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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Ohio
10 reviews
37 helpful votes
Follow Carla M.
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I love the variety of products available on eBay. I find myself on the site quiet often just looking at items. Comparing prices, reading item descriptions. I've found that if you check back often you may find some really great deals. You have the option to buy the items now or some you have the option to bid on. Which is one of my favorite features of this site. I won a pair of new plus size jeans for $5.89 plus $10.00 shipping & a new pair of black & white striped Old Navy flip flops for just $4.00 (shipping included). Since sellers are able to set their own prices, you will find some truly ridiculous prices throughout the site. Don't let that throw you, they are plenty of great deals & truly fair price listings there as well.

Date of experience: July 5, 2018
Texas
5 reviews
1 helpful vote
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Great site
July 4, 2018

I always check either ebay or Amazon for almost everything I buy including shoes, jewelry, meds, car parts, cars, clothing and if I cant find it I use gthe linking service.

Date of experience: July 4, 2018
Texas
1 review
5 helpful votes
Follow Omar P.
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I've been a Ebay user for years... Ever since they started charging 10% for every item you sold, I gave up on them. I'ts nearly impossible to profit anything with that 10% fee. Not to mention all the other fees that come with it (final shipping fee & Paypal fee). Ebay is a great place to Buy. But not to sale anymore. I'll only sale things i don't need anymore, kind of like a garage sale. But to start a business in buying and selling, I won't be using Ebay.

Date of experience: July 2, 2018
Canada
16 reviews
51 helpful votes
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It used to be great website 14 years ago. ( 1999 to 2004 that was the golden days) I really enjoyed it and we did good business that time. Now the fees are too high customer service have no ideas what they doing, eBay or PayPal will do nothing to take your money,,,,,,,,

Date of experience: July 2, 2018
Massachusetts
3 reviews
7 helpful votes
Follow David s.
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Buyer beware
July 3, 2018

Even domestic sellers are selling products they have no idea what they sell. Product knowlwdge is important. If its a car part and theyre listing for wrong year dont buy. And even domestic sellers sell chinese and imported junk. Ask the item number and where its made.

Date of experience: July 2, 2018
Kenya
1 review
4 helpful votes
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I got banned for no particular reason. A small misunderstanding (that was actually the buyer's fault) triggered an 'alarm', and instead of getting to the bottom of it to understand the issue, they simply banned me for life. Nkt :(

Date of experience: July 2, 2018
New Jersey
1 review
4 helpful votes
Follow Corrie A.
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Worse place to sell, it used to be great back in the early 2000s. Sellers have no rights for the fees we pay. My account is it restricted, with a perfect selling feedback since 1999. Why? My son with the same last name made an honest mistake and got banned for life. Now the reps tell me I have to be watched closest, sort of like a probation period, Also, buyers can lie about the item and say its damaged and you didnt put that in the description, and you have no chance to state your case... keep treating sellers like scum. There are many more sites available now, Etsy, Ruby Lane! Amazon, Poshmark etc... you dont need this greedy company to sell.

Date of experience: June 30, 2018
Texas
3 reviews
15 helpful votes
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"Gone Down Hill"
June 30, 2018

It was good 15 years ago. I really enjoyed it. Today, the fees are too high and it seems like I was spending a lot of time opening disputes for non-paying buyers and defective merchandise. People will ask $29.95 for a piece of junk that probably couldn't sell for 99 cents. Then there are the behind the scenes infractions like shell bidding and scams. EBay does offer buyers the opportunity to buy vintage items but beware of the price you will pay! In my opinion, eBay is still the biggest and offers the most stuff, but high fees and frequent scams have kept me away. Sometimes, an open dispute(s) can last for several weeks. To me, eBay's open dispute process is a bit useless especially if there is more than one at a time.

Date of experience: June 30, 2018
Texas
1 review
6 helpful votes
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NEGATIVE ZERO
June 28, 2018

I have almost 900 100% positive reviews as both a seller and buyer which is why I am appalled that Ebay closed my store down. In March I started a home addition and so a lot of my Ebay items were boxed up, but because EBay still takes your fee even if you have your store on vacation mode, I decided to keep it open. In total, from March, I had 4 items that I could not locate because of this and so I had to end the transaction, but all the while maintaining my 100% customer review. At the same time, I was able to sell items successfully although the past few months business has been slow. In the meantime, Ebay has no problem taking my money while I shop frequently. Go figure. I have called EBay twice and one rep said to try back in a couple of years while the second rep said indefinitely. I cannot believe the coldness in which this is being done as I have hundreds of listings, spent countless hours taking photos, researching and writing descriptions for each item, ALL FOR NOTHING. Ironically, I am about to unpack all of my EBay items that were active listings and now I am not allowed to sell them. I will NEVER purchase from Ebay again, They will not get one cent from me.

Date of experience: June 28, 2018
Israel
1 review
0 helpful votes
Follow feruz m.
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Ebay offers amazing customer service and fast delivery on all purchases. I will definitely be doing business with them again

Date of experience: June 27, 2018
Maine
1 review
2 helpful votes
Follow A E.
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I purchased outright a wallet from Central_Housemarket (seller). Within 24 hrs I had an amail stating the item has damage and they cant sell it. Meanwhile, he offered 2 other options for a replacement. Bth those oprions can be bought anywhere else online for about half the price, I paid.
I really feel he is flim-flaming the public with this fraudulent activity.

I said No and requested the refund. It has been 2 weeks and many excuses later - no action.

