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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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They've always done me right. No red tape about having a major credit card. Cash and debit cards are just fine by them. I was in a bind when a franchise car rental center changed their policy and decided prepaid cards weren't good enough.
I love renting here! The process is just EASY! Friendly staff. Awesome specials! Best company the EconomyBookings
I like EconomyBookings because they are there when you need them also when you make a reservation you can count on the car being there
EconomyBookings has cars available must of the time. However I have waited 2hrs to be picked up after making a reservation a week in advance.
Great customer service, helpfull and friendly. Wish I could say the same for the rude customers that threw a scene in there
Terrible company, cancelled 2 hire cars at the beginning of lockdown. I called and was promised a refund in 90 working days at the end of March2020. I accepted this rather than take a voucher. Way over 90 days now and still waiting. They closed the phone lines down for refunds and reply to emails with copy and paste text saying they've changes their policy to do with 'acts of god, pandemics etc' and also say they do not refuse refunds, presumably to get out of a insurance payouts too. (Do not get confused with EconomyCover with similar colour scheme on their logo/website). Will try and complain to ombudsman.
We needed a car on short notice and went to EconomyBookings having had previous good experiences with them.
When I made a reservation for Burns Harbor location and arrived to learn they had Zero cars, and they handy called other locations to even find me one, I called Merrillville and they got my reservation transferred and us into a free upgrade into a very nice car.
Took a jeep Cherokee for 2 weeks and because of them I ended up buying the car. Well maintained cars, affordable prices and very helpful staff.
As of that wasn't enough, he was so king as to look for glasses I left in the vehicle. I'm suggesting there be something extra in his paycheck... every week.
My recent experience with EconomyBookings was wonderful. It was seamless from start to finish. Great customer service from my local agents! Nick was outstanding!
I have rented from this location more than a handful of times and I am an EconomyBookings Plus member. I had to extend rental made one call and it went well no problem. Return was no problem at all.
Truck was clean at pickup service was good, but I was asked for an address of where I was staying in the Keln area. Is this a new policy for EconomyBookings
Everyone there was friendly and helpful.Ryan went out of his way to make sure we were satisfied. I always choose EconomyBookings as I have had the best experiences with their staff. They always go the extra mile!
Very Professional and friendly. They care about their customers! Awesome service. Easy drop off...
We had an issue with the first van we rented because the back windows kept opening by themself so he swapped it out easily before we left for our trip. Return process is easy. We will always use them.
Awesome vacation, thx EconomyBookings putting me at ease with my form of transportation. Returning van was just as easy as picking it up.
When I first read the reviews I was amused. My experience was good. Nothing bad to say. There are couple of sites like this that I am aware of and this is as good as the others. I used this because it gave me the best deal. The biggest bonus that I see when comparing with economycarrentals.com is that you can choose the provider/rental company, the minus is that you have to pay the total price, but eventually you need any way. I have rented car hundreds times and would go any time through site like that because over that time I have never got better deal through the rental company and I have not had any issues with that.
Easy. Save alot of money. I will definitely do business with them again. Thank you for getting me home at such a low cost.
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Conrad,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please note that you will be refunded for both reservations in the next few weeks. For more information please contact our Customer Support Team at [email protected].