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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Canada
7 reviews
93 helpful votes
Follow Jade S.
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**PLEASE READ**
July 16, 2014

**PLEASE READ**
If you are a buyer, eBay.com is a wonderful, cheap site to do your shopping and is very reliable. It is filled with many distributors that sell their products much cheaper than what you would pay in a store. At least, depending who you're buying from. It's one of the few sites I'll purchase from online. And here's why:
I've purchased from eBay for years and all from different people and every time has been successful. The key to having a successful purchase is to read the ratings people have given the seller. This is shown beside the item's picture under the seller's name. If the seller is rated above 90% by many people (not just 1 or 2), you can assume it's safe to order from them.
I suggest you scroll down where there's a page full of detailed information about the product (usually in bold, colourful font). There you will see information regarding the size of the item, the materials it's made of, the average time it takes for the product to arrive in different countries, and how to contact them if there's an issue. A good seller will always encourage you to contact them if there's a problem and they will gladly fix it for you. But, you'll probably never need to contact them.
The item usually ships between 1-2 days business days after you pay for it. The seller will specify. It will take longer if you order an item that needs to be specially made. It took a little over a week for the seller to ship a costume she had designed for me. That's understandable. The item will usually arrive between the time frame the seller says. Note the "usually". It may take a few days more or a few days less. It is just an estimate. But it's usually pretty accurate. It has been for me anyways.
I hope this has been helpful for you. You can trust eBay if you buy from them.

Date of experience: July 15, 2014
Texas
1 review
1 helpful vote
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I have been unble to reach anyone to help me resolve my account that I am unable to get into. You can't talk to anyone there for I am unable to buy anything and I have a perfect purchase record, so I am very very unhappy at this time!

Date of experience: July 6, 2014
Virginia
6 reviews
12 helpful votes
Follow James S.
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I joined EBay to sell an extra iPad I had. I listed my item and went to bed. I woke up to find out that my item had been removed and my account was permanently closed for apparent "suspicious behavior". I listed my item on amazon and sold it within a week. Thanks for nothing ebay.

Date of experience: July 1, 2014
Louisiana
1 review
3 helpful votes
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I was pleased with my first order--shipped fast, packaging was minimal, items were clean and as described on site. Ordered a 2nd time, and had an edit to my order after I placed it and tried to contact someone. Called 5+ times and couldn't reach anyone, emailed 3+ times and never got a response.
Displeased with customer service. My order has now shipped and I was never able to reach anyone.

Date of experience: June 27, 2014
Texas
1 review
3 helpful votes
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Purchased an 4S i-phone from them on EBAY and paid top dollar. The item was described as a 9/10 and in mint condition. The phone looked nice, however the microphone at the charging port was bad. I had this repaired on my dime. I contacted seller to ask for my $54.11 in repairs to be refunded. Nothing to date and I really don't expect they ever will refund this. As for EBAY, can't leave negative feedback for a power seller for 7 days. This is slanted toward the seller. A bad deal is bad deal no matter where it was purchased.

Date of experience: June 23, 2014
Virginia
1 review
1 helpful vote
Follow Randy N.
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Beware of the "item is not as described" scam as a seller. Just stay away, trust me. EBay and PayPal will favor the buyer, even if it's a scam.

Date of experience: June 22, 2014
Virginia
3 reviews
5 helpful votes
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Member since 1997
June 21, 2014

Member since 1997. I was a buyer but needing money, I became a seller. So far so good but the fees are killing me! I've always had 100% feedback. I just got a handbag I wanted to replace my worn out one. It was a rare discontinued bag but I was patient & instead of paying $239, I got it for $60, used twice & I believe it because it looks brand new! So far no probs. Selling!
I've had to call eBay for advice over the years & they're always friendly & helpful, of course I treat them with respect! Same thing with paypal!

Date of experience: June 21, 2014
California
1 review
1 helpful vote
Follow Lesley E.
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This is a complaint regarding buyer #MOTOHK*******.

I sold a Toyo Field camera on June 12,2013 to the above mentioned buyer. He has had the camera in his possession for an entire year. Now he wants his money back. This complaint is not against ebay, it is against the buyer.

Date of experience: June 20, 2014
RU
3 reviews
1 helpful vote
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Everytime I have posted an item for sale, I am usually contacted within hours It is a great way to get in contact with people who you can buy/sell

Date of experience: June 18, 2014
GB
2 reviews
5 helpful votes
Follow James M.
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Not only are their products bad quailty and unprofessional, their seller is EXTREMELY rude to paying customers! I was told that I am 'small minded' and 'needed to get a life', this seller's products are meant to be helping people how have mental issues, so if this is how they deal with a complaint, it shows that they don't care about their paying customers or understand what they are selling.

I think Ebay itself lets people get away with too much!

