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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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Everything was easy, location, vehicle given, and the value for the money payed was superb! Will use this service again!

Date of experience: February 6, 2015
New Jersey
1 review
0 helpful votes
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What a great experience, best rate, great little car. Economybookings did all the work... except do the driving!

Date of experience: February 6, 2015
California
2 reviews
0 helpful votes
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Booking the car was easy
February 4, 2015

Booking the car was easy. Collection staff very helpful. Locating the car in the car park was even better.The Opel Astra was immaculate, comfortable and suited all our needs for a week-end in Essen. I would certainly use this company again.

Date of experience: February 4, 2015
California
1 review
0 helpful votes
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Rented a car through economy bookings.com and had an issue with my refund so I actively communicated with their support team by email, I always got quick responses, they completely understood my request and did they best to fulfill it as soon as possible. As a result, I got my refund in full and I was very impressed by their quality of service. They will certainly get my recommendations.

Date of experience: February 4, 2015
California
2 reviews
0 helpful votes
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Rental in Spain
February 4, 2015

Rental in Spain
Picked up Nissan Qashqai at the airport of Alicante, the car was upgraded and even bigger than I expected. It was easy to drive and very comfortable. I was informed in advance by economy bookings.com staff on what to do on-site and warned that I need to return the car with a full tank but the nearest fuel station was situated rather far away from the drop off point. For the rest, I am quite satisfied with my renal in Spain.

Date of experience: February 4, 2015
Greece
1 review
5 helpful votes
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The worst experience we have ever had. We booked though them because they were the only ones that gave us the option to pick up the car from the city centre ended up paying 70 euros to get to the airport and 60 euros at international calls to get a car 6 hours later. Ruined our plans. Sent an e-mail of complain asking for a compensation regarding the costs of taxi and calls for something that was totally their mistake(the office at the centre was closed on Sundays did not know it and kept insisting it was open!). Never got any reply re-sent the e-mail and never heard from them. Did not even apologise.

Date of experience: January 29, 2015
GB
1 review
6 helpful votes
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I have been scammed by www.economybookings.com as well, charged double the quoted price, unable after 3 months and counting to get my deposit back, a complete con, and my one regret is that I didn't read all the legitimate reviews on here first (i. E. every single one of you poor individuals like me that gave the one star). My one crumb of comfort is that the 5 star ratings on here are so obviously fraudulent it's actually quite amusing. Posts from standard English names within the UK but they write in broken English?!? www.economybookings.com can't even get a fake review right!

Date of experience: January 29, 2015
Georgia
2 reviews
0 helpful votes
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I will say that the staff at the return location were excellent, they did an excellent job and were very welcoming and friendly.

Date of experience: January 28, 2015
California
1 review
6 helpful votes
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Do not go thru them unless you want to lose money. They charged me up front where other companies do not. I was charged a foreign exchange fee by my credit card company because their office is in Latvia, Europe. I had to cancel my car rental a month and a half before the rental date and they charged $35.00 for a cancellation fee. It also took them about 2 months to refund my payment. I will never deal with them ever again! Don't be foolish! Go thru Priceline, Expedia, Hotels.com or any of the other U.S. companies.

Date of experience: January 23, 2015
Germany
1 review
0 helpful votes
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This was the first time that I have used economybookings. The service was outstanding, as I booked my car hire at short notice, but everything was completed in good time and my car was waiting for me on arrival at the airport in the USA.
The affiliate staff in the USA were extremely polite, attentive and professional and took the time to explain things such as the Toll road system in Texas, and also the insurance and fuel policies
The real bonus was the price. Approximately half what I paid going direct to another car hire company.
I travel abroad very regularly, and now Atlaschoice will be my "go to" company for car hire

Date of experience: January 19, 2015
New Jersey
2 reviews
10 helpful votes
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Hidden booking fee and other hidden costs. Will not save money

Date of experience: January 12, 2015
Missouri
1 review
3 helpful votes
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HORRIBLE
January 10, 2015

HORRIBLE. CLICKED TO RENT AND PRICE WENT UP BY $200. WANTED CAR FOR NEXT DAY AND THEIR AUTO RESPONSE WAS WILL GET BACK TO YOU WITH CAR TYPE IN 2-10 DAYS. THEY FOUGHT ME TOOTH AND NAIL TO CANCEL, SO I CALLED MY CREDIT CARD COMPANY AND PUT A VENDOR LOCK ON THEM.

TOTAL CROOKS

Date of experience: January 10, 2015
Hungary
1 review
8 helpful votes
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WARNING: DO NOT USE THIS COMPANY!

