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I booked through EconomyBookings and after reading poor reviews on legit sights, I called my bank and asked to have the charged cancelled. Well, it turns out that my bank had blocked it already do to fraud prevention. Thank goodness. The prices were too good to be true.
I have been a customer of EconomyBooking for many years, and they have generally been reliable. However, there was one exception: they partnered with a questionable company (Klass Wagen in Romania) that operated under their name.
I paid $382.17 upfront and was told I would owe $0 when I picked up the car but Easirent (the actual car rental company) charged me $518.99, $400 to drop the car off at a different location (even though I booked it to go to the different location on EconomyBookings.com) and then miscellaneous fees and taxes amounting to $118.99. I had to pay this in order to get a car and this put me in a difficult situation. I paid only because I knew Economy Bookings should refund me but they have not. They clearly said I would owe $0 on pickup but I had to pay more than what I paid them ($518.99). I reached out to their customer support over two weeks ago and they still haven't responded. I put in a complaint on another review site and their customer service team commented saying I should reach out but I've reached out numerous times and they fail to respond. Avoid booking with them at all costs.
The vehicle registration document expired during the rental period. Two fines were paid to the police, and the document was never received, as communicated by customer service. On the day of return, the staff forgot the contract and deposit (cash) at the office. A wait of more than 3.5 hours; if I had a flight that day, I would have had a problem with the airline and the car rental company. Totally unacceptable. Furthermore, the reservation I made to extend the rental with another vehicle was canceled on the same day I was supposed to pick it up. Another example of poor service and lack of professionalism.
Pickup was quick and easy, and the shuttle service was smooth on both ends. It was waiting when we landed, and after drop-off we only waited about 10 minutes to head back to the airport. No surprise fees, which I appreciated. A couple downsides: the car wasn't as clean as I expected, and it wasn't the color I reserved. I also wasn't a fan of their built-in toll system since I had my own pass and theirs costs more. Aside from that, the experience was straightforward and hassle-free.
I am writing to let any potential users know my terrible car rental experience with EconomyBookings: I booked (#B*******) a Volkswagen Polo via EconomyBookings and paid $C590.95 for the booking. I was supposed to pick up the vehicle provided by Europcar (Reservation # is *******328) at Paris CDG Airport on July 8 at 8:30. Unfortunately, my flight with Air France 375 arrived in Paris (Terminal 2B) one hour later than scheduled. As a result, I got to the EuropCar office (in Terminal 1) later, and the Europcar office staff told me that my reserved vehicle was rented out already. They told me that they only had a Mercedes A PHEV 250 model which costs as much as $2,220.77! I called EconomyBooking office in Paris for assistance, but I was told that they could not find any better option. As a result, I had no choice but had to take a much more expensive vehicle! The above facts clearly indicate that it is the flight delay which led to the consequence, and it is totally out of my control. Moreover, my reserved vehicle via the EconomyBooking.com was rented out by Europcar. As a result, I had to pay much more ($2,220.77) to rent another vehicle which is on the top of what I paid to your EconomyBooking.com. Therefore, there is every reason that I should be refunded for this booking! Following several rounds of communications, they repeatedly used the generally-worded responses to answer my e-mail requests, citing the reason "No-show" for the decline. Yet, I scanned all specific items (4.61.-4. 6. 6) on this clause, and my case does not belong to any of the items listed. As a matter of fact, I did appear in the rental office (not "No-show), and did not get the vehicle I booked simply because the delayed flight arrival prevented me from picking up the vehicle in time, and this delayed arrival is totally out of my control. When I reserved the vehicle with your EconomyBooking.com, I did read the details on the pick up and cancellation including "No-show", but there is NOWHERE which states my booked and PAID vehicle will NOT be available in case it is not picked up at specific time or at a slightly delayed time. I paid for the vehicle and your company should keep the vehicle for me to pick up, just as booking.com does for hotel and many other businesses! Please put yourself into my shoes. I paid for the vehicle, and your company did not keep it for me to pick up. As a result, I had to pay $2,200 to rent another vehicle. And you even did not want to refund me for the vehicle I did not get at all. Having had my first terrible experience, I will NEVER use the EconomyBookings to book vehicle, and herewith I strongly urge any potential users NOT to book vehicle via EconomyBookings as well.
I've chosen Economybookings.com because of price and the 'No Insurance excess' Clause. My friend, a frequent traveller to Faro, advised me this company, he booked with them previously. I arrived at Faro and followed went to car park 4. Pleasant manager met me on the road in less than 10 minutes. It was equally simple to return the car and after inspection I got back my credit card impression, which was a relief.
"Both EconomyBookings and Hiper Car Hire Excellent"
I booked car by Internet through Economybookings 2 days before travelling to without troubles. I've reached Economybookings by phone before leaving to know some information and received treatment like every customer should receive – very helpful and kind. We were picked up at Majorca airport by cheerful mini bus driver who took us to the Hiper office. There manager greeted us with a smile and supplied us with an excellent vehicle within 15 minutes. No additional insurance as we already had an insurance which covers damage to tyres, underside, roof, lost keys etc.
