Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Club member since 2007. Customer Service was excellent. Both when I picked up the car and when I dropped off the car.
Rented a car at Newark Airport. Most of my interaction with the staff was when I returned the car. They were considerate, friendly and helpful. Would most definitely book with EconomyBookings again.
The ability to get off a long flight and choose whatever car you are in the mood for just makes me happy. I love the surprise of which car I will leave with. This time it was a 2017 Mustang which I'll probably never own so gave me a great opportunity to take it for a drive. The scan the barcode on the app and pull to the exit is a great service.
в интернете зарезервировал машину, по прилету получил. Всё прошло хорошо, надо просто заранее готовиться к поездке и читать правила. И аккуратно ездить.
Always have a great experience when picking up or dropping off my rental car with EconomyBookings. Customer service also another excellence of work.
Both of your employees were outstanding. When I was at the gate showing my credentials... your employee got out of the booth to make sure my side view mirrors were popped out... the one on the driver side was not!
It was an awesome experience. The rental is very fast and the associates are very elpful. Very easy transaction
Exceptional customer service from the time you step up to the counter to the time you get in your car and leave.
Friendly staff, easy and quick process and got free upgrade at the airport. I will recommend EconomyBookings rental.
I left my tablet in the car and didn't even know. After 3 days, I got a call from the manager asking if I left something in a car I returned 3 days ago... I have my tablet with nothing wrong with it. Why won't I use them again? I will always go there.
I didn't have any problems and this EconomyBookings. They were quick, efficient, and not too obnoxious on the upselling.
Super easy pickup and drop off and Newark Airport. We rented a Nissan Altima and the car was very clean and really nice to drive! All the employees were helpful, friendly and very accomodating especially Ed at the drop off. Will use Dollar Rental in the future.
Excellent service... very efficient. Leonardo duran helped me with all my questions never before and seen so much efficiency in 1 single employee. Again thanks for the attention I really felt very satisfied.
We feel fortunate that he helped us with the return as well, giving us expert, yet quick and efficient care. Certainly we'll use EconomyBookings again for our next rental.
The associate at the counter, London was wonderful. She has a great smile and very professional about the service. My flight got cancel due to weather and I decided to drive instead of waiting for the next available flight.
Customer friendly staff. Do not go for any other rental option in Newark NJ, if you are seeking good customer service
I went to EconomyBookings rent a car for a job interview I think I nailed it I just got to wait a day or two to see the results otherwise the price is constantly busy good place to get Rent-A-Car
Everyone at this location has been SUPER nice; the customer service is amazing. If I was better at remembering names I would try to give each of the people who helped us while we were renting a car (our old one is having some problems) a shout out.
I rent often at the EconomyBookings for business and pleasure. The team is well groomed, helpful, knowledgeable about all vehicle. Especially Matthew.
Even with a pandemic going on everyone at EconomyBookings in Union was very professional, courteous, kind and extremely helpful! They even surprised me with a nice luxury Cadillac SUV for my trip to AC.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.

