On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I needed the part quicker than what they quote.
There was no option for a quicker shipment even though I was willing to pay extra.
Most retailers have that option.
The gas tank I ordered was as described. I received it within a few days of ordering it
Fairly easy to set up am account and easy to order!
Part fit like it should.
Before I ever got to touch the box and after reporting theft of the merchandise, Ecklers sent a replacement and within 4 days, it was on my doorstep, which I was promptly able to retrieve. Thank you Ecklers.
Super helpful, knowledgeable staff it was a fantastic experience to talk to sales people that are also car enthusiasts as well. Your sales associate was very helpful. Gave me a lot of insight help me choose which is probably the best option for me very conscientious. Fantastic job guys. You've got a great team working for you. Keep up the good work.
Great customer service and employee very helpful and willing to go the extra mile to look for other
Items I wanted and when the item should be back in stock
Was told my order would be in two parts and told my first part would be to me by the 11th of May. I have more to order but if it is like this I will go elsewhere
Saw a set of trailing arms on sale for a great price. Called and talked to steve in sales an help me big time. A+
My heater core went out and you had exactly what I needed and at an affordable price. Shipping was rocket fast. You are listed in my favorites!
It came faster than expected. Everything was what I expected
Easy not much to say now because I haven't received anything yet. Too early to comment
Pleasant very good I hate doing these you're welcome
Had the part I needed. Easy lookup and verification, and easy checkout
To find out what booster i needed.Told exactly what I had and what I needed. Person told me what part was needed. I ordered it, as soon as he sent confirmation with picture, called back and told him I asked him for a two cylinder to replace a stock single one.he said it was too late it was already in shipping department. Couldn't be canceled, had to send it back when it came. Only had been a few minutes since I got the confirmation. Now have to wait for it and go through the process of sending it back.
Waited 3 months for emergency cables for my chevelle got brake lines for a camaro sent them back 3 weeks ago haven't got my refund I even called their supplier he said they had the cables in stock I called ecklers 5x they kept extending the eta then got the wrong parts very unprofessional horrible customer service and they lied to me repeatedly their supplier confirmed it I ordered from them had it in 4 days 25% cheaper never buy from liars don't trust them they are a rip off still haven't received my refund they are trashy people
I needed some parts for my 1979 corvette. I went online and ordered them. Very simple for an old guy. Thanks for being there!
Great site, easy to use, items were shipped separately which was confusing, but customer service was great.
Very cool
Josh fixed me up, gave me a lot of information on what I was looking for and what I could use
The part I ordered fits my vehicle perfectly, as you said it would. I'm very happy with my purchase.
Good service, great products, took some time to receive the product but overall good packaging quality
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members