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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Excellent condition!
March 19, 2015

We hired a car through yourselves at Easter this year for a couple of days. We thought that the service was excellent and car that we hired was in excellent condition.

Date of experience: March 19, 2015
New York
1 review
10 helpful votes
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SCAMMERS!
March 18, 2015

I paid a $27 deposit. I called for pickup at the aiport and was told to take a bus to airport parking. I figured I was getting what I paid for. The driver who picked me up was very friendly. He took me to the nondescript building and a man met us outside and said they had rented all of their cars but he had made a reservation with Firefly for the same price. He was so friendly that I accepted it. I was dropped off at Firefly car rental and there was a reservation under my name, but it was about $100 more. Firefly said it happens all the time. I called EconomyBookings and they wouldn't answer. I disputed the $27 charge on my credit card and I will report this business. They're total scammers!

Date of experience: March 17, 2015
Saudi Arabia
1 review
1 helpful vote
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I will definitely return and will recommend your company to all my friends. Thank you so much for the excellent service!

Date of experience: March 5, 2015
Saudi Arabia
1 review
0 helpful votes
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Thanks and we will book again with you. Great service!

Date of experience: March 5, 2015
Norway
1 review
5 helpful votes
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I've been charged of an extra cost from the company I rented the car from. I tried to ask for clarifications to Economybookings Client Service, but they do not answer calls at Saturdays. I took a contact later, and then everything went very slowly: 4 - 5 weeks waiting for answer from EconomyBooking, then they have to investigate the case, and new 6 weeks waiting. And the result - Company says that those extra costs are my additional options I have chosen myselv, and they have no response for it. They have never answered my later letters, where I sent proofs that that was hidden costs.

Date of experience: March 4, 2015
Ohio
1 review
1 helpful vote
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Have to say we had a car from you last week and as usual your service was absolutely perfect. Many thanks for providing such a seamless service. I have wasted no time recommending you to all our friends.

Date of experience: March 2, 2015
Ohio
1 review
0 helpful votes
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Thanks again for another great rental.
May I say that I was very impressed with the quality of the car that you hired me during Christmas / new year.

Date of experience: March 2, 2015
Saudi Arabia
1 review
0 helpful votes
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Great service!
February 24, 2015

This was the second time we used economybookings.com and have been very satisfied both times.

Date of experience: February 24, 2015
Saudi Arabia
1 review
0 helpful votes
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Thanks!
February 24, 2015

I have never been disappointed so far. I will only rent from Economy bookings. I will also refer my friends wishing to rent a vehicle.

Date of experience: February 24, 2015
Saudi Arabia
1 review
0 helpful votes
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The staff were excellent!
February 24, 2015

The staff were excellent, nothing too much trouble and very pleasant to deal with. Thanks

Date of experience: February 24, 2015
Florida
1 review
0 helpful votes
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I am very pleased with Economy bookings's service and I found all its member staff very pleasant on each of my visits to their office.

Date of experience: February 20, 2015
Florida
1 review
0 helpful votes
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Over 15 hires now plus another 10 to guests staying at our villa without a single problem in collection or delivery. Simple process without all the usual airport hire desk hassle. A real pleasure to do business with!

Date of experience: February 20, 2015
Florida
1 review
1 helpful vote
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First class!
February 20, 2015

Have used Economy bookings's over 30 times during the last 6 years - never let us down, first class service with easy access to and from the Airport - keep it up!

Date of experience: February 20, 2015
Maryland
1 review
0 helpful votes
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Best Services!
February 20, 2015

I have used Economy bookings many time, they give great service & are so helpful

Date of experience: February 20, 2015
Florida
1 review
0 helpful votes
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Thanks!
February 20, 2015

We have used Economy bookings for many years and would always recommend them for easy, hassle free car hire.

Date of experience: February 20, 2015
Sri Lanka
1 review
1 helpful vote
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Booked car for two weeks in Colombo, Sri Lanka. Car reps show up 1 1/2 hours late for meet and greet at airport after multiple calls Takes us to dark parking lot to do paper work. Does not have office booth at airport. Credit card machine does not work and tries to get cash deposit. Car has ******* K on it. Piece of junk. Car has almost totally empty gas tank. No maps no information. 1:30 AM we have to look for gas in Sri Lanka in the dark and our hotel. 2:30 in morning arrive at hotel.
DO NOT USE ECONOMY BOOKINGS. COM. THEY WORK WITH THIRD RATE VENDORS.
Economy bookings email site does not work either.
It is not worth the small savings advertised.

Date of experience: February 14, 2015
New Jersey
1 review
0 helpful votes
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Don't believe the 5 stars, complete scam stay away

Date of experience: February 14, 2015
Canada
1 review
6 helpful votes
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We rented prepaid small SUV for Cancun airport in December 2014 with this company. The booking voucher very clearly stated that third party liability insurance (mandatory in Mexico) was included in the prepaid rate, as were local taxes. When we arrived, at the desk of Fox Rentacar, they insisted that the rate we had paid did not include third party insurance, nor VAT nor airport taxes and charged us an extra $700 CDN. They said that Economy Bookings had misled us. When we complained to economy bookings, they contacted Fox, who told them that we were charged extra insurance to avoid leaving a US$100,000 deposit (yes, one hundred thousand US dollars) for our Hyundai I35 (hardly a luxury vehicle). Of course, Fox never asked for such a huge deposit, but the standard US$1200 deposit which was refunded at the end. We have rented cars several times in Mexico but never been ripped off so brazenly. First and last time we will rent with Economy Bookings.com.

Date of experience: February 9, 2015
Canada
2 reviews
13 helpful votes
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Worst experience ever
February 8, 2015

Worst experience ever. We prepaid a reservation at the end of September for a car rental on December 26,2014 for LA Airport. The booking was with FligtCar. Once we got to the airport, there was no car available for us. They only said that they were sorry and that there was some overbooking. You heard me well! After 6 hours on the phone and trying to reserve with another company, we realized that there was no car available with any car rental for that evening. We decided to sleep close to LAX. The cost: $150 that we had to pay. Furthermore, when we were able to reserve with another company, it cost us $50 more than the car we had already prepaid. It has been over 6 weeks now that we wrote to ECONOMYBOOKING to get refunded but no one has even dare to get back to us as of today. We are still waiting for the prepaid cost at the amount of $231 besides the colateral costs (hotel and extra fees for the other car). We travel 5 week every year and let me tell you that we will NEVER RESERVE THROUGH ECONOMYBOOKING. How can they be associated with a company such as FlightCar? Take my advise: next time you need a car reservation, reserve directly with the car rental company. You will be sure to have the best service.

Date of experience: February 8, 2015
Thailand
2 reviews
3 helpful votes
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I had instant service, providing me with a great and clean car, making my vacation transport easy, hassle free. Thank you for such a great service. If you plan to go with them, expect a very positive experience.

Date of experience: February 8, 2015

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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