EconomyCarRentalsReviews 313

We had a bad experience with economycarrentals.com - The site initially looks fine. We were booking from overseas for a car in the USA. We happen to reside overseas but possess US drivers licenses. We booked our car, got our voucher, called the car rental place in advance to assure our booking. But when we went to pick up the car at 6am on a Sunday, the US rental agency said we needed an international driver's license - not US driver's license. They would not honor our voucher. And Economy Car Rentals was unavailable to help. I called and wrote in to customer service, it took them 20 days to respond, and they refused to refund our deposit. Beware of any company that treats its customers like this. There are hidden terms and conditions - beware beware beware.

Después de cancelar un alquiler porque la compañía se niega a entregarme el coche porque no disponía de una tarjeta de crédito física, por haberla extraviado, aunque sí tenía tarjeta de crédito en formato virtual (móvil contactless), Economycarrentals se niega a devolverme el dinero pagado por adelantado. El pago incluía un seguro de reembolso de la franquicia que te cuelan si no te das cuenta y no desmarcas la casilla. He alquilado siempre con ellos y no había tenido problemas hasta ahora, esta es la última vez. Si no me devuelven el dinero son unos ladrones y los voy a denunciar.

I booked my car online for the price showing up in bold CAD 543.00, provided them for banking details to reserve the car.
I was told by the car supplier (Discount Car Rental in Montreal) to pay the above amount at the desk before collection. As the voucher received from Economy car Rental instructed me to pay at the desk with chip and pin machine. I happily paid as I knew I was suppose to pay them CAD 543.00 as seen at the time of booking.
Later on I have discovered they have taken another lodged another transaction on my credit card for £132.68 out of no where.
I must admit been doing shopping, booking online for ages but never found anything misleading like this company. In my personal opinion, I feel like a victim of day time robbery after renting a vehicle from them.
Please avoid it completely for your own good.

We booked an Alamo car for 10 days to be picked up at Aix-en-Provence TGV by 21.00, as stated on our e-Voucher. The Alamo desk had shut at 19.30,70 minutes before our train arrived, and no help was available by telephone, either Alamo or ECR. We had to hire a taxi to take us to a hotel, spend the night there, and take a taxi back to pick up the car the next morning. Alamo were fine, and explained that ECR should have known their desk hours. We lost half a day's holiday, and additional expenses of 150 Euros. Despite several emails and on-line form-filling, ECR have not responded to our request for a refund four weeks later. I suspect they do not concern themselves with their clients' welfare, or even their own image.

After you add you credit cart details they will charge random amount of money from your bank account with out any reason. There is no information about this in terms of services. They will not return this money back to you. They charged 78.87 Eur just for registering to theyr system and are not willing to solve this problem. DO NOT USE THIS COMPANY, THEY ARE NOT RENTING A CAR, THEY ARE THIRD PARTY COMPANY THAT RENTS A CAR FOR YOU FROM OTHER COMPANY

Reserved the car through this service, on arrival into place to the company Global on the island of Corfu, the manager told me that they did not receive any prepayment in the sum of 38 euros, and for the remained 38 euros it is not favorable to it to hand over me the car after I began to swear it began to process documents, but right there told me that I have not the correct driver's license and it will not give the car to me. I went to the next office of the Exploerer Corfu company and within 5 minutes received the car, with the license of course it appeared correct, economycarrentals deposit refused to return, I will never use this service any more and I recommend to nobody

This is the first issue I've ever had with booking a rental car after years of renting a car. I was overcharged at the car provider when I picked up the car. I was only supposed to be charged $147 per the voucher but ended up being charged $215. I didn't elect any additional options they offered.

My issue is the voucher says I will be owed $147. The voucher didn't say taxes and fees will be added to that amount. It's deceiving to the customer and Economy Car Rentals is advertising no surprises.

After contacting them, I was told that it states that taxes and fees will be added in their Terms and Conditions document which is a long document no one reads when booking a car. Total amount was never fully displayed in any of the documents that was sent by Economy Car Rental before going to pick up the car.

