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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Hong Kong
11 reviews
20 helpful votes
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Hit and miss
August 13, 2015

You will either receive great fast service or buy off a scam seller read everything carefully before you buy. If a deal seems to good to be true... it probably is.

Date of experience: August 12, 2015
California
4 reviews
1 helpful vote
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I am an ebay junkie... just love ebay. I probably buy something from ebay every day, and or bid on something. I maybe have 1/100 a problem situation... most transactions are excellent. Thank You Team Ebay!

Date of experience: August 10, 2015
South Carolina
1 review
15 helpful votes
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I don't even really know where to begin, but the gist is that they pulled the "wrong shipping address" BS with me, too, (after having sent more than ten shipments to the same address in the last six months) and I'm still out nearly $70 they said would be refunded.

I also had to pay Twice to ship back my last sell bag, when they never should have issued it in the first place, seeing as they knew they were being acquired days later. They're done responding and several of us seem to have no recourse now for money we're owed. Unbelievable.

Date of experience: August 9, 2015
Georgia
1 review
7 helpful votes
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Buyers beware
August 9, 2015

EBay says they have money back guarantee. EBay has horrible customer service and doesn't support buyers.

Date of experience: August 9, 2015
Colorado
3 reviews
14 helpful votes
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Beware of eBay
August 7, 2015

I would not do any business with eBay if I were anyone. The sellers on there are allowed to harass buyers after the buyer has asked them to stop emailing them. There is no way to block them from contacting a person. I was called trailer trash, stupid, and lazy by a seller and eBay did nothing about it. That was it for me. I closed my eBay account. Go elsewhere if you want better value, customer service, and no harassment.

Date of experience: August 7, 2015
Pennsylvania
1 review
12 helpful votes
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Straight out theft!
August 5, 2015

Not only did they flat out lie about the condition of clothing I sent them - with the tags attached - but when I agreed to sell the items they want I told them to return the other items. AFTER they processed the items I did want to sell, they told me that they do not return the other items. They basically stole hundreds of dollars worth of clothing - this was BCBG, Talbots, Gap, Tahari and Banana Republic. They won't return my items. I told them to cancel the whole thing and return everything but wouldn't you know, they "recycle all declined items through a local vendor" - this is a lie. They keep the items and sell them. They have stolen my items. Anyone else who has had this experience needs to file a complaint with the better business bureau as this practice is not stated on their website. I'm also considering filing a class action lawsuit.

Date of experience: August 5, 2015
South Carolina
1 review
7 helpful votes
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Notice that a huge majority of the positive reviews about ebay are from buyers. Ebay is ok for buyers but absolutely awful for sellers. Between ebay & paypal sellers are looking at14% hit in fees. That's abismal - especially on large sells. Example a recent $2,500 sale cost me about $325 in fees. And, ebay did little to nothing to earn their fee. I will buy on ebay but I personally will never sell another item on that site.

Date of experience: August 4, 2015
Indiana
1 review
6 helpful votes
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THIS IS A HORRIBLE WEBSITE. I ordered a waterproof case for my iPhone 6. I got in the pool today and wanted to take a underwater picture. NOPE THE CASE WAS FAULTY AND BROKE MY PHONE WITH WATER. They then told me that in order to get a refund I had to contact the seller. DO THEY HONESTLY THINK A SELLER WOULD WANT TO BUY ME A NEW PHONE? I dont think so. http://www.ebay.com/itm/For-iPhone-6-iphone-6-Plus-Waterproof-Case-Cover-Shockproof-Dirt-Snow-Proof-/*******035?var=&hash=item33a0ce9c1b THAT LINK IS THE CASE DONT BUY IT. ITS FAKE.

Date of experience: August 4, 2015
Singapore
14 reviews
3 helpful votes
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Good products
August 3, 2015

The products are good but they should add on option to pre-ordering and have low prices

Date of experience: August 3, 2015
Washington
4 reviews
3 helpful votes
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A site with great customer service and support, as well as, great customer satisfaction and poroducts.