I had a horrible experience with this company in Dec 2011, I actually had to SUE them in Latvia (which is their home country) to get some compensation, which (even though I won the case in the end) did not even come close to the loss I had to sustain.
I am actually amazed that they are still in business. But anyway, just know that if there is any problem, these guys will play every trick in the book, from not getting back to you at all after you make a complaint up to and including hiring lawyers to fight your completely legitimate claims in court.

AGAIN: STAY AWAY FROM THEM.

Date of experience: January 7, 2015
Canada
1 review
5 helpful votes
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The worst company I have ever rented a car, on the picture show much bigger car, then in Tampa they charge us extra for shuttle from airport to rental location $ 44,00 also they added some more charges in the and we have paid much more for rental from FOX then my son who rented the car from ALAMO -picked up from airport, got bigger car and no hidden fee, do not rent from FOX

Date of experience: January 7, 2015
France
1 review
5 helpful votes
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Worst booking site I've ever used - not even sure if this is a legitimate company. I rented a car through economy booking when I was on holidays in France and I ended up being charged hundreds of dollars extra for mileage for being a 'french resident' when they do not ask for an address - once something has gone wrong it is IMPOSSIBLE TO CONTACT THEM! THEY ONLY ACCEPT CALLS FOR NEW RENTALS BUT REFUSE TO TAKE ANY CALLS FOR CUSTOMER SERVICE OR COMPLAINTS! Do not use this company they are a joke.

Date of experience: December 19, 2014
Finland
1 review
2 helpful votes
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I have use Economybookings a couple of times and have always been very happy with the service. I am travelling to Upington again next October and will be using economybookings again. Thanks for a great service.

Date of experience: December 17, 2014
Louisiana
1 review
4 helpful votes
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Worst car renting experience ever, they don't tell you until after the booking that it doesn't include all the taxes and fees in the quoted price, which you don't notice in the fine print below the big font quote "total price due" after they've nicked you for their share ($50 in my case), then the scam renter (in my case Fox Las Vegas) gives you a bill for more than twice the amount you think you're going to pay and double talks you into believing that ultimately you will pay the economybookings.com price, then after telling you they are going to put a "hold charge" in the amount of the economybookings price on you discover they actually process a transaction for that full amount that is over double the price you expected to pay, then you have to dispute the charge and spend time and effort explaining it, then the car is a piece of crap that breaks down on you and almost gets you killed on I-215, and I'm still fighting this, bottom line if you want piece of mind and a good renting experience and not risk your life DON'T USE THIS COMPANY!

Date of experience: December 17, 2014
Canada
1 review
8 helpful votes
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F**k you economybookings
December 13, 2014

F**k you economybookings

A big thanks to all who have posted their 1 star comments on here thus allowing me to avoid a similar tragic experience. I'm sorry to all who who got ripped-off by these unscrupulous ba$tards.

Any review higher than 1 star was purchased - have you noticed that the stars are 1 or 5 and barely nothing in between?
***************************
Yesterday, December 12th, I booked with economybookings for a Ft. Lauderdale car rental through a reputable carrier. Immediately an internet confirmation came thru for $568 and not the $324 I agreed to (called 'Refundable Excess'). Immediately I called their number, nearly 30 minutes on hold, to clear this up. They said they would take care of this, I commented on his good English and asked 'where are you located?', 'Latvia' was his response... I then requested that the send me a new confirmation before processing my charge - I was suspicious.
I immediately looked up this company on the internet and saw this and a couple of other sites all warning what a scam this booking service is. I then called MasterCard and the charge hadn't been processed yet - I told them to block it and MasterCard said that there is the possibility that they would sell my credit card info... BOOM! - cancelled the card right there.

An hour later I rcv'd this email from economybookings:

Wed like to inform you that we were unable to process payment via credit card number provided for your car reservation.
Possible reasons:
- Wrong credit card expiration date

You can change your payment information by entering your order number on Economybookings.com. Please select MY ORDER in the upper right corner.
Enter your reference number ********** and your e-mail address to login.

You may also provide the correct credit card details for your rental confirmation by contacting our call center or by e-mail *******@bookinggroup.com
- Credit card blocked by Bank or customer
Please contact your bank, maybe your bank blocks transfers for some European countries.
************************************

Date of experience: December 13, 2014
GB
1 review
2 helpful votes
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I've been charged of an extra cost from the company I rented the car from. I asked for clarifications to Economybookings Client Service, and they supported me very quickly.
Very good service, considering that it's a web company.

Date of experience: December 13, 2014
Belgium
1 review
2 helpful votes
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I had very good service from www.economybookings.com when I invite my car. I talk with them by phone and they where helpful. Alamo upgraded my car. Very quick service when I left at the airport, the woman at alamo relaese me very quick.

Date of experience: December 7, 2014

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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