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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Jamaica
4 reviews
16 helpful votes
Follow Deb M.
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This site has almost everything on there for great bargain prices. You can even sell nostalgic items that may cost a pretty penny if they are still in like new condition. Visit the site and play around the feautes to get a better understanding of how things work. Shipping can be expensive though, especially when an item cost $4.99 you will have to pay $25 for shipping. Shop wisely. Buy items that are worth the shipping cost.

Date of experience: October 29, 2020
Australia
1 review
0 helpful votes
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I have bough jacket from private seller size SMALL REGULAR, but I been send Asian size small, the jacket arrive 2 weeks late, dirty, cover in hair, 2button missing, torne in the linning. I ask for my money back, the seller and ebay claim I have misunderstood the listing, so I end up with jacket that should belong in gabage bin. So what I have learn from this is that I will never again buy ebay. I have start buy things from ALI EXPRESS and I find that I can communicate with seller from day one, and cheaper. HAPPY SHOPPING

Date of experience: October 19, 2020
Virginia
6 reviews
5 helpful votes
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Love to shop on ebay
October 19, 2020

I have bought from ebay for 10 years and have had very little problems as a buyer. That being said i rarely purchase name brand or jewelry as there are so many fakes out there. Reviews can be really helpful and i always check a sellers review before purchase. I love ebay because you can find just about anything from the past. Toys you remember having as a kid you can almost bet to find someone selling it on ebay. The antique category is really fun also. I sell sometimes on ebay and i do not like how they almost force you to sell with the best offer choice. I will click to remove the option but ebay will change it back if my item is relisted and then buyers send me offers! Very annoying. Also had problems with buyers bidding and not paying, you cannot leave them negative feedback and ebay does not penalize them. It takes days to relist your item as you have to go through the proper channels and its a waste of time for the seller. I no longer have my items up for bid. So i enjoy shopping there much more

Date of experience: October 18, 2020
France
1 review
0 helpful votes
Follow Jean-Paul F.
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A scandalous experience with Ebay US, I opened a dispute for a vinyl record received scratched & paid with Paypal. Ebay Us asked me to return this disc, once the disc was received by the seller ebay Us refused my refund request on the grounds that the purchase was not covered by buying protection on ebay: so why ebay ask me ask me to return it? And what about the Paypal purchase protection? In addition I would have kept the Lp if I had known and avoided paying return costs of 30 euros! It is a scandal. I appealed to customer service, I got the same answer without any explanation on my remarks above, it's bad and dishonest! It's a scam! Beware.

Date of experience: October 15, 2020
India
8 reviews
1 helpful vote
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Best Service
October 13, 2020

Ebay is best for shopping. Once ordered the delivery is fast and service is kind and helpful. The quality of products is excellent and worth the money. Received the product as shown. Thank you for the service. Happy Customer.

Date of experience: October 12, 2020
Pennsylvania
1 review
0 helpful votes
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Warning
October 11, 2020

Warning
Do not buy nothing over a $100
Or don't buy anything
If you are eager to buy
If you are looking to buy expensive items you are likely to loose your money there are so many scammers listining expensive item on ebay just to get your money and nether seller, or eBay or paypal are willing to get your money back you won't be able to contact them neither it is possible that ebay and PayPal employees are the same schemmers
Probably they are heading to bankruptcy for what I can tell and are ripping off people.
I lost a lot of money.
And this is the reason why I, posting and warning people.
Please don't fall as the next victim

Date of experience: October 10, 2020
Poland
1 review
26 helpful votes
Follow Gabriela R.
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I registered on ebay, added PayPal, made a purchase. After an hour my account is blocked. Reason? They can't name any. They claim to care about safety. I lost $400 and a lot of time. I didn't get the money back. Under the product, it says that buyer protection is enabled. It says on PayPal that there is buyer protection in the transaction. It says on Ebay that this product has no buyer protection and it is not possible to cancel the order. Common scammers. Someone should lock them up.

Date of experience: October 10, 2020
Minnesota
2 reviews
0 helpful votes
Follow Chris B.
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Don't trust Ebay you may never get your refund. And now you can't even connect to a live person anymore. Shop Newegg.com. Much better and similar to Ebay.

Date of experience: October 6, 2020
New York
1 review
0 helpful votes
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Scammers online
October 4, 2020

Ebay allowed stolen scammed gift cards to be used even after notifying them they were scammed! No protection!

Date of experience: October 4, 2020
North Carolina
2 reviews
2 helpful votes
Follow Miranda M.
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I bought 40 razor blades. Seller only shipped 30. I disputed through eBay, but eBay sided with Seller. Seller was not required to send with tracking or signature delivery. Seller did give great lip service about shipping the balance of the razor blades, but that is all it was. Strongly disappointed. EBay is dead to me after this transaction. I used a debit card to make the purchase so the Seller got their money even after a dispute at that level too! I feel I have been taken advantage of. This business model is doomed.

Date of experience: October 1, 2020
Maryland
1 review
2 helpful votes
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Ebay loves scalpers
September 21, 2020

Ebay doesn't care about their customers as long as they make money. They could easily put a stop to it but they choose not to do so.

