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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New York
1 review
6 helpful votes
Follow Dawn W.
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Ebay has been going downhill for a long time, ever since they removed the facility for sellers to leave negative feedback for buyers its been open season for time wasters and worse to bid on your items, mess you around, damage your items and then leave negative feedback. Their website for seller problems is impossible to navigate and they deliberately make it virtually impossible for sellers to appeal any decisions. Ive had several items destroyed by buyers and then returned facilitated by an Ebay returns process that totally goes in the favour of the buyer regardless of the circumstances - case in point I had 10 years as a seller and 100% feedback and the buyer had a a few months and no feedback and they still found in their favour. Its a totally flawed process and about time ebay started realising how much money is generated by seller fees! Ebay - start appreciating your sellers otherwise you'll have nothing to sell!

Date of experience: June 28, 2017
Florida
9 reviews
18 helpful votes
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Ebay Is Amazing!
June 28, 2017

I have order different items through Ebay! Without any problems from the sellers, I'll purchase my items from. It's good to be able to use Paypal through them, it's more of a secure way to pay for things. Never had a problem with an item, becoming lost while being delivered. I'm also able to track my orders, which is a major plus! A lot of items come with a protection plan, which does come in handy when buying any electronics. Packing is always very secured, nothing isn't broken or out of place. Prices are reasonable as well, so it fits my budget nicely.

Date of experience: June 28, 2017
Massachusetts
1 review
2 helpful votes
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GOODBYE EBAY!
June 28, 2017

As my friends did, I stopped buying on EBAY because We are tired of looking at that progressive ad everywhere, and their slut. GOODBYE RIDDANCE EBAY!

Date of experience: June 27, 2017
Australia
2 reviews
2 helpful votes
Follow Chantal M.
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Only had a couple of issues. That were fixed ASAP. Always receive my orders. Never had money taken from account or stolen. Easy simple transaction no stuffing around. You can filter anything i love me some Ebay

Date of experience: June 27, 2017
Mississippi
14 reviews
9 helpful votes
Follow EDWARD M.
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HAVE PURCHASED 6 ITEMS IN LAST 3 MONTHS THAT WERE CANCELLED BY SELLER BECAUSE THEY WERE OUT OF STOCK, YET SHOWED MORE THAN 1 IN QUANTITY ON LISTING. WASN'T INFORMED BY SELLERS FOR 5 DAYS OR MORE, THEY RESPONDED TO EMAILS, ITEMS READY TO SHIP WILL BE PICKED UP BY CARRIER TODAY, TOMORROW, ECT. THEN I GET A CANCEL NOTICE AND REFUND. EACH TIME BECAUSE SELLERS LIED TO ME I LOST MONEY, BECAUSE BY THE TIME THEY INFORMED ME, EITHER ALL SELLERS WERE OUT OF STOCK OR NEXT CLOSET PRICE WAS 50 TO 75 % MORE. WHEN I CONTACTED EBAY CUSTOMER SERVICE, JUST CALL, THEY MAKE YOU JUMP THRU HOOPS IF YOUR TRY TO GO THRU HELP AND CONTACT, THEY SAID THEY WERE EXPERIENCING THIS PROBLEM A LOT. NO 3 RD PARTY SELLERS SHOULD BE ON EBAY, IF THEY DONT PERSONALLY HAVE IT IN STOCK BUT ARE SHIPPING FROM AMAZON OR AS THEY SAY MANY DIFFERENT FACILITIES NATIONWIDE, STAY AWAY. SHIPPING TIME WILL TELL THE TALE. I'VE BEEN A LOYAL EBAY BUYER AND SELLER SINCE 1999, BUT TODAY I QUIT. I WILL NEVER SUGGEST TO A FRIEND TO TRY EBAY AGAIN. AND I URGE YOU TO STOP, ONLY WAY TO GET OUR POINT ACROSS, CUSTOMER SERVICE A JOKE AND EBAY CERTAINLY DOESN'T CARE ABOUT US, THEY HAVE GOTTEN TOO BIG. NOW THEY LET SELLERS CHARGE SALES TAX MORE THAN THE STATE ALLOWS. IN MS ITS 7% ON EBAY MOST SELLERS CHARGE 9.98 FOR MS, AND THEY ARE OUT OF STATE. MS DOEN'T REQUIRE SALES TAX UNLESS SHIPPED FROM WITHIN STATE OR BOUGHT WITHIN STATE PHYSICALLY.

Date of experience: June 27, 2017
Norway
3 reviews
3 helpful votes
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'Fabulicious'
June 27, 2017

I have a different alternativ clothings and boots in my wardrobe and Ebay is the place to be. Every online netshop put their clothes -boots for sale and I find absolutely all I want. With Paypal I never have problems with lost items when they are shipped to me. Money back warranty :)) I love Ebay!

Date of experience: June 27, 2017
New York
1 review
2 helpful votes
Follow DOUGLAS B.
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Very poor customer service at Ebay. God forbid you have a problem and need assistance, Good luck. You will not reach and agreement and they are very rude on the phone and do not care to help or listen. Avoid Ebay, go to Amazon instead.

Date of experience: June 26, 2017
Kentucky
1 review
1 helpful vote
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Worst service ever
June 26, 2017

I know ebay customers service are so bad, people on the phone are very rude and never help but give you hard time,, bad service bad people so i sold sort 100 shares via tdameritrade this morning for $36.10 now going down to $35 i just made $100 thanks ebay for worst bad service please keep bad service so i could make money by sold short stock market

Date of experience: June 26, 2017
India
1 review
1 helpful vote
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Mental torture
June 25, 2017

I received the product on 25 may 2017 and it was damaged... I raised the claim on same day. And it has been 1 month I call them twice day... Everyday I hear same thing that I would receive a call from claim department... On 25 June 2017 eBay people just messaged me that my claim has been rejected... These people are totally in favor of seller... I just lost my 20k of my mobile phone... It is advisable not to buy any products from eBay because of its very bad customer service and also because they send damaged product.