I rented from economy car rentals.com on line. Gave them a deposit and when I arrived
At the Tampa Airport in Florida there were taxes and fees, which I understand is necessary on behalf of the airport. When i finally received my paperwork I never received credit from deposit. Spent over a week talking with the company and have not got anywhere. Be aware, they are no good. Third party. Big rip off.
Howard
One of many very unhappy customers

EconomyCarRentals is another business name for the CROOKS, Carflexi.com. I booked an Alamo car through Carflexi and brought all the documents they required, as well as additional documents (council tax bill and bank statement, 3 forms of photo ID) and gave 3 personal references. Alamo STILL refused to rent to me because their third-party app did not pass me based on my name and address (where I've lived for 6 years).

Now Carflexi REFUSES to refund me the £35 booking fee, claiming it was because I DIDN'T bring adequate documentation! FRAUDSTERS!

The provider was not waiting for us. We had to call and after 30 minutes of dialing and then another 45 minutes of waiting provider arrived. Then the car was not as described (suzuki swift or similar) but received axia smth, trashed - and I mean literally trashed, scratches all over, mirror half broken, back light broken. The cleanness was also low, I dont know what they did in the car, but it had on the roof inside lots of brown lines and spots. Provider refused to change, telling "it is similar". Another amazing bonus was that local driving license was ready, although I have emailed docs to economycarrentals AND provider, they have even confirmed by email everything. Since economycarrentals didn't assist in any way I think it's the last time we are using this company, support never replied to any emails.

I gave 3 stars as it did work good for me for about 10 renting in many countries. At that time almost all renting had ZERO excess to pay for the insurance. I even broke a car in the Canary island for about $200 and I never heard about it after (because insurances were always fully included). Now! I am worry as the ZERO excess doesn't exist anymore.

I stopped using this internet site after my last renting in Delpaso Car hire in Malaga. I paid for the full insurance but Delpaso still wanted to force me to take THEIR insurance. Worst, they tried to charge me for a cracked windshield that was broken at the time of the insurance. I said that I took pictures of it on the day of the rental then they let me go.

Others renting now as always insisting to pay for excess insurance. Before, it was included.

Now! After my last experience and all the comments here, I would not trust EconomyCarRentals anymore. It seems that it is not anymore what it was. It seems that they don't care anymore. They just want to make extra money before declaring a bankruptcy.

Have been a client of this company for a few years. Last time I booked with them Sixt refused to give me the car in Brussels airport saying my driving license was not valid because it was not in the format required by their documentation terminal (which is not my fault). Went right next to Avis and they promptly gave me a car.

Contacted economycar rentals, they took a month to check my inquiry and in the end said Sixt told them my documentation was not vaild, which is not true. They even did not bother to check a copy of my licence but just took Sixt's side and said there is nothing they can do and will not refund my depost.

Would never go with this company again as they clearly take the side of rental firms and not their cusotmer should an issue arrise.

Booked one day hire car through Economy Car Rentals (on line) in Florence. Maggiore car hire company used by Economy Car Rentals. Paid deposit on line (only about £13). Then stood for nearly 2 hours waiting for it at the station the next day. Ran back and forth to the Maggiore office about one kilometre away but office was shut. Asked at hotel next door but they said everyone probably gone home by now (6pm). Missed going to Pisa (intended day trip) and cost £40 to get back to our hotel.
Complained and received auto response stating looking in to it. A month later - nothing. No refund and no correspondence.
Am thinking of setting up similar website - take deposit and provide no car. Money spinner!

Be CAREFUL! What you pay is what you get.

When I had an issue with my car rental in San Diego and called them, they offered to help and were very polite. They found a good deal for me in another city: Seattle.
When I explained that Seattle is a little too far from San Diego, they said they couldn't help.
I talked to the supervisor who then said I should email them. When you email them, you can't expect an immediate response, it takes them a few days to answer.
I ended up refusing the car and renting with another agency.

Avoid.