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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Would recommend.
November 3, 2020

Very positive experience, I was in and out in under 10 minutes, even with a crowd at the opening. Staff are friendly and helpful!

Date of experience: November 2, 2020
Ohio
1 review
0 helpful votes
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Customer service was great. Helpful and friendly employees. They also make all charges and information very clear to you.

Date of experience: November 2, 2020
Switzerland
1 review
0 helpful votes
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Nissan Altima
November 3, 2020

Great staff at EconomyBookings Rent-A-Car in Brooklyn! Monay Weathers was professional and kind and provided wonderful service. She let us change our car upon arrival and we drove the Nissan Altima which was in pristine condition and a smooth ride. Easy pick up, easy return we will go back there without hesitation when we need to rent a car!

Date of experience: November 2, 2020
Ohio
1 review
0 helpful votes
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Really sweet team working there, and the sales associate drove me to the nearby body shop my car was being repaired at (immediately after helping me). They seem to have a good team there!

Date of experience: November 2, 2020
Ohio
1 review
0 helpful votes
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The staff is Great!
November 3, 2020

Special shout out to Charise! Her excellent customer service and patience goes a long way, thank you. Although she only assisted me over the phone she was exceptional.

Date of experience: November 2, 2020
Illinois
1 review
0 helpful votes
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EconomyBookings
October 30, 2020

I really have to say... this is the best rental car places I have been to in a long time. The young ladies are highly professional, and on top they are super friendly. I have EconomyBookings car share, and I am happy with it.

Date of experience: October 29, 2020
Luxembourg
1 review
0 helpful votes
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They are amazing / great customer service/ cars are super clean. The best out there...

Date of experience: October 29, 2020
GB
1 review
0 helpful votes
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Good the company
October 30, 2020

The staff are very friendly and helpful. The cars are clean and in good condition. If you make a reservation beforehand you can be in and out in a few minutes.

Date of experience: October 29, 2020
Ohio
1 review
0 helpful votes
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Loved the car.
October 30, 2020

Great staff, excellent customer service. Ms. Berniece is awesome. I shall come back again. Happy happy customer. I rented a 2018 Ford Fush SE 4.

Date of experience: October 29, 2020
Canada
1 review
0 helpful votes
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Surprisingly good service for a car rental place. Staff are friendly and they've always had a car ready for me when I've had a reservation.

Date of experience: October 29, 2020
Virginia
1 review
0 helpful votes
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Fast and convenient
October 29, 2020

Charles Hackley, Lead Greeter, at EconomyBookings did a great job. EconomyBookings was running short of sedans so he placed me and my business colleague in a small Range Rover SUV with all the nice features. Great service from Charles and from EconomyBookings. Thanks!

Date of experience: October 28, 2020
Germany
1 review
0 helpful votes
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My choice was a four wheel drive Nissan pickup truck! Everything worked out Great with over two feet of Snow predicted the following day. I had no issues at all getting around that week, Thanks EconomyBookings!

Date of experience: October 28, 2020
Switzerland
1 review
0 helpful votes
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George Folds
October 29, 2020

Return Agent, Newark Airport showed a level of customer service that your rarely find today. He is why I will continue to do business with EconomyBookings

Date of experience: October 28, 2020
GB
1 review
0 helpful votes
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I was, indeed, able to skip the counter. Upon returning the vehicle, I was surprised and pleased to see no additional charges and been added.

Date of experience: October 28, 2020
GB
1 review
0 helpful votes
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Best
October 29, 2020

My rental, with EconomyBookingsl, was painless and straightforward from start to finish. There wasn't a single glitch or hidden fee. There were at least 30 vehicles to choose from, at Newark.

Date of experience: October 28, 2020
Virginia
1 review
0 helpful votes
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EconomyBookings
October 29, 2020

Very pleasant experience. The agent was extra helpful and willing to assist me when I couldn't find the type of vehicle I needed to accommodate my children for Christmas visit to NJ.

Date of experience: October 28, 2020
Ohio
1 review
0 helpful votes
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My check out experience at the Newark location was exceptional! Vincent was wonderful and very good looking! Thank you so much for saving my vacation, EconomyBookings!

Date of experience: October 28, 2020
France
1 review
0 helpful votes
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Good Job EconomyBookings
October 29, 2020

Rented my first car with EconomyBookings this past weekend. The rental process was seamless. I would recommended this location to anyone.

Date of experience: October 28, 2020
Hungary
1 review
0 helpful votes
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Choose the car I like and get out quickly. Returns are quick and easy. Large enough staff that I don't have to wait. I'm Hurst gold and still prefer EconomyBookings...

Date of experience: October 28, 2020
France
1 review
0 helpful votes
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Great service
October 29, 2020

Fast service. Helpful staff. When we dropped the car off, the women that was checking us out even helped dig through the car for a missing glove. Will definitely rent with them again.

Date of experience: October 28, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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