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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Excellent, many good parts for my c3 74 454 auto. Fast shipping. Quality parts.
Website is easy to use, but we love looking through the catalog.
Some 4 Door Sedan '56 Chevy Bel-Air parts are not in stock or no long carried or possibly the SKU# has changed...
Part # was described as a fit for C2 Corvette, did not fit, return went smooth, now ordering replacement that should fit.
I received a $50 gift sertificate and I needed parts for my 1960 Corvette.
Parts not in stock. Ecklers no longer offers any discounts or free shipping.
Forced to use gift on another item.
None yet but ordered catalogue may need suspension parts Thanks i saw you have inventory
Thank you for a easy and quick transaction will be back thank you again
Everything has been done smoothly, but I was supposed to be getting a credit of $10 for a review of previous purchase?
I had no problem with the website. Found exactly what I needed on the first try
Shipping is quick parts are high quality and the prices are hard to beat
I've had some issues and or miscommunication with Jarred that works from home. He will tell you it's in stock when it's clearly not. I was told someone would give me a call back to sort it out but it never happened. The main reason is I had store credit I needed to use. Reviews are supposed to be honest and it was.
Very fast and affordable and great customer service!
Fat fingered the order and ended up with two invoice. The issue was resolved and the fat fingered order was cancelled and money refunded. I have put my fat finger on a diet so that this rather confusing issue does not repeat itself.
Called to verify a measurement but could not with tech. Will order and hope it's correct.
Great experience ordering my 1st time. Fast shipping. Quality products.
Got everything you ever need in 1 place for your car. Thank you
Fast no problem had what I wanted good prices return buyer Thank
I started purchasing items from Ecklers during covid when customers were allowed to pick up at the warehouse (bring that service back). It was a pleasure to work with the employees back then, and continue to have great customer service experience today
Always on the ball, easy to contact & speak to a technician, great company *****
Great site easy to use, but I'm in the UK, not able to place address for billing, even though I am using a shipper in California,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jeremy,
Thanks for speaking with me today. As we discussed, I will be calling you on Monday to follow up on your return of the springs. If you need anything in the future, you can always reach out to me or the sales rep I referred to. Talk to you soon!
Allison