Date of experience: June 25, 2017
Florida
1 review
4 helpful votes
Follow Electronicfix E.
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Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap. Ebay doesnt protect its sellers. Its crap. Crap crap crap.

Date of experience: June 24, 2017
GB
1 review
2 helpful votes
Follow Rikki B.
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I brought a personalised card from a seller on Ebay, the first problem was that they did not put a stamp on the envelope so I had to pay a fee for Royal Mail to deliver to me.

Then I opened the card and it was terrible quality it was something I could have made at home.

I left negative feedback and the seller has started e-mailing me over this, I contacted Ebays "customer services" who said they cans ee the sellers point of view and won't refund me.

The call handler was frankly useless and the message here is don't bother contacting Ebay as they don't care as long as the items are paid for so they get their fees/

Remember that negative feedback is a no no, it should never be used as communicating with a seller after you have received a poor item and had to pay for it to be handed over to you by Royal Mail.

Date of experience: June 24, 2017
Nebraska
2 reviews
1 helpful vote
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Fabulous
June 26, 2017

I ordered two pool items from eBay for the first time and was very pleased. My orders came ahead of time and in great condition. I would order again most definitely.

Date of experience: June 24, 2017
Ohio
1 review
0 helpful votes
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Buyers beware
June 23, 2017

Style-trends-365, out of China... They sell cheap price Wigs, I ordered 4, and got them in over a week +, But they were to small, and hints the drama begins, took days before they would give me and address for the return, Then Never heard from them again, till I wrote 2 of 4 reviews I could give, Then they, Style-trends, started blowing up my email box, to remove my reviews. But no refund... eBay stepped in and gave me the money for 2 wigs, ohh No, I'm not going to go down with out a fight. I'm owed for 2 more plus shipping. And I wrote and said that to them, No Deal, they said they would refund my money, but First, I had to change my reviews, Told them, they owe me, I don't owe them, they Refund my money, then I'll change it to say so... There not responding but sending me there change the reviews email, 5-6 aday. I ask them to stop, but they act like I've done wrong... God bless

Date of experience: June 23, 2017
India
1 review
0 helpful votes
Follow Chinto G.
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The worat site ever
June 23, 2017

Everything feels like fake... i got product which was out of condition after recieved which was not even replaced instead they closed the complain... flipkart and amazon is 100 times better than this $#*! ebay... most reviews and products are fake so pls don buy from ebay even if a lill cheaper... go for any site except ebay

Date of experience: June 22, 2017
Illinois
1 review
5 helpful votes
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EBAY sellers beware
June 22, 2017

Some facts to consider before selling on EBAY. #1. You don't have any protection as a seller... THEY ALWAYS TAKE SIDES WITH THE BUYER. #2. They can take money out of your paypal account or debt your credit card without your approval! #3. If customer is dissatisfied for any reason they can return your item and EBAY will make you eat the shipping costs both ways! If you can find a way to sell your item any other way I recommend it. Other sites also charge a lot less to sell your item.

Date of experience: June 22, 2017
Texas
1 review
1 helpful vote
Follow Daniel B.
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EBay seems like a good thing for the average person to pick up extra income. However, it's really wealthy people getting a percentage of what used to be sold at garage and rummage sales, antique and specialty shows. The regulations, customer service, and usability are all very poorly excecuted, they are certainly not designed for the consumers. I'd rather sell it on Craiglist or a garage sale. I say so long eBay, I am done with you!

Date of experience: June 20, 2017
Massachusetts
1 review
0 helpful votes
Follow Jody C.
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I ordered something as a guest even though I had an account. Trying to log in to cancel this order is an absolute nightmare! They sent me a pin. Didn't work. I opted for a new pin by phone call. Didn't work. I have spent approx 1.5 hrs trying to fix this and have ended up so damn frustrated that I now have to suck it up. I will NEVER order from this site again.

Date of experience: June 20, 2017
New York
41 reviews
115 helpful votes
Follow JUDY S.
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EXCEPT FOR some road-king screwball... some years back-- every auction has been supreme! You will always get the best prices... if there is any trouble you can depend on paypal to help you..

Date of experience: June 18, 2017
New York
1 review
0 helpful votes
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WON A BID
June 18, 2017

I WAS AN EBAY CUSTOMER FOR OVER FOUR YEARS. I HAD AN ISSUE WITH WINNING A BID THEY TOLD ME THE INDIVIDUAL BEFORE ME WON THE ITEM AND I HAD THE SAME MAX PRICE. THEY EXPLAIN TO ME IT WAS THEIR FAULT BUT COULD NO COMPENSATE ME IN ANY MATTER AT ALL. WOW I GUESS THEIR CUSTOMERS ARE IMPORTANT HUH...

Date of experience: June 18, 2017
New Zealand
1 review
4 helpful votes
Follow KENAN L.
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I SOLD FEW IPHONES AND IT WAS OK BUT THEN AFTER THAT. I GOT FEW DISPUTE AND I HAVE STOP IT DOING THIS BUSINESS.
EBAY CUSTOMER SERVICE ARE THE worst experience. THE CALL SOMETIMES GO Asian country OR US LOCAL EVERY ONE FROM CUSTOMER SERVICE GIVE]ING ME different option FOR DISPUTE. THATS WHY I CLOSE MY BUSINESS WITH EBAY.

Date of experience: June 16, 2017