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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Canada
1 review
7 helpful votes
Follow Brandon C.
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EBAY SELLER PROTECTION IS GARBAGE!
I sold a stone with a validated certificate stating about the stone as well as photos of the item. The buyer opened a claim saying its not as described and so I must issue a refund because ebay says in 'item not as described' cases they side with the buyer regardless of your documentation!
WHATEVER YOU DO, DO NOT SELL ON EBAY!
IT WAS MY FIRST TIME AND *******% MY LAST TIME.

Date of experience: July 22, 2015
Florida
1 review
8 helpful votes
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Out of business
July 21, 2015

Yep, closing their "doors". Not surprised. Wondered if was going to happen as I had good service prior, good pay outs etc. then, sent in a brand new lululemon tote bag, few lulu shirts and shorts and offered me 30.00. Whatever. If you get the chance though, check out the crazy markdowns NOW. Selling everything for 6.95 with additional 30% off.

Date of experience: July 21, 2015
Michigan
5 reviews
1 helpful vote
Follow Derrick B.
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The fees have gotten out of hand. I only sell things when there's a promo which makes it worthwhile now.

Date of experience: July 21, 2015
California
5 reviews
9 helpful votes
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They are providing nice product quality. But, the delivery time can be improved. They are taking more time than other sites to deliver the products.

Date of experience: July 21, 2015
California
1 review
5 helpful votes
Follow Lathakannan A.
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Very very poor customer satisfaction. Ordered an LG G2 phone from ebay which is producing hell lot of heat so wanted to return them back but the response from ebay is not satisfactory

Date of experience: July 20, 2015
California
5 reviews
2 helpful votes
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Nice
July 20, 2015

EBay is nice but too secure / strict. You can't even learn from your mistakes@ eBay. Goosh I was expelled as a novice from eBay, I never knew my way around it, and I don't think I will have another opportunity to.

Date of experience: July 19, 2015
Texas
1 review
2 helpful votes
Follow Nae N.
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I bought an Ann Taylor skirt and American Eagle sweater for a total of $10.28 including shipping! To get great deals I used the $10 off my first purchase deal, which you can also get by clicking on this link liketwice.com/U7Ryt. I found some other really great stuff recently, like a J Crew trench coat style jacket for only $20!

Date of experience: July 18, 2015
Colorado
1 review
5 helpful votes
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All of the items I sent for resale were rejected. At least two of those items had never been worn and the tags were still attached, yet the reason given for rejection was "overall wear"... huh? I paid to have the items sent back to me because I don't trust them to "donate" them. This company has questionable tactics. Keep your clothes.

Date of experience: July 17, 2015
Virginia
10 reviews
16 helpful votes
Follow Nexus M.
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PayPal and eBay are owned by the same greedy corporation. PayPal must spend a lot of money lobbying for a monopoly in online payments because they suck to hard to have earned this monopoly fairly.

EBay and PayPal both reserve the right to shut down your account without any reason or justification. I didn't realize why, until my accounts were shut down despite a 98% positive feedback score. Of course they kept all the money in my account.

I am boycotting eBay and PayPal as a result. Amazon is better than Google Shopping because eBay's search results come up in Google Shopping search results. Ebay results show up as $0.01 on every type of product you can think of. This makes the features that allow you to sort by price completely useless on Google Shopping.

I will stick to shopping on Amazon until Google Shopping adds a filter to remove ebay spam from my search results.

Date of experience: July 17, 2015
Nevada
11 reviews
62 helpful votes
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Easy to Use!
July 15, 2015

I love shopping on Ebay! They have so many products my family can use or enjoy! I buy alot of vintage Gymboree on there. Sometimes games for my kids, toys or products for our home etc... Would recommend to anyone I know!

Date of experience: July 15, 2015
Illinois
1 review
6 helpful votes
Follow Willie B.
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There are way too many stories to explain them all!

Date of experience: July 13, 2015
Colombia
22 reviews
23 helpful votes
Follow Giovanny M.
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Usually technical support service works well is used, has a variety of items, constantly offering all kinds of items for sale, especially exotic items.

Date of experience: July 12, 2015
Florida
11 reviews
45 helpful votes
Follow B V.
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I like the buyer protection, but they usually side with the sellers. Also, I find it kind of lame that you cannot block certain sellers from contacting you. Ive had a few with bad attitudes get abusive when I said I no longer wanted their products. I got 10+ emails a day from one! I do not have a phone and that seems to be the only way to contact them, which is also stupid. At least you can chat/email amazon. Some things i've gotten very good deals on but others ive been ripped off with. I have to read feedback VERY carefully. Some sellers have multiple accounts which i am also weary of. There are various other improvements that need to be made, but the main thing making me consider leaving is the fact that sellers can harass you and you basically have to sit there and take it!

