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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New Jersey
11 reviews
27 helpful votes
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I love this site for slightly used designer clothing! Some items even still have store tags on them! Shipping is free with any $49 purchase or you pay a flat rate of $4.99 per order. Can't beat the very low prices of the beautiful quality clothing on this site! Items range from about $10 and up! They also buy your used clothing! They will send you a postage paid bag to ship your items. Then they'll contact you to let you know how much they'll pay you! You can get paid by check or through PayPal or in store credit... whatever you want. I've purchased many items and LOVED them all! Great customer service also!

Date of experience: April 29, 2014
France
3 reviews
211 helpful votes
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Ebay is great, you can find anything really and it is way cheaper than in shops

Date of experience: April 21, 2014
Tennessee
3 reviews
4 helpful votes
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I have well over 500 purchases on ebay and have sold 2 items. I have only had one or two purchases that weren't completely satisfactory - better odds than I get at the grocery store. I have purchased quite a few items from Hong Kong and China and have yet to be disappointed with those purchases - as long as I'm not in a hurry. They are a good bargain store most of the time. You have to know your prices and comparison shop.

Date of experience: April 20, 2014
Colorado
5 reviews
26 helpful votes
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I have been receiving occasional invites to the fairly new Coach online store located inside the Ebay web site. You do have to have an invite to get on the website, which I can't figure out. But when I have shopped on there, I have gotten really good deals on all kinds of Coach purses, cosmetic bags, wallets, key rings, lanyards, etc. etc. And they are the real deal. Most of their bags, even when heavily discounted, run about $90 and up, unless you get a swingpack purse (little tiny purse). I have purchased probably 10 handbags on there, both for myself and gifts, and only had to return two, as one was too big and one was too small. No problem with the returns, either. The quality is there, and there is a multitude of choices from sunglasses to jewelry to clothes. I have to restrain myself every time I get one of these invitations because I love my Coach handbags so much - and I want MORE! Items are paid for securely, shipped promptly from Coach, and are packed carefully, complete with the Coach care cards and the little tags that set off the alarm systems in stores if you don't get all of them out of your new Coach item! I love Coach Outlet!

Date of experience: April 13, 2014
Nevada
2 reviews
1 helpful vote
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Horrible Horrible
April 14, 2014

Horrible Horrible. Wouldn't let me sell and never gave me a reason. Customer service is completely rude and interrupt you.

Date of experience: April 12, 2014
GB
11 reviews
17 helpful votes
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Fees are getting too high to keep trading, amazon seems to be a better option. Such a shame as it worked really well for me a few years ago.

Date of experience: April 10, 2014
Philippines
3 reviews
7 helpful votes
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Ebay is a smokin hot website. From clips to big ticket items, I can purchase anything. The search function is brilliant. The feedback structure made me as a buyer to be confident when buying and helps in avoiding scams. The layout format is what I am most comfortable about this online store, it's very easy on the eyes. The functions of the cart and exciting bidding process is amazing. I have won items that I wanted so much because of the fast bid function.

Date of experience: April 9, 2014
South Carolina
2 reviews
17 helpful votes
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We've been with ebay for 15 years now, thru the growing pains and built a viable business that employees 5 people. If ebay is consistent with anything, it's disappointing sellers.
We are top rated, have been for years, yet every year ebay insists on adding another hoop we must jump thru to keep that status. This year it's the detailed ratings. Last year it was tracking uploads.
We lost our top rated seller status this month because we were closed (and so was our post office) for 2 days due to the ice storm that hit our southern state. Ebay said they would handle it, yet we lost our top rated by. 01% (that was 2 tracking numbers).
Did you know if a buyer returns a brick to you instead of a pair of shoes, you will have to refund them for the brick? Yep, that's what a rep told me last week. We all know the buyer wins, but why bother with the reporting abuse of return feature if it doesn't really matter?
Ebay is a great place to buy, but I tell anyone who asks me about selling to go with Amazon.
We can deal with ebay being probuyer

Date of experience: April 9, 2014
New Jersey
22 reviews
18 helpful votes
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I used to be a fan of ebay, but not anymore. They not only charge a % of the final value, they now charge a % of shipping. Not to mention that they are in kahoots with paypal. Ebay charges you, paypal charges for the same transaction & there is not even an option to pay by check or money order. They're customer service absolutely sucks, as well. I'll sell on Pennswoods from now on.

Date of experience: April 5, 2014
Indonesia
4 reviews
2 helpful votes
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This places an important tool to market my products. I do not have a product, but I was able to market the products of my friends, to establish sillaturrahim with my friends, then everybody can be happy.

