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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Washington
4 reviews
3 helpful votes
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Love all the variety and easy to order. When looking for a special gift I usually go to ebay.

Date of experience: March 18, 2014
Texas
3 reviews
6 helpful votes
Follow Ash D.
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My friends and i are going crazy with this. The best place to find some cool stuff.

Date of experience: March 18, 2014
KR
1 review
0 helpful votes
Follow Aya A.
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I received faulty product, but seller was so kind that sent me another one which was OK. Thank you.

Date of experience: March 17, 2014
California
1 review
2 helpful votes
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E-bay and pay pal allow uninformed buyers to pay without being invoiced or billed for a product they can not possibly pick up or take possession of thus causing days and days of hassle. The pay pal foreign representatives do not always have the language skills to deal with hearing impaired people. Included in my torture was a foreign rep. That could not deal with an apple computer running safari. When told to respond by e-mail they just ignore me. I have had more satisfactory dealings than bad ones.

Date of experience: March 17, 2014
New York
2 reviews
3 helpful votes
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This site is great!
March 17, 2014

This site is great! I have ordered twice now and the clothes are in perfect condition. Some of my items did not fit right and the return process was so simple. I highly recommend them.

Date of experience: March 17, 2014
Michigan
4 reviews
18 helpful votes
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Can be useful, but they are tied to paypal which is sucky as a payment provider, and they keep changing the back end rules for sellers which makes it hard to run a store, i pulled my store off ebay and put it up on amazon which seems for now to be more fruitful

Date of experience: March 13, 2014
South Carolina
4 reviews
14 helpful votes
Follow N C.
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Used as a buyer for over 10 years with no problems. Started selling last year and had a customer decide not to pay for their item. EBay charged me the seller fees, over $10 and I had to jump brought a bunch of hoops before I could get the charges reversed and resist my item. Seller wouldn't respond or anything so I could relist. I had to wait until ebay said i could close the case. To top it off, eBay does not take action on the buyer and they don't allow sellers to provide negative feedback on buyers who don't pay. They should provide sellers with equal review ability and protections as buyers. I am sure that bad buyers lead to future bad sellers. Hopefully I will find a better auction site on sitejabber; I am no longer an eBay fan.

Date of experience: March 13, 2014
California
1 review
1 helpful vote
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Very expensive to use
March 12, 2014

Very expensive to use. Fees altogether total more than 15% of sale price, this for the few pennies of support that they provide. Horrible. I am looking for an alternative.

Date of experience: March 11, 2014
Norway
7 reviews
8 helpful votes
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Great to find the stuff you are looking for. Fast and cheap.

Date of experience: March 11, 2014
New York
2 reviews
14 helpful votes
Follow James K.
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MOST CORRUPT COMPANY IN THE WORLD!
EBAY has been involed with crimes online, and it is on record, also ebay has lost multiple lawsuits! Now ebayi is spending money fake reviews against webstore, because they fear no fees, and they met their match, ebay is trying to quickly block new members from joining webstore with false acusations, all the things they are saying, are the things ebay themselves are responsible for, these bastards need to lose all business, please make you're own decision, watch this youtube video to understand ebay: Ebay The World's biggest online Crime Ring: By Bugsy Cline

Date of experience: March 10, 2014
California
1 review
2 helpful votes
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This is the poorest excuse for a bit site on the plannet. Take my word for it i am a seller. Ebay is a great platform for people in other countries to rip you off. Ebay even rips off its own sellers wich blows me away considering the sellers are who pay ebay. Stay away from ebay save yourself the trouble.

Date of experience: March 8, 2014
Pennsylvania
2 reviews
4 helpful votes
Follow Thomas C.
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Sold my college textbooks last semester in 5 days! Fst payment and no problem from provider. Woud sell again w them.

Date of experience: March 6, 2014
Canada
2 reviews
1 helpful vote
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I ordered a new screen replacement(zebra patterned) for my iPhone 4, and they sent the wrong one, and when after I had installed it, I realized that the digitizer was slightly broken, and now there are dead zones on my phone, it's very difficult to use, and I can't press some letters while typing.

Date of experience: March 6, 2014
Pennsylvania
3 reviews
18 helpful votes
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Gotta love eBay, but there's a bit of a learning curve. "Best Offers" can really pigeon hole buyers, since sellers have 48 hours before the offer expires. You can find some really, really cool stuff on eBay at a great price, though. A lot of great things you can't find elsewhere.

Date of experience: March 5, 2014
Wisconsin
7 reviews
17 helpful votes
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I love ebay I buy and sell on ebay all the time. I especially love the fact that if anything happends with a faulty buyer or seller ebay will handle the matter

Date of experience: March 3, 2014
GB
6 reviews
15 helpful votes
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Ever since John Donahoe joined eBay as their CEO and said "We had to create a vision of the future so people could let go of a very successful past." the site was doomed for the small, honest and exceptional seller. They now want to be Amazon, but the share price is evidence this will never happen.

Date of experience: March 3, 2014
Johanna R.
Germany
4 reviews
3 helpful votes
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of course it depends on the ebay seller, where you are buying from but ebay is doing a great job regarding customer support. the help quickly and are very efficient when you have a problem

Date of experience: March 1, 2014
Utah
7 reviews
23 helpful votes
Follow Thomas C.
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I am giving it an OK. Why? Because eBay has been making it harder for sellers to even last on there, I am not sure how many times I have been suspended due to odd reasons. I sold a couple of dollar store type items and I get a message saying something about not liking my business practices? Like really? What does that mean?

So getting back on has been a pain, luckily I ran across a website that a friend referred to me called www.auctionessistance.com
Based off talking to one of their associates, they really know their stuff just off one conversation, so I have been working with them just recently which is helping me tremendously.

But as far as selling & all the fiasco that is going down, I give it a 3 star since they are the only game in town for bringing loads of traffic.

Date of experience: February 28, 2014
Malta
3 reviews
219 helpful votes
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I bought many things from ebay, never had any troubles. I would recommend it to anyone.

Date of experience: February 28, 2014
Georgia
1 review
3 helpful votes
Follow Lara M.
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Thank you, eBay, for facilitating the damage of my property. For allowing a buyer to misuse the return policy. For allowing a buyer to file "item not as described" because they changed their mind. For ignoring the partial refund the buyer and I agreed to before the item was returned damaged which, in effect, means I paid shipping for someone to damage my property, and YOU facilitated that damage. Thank you for showing me what an irresponsible and buyer-centric company you have become. Thank you for not responding to the three claims I filed trying to get a response so a different refund amount could be decided, but instead forcing a refund. That is NOT seller protection. Your ever so helpful customer support informed me the protection I got was to issue the agreed upon refund so I didn't get a negative rating even though the buyer used and damaged the item before returning it. Why, if that is the case, does it state in the resolution center to not issue a refund until the item arrives and can be examined? Rest assured I will be posting this on every eBay forum I can find.

Date of experience: February 27, 2014