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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Club member since 2007. Customer Service was excellent. Both when I picked up the car and when I dropped off the car.

Date of experience: October 28, 2020
GB
1 review
0 helpful votes
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Rented a car at Newark Airport. Most of my interaction with the staff was when I returned the car. They were considerate, friendly and helpful. Would most definitely book with EconomyBookings again.

Date of experience: October 28, 2020
Austria
1 review
2 helpful votes
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Good service
October 26, 2020

The ability to get off a long flight and choose whatever car you are in the mood for just makes me happy. I love the surprise of which car I will leave with. This time it was a 2017 Mustang which I'll probably never own so gave me a great opportunity to take it for a drive. The scan the barcode on the app and pull to the exit is a great service.

Date of experience: October 26, 2020
NL
2 reviews
0 helpful votes
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без проблем
October 26, 2020

в интернете зарезервировал машину, по прилету получил. Всё прошло хорошо, надо просто заранее готовиться к поездке и читать правила. И аккуратно ездить.

Date of experience: October 25, 2020
Poland
1 review
0 helpful votes
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Always have a great experience when picking up or dropping off my rental car with EconomyBookings. Customer service also another excellence of work.

Date of experience: October 23, 2020
Slovakia
1 review
0 helpful votes
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Both of your employees were outstanding. When I was at the gate showing my credentials... your employee got out of the booth to make sure my side view mirrors were popped out... the one on the driver side was not!

Date of experience: October 23, 2020
New Jersey
1 review
0 helpful votes
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Very good... thanks
October 22, 2020

It was an awesome experience. The rental is very fast and the associates are very elpful. Very easy transaction

Date of experience: October 22, 2020
Germany
1 review
0 helpful votes
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Nissan Altima
October 22, 2020

Exceptional customer service from the time you step up to the counter to the time you get in your car and leave.

Date of experience: October 22, 2020
Luxembourg
1 review
0 helpful votes
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Good service
October 22, 2020

Friendly staff, easy and quick process and got free upgrade at the airport. I will recommend EconomyBookings rental.

Date of experience: October 22, 2020
NL
1 review
0 helpful votes
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Best
October 22, 2020

I left my tablet in the car and didn't even know. After 3 days, I got a call from the manager asking if I left something in a car I returned 3 days ago... I have my tablet with nothing wrong with it. Why won't I use them again? I will always go there.

Date of experience: October 22, 2020
GB
1 review
0 helpful votes
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Great...
October 22, 2020

I didn't have any problems and this EconomyBookings. They were quick, efficient, and not too obnoxious on the upselling.

Date of experience: October 22, 2020
Switzerland
1 review
0 helpful votes
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Great service
October 22, 2020

Super easy pickup and drop off and Newark Airport. We rented a Nissan Altima and the car was very clean and really nice to drive! All the employees were helpful, friendly and very accomodating especially Ed at the drop off. Will use Dollar Rental in the future.

Date of experience: October 22, 2020
Luxembourg
1 review
0 helpful votes
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Ok
October 22, 2020

Excellent service... very efficient. Leonardo duran helped me with all my questions never before and seen so much efficiency in 1 single employee. Again thanks for the attention I really felt very satisfied.

Date of experience: October 22, 2020
GB
1 review
0 helpful votes
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Good and quick. Nice car
October 22, 2020

We feel fortunate that he helped us with the return as well, giving us expert, yet quick and efficient care. Certainly we'll use EconomyBookings again for our next rental.

Date of experience: October 22, 2020
Canada
1 review
0 helpful votes
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The associate at the counter, London was wonderful. She has a great smile and very professional about the service. My flight got cancel due to weather and I decided to drive instead of waiting for the next available flight.

Date of experience: October 22, 2020
Belize
1 review
0 helpful votes
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Staff is nice
October 22, 2020

Customer friendly staff. Do not go for any other rental option in Newark NJ, if you are seeking good customer service

Date of experience: October 22, 2020
France
1 review
0 helpful votes
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EconomyBookings
October 22, 2020

I went to EconomyBookings rent a car for a job interview I think I nailed it I just got to wait a day or two to see the results otherwise the price is constantly busy good place to get Rent-A-Car

Date of experience: October 22, 2020
Ohio
1 review
0 helpful votes
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Everyone at this location has been SUPER nice; the customer service is amazing. If I was better at remembering names I would try to give each of the people who helped us while we were renting a car (our old one is having some problems) a shout out.

Date of experience: October 19, 2020
Germany
1 review
0 helpful votes
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I rent often at the EconomyBookings for business and pleasure. The team is well groomed, helpful, knowledgeable about all vehicle. Especially Matthew.

Date of experience: October 19, 2020
Canada
1 review
0 helpful votes
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You guys were
October 20, 2020

Even with a pandemic going on everyone at EconomyBookings in Union was very professional, courteous, kind and extremely helpful! They even surprised me with a nice luxury Cadillac SUV for my trip to AC.

Date of experience: October 19, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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