This seller is obviously not an honest one. But even filing a complaint with EBAY brought me no results. I protested the charge.

Will not deal ever again with EBAY, have to say.
O and the item is (once again) being advertised for sale:

Buxton Womens Leather 3 In 1 Thin Credit Card Case Wallet Change Purse Id #*******683

Date of experience: June 26, 2018
Washington
2 reviews
2 helpful votes
Follow Fern G.
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Great for shopping
June 26, 2018

EBay customer service is always helpful in solving issues. I have made plenty of purchases from very professional sellers that have been willing to resolve any misunderstanding.

Date of experience: June 25, 2018
Florida
2 reviews
1 helpful vote
Follow Tina S.
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... and sometimes the only place you will find just what you need/want. By far, my number one go to place to shop for a deal and unique products!

Date of experience: June 24, 2018
Virginia
2 reviews
5 helpful votes
Follow Ilene T.
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My site won't update the items I have listed. EBay claims that there is a "glitch" with the platform on their side, so my claim is not valid. I have reported this multiple times and they won't address it and the representative I spoke with was really not interested and told me that I have no recourse as it's over 90 days old. There solution was to downgrade my seller rating on the basis of metrics that don't address the issue. Bad customer service for the seller.

Date of experience: June 23, 2018
Mexico
2 reviews
2 helpful votes
Follow Nicholas Y.
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I have been on ebay for many years and have not had any problems worth mentioning. For the time being, it is a good site for buying and selling. But as good as their site is, I think it could it could be much better. They just need to stop trying to be like Amazon. If I wanted to buy and sell on Amazon, I would be using Amazon. Ebay has been taken over. They are catering to the big corporations and drop shippers, each of whom sells tens of thousands of items, if not hundreds of thousands. These businesses are ruining ebay because they flood the search pages with thousands of identical duplicate listings that may vary in price by a few pennies, or just a letter or two in the title. It is near impossible to compete as a seller in a market that is saturated with cheaper quality items that always seem to be at the top of the search results, but in a way, that competition makes it a good site to buy on. But check Amazon before buying on ebay, because many of the big sellers and drop shippers are using ebay to list their items and then have them shipped through their Amazon Prime accounts. Of course, in cases like that, the ebay prices will be a few dollars more than Amazon. Maybe they will merge someday. Another thing I feel happening on ebay is that the seller is gradually losing control over how they run their business on ebay. Rules and regulations, and even more rules and regulations. And the fees! If they raise them again anytime soon, I think that the smaller sellers will begin to leave in waves and then ebay would become something like an online Walmart, a truly irrelevant online marketplace. They need to remember where they came from. They need to remember their roots before they are cut down.

Date of experience: June 23, 2018
California
2 reviews
6 helpful votes
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Sucks...
June 23, 2018

Ebay used to be great, now "Fee-bay" is a great place to be a buyer, and a terrible place to be a seller- the seller protection is almost nill...

Date of experience: June 22, 2018
Missouri
1 review
2 helpful votes
Follow john s.
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Ebay is intolerant and discriminatory toward it's sellers based upon the type of merchandise that they are selling. If you are in the firearms industry, selling accessories for example you are bullied by ebay with periods of suspensions which affect your business. Ebay claims that they are doing this to protect the community, but if fact has no concern for the community by allowing other vendors to sell porn to anyone including a child that happens to have a cell phone and an ebay account. Now, how is selling explicit porn to our children good for the community? Ebay is just another one of those anti American establishments that do not support the constitution and has no regards for the civil rights of those who chose to exercise their constitutional rights. Ebay needs to be exposed for what they really are, intolerant to the right but embracing stupidity and ignorance to the left.

Date of experience: June 21, 2018
North Carolina
5 reviews
17 helpful votes
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Ebay
June 19, 2018

I love to shop. I use to waste gas going from store to store and half of time wasn't finding what I be looking for. So I start shopping at eBay. EBay is a great place to shop for all your needs. EBay be sure that sellers stands by what they sell, and if you don't like what you get eBay be sure you get a refund. I never had any problems with eBay and the products or items I have order from them. I have been very please with everything so far I have order off of eBay.

Date of experience: June 18, 2018
Illinois
5 reviews
23 helpful votes
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Sick and tired
June 14, 2018

I'm trying to downsize my house so have been selling items on ebay for the past few months. It has been ok until I decided to sell anything electronic. 1 out of 5 items has a complaint that it doesn't work or gets damaged in shipping. I send most of my stuff in cardboard boxes and use more bubble wrap than some stuff is worth. I test everything (taking pictures and video just in case) and know my stuff works. What I get back is broken junk that wasn't mine to begin with or buyers having a huge fit that I need to send them a replacement or all of their money back WITHOUT them needing to send the item back. All ebay says is "oh well you can block them". It makes me want to cry. I can't believe that ebay allows this. Sellers get really screwed. Then there are the lots I post that get changed to free shipping without my consent. I lost so much time, energy, and money. I've since pulled everything off and am just going to have a yard sale.

Anything I've bought from ebay has been drop shipped from amazon.com or China. What's the point?

Date of experience: June 14, 2018
New Jersey
2 reviews
6 helpful votes
Follow Gary l.
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Ebay is in league with the devil. It wins big in scams of would be consumers via default. It works by scammers using ebaymotor logos off the internet to get people to buy things using ebay cards for products that don't exist. Ebay does nothing to take down the phoney sites. Ebay won't even buy back the left over gift cards. I lost thousands.

Date of experience: June 13, 2018