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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Can't complete the discount page. Runs in a loop and is never satisfied.
We are putting together a 1957 210 chevrolet. We need parts they're kind of getting harder to get and it seems like hecklers has the parts we need so far so good thank you for your customer service and we still need to order more parts so bye for now.
Every time I got a text or a phone call this app would kick me out and it had took me 2 hours to make this purchase. It's like time sensor or something was the bad part about this trying to get my orders done and then nobody would answer your phone on customer service line
I have ordered several items from you. The only problem is it takes so long for you to ship
When I order things that I need, I get it in a timely manner.
Excellant I've been dealing with Eckler's for 20 years. Always Great Service. I've saved a lot of money usind the open box sale.
Was just fine the parts that I ordered fit fine had no complaints and came in a timely matter
Very satisfying you tell me what parts will fit on my truck that I'm redoing
Ordered parts, too long ago to remember but parts came in good condition and was able to replace sock part with new
Bella on chat helped me add to an order I had placed… she managed to save me another shipping charge by combining a new order…thank you Bella…. Hope Ecklers appreciates you
Great products fast service easy to work with love there stuff
All excellent, especially when I goof up on my CC info! Easy communications.
All previous experiences were excellent. Corvettes, Mustangs just to name a few cars my husband has built. Thank you
Seatbacks came when expected and look fantastic! Very happy with all products I have received from Ecklers.
One of the ports in distribution block was tapped crooked and brake line would not seal I know I didn't mess threads up because I threaded it down in with my fingers so it wasn't cross threaded
Not happy when you send me my part is back in stock when it showed each n every time it wasn't. I even called n they he said he couldn't control the people who put it on the web site. Now I had to buy the extra parts I really don't see… needed the grill only
I received an e-mail for an order, which I did NOT place. The order was for a different name, different address, different type of car, different year, different type of credit card, none of which are associated with me. I called Eckler's to alert them and asked for the order be removed from my account, to be moved to the proper owner. Two days later the erroneous order is still showing on my account. Maybe it's no harm but still worrisome that it's showing on the wrong account. Besides that issue, I called Eckler's months ago because everytime I try to order anything, a $20 T-shirt or parts, it always shows shipping is $300! Still is not fixed months later. No way I'll be placing any orders until my account gets fixed.
Hello Jason,
I have to say this is definitely strange and not something we see every day! You have spoken to customer service, and the correct customer has also spoken to customer service and made us aware of the situation. We have submitted an IT ticket to have his recent order moved to his correct account from yours. I'm not sure how this happened, as you both have different emails and phone numbers, but your billing addresses are only different by the state and zip code. Either way, his account will be removed from yours and vice versa. If you don't see this happen in a few business days, please give us a call back.
Thank you,
Allison
I have purchased quite a few items from Eckler with no issues and good quality
Looked everywhere for the two L shaped pieces for my 70 Camaro rear window trim. Will be shopping here a lot more!
Fast easy sometimes have trouble checking out but I'm old and not sure how to lol but always have a good time
I always feel they are doing a great job of getting the parts to me and the quality is A#1
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hey Greg,
I'm sorry to hear that one of the proportioning valves was damaged. I see you placed an order for another set, so I have issued you some promotional credit to use towards a future purchase, either online or over the phone, due to this inconvenience. Next time, please reach out to customer service so we can assist you with a replacement, and you won't have to pay for the part a second time. In the meantime, if you need anything else, please let us know.
Thank you,
Allison