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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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It was VARY easy to place my order. Parts were better quality than other places i had used before Ecklers is now my first stop.
I'm in the process of a C-1 Corvette restoration. Several parts have been supplied by Eckler's and now one of the most important became available at the right time and at the right price. Happy Eckler's is a partner with me during this build.
Spoke to one of the Customer Service Reps. And got the answers to my questions on direct fit for a replacement Antenna for my C4. The gentleman was very knowledgeable and I placed my order.
Faulty Fuel Pump! It was putting out too much pressure for my Edelbrock Street Performance Carburetor which requires 6 pounds maximum fuel pressure from the pump!:-(! (just a guess on the date of this experience, but it was last year!
Dante was very polite and very helpful, and was one of the best dealings I've had when ordering to a vendor. Can't wait for door panels to arrive.
Me and my father bought parts in the past from you. Now I'm getting back into doing my projects and it just keeps bringing up great memories me and my father had.
Spoke to a rep, very helpful. Ordered power window motor. Took a closer look at my car and realized I should also get the regulator. (My fault) Called back 15 minutes later only to find out, "out of stock "and no one has a clue when or if they are coming in.
My normal go to supplier had nothing in stock I wanted so I gave Eckerts a try. Everything in stock with 2-4 day delivery. Thank you!
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Ecklers continues to provide very accurate matching technology for my parts needs. I know that what I order from Ecklers, parts will fit my application.
I ordered an open box item, a leather shift knob for a C4 manual transmission car. I didn't install the part right away because before it arrived the car developed a clutch issue and I was trying to resolve that. When I finally tried to install it, I discovered that the packaging said 6-speed manual, but the knob inside was for an automatic. The return window had expired. One of your supervisors approved a return for in-store credit, and I just used that to order the correct shift knob.
Fitment check for correct parts was great and smooth checkout process. 👍👍👍
Eckler's site is easy to use, and they even notified me that I ordered a part that wouldn't fit my vehicle, and confirmed with me before cancelling the order.
It took a long time to get where I wanted to be at the start of all this, but it came around as I hoped it would and Nicky the supervisor made things right for me even though all the paperwork was lost from back when the company switched or changed hands. I was very happy with the outcome and will be purchasing and displaying Elckers products at car shows and events. Thanks again Nicky for making a life long customer.
Oh look here is a great deal. Hahaha yeah right. Made order. Wrong part shows up. Talked to customer service. We will ship the right part. Perfect. Lol. After you jump though are hoops. Shipped replacement part. Great shipping again. Same wrong part. Talked to customer service again. We will ship the right part. Nothing for weeks. Called back. We don't have this part. Sorry. Here's a refund. Not impressed
Unable to checkout 10 or more times,
After entering name address shipping resetting password AI tells me to enter my name address before it can understand and help,
GO TO CHECK OUT-it wont help with any wording
Hello Andrew,
Thank you for your order and for sharing your experiences with us. w are sorry to hear that you experienced issues with the checkout on our website.
We were unable to replicate the error you encountered, but if you received any errors when you were trying to complete the checkout? If so could you please email [email protected] and kindly include your order information and the error message that you received. Once we receive this information we will review it to see why this occurred and made the checkout difficult for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It was hard finding the part directly on Eckler's website. Had to find it on Google and then it sent me to Eckler's website.
USPS claims to have delivered, but when I went to get my mail they were not in my mail box. Had to reorder. #: EK-25-*******-1
Unit Price: $1.99
Hello Nelson,
Thank you for taking a moment to share your feedback with Ecklers regarding your order for the Sun visor Spring Retainers. We are disappointed to hear that you did not receive the package. We reviewed the tracking number and the shipper (USPS) noted it was delivered to a parcel locker. I am unsure if you live in a development or apartment that has a locker for packages that you may want to check.
I did set up a lost package RMA on the original order and once our Lost and Damaged Team reviews your situation, we will refund you for this purchase. In the future, if you do not receive a package that you order from Ecklers, please contact us and we can initiate a lost package claim. We do not want our customers to feel like that have to take that loss and reorder the item.
Once the Lost and Damaged team completes their review, you will receive an email confirming the refund was completed.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have a 1939 Ford M ordered a part through another company which turned out to be of the only part. After explaining the situation, the customer service representative was able to take the determine there were three different belts with that number each ending with either an A, B or C. They were a KE to determine the correct item for my vehicle.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josh,
Thank you for taking a moment to share your feedback with us regarding your recent order. We would love to review your order for you, but we were unable to locate an order with the information shared in your review. We are disappointed to hear that you were not satisfied with your order and the return process.
Please contact us at your earliest convenience, and we will be happy to review your order and see if there are alternative options or resolutions we can offer to you.
Thank you,
Amy