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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Very positive experience, I was in and out in under 10 minutes, even with a crowd at the opening. Staff are friendly and helpful!
Customer service was great. Helpful and friendly employees. They also make all charges and information very clear to you.
Great staff at EconomyBookings Rent-A-Car in Brooklyn! Monay Weathers was professional and kind and provided wonderful service. She let us change our car upon arrival and we drove the Nissan Altima which was in pristine condition and a smooth ride. Easy pick up, easy return we will go back there without hesitation when we need to rent a car!
Really sweet team working there, and the sales associate drove me to the nearby body shop my car was being repaired at (immediately after helping me). They seem to have a good team there!
Special shout out to Charise! Her excellent customer service and patience goes a long way, thank you. Although she only assisted me over the phone she was exceptional.
I really have to say... this is the best rental car places I have been to in a long time. The young ladies are highly professional, and on top they are super friendly. I have EconomyBookings car share, and I am happy with it.
They are amazing / great customer service/ cars are super clean. The best out there...
The staff are very friendly and helpful. The cars are clean and in good condition. If you make a reservation beforehand you can be in and out in a few minutes.
Great staff, excellent customer service. Ms. Berniece is awesome. I shall come back again. Happy happy customer. I rented a 2018 Ford Fush SE 4.
Surprisingly good service for a car rental place. Staff are friendly and they've always had a car ready for me when I've had a reservation.
Charles Hackley, Lead Greeter, at EconomyBookings did a great job. EconomyBookings was running short of sedans so he placed me and my business colleague in a small Range Rover SUV with all the nice features. Great service from Charles and from EconomyBookings. Thanks!
My choice was a four wheel drive Nissan pickup truck! Everything worked out Great with over two feet of Snow predicted the following day. I had no issues at all getting around that week, Thanks EconomyBookings!
Return Agent, Newark Airport showed a level of customer service that your rarely find today. He is why I will continue to do business with EconomyBookings
I was, indeed, able to skip the counter. Upon returning the vehicle, I was surprised and pleased to see no additional charges and been added.
My rental, with EconomyBookingsl, was painless and straightforward from start to finish. There wasn't a single glitch or hidden fee. There were at least 30 vehicles to choose from, at Newark.
Very pleasant experience. The agent was extra helpful and willing to assist me when I couldn't find the type of vehicle I needed to accommodate my children for Christmas visit to NJ.
My check out experience at the Newark location was exceptional! Vincent was wonderful and very good looking! Thank you so much for saving my vacation, EconomyBookings!
Rented my first car with EconomyBookings this past weekend. The rental process was seamless. I would recommended this location to anyone.
Choose the car I like and get out quickly. Returns are quick and easy. Large enough staff that I don't have to wait. I'm Hurst gold and still prefer EconomyBookings...
Fast service. Helpful staff. When we dropped the car off, the women that was checking us out even helped dig through the car for a missing glove. Will definitely rent with them again.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.

