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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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I love the variety of products available on eBay. I find myself on the site quiet often just looking at items. Comparing prices, reading item descriptions. I've found that if you check back often you may find some really great deals. You have the option to buy the items now or some you have the option to bid on. Which is one of my favorite features of this site. I won a pair of new plus size jeans for $5.89 plus $10.00 shipping & a new pair of black & white striped Old Navy flip flops for just $4.00 (shipping included). Since sellers are able to set their own prices, you will find some truly ridiculous prices throughout the site. Don't let that throw you, they are plenty of great deals & truly fair price listings there as well.
I always check either ebay or Amazon for almost everything I buy including shoes, jewelry, meds, car parts, cars, clothing and if I cant find it I use gthe linking service.
I've been a Ebay user for years... Ever since they started charging 10% for every item you sold, I gave up on them. I'ts nearly impossible to profit anything with that 10% fee. Not to mention all the other fees that come with it (final shipping fee & Paypal fee). Ebay is a great place to Buy. But not to sale anymore. I'll only sale things i don't need anymore, kind of like a garage sale. But to start a business in buying and selling, I won't be using Ebay.
It used to be great website 14 years ago. ( 1999 to 2004 that was the golden days) I really enjoyed it and we did good business that time. Now the fees are too high customer service have no ideas what they doing, eBay or PayPal will do nothing to take your money,,,,,,,,
Even domestic sellers are selling products they have no idea what they sell. Product knowlwdge is important. If its a car part and theyre listing for wrong year dont buy. And even domestic sellers sell chinese and imported junk. Ask the item number and where its made.
I got banned for no particular reason. A small misunderstanding (that was actually the buyer's fault) triggered an 'alarm', and instead of getting to the bottom of it to understand the issue, they simply banned me for life. Nkt :(
Worse place to sell, it used to be great back in the early 2000s. Sellers have no rights for the fees we pay. My account is it restricted, with a perfect selling feedback since 1999. Why? My son with the same last name made an honest mistake and got banned for life. Now the reps tell me I have to be watched closest, sort of like a probation period, Also, buyers can lie about the item and say its damaged and you didnt put that in the description, and you have no chance to state your case... keep treating sellers like scum. There are many more sites available now, Etsy, Ruby Lane! Amazon, Poshmark etc... you dont need this greedy company to sell.
It was good 15 years ago. I really enjoyed it. Today, the fees are too high and it seems like I was spending a lot of time opening disputes for non-paying buyers and defective merchandise. People will ask $29.95 for a piece of junk that probably couldn't sell for 99 cents. Then there are the behind the scenes infractions like shell bidding and scams. EBay does offer buyers the opportunity to buy vintage items but beware of the price you will pay! In my opinion, eBay is still the biggest and offers the most stuff, but high fees and frequent scams have kept me away. Sometimes, an open dispute(s) can last for several weeks. To me, eBay's open dispute process is a bit useless especially if there is more than one at a time.
I have almost 900 100% positive reviews as both a seller and buyer which is why I am appalled that Ebay closed my store down. In March I started a home addition and so a lot of my Ebay items were boxed up, but because EBay still takes your fee even if you have your store on vacation mode, I decided to keep it open. In total, from March, I had 4 items that I could not locate because of this and so I had to end the transaction, but all the while maintaining my 100% customer review. At the same time, I was able to sell items successfully although the past few months business has been slow. In the meantime, Ebay has no problem taking my money while I shop frequently. Go figure. I have called EBay twice and one rep said to try back in a couple of years while the second rep said indefinitely. I cannot believe the coldness in which this is being done as I have hundreds of listings, spent countless hours taking photos, researching and writing descriptions for each item, ALL FOR NOTHING. Ironically, I am about to unpack all of my EBay items that were active listings and now I am not allowed to sell them. I will NEVER purchase from Ebay again, They will not get one cent from me.
Ebay offers amazing customer service and fast delivery on all purchases. I will definitely be doing business with them again
I purchased outright a wallet from Central_Housemarket (seller). Within 24 hrs I had an amail stating the item has damage and they cant sell it. Meanwhile, he offered 2 other options for a replacement. Bth those oprions can be bought anywhere else online for about half the price, I paid.
I really feel he is flim-flaming the public with this fraudulent activity.
I said No and requested the refund. It has been 2 weeks and many excuses later - no action.
