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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Amulya R.
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Never ever order with eBay. They make u pay, seller doesn't respond, nor the eBay customer service people do. They don't resolve a problem and moreover say they will call you back in 24 hrs with a solution. This call never comes. And we have to call them again following a long calling process. Even then they don't resolve your issue. Still they want to arrange a call back. Rude customer care people. The paisa pay they mention is also useless.
Don't lose your peace of mind by ordering with them

Date of experience: June 16, 2017
AE
1 review
0 helpful votes
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Crooks
June 16, 2017

As per my personal experince with ebay i would like to inform all of my friends who are doing online shopping, please dont place any order's with them they are crooks and dont reapect their customers. If you will do the same may you will not receive your item it self. I selected rating one because this review does not have neggative rating.

Date of experience: June 15, 2017
Iceland
49 reviews
95 helpful votes
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I love them so much
June 16, 2017

Ebay is one of this shopping sites online that i use so much.
I just like to spend hours looking, and you always find something great and very special. They are the BEST.!

Date of experience: June 15, 2017
New Jersey
4 reviews
5 helpful votes
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Very good site
June 15, 2017

They watch out for both parties, I have bought and sold on ebay for years. There are some bad buyers and sellers, but you have the opportunity to rate people and can see who to stay away from.

Date of experience: June 15, 2017
California
20 reviews
53 helpful votes
Follow Mwam I.
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This site was created by more greedy megalomaniacs and did not have the best interests of either buyers or sellers at heart.

I have spent a lot of money and HUNDREDS of transactions on EBay. I was even a VIP Member with access to a special expedited 800 help line.

I no longer use EBay and hope PayPal doesn't suck the way EBAY did and does.

The downsides of EBAY are that many traditional sellers are either dumb-dumbs and/or working full time jobs elsewhere. Many are dishonest or just uneducated and do not pay a lot of attention to their storefronts. Youre basically going to a garage sale and rummaging through hoping for a bargain basement deal while getting terrible service.

The best sellers on ebay used to be overseas (mostly Chinese) merchants who were legit full-time businesses. Those sellers can now be found on other wesbites.

EBAY has lost its original purpose and now has terrible partnerships with big name brands. It doesn't work as a straight retail or discount site because the thrill of cheap finds and winning auctions is now gone AND the non-negotiable "buy it now" prices can't compete with other discount retailers like TJ Maxx, Burlington, Amazon or even Target.

The deals are much harder to find.

Goodbye Ebay!

Date of experience: June 15, 2017
Florida
1 review
4 helpful votes
Follow Pale R.
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Do not bother with Ebay, after 20 years of torturing sellers and gouging them with ridiculous fees they are finally get flushed down the internet toilet by many sellers. I am very disgusted with them..

Date of experience: June 13, 2017
California
2 reviews
12 helpful votes
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Awesome Service
June 13, 2017

Read our review of eBay and see how this online auction site can help you make some extra money. Product reviews - a new eBay standard... Reviews written by eBay buyers have the added benefit of having the seller's username associated with the review.

Date of experience: June 12, 2017
California
1 review
2 helpful votes
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I have been an ebayer from the start of their website. I am now getting out and closing my account. I mainly purchase on ebay, however their customer service and feedback system have become a total joke and let Fraudulent Sellers take advantage of buyers. I have moved most of my purchasing online to Amazon. I recently had a ebay purchase that never arrived. The seller would not communicate and when I finally got ebay customer service involved they favored the seller because my item had been delivered, however I never received it. It went back to the seller during shipment. So long story short this seller on ebay got my money and the item for keeps and I got nothing. And it gets better, when I tried to warn other ebayer's about this Fraudulent Seller with there Feedback system, it was removed too because a "Case was Opened". So this Fraudulent Seller made out great and know one knows about his/her operating practices. Ebay has become a joke and a good place to loose your money! Use Amazon it's better!

Date of experience: June 12, 2017
Mississippi
1 review
0 helpful votes
Follow Elizabeth S.
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Don't talk to Joseph if you call EBAY about a problem... he will cut you off, not listen to you, treat you like an idiot, then if you ask to speak to his supervisor he will just stick you on hold...( I patiently sat on hold for 30 min)...

Date of experience: June 12, 2017
India
1 review
0 helpful votes
Follow Adesh S.
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Sellers are fake, fake listings, no warranty, I bought a LG g4, sent it back to seller but got it back in same condition after 15 days, and after that he is saying you have to pay for repairing, it's very pathetic, couldn't even use the mobile for 1 week, they are selling defective products on lower prices. Don't buy.

