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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Great!👍🏻 i received everything in great condition in a timely manner.
Easy to find what you need the website is like candy to a baby everything you need to restore your dream car
Fast delivery good customer service and product fair pricing
I needed some parts that I couldn't find on line. The rep was very helpful and patient with me.
I will be ordering more items from you in the near future.
Good, the customer rep was very knowledgeable of the products, if he didn't know, he was able to look it up. Unfortunately one item was out of stock.
Great pricing, free shipping, I'll be ordering again, when I need something for my project.
I received an Email displaying a part that I'd recently been looking at, and immediately below a big banner saying "20% off" for Memorial day. When I attempt to place the order I find that this particular item is not eligible for the discount. This wasn't a big-ticket item, or a special order, just another ordinary part. Kind of disappointed that they felt it necessary to draw people in with this type of misleading advertisement.
It was fast and simple to order the park.And I received an excellent shipping time
All on point and upstanding and very good service I will pass this to others to look for parts as well
Im not sure it was suppose to have a tracking number and says labels havent been created yet.
I will do another review as soon as receive.
Stephanie was super helpful, very polite & knowledgeable of what I needed.
Did I get the military discount? I why is it on some items you received a military discount and not everything? I am a 20 year active duty retire soldier and every little discount helps it nice you do offer this discount and really no one requires you to do this but it does help when your on making a lot less money than working. Thank you
Brake parts, everything works out they're supposed to
I needed the part quicker than what they quote.
There was no option for a quicker shipment even though I was willing to pay extra.
Most retailers have that option.
The gas tank I ordered was as described. I received it within a few days of ordering it
Fairly easy to set up am account and easy to order!
Part fit like it should.
Before I ever got to touch the box and after reporting theft of the merchandise, Ecklers sent a replacement and within 4 days, it was on my doorstep, which I was promptly able to retrieve. Thank you Ecklers.
Super helpful, knowledgeable staff it was a fantastic experience to talk to sales people that are also car enthusiasts as well. Your sales associate was very helpful. Gave me a lot of insight help me choose which is probably the best option for me very conscientious. Fantastic job guys. You've got a great team working for you. Keep up the good work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members