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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Washington
5 reviews
28 helpful votes
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Suspend for no reason and are cocky. Cator to big companies. The app is always down an locks up. They have been sued and lost because there White collar criminals

Date of experience: July 2, 2015
Ohio
3 reviews
1 helpful vote
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Ebay is a good site (ofcourse), the only problem is that the sellers aren't honest. Just make sure you do a quick research before ordering something.

Date of experience: July 2, 2015
Pennsylvania
18 reviews
78 helpful votes
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Love it!
July 1, 2015

I mainly shop at ebay for anime stuff, electronics sometimes, and room décor. I can find anything I want for a low price! I am a serious collector and a lot of stuff you can't purchase in America so I satisfy my anime needs by going to ebay! Awesome website!^.^

Date of experience: July 1, 2015
Indiana
2 reviews
5 helpful votes
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I was, like most people, excited to find a company that made reselling easy for the seller. I thoroughly inspected every inch of every piece of clothing I sent in only to be told that almost half of those items were rejected due to staining. The clothing they claimed was "stained" included 2 dresses that I wore one time each and looked BRAND NEW. These were White House Black Market dresses that retailed for over $200 each. I would have accepted the offer on the additional clothing (a measely $55 for 13 items) but they DO NOT RETURN THE REJECTED CLOTHING if you accept an offer. Prior to making a decision on whether or not to accept their offer of $55, I decided to look into the company only to find out that MANY others experience the same problem. Rejection of items claiming to have been stained only to find that their items are later sold by the company. I decided to reject the offer. I received the items back today and reinspected them. They are ALL in pristine condition, as I knew they would be. They lied. They claimed the items were stained and WERE NOT. I caution you highly to be careful. NO matter how closely you inspect your items prior to sending them out, they will claim some are stained. They DO NOT OFFER THE OPTION TO SEND THE REJECTED ITEMS BACK IF YOU ACCEPT THE OFFER THEY GIVE. THEY CLAIM THEY GIVE THE ITEMS TO GOODWILL. HOGWASH!

Date of experience: June 30, 2015
Kansas
1 review
8 helpful votes
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I think that the 10% that Ebay charges the average Joe for selling something is a bit too high compared to their competition, mostly 3%. To ad insult to injury they also take 10% of the shipping as well? We collect the shipping costs from the buyer and that money goes 100% to the cost of shipping. Where does Ebay think they have any right to take a percentage of our cost? It's a rip, theft and nothing but a display of raw greed, and I'm going to find another venue to sell my items from now on. Ebay just lost my business forever.

Date of experience: June 23, 2015
Pennsylvania
1 review
5 helpful votes
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Awful service. Slow. I sent 37 pieces of clothing from their designer list. Many of which were never worn and still had price tags on. My offer was beyond insulting. I am having the entire shipment sent back. Do not waste your time on this website.

Date of experience: June 22, 2015
Oklahoma
2 reviews
6 helpful votes
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No place else has as many buyers, but I have hated selling on ebay and refuse to do it after 15 years. Rip off to seller, no protection against buyers that want things for free

Date of experience: June 19, 2015
Florida
1 review
3 helpful votes
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I will be closing my Ebay account forever. Ebay just stole $227.00 from me basically! After being told I will get a refund for f150 seat covers, I just moved house and my printer is in storage so I have no way to print a shipping return label they, "Francisco" have closed my case leaving me with non fitting, poorly made junk! So much for "Money Back Guarantee"! I have pictures proving how bad these covers are, and will be exploring other options to recover my losses!

Date of experience: June 18, 2015
Canada
1 review
8 helpful votes
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Even if you have a high seller rating and your listing was 100% accurate, if the buyer claims it is not then eBay will favour the buyer and force you to pay for return shipping and refund. If you do not, then they take your money and refund it themselves and force you to pay a reimbursement, and you don't get the item back.

Date of experience: June 18, 2015
Pennsylvania
1 review
5 helpful votes
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I sent a 7 pcs of designer bags and shoes new with tags worth of $300 plus each item and they only pay me $121 for all.and I saw some same item with mine they sell for $200 plus dollars each Where is the Justice! I was expecting that they will give me at least $50 each they make too much profit.