I have a friend who has a product but can not way to market, some are not but could have a product and are able to market it. Everything became mutually helping each other. This is what I love about my friends.

Date of experience: April 4, 2014
Washington
5 reviews
3 helpful votes
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They are good but they have to work in avoid some scam.

Date of experience: April 4, 2014
Texas
1 review
1 helpful vote
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Rated OK, but going downhill as long as they have paypal hanging around its neck. I have been a ebay user over 12 years, 100% feedbck rating. Everything was ok untill my last purchase in March. Went through ebay checkout to pay with paypal (have bank account and two cedit cards on file, verified and in good standing) and my payment was declined, tried several times but no luck. Called paypal customer service it did not offer specific help and hard to understand(believed it is outsourced, India?) Next I tried email them, got response pretty fast compared to the time it took to explain the problem to them. I was told they would fix it, tryed to use the checkout process again but was declined. Emailed again, same response or told to call giving me the same number i called before, just a big run around. I went through that several times, before i gave up. Their response was the same thing, it was automated web forms with a different name on it. I had to remove my bank account and my credit cards from paypal to keep them from getting ruined. Made payment for my purchase by good ole American Mother Lovin cashiers check. Now i have no confidence in their payment process or customer support, now will ask sellers if they will accept chashiers check or usps money order to pay for a purchase, if not I won't bid. I thought I might sell items myself, i would hate to be on sellers side that kind of problem. To this day was not told what went wrong or if really really fixed. Now just hanging out in space. I could tell everybody to be very carefull using ebay/paypal, but if you follow the guidelines and a good person you could end up like me.

Date of experience: April 1, 2014
California
2 reviews
3 helpful votes
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I'm not a big fan of ebay anymore - they charge too many fees for the service they're providing. Additionally, I think there are too many cheap and bad quality products from professional sellers that just destroy the whole idea of ebay.

Date of experience: March 31, 2014
Australia
3 reviews
3 helpful votes
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It's the best site for shopping online. The best customer service I ever know. I'm so happy with shopping online. Thanks ebay

Date of experience: March 31, 2014
Texas
1 review
1 helpful vote
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I have had fun purchasing on eBay for the last 2 years and have sold 2 items successfully. I have recently listed an Hermes wallet only to have the listing pulled because they claim it is fake. I bought it on eBay and have since found a color I like better. I shop Hermes and I know it is authentic. I am redoing the sale site with better photos and am willing to pay to have it authenticated by a reputable online site. No problem. The problem I have is that there are several obviously fake wallets listed in my category and eBay will do nothing about them. Reporting the listing does no good. Even with the good experiences I have had I will sell this item and say farewell to eBay. Save some money!

Date of experience: March 31, 2014
New Jersey
2 reviews
2 helpful votes
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Ebay is a good company but they need to be stricter with resellers. I bought a product on Ebay and what I got is an immitated product. Ebay should have kicked the seller out from selling stuff on Ebay but they did not

Date of experience: March 31, 2014
NL
5 reviews
30 helpful votes
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I ordered once from this site and was pretty happy with the items, but then they started spamming me constantly. I was getting at least one email a day from them, sometimes several, and they use all different email addresses so blocking them is nearly impossible. I downloaded the ipad app and got a $10 credit so I have been looking to buy something else to use the credit, but find it really hard to shop because they pin all their tops and dresses back on the mannequins so everything looks form fitting until you read the measurements and realize the actually shape of the clothing is totally misrepresented. For example, I looked at what seemed to be a form fitted blouse in a size small. Upon erasing the listing I find that this top actually has a 50" bust and is very oversized/draped in fit. Yet the pictures so something totally different because they insist on pinning everything back. Not a smart move!

Date of experience: March 31, 2014
NL
10 reviews
19 helpful votes
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No scams so far
March 26, 2014

No scams so far. All the products ordered got shipped.

Date of experience: March 26, 2014
India
4 reviews
1 helpful vote
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Its a really great site...

I always use this one for electronics items. Here easily find out many of deals on products and i which we can choose best offers.

Date of experience: March 24, 2014
Georgia
4 reviews
13 helpful votes
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Your ebay experience obviously depends on the seller. I've been using them for about 10 years, and this is the advice that I'd give:

Only buy from someone with 100% positive feedback. The best ones have between 50-1000 reviews, because they will bend over backwards to protect their rep. You may think your safe buying from someone with 99.8 positive feedback with 50,000 reviews, but your negative is just a drop in the bucket to them.
Use paypal, but also use a credit card with a customer friendly charge back policy. If something goes wrong, you have multiple options for disputing the charge.

Date of experience: March 20, 2014