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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I was given store credit back instead of refunding to original payment method.
Always great customer service and you have a nice selection of hours to call.
Poor communication poor website. Product that was cancelled is still listed as available
All orders delivered on time and as ordered and good quality.
Cannot use my credit card and must use Paypal as your order system fails to allow billing address input. I live in Canada and have a US dollar card but must use Paypal and incurr extra charges on my orders.
Shipping cost are two high, products are ok, but to not supply customer with parts that were damaged by shipping is unthinkable.
I'm dealing with a unique year and I'm doing it one piece at a time!
Thanks guys! You have been amazing!
Very easy and the PayPal option is great!
I had issues with left and right designation on standard armrest. First had blemish, returned then multiple times returned because of opposite side sent, after final return I was refunded so I ordered the opposite side thinking I'd be reversing what I had been doing wrong. Received and noticed label had been changed by pen to opposite side (received the side I didn't need again. Lol so just ordered both sides and hope to return what isn't needed. Long story I know, had to tell someone.
I was in the middle of working on my 57 chevy and needed more parts. Eckler's had what I needed and shipped it out pronto.
The brake booster needed to be drilled out to make the hole big enough to fit on the pedal because the hole was too small and I could not bolt it all the way down because the clutch master cylinder is in the way
Hey Steven,
I'm sorry you had to modify the brake booster to get it to fit properly. I understand your frustration regarding this. If something like this occurs in the future, please make sure to reach out so we can investigate and work with our Tech Team to see if there is something else going on. I have issued you promotional credit to use on a future purchase, either online or over the phone, due to the inconvenience. If there is anything else we can assist you with, please let us know!
Allison
Talked to customer service because constantly getting an error. Was taken care of very well and friendly
Website went down tonight. It took me 30 minutes to order the parts.
Ordered on phone. Agent knowledgeable. Not sure of exact date of last order. Product was as described
I appreciate the availability of parts but the emails on deals come across as quite scammy and are not really deals.
Should not have to pay shipping when making a large purchase. Also shipping terms for full order are not clear for multi part orders that have different ship dates.
I was able to get seat foam in less than a week, going through Al Knoch would have taken a month. I was also offered a discount
I order a steering wheel cover that came up as a compatible model for my 1955 Ford Thunderbird. The T-Bird steering wheel is 17" in diameter and very slim. The size was not offered in the info, but I assume it would work as it came up as compatible. It was not. Fortunately, it was of excellent quality, and I kept it for my 2013 GMC Sierra truck!
Awesome deals... You will be surprised... On what you can score...
Return customer.
I recommend searching open box or clearence to find deals...
Me gustan sus productos es interesante todo lo que tienen para corvette
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Greg,
I'm sorry to hear that your order was cancelled. I completely understand your frustration regarding the cancellation and the poor communication. Your order was split into two orders since one item was an open box and the other two were coming from our warehouse. It seems that two different issues occurred, causing some problems. The first issue is that the payment did not process correctly for the open box purchase, as this item is actually discontinued and we no longer have it available for sale. This is, of course, no fault of yours, and you have every right to feel the way you do. I have issued you promotional credit to use on a future purchase, either online or over the phone, if you choose to give us another chance. We sincerely apologize, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison