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EconomyCarRentals Reviews Summary
EconomyCarRentals has a rating of 1.8 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyCarRentals most frequently mention customer service, credit card and full insurance. EconomyCarRentals ranks 202nd among Car Rental sites.
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Worst Rental company ever! Stay away! Still owe me 300 AUD!
Worst Rental company ever! Stay away! Still owe me 300 AUD!
Stay away from this company. When you arrive at the airport there is no car! If you want to go ahead with a booking with the hire company (in our case Thrifty) you are asked for three times the amount quoted through this site. According to Thrifty staff in Orlando airport they had never even heard of Economy Car Rentals. Not good in the middle of the night feeling very vulnerable with children (one being disabled). On return home the lack of customer service was even more shocking. They take a deposit and let you down. Ruined the start of our once in a life time holiday. Any reviews that imply this company are legitimate are no doubt written by themselves. Steer Clear!
Dear Lynne T,
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
DON'T USE THEM
Booked a car with them and when i arrived the rental office was closed
They are refusing to refund my money claiming the office was closed even though i sent a photo of the closed office
They requested this stupid & irrelevant information:
Hope this email finds you well.
In order for us to investigate this case, please send us a copy of the following documents:
A picture of the credit card presented upon arrival showing the first 6 numbers, names embossed on card and the expiry date;
A copy of the bank statement showing you had enough funds to cover the rental;
A copy of any receipts/documents/photos that are relevant to the customer's case;
A copy of the driving licence;
A copy of the boarding pass.
We would require this documentation to help us support any claim with the rental agent.
If you would like to provide any additional information or documentation, please reply to this email.
Best Regards,
Booking Group Customer Service
Dear david c.
This review as far as we understand is not published on the correct page.
Please make sure that the reservation you booked was made via website: www.economycarrentals.com
Kind regards,
EconomyCarRentals.com
I was lead to believe that this was a car rental car company, but they are not. They are a middle man. Their website is difficult to understand and their contact details are not clearly visible. They do not pick up their phone when you ring and their is no answer phone service. I would not use them again and will now double check I am dealing with an actual car rental company. Once bitten twice shy.
Dear Alice R.
Thank you for your review and for giving us the opportunity to respond to you.
We are in the car rental market for more than 10 years and we are known as one of the most trustable broker companies with really competitive rates.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
Estou muito satisfeita com o serviço prestado. A empresa restitui-me, com rapidez e eficiência o valor total da franquia (1150 Euros) paga por um dano causado na viatura alugada. Recomendo o aluguer de veículos através da EconomyCarRentals, pois é uma empresa de confiança.
This car rental booking partner is not providing the proper customer service. I had to make a second reservation for the same week and I had to pay them twice for the reservation cost. Once all the documents have been submitted, I received a notification that they are not able to provide a refund. It is a easy way to make money, so be aware of it.
Dear SC S.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
I had a small damage on the Seychelles, left side scratched, 150 paid to the local car rentals company when I gave the car back. My interlocutress, Ms Lena. M, at ECR refunded that amount on my bank account yesterday, after having received all the required documents. I had a franchise coverage.
She has been very reactive and efficient. Thank you.
I like and recommend this company. I use this service more than 5 yaers. Always I have great experience and no any problems.
Sometime ago I had accident first time. My windshield find a small stone on a high way road and I've get small scratch. Book company change windshield as a result.
I've payed franchise insurance via web site https://www.economycarrentals.com/ when I booked a car and I think it solves any problems. Attention! Insurance does not cover scratch windshield, any glasses, tyres and some else! You can read this on a web site! I need pay about 700 Э to a book company. Thank's to contact service https://www.economycarrentals.com/ I've get discount about 130 Э. It was very fast.
DO NOT TRUST THIS COMPANY. EITHER INCOMPETENT OR FRAUDULENT. TERRIBLE CUSTOMER SERVICE.
I made a booking at Mexico City airport with Economycarrentals. I received a confirmation that the booking had been accepted by Enterprise. When we arrived at the airport there were NO CARS AVAILABLE. Enterprise stated that they did not confirm the booking and in fact hadn't had any cars available for weeks.
We had to get a car to complete our onward journey and were forced to rent a car from Avis at great expense. As a result, we lost over $1500!
EconomyCarRentals has refused to accept responsibility and seems to have a policy of stalling when it comes to customer service.
If you use this company, you risk a fake booking!
Dear Mr Edward D.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
Very good answer from Economy Car Rentals in order to have the refund amount as soon as possible, as I had a franchise coverage.
UDATE***
Economycarrentals did get back to me following my review. I had made a mistake in my email address which is why I could not access the booking. However, whilst it was my mistake I sent numerous emails (from correct email address!) with the booking reference and received no response until I reviewed on this site. Hopefully there won't be any further problems!
I booked a 9 people car two days ago but have heard nothing. The deposit has been taken from my bank account. When I try and log into my booking it states "login invalid" I have emailed 3 times asking whether I have a booking or not but get no response. I was booking this for a large group and we are now all really worried as to whether or not we even have a vehicle. I honestly wish I'd never booked through this company
Dear Carolyn M.
Thank you for your review and for giving us the opportunity to respond to you.
As we can see you got assistance from a member of our customer service team, who corrected your email address that you had typed incorrectly and replied back to you by email as they always do.
This has nothing to do with the time you posted this review.
We answer all the emails we receive as soon as we can. In this case, due to the Christmas period and high demand, there was a delay in our replies via emails (response received after 3 days).
You could always contact us at our call center that we support 24/7 in order to get prompt assistance and be sorted out this case immediately.
Respectfully we would like to inform you that there was no error made in this case by our side.
Your email was sent to us on the 08th of January and we replied to you on the 11th.
This review was posted on the 10th of January. 2 days after your email was sent to us.
Kind regards,
EconomyCarRentals.com
Have been charged for a reservation I could not find in my email.
Have written an inquiry about the charge and the answer right came after too many emails, when it was too late to cancel without a penalty.
Extremely disappointed!
They were very organised. So the paperwork etc went quick during handover. However their deposit is very high. However, the overall experience was very good and I will definitely recommend them.
Our car came through Thrift via Economy car rentals. We got an immediate upgrade just because there was one available (we didnt ask). The prices very reasonable. No hidden costs. No bull$#*! insurance fiddles... great service... friendly and professional service. Couldn't ask for more. Brilliant!
The price was great, the service at the airport was fast.
The accident treatment was quick, the appraiser arrived in an hour and a half to a remote village in the mountains
Definitely recommend highly!
When booked a fare was shown, which differt VERY MUCH from the one we had to pay as we picked up the car at the airport.
After contacting the customer Service, we did not receive any Response from their side.
I will never use the Service again
Dear Jeremias E.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
I thank Economy CarRentals for caring for its customers and responding to the demands of its customers.
I recommend dealing with the company and will book next time on their way.
I pickup the small simple Opel Corsa, which was simple and very economical in rental cost (just 64Euro for 3 days) and in fuel (another 62 Euro for 780 km). It was a small line in the Ternimi, Roma Central Station (~30 minutes) ans another 20 minutes to find the parking and starting the driving. Actually, no more problems. The drop-off at the Fiumicino, Roma was very simple after I was able to find the drop-off location.
We had an accident in our trip and the company was very kind and helpfull with us. They refunded all our cost and gave us full suport. Im very happy and pleased with the company. For now on i will just rent a car with economycarrentals!
Good professional approach. No complaints at all with the service or the car. Would definitely use again.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark M.,
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com