Date of experience: June 17, 2015
GB
1 review
5 helpful votes
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EBay sent 20% discount vouchers today valid until midnight. Voucher code did not work. Hidden in beaus complicated customer service pages is a note saying that they pulled discount due to high demand. Not on terms and conditions. What a con.

Date of experience: June 15, 2015
India
4 reviews
1 helpful vote
Follow Rahul M.
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Ebay is the best service center and best shopping site

Date of experience: June 13, 2015
New York
1 review
3 helpful votes
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VERY POOR EXPERIENCE. I sent them a box of clothing for sale along with 2 recent purchases that I wanted to return. The $#*! who opens the box decides to disregard my paperwork slipped RIGHT INSIDE OF THE SAME PACKAGING IT WAS SENT IN, and added these two items to items I was selling. This is all BECAUSE I TRIED TO *****SAVE THEM***** THE RETURN SHIPPING PRICE AND ENCLOSE THESE TWO RETURNS WITH THE OTHER ITEMS I WAS TRYING TO SELL. For my stupid mistake, I'm ashamed. Even more so for them telling me they are not able to do anything. PLEASE. GOING ON EVERY SOCIAL MEDIA SIGHT AND SHARING THIS EXTREMELY NEGATIVE EXPERIENCE.

Date of experience: June 12, 2015
GB
2 reviews
4 helpful votes
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I love eBay
June 12, 2015

I love eBay. Just about everything you would want is on here. I have only had to complain one time and they fixed it immediately.

Date of experience: June 12, 2015
India
5 reviews
1 helpful vote
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Service is average
June 12, 2015

I ordered one dress for me the service is average delivery is not good...

Date of experience: June 12, 2015
New York
3 reviews
3 helpful votes
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Ripped off
June 11, 2015

If you want to sell something on eBay be prepared to get royally screwed over! They take a HUGE portion in commission for themselves without doing a thing! I prefer to sell things on Craigslist and not get ripped off.

Date of experience: June 11, 2015
District of Columbia
1 review
5 helpful votes
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I will not buy or sell on ebay. I am so angry. I would rate it zero, but it would not submit my review so I go for one star only.

Date of experience: June 10, 2015
Georgia
20 reviews
29 helpful votes
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When I think back on beginning to sell on eBay it was so exciting. All my stuff out their to millions of shoppers. After years realizing I have worked my behind off. Just the other day took a road I had not been on in years to realize all business had shut down, all the hype about selling online and making money what you do not know is how many business have closed down. I bet it's more than what is open for business, um
I will post more later got to try to make a dime for now.
I am very very frustrated with buying wholesale women's clothing. I have really made changes this year by not buying much wholesale. I use to find great deals and for almost this entire year, nada.the prices are priced for boutiques not eBay. Hello wholesaler if I were going to pay your high prices for what I call fashion name brand i would buy name brand not fashion clothing.
I have sold one of everything on eBay, started with phones, electronics etc to gift bags, clothing finally deciding to sew a few items and try that.
I have found nothing that I want to repeatedly buy to sell and make a profit. A penny profit is not worth the trip to the mailbox is my story.if there is gold mine could someone let me in on it. A friend of mine said if you list it it will sell. B-o-l-o--g-n-y

Date of experience: June 10, 2015
District of Columbia
1 review
14 helpful votes
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I always wondered about rejected items Twice claims have a stain or can't accept for some other mysterious business. Well, I sent them high quality, some NWT and the rest barely worn. The rejected 5 our of 11 items. Then sent me between $2-$5 for the other items. So I kept an eye and guess what I found 6 months later on their site-the items they had rejected. Yep. I know they are my items because they all popped up at the same time. BEWARE of this SCAM company. Their customer service is awful. Go to your nearby consignment instead.

Date of experience: June 10, 2015
NL
2 reviews
6 helpful votes
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EBay tells you your protected when purchasing but twice I have lost my money and both times eBay says there is nothing they can do. At least with AliExpress the merchant doesn't get their money until you confirm you have received the goods in working order. Which is why I now buy most things cheaper and safer on that site.
EBay seems to have forgotten about the customer. Well in this day and age that's a bad mistake.

Date of experience: June 10, 2015