Next time we go to Majorca we will surely book a car through Economybookings and hopefully pick it up at Hiper.
Was really surprised to see all negative comments. Had a wonderful experience with this company several times. Rented two times in Italy and once in France. Great service, excellent prices. They deal with largest companies all around the world - Hertz, Avis, Budget, Alamo, what could possible be better than renting a car from a large international, widely known company for a better price than directly? Definitely would recommend economybookings.com to my friends and all the frequent travelers!
We were met at the airport Barcelona - no fuss, straight to the car which was waiting for us. Virtually new, super car much better than expected. Then, on return, rang them half an hour from airport and they met us in the terminal departure area - handed over, and straight into departure lounge. No hassle and great service - would highly recommend. Thank you
Hello!
I had a beautiful trip to Italy last month. Rented a car on the website economybookings. I was surprised with range of the cars offered. Though, it said that i would get the desired car or similar i've got exactly the model that i wanted. All the operators spoke fluently in English and told that they have Italian speaking operators as well in case i need one. I've been to Italy for the second time and it was much more comfortable with the car than with the tourist bus, which we used previously.
Good day!
STAY AWAY FROM THEM! They do not refund anything if you cancel your booking. They are a scam. I cancelled my booking with them almost three months ago and they still didn't refund the 330EUR they owe me. I now contacted my Credit Card provider and they have to make an exception to the usual 30day rule - you can usually only dispute a payment 30days after your purchase. Economybookings must know that, which is why they keep you on hold by telling you they will pay you.
For travelers:
Be careful when booking a car abroad thru e-mail intermediating companies of reserves. Recently through the Booking Group (economybookings.com)I booked a car in Zagreb and when I got to the agency to picked it up the car they had for me was much smaller than what I had booked and did not fit my luggage.
Result: I lost the booking fee that was charged in advance, plus a lot of time. The Economybookings did not refund me erguing that the car was of the same group, what is false because the company would provide a similar or higher car in case of the impossibility of providing the booked car.
The Economybookings directs you for rent a car unscrupulous companies as they are.
Do not take risks - in all airports, there are dozens of rent a car companies and you can choose and negotiate prices, see the car and get exactly what you want without the risk of traps as the Group Booking. There is no advantage in using intermediaries such as Economybookings.
I'll never have deal with them.
Crappy customer service.
I made car reservation, after I cancelled it according to cancellation policy, but the all amount was written off my card. Seven weeks passed, but no refund just promises.
DO NOT HAVE DEAL WITH THE FRAUD COMPANY!
I was about to book a car when I saw the reviews from sitejabbers and managed to get away from it.
Thank you SiteJabber.
Maria
A bunch of thieves stay away, this website is fraud and this rating here must be from them signing under different names, i tell you about my experiense i paid $900 to get a car in Jordan for a week supposedly it's from Dollar Rent A car, i get there nothing is reserved eventhough they charged my credit card, and the car that Dollar wanted to give me is a $300 a week, Dollar don't even have any of the cars these people listed on their website, rent a car from Expedia or Dollar website directly. These people charge your credit card and they don't reserve anything for you. It's a fraud website what else can i say, worst experiense ever.
Liked the price and the car too. Had a trip through Brasil and got a very nice vehicle to drive through some exotic places. NICE!
Got my BMW Z4 in Berlin and was quite satisfied with service, and a car)) I don't really know why are you havingg problems with this company. I adored my trip and felt like a *******$ daddy:-D:-D
If you don't mind receiving a notification that they have cancelled your reservation (even after paying), and being stuck without a car, then go ahead and book with them. We got stuck in Rome (and a crappy hotel -and the added expense) simply because they promised and didn't deliver. I will never book from them again.
I received the following message the morning I was scheduled to pick up my car:
Dear Mr...,
Your reservation for a total sum of 219.17 for Rome Airport Fiumicino, Italy has been cancelled.
If you did not request this, it may have been cancelled for a number of reasons:
1. Booked car is not available and we don't have any alternative proposal.
2. Short time prior arrival and we can not proceed with confirmation with our supplier.
3. Because Booking Group was unable to charge a deposit from your credit card and you have not logged in to change your credit card details - or something similar.
Dear Customer please Note, you are very importnant for us. Please contact us by email *******@bookinggroup.com and ask about alternative proposal.
We try hard to find solution for you.
If you have any complaints or comments, please contact Booking Group by sending e-mail to *******@bookinggroup.com or by clicking on the link below:...
Your reservation number is...
Your additional reservation number is N/A
Sincerely yours,
Booking - Group
Confirmation Department
I sent them an email and never received a response.
I used the same credit card to rent a car from Maggiore!
Guaranteed Best Rates and Service! Booking Group guarantees the best rates and service available
