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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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Love all the variety and easy to order. When looking for a special gift I usually go to ebay.
My friends and i are going crazy with this. The best place to find some cool stuff.
I received faulty product, but seller was so kind that sent me another one which was OK. Thank you.
E-bay and pay pal allow uninformed buyers to pay without being invoiced or billed for a product they can not possibly pick up or take possession of thus causing days and days of hassle. The pay pal foreign representatives do not always have the language skills to deal with hearing impaired people. Included in my torture was a foreign rep. That could not deal with an apple computer running safari. When told to respond by e-mail they just ignore me. I have had more satisfactory dealings than bad ones.
This site is great! I have ordered twice now and the clothes are in perfect condition. Some of my items did not fit right and the return process was so simple. I highly recommend them.
Can be useful, but they are tied to paypal which is sucky as a payment provider, and they keep changing the back end rules for sellers which makes it hard to run a store, i pulled my store off ebay and put it up on amazon which seems for now to be more fruitful
Used as a buyer for over 10 years with no problems. Started selling last year and had a customer decide not to pay for their item. EBay charged me the seller fees, over $10 and I had to jump brought a bunch of hoops before I could get the charges reversed and resist my item. Seller wouldn't respond or anything so I could relist. I had to wait until ebay said i could close the case. To top it off, eBay does not take action on the buyer and they don't allow sellers to provide negative feedback on buyers who don't pay. They should provide sellers with equal review ability and protections as buyers. I am sure that bad buyers lead to future bad sellers. Hopefully I will find a better auction site on sitejabber; I am no longer an eBay fan.
Very expensive to use. Fees altogether total more than 15% of sale price, this for the few pennies of support that they provide. Horrible. I am looking for an alternative.
Great to find the stuff you are looking for. Fast and cheap.
MOST CORRUPT COMPANY IN THE WORLD!
EBAY has been involed with crimes online, and it is on record, also ebay has lost multiple lawsuits! Now ebayi is spending money fake reviews against webstore, because they fear no fees, and they met their match, ebay is trying to quickly block new members from joining webstore with false acusations, all the things they are saying, are the things ebay themselves are responsible for, these bastards need to lose all business, please make you're own decision, watch this youtube video to understand ebay: Ebay The World's biggest online Crime Ring: By Bugsy Cline
This is the poorest excuse for a bit site on the plannet. Take my word for it i am a seller. Ebay is a great platform for people in other countries to rip you off. Ebay even rips off its own sellers wich blows me away considering the sellers are who pay ebay. Stay away from ebay save yourself the trouble.
Sold my college textbooks last semester in 5 days! Fst payment and no problem from provider. Woud sell again w them.
I ordered a new screen replacement(zebra patterned) for my iPhone 4, and they sent the wrong one, and when after I had installed it, I realized that the digitizer was slightly broken, and now there are dead zones on my phone, it's very difficult to use, and I can't press some letters while typing.
Gotta love eBay, but there's a bit of a learning curve. "Best Offers" can really pigeon hole buyers, since sellers have 48 hours before the offer expires. You can find some really, really cool stuff on eBay at a great price, though. A lot of great things you can't find elsewhere.
I love ebay I buy and sell on ebay all the time. I especially love the fact that if anything happends with a faulty buyer or seller ebay will handle the matter
Ever since John Donahoe joined eBay as their CEO and said "We had to create a vision of the future so people could let go of a very successful past." the site was doomed for the small, honest and exceptional seller. They now want to be Amazon, but the share price is evidence this will never happen.
of course it depends on the ebay seller, where you are buying from but ebay is doing a great job regarding customer support. the help quickly and are very efficient when you have a problem
I am giving it an OK. Why? Because eBay has been making it harder for sellers to even last on there, I am not sure how many times I have been suspended due to odd reasons. I sold a couple of dollar store type items and I get a message saying something about not liking my business practices? Like really? What does that mean?
So getting back on has been a pain, luckily I ran across a website that a friend referred to me called www.auctionessistance.com
Based off talking to one of their associates, they really know their stuff just off one conversation, so I have been working with them just recently which is helping me tremendously.
But as far as selling & all the fiasco that is going down, I give it a 3 star since they are the only game in town for bringing loads of traffic.
I bought many things from ebay, never had any troubles. I would recommend it to anyone.
Thank you, eBay, for facilitating the damage of my property. For allowing a buyer to misuse the return policy. For allowing a buyer to file "item not as described" because they changed their mind. For ignoring the partial refund the buyer and I agreed to before the item was returned damaged which, in effect, means I paid shipping for someone to damage my property, and YOU facilitated that damage. Thank you for showing me what an irresponsible and buyer-centric company you have become. Thank you for not responding to the three claims I filed trying to get a response so a different refund amount could be decided, but instead forcing a refund. That is NOT seller protection. Your ever so helpful customer support informed me the protection I got was to issue the agreed upon refund so I didn't get a negative rating even though the buyer used and damaged the item before returning it. Why, if that is the case, does it state in the resolution center to not issue a refund until the item arrives and can be examined? Rest assured I will be posting this on every eBay forum I can find.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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