Date of experience: September 21, 2020
Canada
1 review
0 helpful votes
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Seller bigvip8018 from Ebay
September 20, 2020

Broken product received, seller promised replacement then a refund with same responses which went beyond 180 days. EBay did not want to intervene & I am left with no product. This is a loophole for sellers who can delay replacing or refunding with no EBay help! Disappointed & won't order from above again.

Date of experience: September 19, 2020
India
12 reviews
10 helpful votes
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"Got Genuine Product"
September 17, 2020

I've seen a lot of bad reviews on eBay, but with my personal experience, I think eBay is a good place with great offers on any product. I recently bought an iPhone Se Refurbished and it was the best quality phone I got with a secure package. Delivery was a little late, but it was worth waiting for such a genuine product.

Date of experience: September 17, 2020
Oklahoma
1 review
0 helpful votes
Follow Tim S.
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I think I have been with EBAY for a little less than 20 years but tonight have decided with the actions to close my account permanently with them. Basically over principle and the constitution. Ebay does not respect the constitution of the USA and the rights of individuals and have tailored their actions based around feeling and not business anymore. If it does not align with their liberal beliefs and structures than they make the decision to rule on a case based on your liberal stance and not based off of facts of the case. Because of that fundamental principle, I can no longer do business in a environment controlled and managed my a millennium minded idiots.

Date of experience: September 12, 2020
India
11 reviews
4 helpful votes
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"Worst Platform"
September 1, 2020

I assume this is one of the worst platforms I've ever seen in my whole life. Recently I ordered a bagpack and I really want to tell you that the product shown on their website was different from what they sent me. Also, customer service is very bad they're never helping with your issuance, they say they're connecting later.

Date of experience: September 1, 2020
Arizona
1 review
2 helpful votes
Follow James H.
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Starting out it takes at least two weeks to get paid but you have to pay for shipping immediately. You're out that money immediately and have to go thru PayPal to get paid. That option takes 1-3 business days or is immediate if you pay an additional 1% for instant transfer. The customer service is so so. All in all it's a lot of hassle for the money. Also if you want to close your account you have to wait between 30 and 60 days depending on the situation so you don't really have any control of an account that you own. Stay away

Date of experience: August 29, 2020
Washington
2 reviews
6 helpful votes
Follow Andrew H.
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EBay SUCKS! These imbeciles make it next to impossible to get issues resolved since they are too dam cheap to hire real people TO ANSWER CALLS!

Purchased a $1,700+ product on eBay and the item arrived damaged. Seller agreed to accept the return (provided photos of the damage, which really was the seller's fault for horrible packaging). EBay says I should receive the return shipping label by today (8/28/2020) and I have not heard back from the seller (his response when accepting the return was he was going to contact FedEx to file a damage claim, and would presumably then provide me with a return shipping label, which is unacceptable. I have a $1,700.00+ charge to my account and a destroyed cooktop I have no use for and eBay does everything they can to discourage the buyer from getting the issue resolved.

Date of experience: August 28, 2020
California
4 reviews
17 helpful votes
Follow J H.
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I've been an eBay member in good standing since 1999, but no more. I only buy or sell occasionally, not regularly. A credit card fraud scammer bought an iPhone I was selling, opened their ebay account the same day, made immediate payment and asked to ship to an alternate address. I said absolutely not, that's fraud. Buyer opened a "no ship" claim against me immediately. Instead of addressing the fraud, eBay sided with the buyer. I never received payment, it was locked in Paypal, and I could not issue refund because of the lock. I will not assist in fraud and eBay doesn't care as long as they get their fees. I'm closing my account.

Date of experience: August 27, 2020
California
1 review
0 helpful votes
Follow Kim H.
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There nothing 4Price Advertised Cant contact seller/ebay, NOT good way 2run a business. Make Changes!

Date of experience: August 25, 2020
South Carolina
5 reviews
17 helpful votes
Follow Ryan H.
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I have made roughly 300 sales on Ebay and I have a perfect 100 seller rating. Recently, I've had my first issue with a scam buyer who claimed a used, but near-mint, puzzle was damaged even though it was shipped in secure packaging. The listing also showed the completed puzzle with zero defects. The type of damage the buyer is claiming is unheard of during shipping. The buyer claims that the upper layer containing the picture has naturally peeled apart from the cardboard layer underneath, but has done so in a manner where it's a perfectly clean cut with no other signs of distress. Puzzle pieces can certainly become frayed, bent, dented, chipped, and torn apart, but certainly not cleaved in half into separate clean cut layers the way the buyer is claiming. Even the puzzle company's customer service said this does not naturally happen. It's a flat out obvious lie from the buyer. What's worse is Ebay spent literally only 5 minutes reviewing the case before deciding in the buyers favor. I received two emails only 5 minutes apart about the dispute being up for review and then the decision. Mind you, I have a 100% seller rating and this is how Ebay has done me and now there is zero customer support to assist in appealing any decisions. IT'S TIME TO START SELLING (AND BUYING) ON OTHER WEBSITES LIKE BONANZA, eBID, eCRATER, AND AMAZON MARKET PLACE.

Date of experience: August 21, 2020