Date of experience: June 13, 2014
Minnesota
5 reviews
4 helpful votes
Follow Ales H.
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Im and Ebay seller
June 13, 2014

Im and Ebay seller. And I absolutely love this site. Only thing I dont like about it is some sellers can be dishonest about a product there selling like fake phones trying to pass it off as a real one. Be careful when purchasing high priced items! And buyers can be just as bad... ebay is more on buyer side then seller side... a buyer can be greedy and want a refund for a merch they purchased which is in perfect condition and whats described and ruin a sellers rep at a drop of a hat. And ebay gives no f@#ks. I only sale new items and i check them before i ship out just to be sure... I re-frame from selling used items and auction i tend to stay away from also. Beeee careful when selling also.

Date of experience: June 13, 2014
Mexico
2 reviews
5 helpful votes
Follow Heidi M.
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I recently tried out AliExpress.com This site made me realize how great Ebay is. They protect the buyer and seller. Paypal is safe means of purchasing. Go here never try Ali

Date of experience: June 9, 2014
California
4 reviews
15 helpful votes
Follow Randy B.
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The problem with ebay is the 10% fee. Outside of that, it's a great platform. There is a reason they have been in business for 17 years.

Date of experience: June 4, 2014
India
2 reviews
1 helpful vote
Follow SRIRAM T.
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Ebay is good site for buyers, but very bad for the SELLERS. Too many formalities and lots of unwanted restrictions. Charges on the seller is VERY, VERY HIGH. I just migrated to Amazon.com. They look more transparent and reasonable. They give much freedom to the seller and also have very good reputation than ebay. Ebay looks as if it got sold out to paypal. Both of them handle things and make a lot of money. PURELY BUSENESS, JUST LIKE A BUTCHER SHOP. NO MORAL VALUES. They restrict the seller, by giving "SELLING LIMITS/ PER MONTH". They ask sellers to call them and BEG them for INCREASING THE SELLING LIMITS. They think that they are next to the Great president "Barack Obama", hence they treat the sellers low. How ever amazon has on great drawback. It will not give an opportunity to display photos of the actual products, to attract the buyers. This restriction on amazon sucks the buyers. IF AMAZON ACCEPTS THE PUBLISHING OF PHOTOS ON THEIR WEB SIT, E-BAY WILL BE NO WHERE ON THE GLOBE.

Date of experience: May 31, 2014
Ohio
4 reviews
9 helpful votes
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I was a big fan of Ebay but they were hacked this week! So, I had to go and change all of my passwords. I am going to start using Amazon to buy my items until I know that the site is more secure.

Date of experience: May 22, 2014
Missouri
1 review
1 helpful vote
Follow brittney y.
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They treat the sellers HORRIBLE and also I bought a necklace from them and the seller told me the it should be there within 3 weeks. So I waited and then I message him and they said it should be on its way please wait another week. So after that week past I opened up a case and Ebay said there is nothing you can do because You reached you time of limitations for them to refund you. But I never got my Necklace! My money was stolen and they don't care. I am very upset and angry.

Date of experience: May 21, 2014
Hawaii
3 reviews
3 helpful votes
Follow artzi s.
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We all know ebay owns paypal, selling things on ebay now is just not worth it, 1st off all the fees are to much, 2nd if you sell anything and buyer states wrong item than you you lose the money ebay does not look in to cases its all automated,
Paypal hold on to ur cash, Do not hold your breath when trying to contact them & when you do its the having a conversation with a gold fish

Date of experience: May 19, 2014
Louisiana
1 review
5 helpful votes
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I have sold clothing to this website in the past and received a fair offer. This time, after I shipped my items, I was notified by twice that the bag was damaged in transit, but not to worry, if they determined that the damage occurred due to the shipping issue, they would still compensate me. A few days later, I received my offer. Most of my items were rejected for holes/stains/snags. The items did not have holes/stains/snags when shipped, so it seems likely to me that the damage occurred when the bag ripped (i've seen what damaged letters look like when they get to my house through the USPS). When I contacted Twice, the customer rep assured me that she would look into it. She noted that usually the damage from USPS shipping was a dark oily stain. I explained to her via email that my items weren't damaged when shipped, and that I felt the holes/snags/stains occurred when the bag ripped during the shipping process. That seems logical, correct?

Twice completely stopped responding... did not respond to e-mails or phone calls. I think they are waiting for the offer to expire.

Date of experience: May 14, 2014
Michigan
2 reviews
4 helpful votes
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I love ebay
May 13, 2014

I love ebay. They are really good. I'm a member of ebay since November 2013. I buy a lot there, and every purchase is just how they describe, the shipping cost is very reasonable, but any way be carefull with bad sellers, some of them charge to much, the good thing is that you can find another seller with the same item, but with better price. Don't be afraid, try it. Good luck bidding!

Date of experience: May 12, 2014
Brazil
5 reviews
2 helpful votes
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Great number of products and good contact with the sellers.

Date of experience: May 4, 2014