This seller is obviously not an honest one. But even filing a complaint with EBAY brought me no results. I protested the charge.
Will not deal ever again with EBAY, have to say.
O and the item is (once again) being advertised for sale:
Buxton Womens Leather 3 In 1 Thin Credit Card Case Wallet Change Purse Id #*******683
EBay customer service is always helpful in solving issues. I have made plenty of purchases from very professional sellers that have been willing to resolve any misunderstanding.
... and sometimes the only place you will find just what you need/want. By far, my number one go to place to shop for a deal and unique products!
My site won't update the items I have listed. EBay claims that there is a "glitch" with the platform on their side, so my claim is not valid. I have reported this multiple times and they won't address it and the representative I spoke with was really not interested and told me that I have no recourse as it's over 90 days old. There solution was to downgrade my seller rating on the basis of metrics that don't address the issue. Bad customer service for the seller.
I have been on ebay for many years and have not had any problems worth mentioning. For the time being, it is a good site for buying and selling. But as good as their site is, I think it could it could be much better. They just need to stop trying to be like Amazon. If I wanted to buy and sell on Amazon, I would be using Amazon. Ebay has been taken over. They are catering to the big corporations and drop shippers, each of whom sells tens of thousands of items, if not hundreds of thousands. These businesses are ruining ebay because they flood the search pages with thousands of identical duplicate listings that may vary in price by a few pennies, or just a letter or two in the title. It is near impossible to compete as a seller in a market that is saturated with cheaper quality items that always seem to be at the top of the search results, but in a way, that competition makes it a good site to buy on. But check Amazon before buying on ebay, because many of the big sellers and drop shippers are using ebay to list their items and then have them shipped through their Amazon Prime accounts. Of course, in cases like that, the ebay prices will be a few dollars more than Amazon. Maybe they will merge someday. Another thing I feel happening on ebay is that the seller is gradually losing control over how they run their business on ebay. Rules and regulations, and even more rules and regulations. And the fees! If they raise them again anytime soon, I think that the smaller sellers will begin to leave in waves and then ebay would become something like an online Walmart, a truly irrelevant online marketplace. They need to remember where they came from. They need to remember their roots before they are cut down.
Ebay is intolerant and discriminatory toward it's sellers based upon the type of merchandise that they are selling. If you are in the firearms industry, selling accessories for example you are bullied by ebay with periods of suspensions which affect your business. Ebay claims that they are doing this to protect the community, but if fact has no concern for the community by allowing other vendors to sell porn to anyone including a child that happens to have a cell phone and an ebay account. Now, how is selling explicit porn to our children good for the community? Ebay is just another one of those anti American establishments that do not support the constitution and has no regards for the civil rights of those who chose to exercise their constitutional rights. Ebay needs to be exposed for what they really are, intolerant to the right but embracing stupidity and ignorance to the left.
I love to shop. I use to waste gas going from store to store and half of time wasn't finding what I be looking for. So I start shopping at eBay. EBay is a great place to shop for all your needs. EBay be sure that sellers stands by what they sell, and if you don't like what you get eBay be sure you get a refund. I never had any problems with eBay and the products or items I have order from them. I have been very please with everything so far I have order off of eBay.
I'm trying to downsize my house so have been selling items on ebay for the past few months. It has been ok until I decided to sell anything electronic. 1 out of 5 items has a complaint that it doesn't work or gets damaged in shipping. I send most of my stuff in cardboard boxes and use more bubble wrap than some stuff is worth. I test everything (taking pictures and video just in case) and know my stuff works. What I get back is broken junk that wasn't mine to begin with or buyers having a huge fit that I need to send them a replacement or all of their money back WITHOUT them needing to send the item back. All ebay says is "oh well you can block them". It makes me want to cry. I can't believe that ebay allows this. Sellers get really screwed. Then there are the lots I post that get changed to free shipping without my consent. I lost so much time, energy, and money. I've since pulled everything off and am just going to have a yard sale.
Anything I've bought from ebay has been drop shipped from amazon.com or China. What's the point?
Ebay is in league with the devil. It wins big in scams of would be consumers via default. It works by scammers using ebaymotor logos off the internet to get people to buy things using ebay cards for products that don't exist. Ebay does nothing to take down the phoney sites. Ebay won't even buy back the left over gift cards. I lost thousands.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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