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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow dave l.
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I sold an BRAND NEW $400 item and plus paid the $30 something dollars shipping, turns out buyers can swap their old and used item and return it for full refund and they keep the BRAND NEW item while I get stuck with their old and used item plus lost over $430.00 dollars!

Date of experience: November 10, 2017
California
6 reviews
3 helpful votes
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Been using EBay for a long time now, good deals on many many things. Great for selling stuff you don't need anymore and it simply reaches the most people who want your stuff. I am not going to get rich from it, but my stuff is sold with out having a flea market in my yard.

Date of experience: November 9, 2017
California
1 review
2 helpful votes
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SCAM Capitol
November 7, 2017

If you want an online company that completely vulnerable then EBAY is the place! It is 2017 and they still don't know what security. They DONT care about their users. Its a online giant that's falling, just like Bestbuy.

Date of experience: November 7, 2017
Alabama
3 reviews
1 helpful vote
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Looking for a item
November 7, 2017

The first place I go to find what I need or want. Easy to use and for payment, they except PayPal which is the only company I use because they will try and help you with a trnaction.

Date of experience: November 6, 2017
Florida
8 reviews
1 helpful vote
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This is my 3rd month selling, so I'm still a newbie.

It's very user friendly and easy to set up and ship.

I've had 2 situations that eBay decided in my favor:

The buyer claimed they never received an item. EBay asked for my tracking number, which I provided, and within 2 days they decided in my favor. They do not allow the buyer to leave negative feedback in a situation like this.

I sold an item and wasn't paid by the buyer. I did attempt to correspond several times with no answer. Again, EBay doesn't allow them to leave negative feedback even if the seller decided to.

Date of experience: November 6, 2017
Texas
1 review
1 helpful vote
Follow Yosie R.
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From my experience, eBay has always been on the customer's side. Lately, though, I noticed these people would much rather take the dumb seller's side! Heed my warning when I say do not purchase from a useless imbecile of a seller named "TIPBEER"! I never received an item so I complained to both the seller and to customer service but they too did not help at all! I suggest you guys stick to purchasing items from U.S. sellers! These awful sellers from China are just careless, money hungry liars!

Date of experience: November 5, 2017
Brazil
1 review
2 helpful votes
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Just had my account suspended for offering to sell outside ebay, Because i put a facebook link at the end of a message to a buyer where he was requesting measurements. No offer to trade outside ebay was asked for or made... ebay rep acknowldged this, (the item is still for sale on my account)... but i am told "ebay policies are binding" and i have to be punished for breaching the rules. Customer Service Rep seemed to be on a power trip.

Date of experience: November 4, 2017
New York
3 reviews
2 helpful votes
Follow Tim P.
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I have use Ebay on and off for years, I am disappointed to say that Ebay has progressively gotten worse over time. Expect the worst when you buy on ebay.
I definitely recommend Mercari as an alternative. Mercari has better prices and a simpler, more refined experience.

Date of experience: November 3, 2017
New York
2 reviews
5 helpful votes
Follow Karen D.
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I have been a seller on ebay since 1998 because this type of buying was putting my small doll and teddy bear out of business. I have always hated this because the seller is absolutely abused by ebay fees and customer support incompetance.
First be aware that ebay charges the seller fees on shipping fees that are charged to the buyer for shipping products. Yes that is unbelievable with shipping fees being so high at this time to individual small business.
Second ebay allows buyers that do not pay to leave feedback for sellers but if sellers leave negative feedback for the buyer then the seller account is restricted.
Third ebay customer service is incompetant and they rarely have the answers without waiting on the line for great lengths of time to talk to a supervisor.
Fourth the fees are so excessive on ebay and they push you to sell cheaper and cheaper constantly so that at some point all you work for is to pay the fees and lose money all the time on products.
I still sell on ebay and really all i want to say is FU ebay I really do not give a crap anymore if i sell anything anymore I am 62 years old and have been abused by your system for so many years that all i hope and pray is that you fail and go bankrupt you an all your incompentant moronic employees. FU

Date of experience: November 1, 2017
California
1 review
4 helpful votes
Follow Cynthia f.
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They dont even deserve a 1 rating
I have a 18 year history( mostly selling but NO SNAGS)
I have my checking account and 2 credit cards linked to my account. I have never had a problem paying fees or purchases, yet they are holding my funds! Yes, they got their fees and are collecting interest on my money! So so so very rude!