Date of experience: July 10, 2015
Australia
1 review
0 helpful votes
Follow Shannon B.
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Size has now been removed on the left hand toolbar when looking for clothing. I can't work out why. Size is the most important criteria for choosing clothing however to eBay that is obviously not a concern as it was removed over 2 months ago and despite repeated complaints it has not be reinstated.
Why would you remove a search feature from a search engine to make searching more difficult particularly when this feature has been present ever since using eBay in 2008. Will be shopping elsewhere in the future. Suspect some marketing ploy so people have look over many more items of clothing to find what they want thus possibly increasing sales. A big Turn off.

Date of experience: July 10, 2015
California
4 reviews
10 helpful votes
Follow Tamara D.
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THIS REVIEW IS ABOUT BUYING (I made a purchase)

I was a relatively happy customer until they went from a bad shipper, DHL, to an even worse shipper, FEDEX Smart Post. I will leave a review for FEDEX also.

I live in Southern California, TWICE is located in Northern California. Normal shipping, the slowest available from USPS, gets packages here in 4 days or less. Not FEDEX Smart Post. I am currently waiting for a package that was estimated to arrive on Friday, 7/10/15 but as of this morning will has been rescheduled for 7/15/15 - the item shipped 7/7/15. That is a week or better. Seriously. Are we in the 1970's... actually they may have been even faster back then.

Did anyone at TWICE ask for shipping tables when switching? Was it about the money? I would gladly pay for shipping if I knew I'd known I'd have to wait a week for a package from Northern CA.

Here's an idea: Give customers options. What['s best for your bottom line may not be what is best for the customer.

Although from reading the reviews regarding your buying practices, this doesn't shock so much anymore.

You have lost a customer until you change your shipping practices. If I want to sell clothes, which I never do, I will do it locally.

Date of experience: July 9, 2015
India
3 reviews
9 helpful votes
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They still need to keep an eye on sellers products. I ordered earphone and it was marketed as original Apple Earphone. But it was not. :(

Date of experience: July 8, 2015
Ireland
6 reviews
1 helpful vote
Follow Jagroop A.
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I like ebay. It can be hard to sift through the selection at times, and hard to postage rates to the UK sometimes, but I've not had a bad experience product wise.

Date of experience: July 7, 2015
Washington
1 review
1 helpful vote
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EBay money back
July 7, 2015

Twice I have been scammed, E bay was very quick to solve the problem and refunded my
Money. I am very happy with e bay!

Date of experience: July 7, 2015
Florida
8 reviews
52 helpful votes
Follow Daman Y.
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Times past, eBay was the place to go to buy and sell things and make a little money at it-used to be fun-USED TO BE-not anymore
EBay has now become the faceless, money hungry and small business seller killer I was afraid it would become eventually-just like Verizon or AT&T Wireless-eBay has continued to swallow up the space until there was no one left to compete-all the while abandoning their base-the sellers who got them there in the first place-useless Q&A pages they send you to in the event of a dispute with no real customer service, fees that are snarky and hidden until you sell an item and find 50-75% of your profit has to pay eBay and PayPal (they are not any better) so you end up with a miniscule profit margin-
Also, eBay will give you inane suggestions for selling that don't tell you how to do it smart-just to basically give your items away after eBay and PayPal TAKES their cut-no wonder people are leaving eBay and trying to find an alternative-and not having much luck-at least where I'm standing-but someone could surprise me-
In closing-if you sell on eBay-stop now before you lose more money than you probably already have-I have sold several items and have gotten lucky walking away with a few bucks profit-but eBay will lose me too-if I wanted to sell online-I want to do it and make some money, not give most of it back to eBay to pay for their CEOs and their perks
And making a seller pay to have THEIR money transferred from eBay to PayPal? Are you kidding me? At least PayPal won't (not yet) charge for transfer from PayPal to your bank-but it takes 5 to 7 business days for your money to finally show up-ridiculous to say the least-GET OUT OF eBAY WHILE YOU CAN!

Date of experience: July 5, 2015
Maryland
1 review
3 helpful votes
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Do not purchase anything from eBay unless you have the Shipping address posted at the time of the purchase on credit card. No one wants to update information of the shipping address even after leaving a msg. On the phone line recorded too. Ebay customer service could care less plus the Company where item was ordered. I left a phone msg, *******@3pm on a Sat. I was told by my Credit Card Company to do that also gave me the phone number to call -nothing was done to correct the shipping address. Order place on a Friday, Called Sat. *******@3pm to cancel.

Date of experience: July 4, 2015