Date of experience: June 11, 2017
Virginia
1 review
0 helpful votes
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Hands down the best rep there is, he helped my needs! He gave me all the information I needed and I didn't have to be on hold for two hours like the post office does to me when I need help. I wish he were my spokesman, we need more people like him that are friendly. Great guy, I hope to speak to him next time I have a question. He deserves a raise or promotion!

Date of experience: June 9, 2017
Texas
2 reviews
2 helpful votes
Follow Larry K.
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I sold an antique vise to a buyer who claimed that it was broken when he received it. While true that there was a small crack in the item, I agreed that it was my fault and to return it for a refund. Then he sent a picture of the damage, eureka, that damage was not there when I packed it. I refused the return because of his abusing the return rules. EBay sided with him and put a hold on the paypal payment. Then, I was forced to accept the fraudulent return and they took shipping out of my account. At best, that was a he said / he said in which eBay sided with the buyer. I lost.

Date of experience: June 9, 2017
Canada
1 review
0 helpful votes
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ITEMS NOT RECEIVED
June 10, 2017

I, ve ordered some coins some time ago. Never received them. H. M. C. S sT. LAURENT AND H. M. C. S iROUQIS COINS.

Date of experience: June 9, 2017
Oregon
1 review
1 helpful vote
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Awful
June 8, 2017

If your a buyer it is great. If your a seller or small business run the other way. About half of my buyers scam me and ebay sides with the buyer every time. Amazon is so much better for both parties

Date of experience: June 8, 2017
Colorado
1 review
0 helpful votes
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If you are trying to sell basketball shoes on ebay don't waste your time. 9 times outta 10 its a 0 feedback bidder that wins and never pays. Ebay doesn't care because we still end up paying ebay fees on unpaid items.

Date of experience: June 4, 2017
Michigan
2 reviews
7 helpful votes
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If you want to know just how bad ebay really is, Try and buy a power supply for your computer. Fifty percent of them claim to be unbranded generic power supplies, But when you get it in the mail, It's a Kentek power supply, Absolutely the lowest of the low quality power supplies in the entire world. These scammers hide the brand name of the unit in their pictures, and claim it's unbranded, Because they know that there is a high chance that unit is dead before they even ship it. You will find this same criminal activity in every section of their site. Cheap chinese knock off duplicates of just about everything, And almost none of it works. You would be better off paying higher prices at a local store, Than to shop for anything on ebay.

Date of experience: June 2, 2017
NL
2 reviews
0 helpful votes
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Its good - filled with many offers you just won`t find anywhere else with the prices you cant find in any other store. But just care to do some review on the seller - there are still some scams out there,.

Date of experience: June 1, 2017
GB
1 review
1 helpful vote
Follow Yan G.
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The website is of very poor quality, badly laid out and cluttered, and there is no obvious 2 factor authentication options which would be very nice as they are dealing with my money. It may however be in the mess that is the account settings. The service is good but some of the site needs a total redesign.

Date of experience: May 29, 2017
California
4 reviews
7 helpful votes
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I have been on eBay for many years since the early days when you could buy lots of sketchy stuff on it. I give my rating of 5 stars, but I would prefer 4.5 if that were an option. It's not a perfect place all around, and it's strengths are definitely in it when it comes to buying and selling is a little more of a hassle and they take a decent chunk of money out of your revenue. But out of all the years I have used it, for probably every 20 or 30 items I've bought, I've sold one thing. When I consider all the great deals I've gotten on eBay, they regularly have much better deals than Amazon and whatever else I can find through Google shopping. Once in a while, I will check other websites and find they have better deals, but it is rare. Ebay is the way to go for getting consumer products for a fraction of the cost, and many sellers offer free shipping on their items. You rarely see that on Amazon unless you're a Prime member.

Date of experience: May 27, 2017
California
1 review
6 helpful votes
Follow Mary K.
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You do not have any rights when you sell on EBay. I found that out the hard way. Buyers I had interactions with were rude, wishy washy, mind changing problems. Buy my items then change their mind, request a return & refund. Use the item and then open a claim with Ebay and get all their money back, plus ebay charged me for return shipping plus a fee of 10% of original sale price and original shipping for purchase. When I questioned why they charged me all that I was told "it's because the buyer made a claim against the purchase and requested to return item" WTH. Then they took an enormous amount of money out of my Paypal account to pay for the return and all their fees. Never again, I warn you now, don't be a victim/ SLAVE!

Date of experience: May 26, 2017