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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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When I placed my order, I accidentally ordered 2 of an item. I called the customer service number and explained what had happened. She was very pleasant and professional and took care of the issue. Thanks Ecklers!
Ordered door locks received them in a timely matter after the post office lost it, took an extra 3 days but was shipped out next day after order was placed
Fast and easy now to see when it gets delivered
Products have been great the local warehouse will call takes a while before your part is picked
Ordering was easy. Very convenient having a local pickup location.
Made it very easy to order and your staff made me feel good about ordering from you b, iwish vi would live closer to kc area so i could pick upmy order personally
I still have Eckler catalogs I use for seeing product in advance. Luckily I have a vintage car. This is my first online purchase. The sales rep on the phone was informative and awesome.
They are keeping my old cars on the road. I have a lot of them. They are a big help
Product came fast and well packaged. Parts were high quality also
Could use better description on what is included with dash kits
Always a great search experience,,, find shipping to be rather expensive
Love ecklers best quality corvette parts out there
Hello, your shipping time is kind of too long for such a company. Not sure if you're able to ship sometimes faster. Customers should be able to pay extra for expedited shipping. 2 weeks is way too long
Probably should wait till I receive my order to ask how it was. I have yet to even get the email that my order has shipped.
Very easy to make a decision on what I was buying and I can't wait to get and install it and getting it quick in a few days
Easy and quick ordering process--you had exactly what I need
Dealing with the sales guy was amazing. He was helpful, polite and made my purchase easy. The problem was the product, the product was the worst mold of a front bumper ive seen, I paid almost 400 for a 150 ebay product. Didn't even come close to fitting or even give me a good starting point. Horrable product!
The parts girl was great and knew exactly what I needed. Friendly and supportive. Great assist to the company.
Scott S. Confirmed I had the correct item; your web site confirmed it was in the Lenexa warehouse which is close to where I work. The fact that you have real techs available until 10 pm Central is wonderful.
Easy site navigation, parts description is clear, nice prices, fast shipping
Great experience. Was able to find what I was looking for with a great price.
Bought a universal brake booster and after a few mods and about 5hrs. I had excellent brakes again! This was installed on a AMC that you cannot find any parts for anymore!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jason,
I'm sorry to hear that this did not fit correctly. I see you have set up a return, and we are just waiting for the photos to be uploaded. Once those photos are uploaded, our Tech team will be in contact with you and provide you with the return label. It is important to see the photos of the fitment issue so we can investigate this further and ensure there isn't something we need to update on our end. I apologize for the inconvenience, and if you need anything else, please let us know!
Allison