Date of experience: October 31, 2017
Colorado
66 reviews
78 helpful votes
Follow Jamie M.
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EBay has a lot of scammers, so you have to be careful when ordering. ALWAYS check their reviews and ratings before ordering. Also make sure you order via PayPal and not bank card JUST in case---That way you can file a claim if you get scammed! But, I have ordered several times and Luckily have never been scammed.

Date of experience: October 30, 2017
Canada
1 review
3 helpful votes
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Did not give my refund
October 30, 2017

I ordered stuff with e-bay over 500.00 and paid by paypal and got wrong item,
I have put numerous resolution, nothing happend NO refund. Bad company
Lost over 500.

Date of experience: October 30, 2017
Indiana
1 review
0 helpful votes
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Cook2105 will take advantage of you. I sent a contract saying that if they had the "blue" sweater they advertised in a grey version that I would be happy to pay for it. The lighting in the picture is made to where you cannot tell the sweater was blue at all, but they will accept the "contract" anyway no matter what you say.

Date of experience: October 27, 2017
Massachusetts
2 reviews
8 helpful votes
Follow Joe F.
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Never try to sell anything on EBay!

Because of them, I've lost over $160 because of terrible policies, terrible customer service, and ridiculous fees. Have been a buyer for 10 years. I'm closing my account because of this.

Fun fact everyone, if you just SAY that a product is defective, the buyer cant decline it or do anything about it. Customer service will advise you incorrectly then their escalations team will tell you that because you're not a commercial seller, that you have no seller protection.

If you dont like your product, dont want it, or just because you feel like it, submit a refund request and say the item is defective. You'll rip off the seller and make out like a bandit. That's what happened to me. They're still charging me $18 dollars in fees too.

Date of experience: October 24, 2017
GB
5 reviews
5 helpful votes
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Its a ok site
October 23, 2017

Ebay used to be like going to a car boot/yard sale where the people selling were selling odd bits they do not need any more
But now there are shops advertising there good on ebay
Now this has happened its like going to a discount store

Date of experience: October 23, 2017
Italy
2 reviews
1 helpful vote
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BUONA
October 23, 2017

BUONA E VELOCE LA SPEDIZIONE, NON HO AVUTO FINO ADESSO IMPREVISTI, HO RICEVUTO GLI OGGETTI IN TEMPO E BEN CONFEZIONATI

Date of experience: October 23, 2017
GB
1 review
1 helpful vote
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The product was really bad quality not suitable for a baby the customer service was terrible was going to cost to much to return and it has to be unopened do not buy from this company first and last purchase from eBay

Date of experience: October 22, 2017
Nevada
2 reviews
0 helpful votes
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Ebay has grown old
October 23, 2017

Ebay is out of date and needs to refresh the business.
I am still able to get certain thing from there that is lower in price than amazon.

Date of experience: October 22, 2017
NL
1 review
1 helpful vote
Follow Sky L.
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Does not want to put any effort on helping you recover your old account, hackers can change your secret questions easily. Does not bother to help you in anyway and just bans you for life and tell their sellers to part ways with them. AMAZING

Date of experience: October 20, 2017
GB
1 review
1 helpful vote
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RUBBISH CUSTOMER SERVICE
October 19, 2017

I have been left out of pocket by Ebay. I sold items, paid for postage and packaging and ebay got there monthly fee from my account. Whereas I didnt get a single penny because I was a new seller and according to paypal my email was unconfirmed. I wated alot of time with both ebay and paypal to resolve my issue, but they sent me automatic email saying bull$#*! I alreafy have read on there websites (which were not helpful in my case). Ebay said they are helpless to do anything. I mean whose responsibilty is it to check and confirm an email address (which is perfectly function for all the other communications)?

Date of experience: October 19, 2017