Date of experience: August 3, 2015
Canada
1 review
8 helpful votes
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Completely unethical business practices! I live in Canada and over $200 worth of clothing never arrived and was delivered to the wrong address- not only would they not deal with DHL & CA post they actually just completely IGNORED me. They refused to respond to me! I am out over $200 and they won't even have the decency to look at my case. NEVER EVER AGAIN.

Date of experience: August 1, 2015
New Jersey
3 reviews
26 helpful votes
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I submitted FIVE sell orders to this company over two weeks ago, they suddenly announced they are merging with eBay and are no longer accepting orders from that day onwards leaving their customers to pay return shipping or they will donate them (ie put them on eBay). I will be disputing these shipping charges on my card, I have never had to return an order I sent to Twice and they certainly would have paid for these. What a terrible way to treat your loyal customers. They went from a great customer service oriented company to the same corporate jerks that eBay is. Good luck with that.

Date of experience: July 30, 2015
India
1 review
6 helpful votes
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Hello,
I have a seller account on eBay.in which is restricted & suspended since over a month. I had already sent the documents asked 3-4 times but my account is not activated yet.
I am very exhausted of sending the query mail & chatting with customer support. They don't resolve my problem & transfer call from sales department to another to another.
My remittance is on hold. I need my money for item i sold.
I am very exhausted of eBay service & customer support. The worst service i had experienced. This my last formal mail please release me money otherwise i have to take some legal action.
Waiting for reply & call back.

Regards,
Abhishek Jain

Date of experience: July 30, 2015
Illinois
11 reviews
22 helpful votes
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Anybody can get lucky every now and then, but if you do the work, it isn't luck anymore. I don't think I'll ever get rich making my item purchases on Ebay. I think, if you do the research before you make those purchases, you can save as much as your purchases, if you do the work needed. Do this work before you make the purchase, because the money is already gone, after the purchase is made.

Date of experience: July 30, 2015
New York
1 review
19 helpful votes
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I wanted to take advantage of their closeout sales, and happened to be on the site the day everything was listed for $6.95 with an additional 30% off. I purchased about 10 items and was excited for the great deals I got- despite my being a bit disappointed with my previous selling experience.
I received an email about a week after my purchase, stating that due to some technical issues, 4 items I had purchased were actually unavailable. I was a bummed, but understanding, as I knew they had experienced some high traffic.
Fast forward to today, when out of boredom, I happened to visit the site to see what their deals were like (horrible, btw), and what do I find, but two of the items that were supposedly unavailable (and taken away from my order) re-listed for a much higher price.
Of course I can't get anyone to answer me as to why this happened and I'm sure no one is even bothering responding to people at this point, as they are almost done. I can't imagine what they did is legal, and I am extremely upset that they blatantly lied to me. Clearly they are a very corrupt people and I feel sorry that they thought making a few extra dollars was worth essentially stealing from a paying customer. Horrible, horrible, horrible experience.

Date of experience: July 29, 2015
Arkansas
2 reviews
8 helpful votes
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When selling on eBay, the fees tend to be a hassle and with so many competitive prices, you usually don't make much money but as a buyer, it's the best! You just need to know how to actually use it. If an item (for example jewelry) is way too cheap for the type of gem its claiming, its probably a scam and this is true for anywhere. Always make sure you look at the person you are buying from. Check their rating percentage and their reviews as sellers. Shipping is fast if I buy from my country or its slow but very, very cheap
I've been using eBay for years and have only had 1, bad experience which was my first purchase. It only happened because I didn't know how to use it and didn't check the seller. I reported to eBay and got my money back very quickly. Love this site

Date of experience: July 28, 2015
India
1 review
8 helpful votes
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This online store is the worst among all online shopping sites! PLEASE NEVER BUY FROM THIS SITE! The items do not meet the description. Shipping duration is horrible, The items are all duplicate or cheap china made items but are priced as branded ones. Delivery is often not done on time and refund takes ages!

PLEASE BOYCOTT THIS WEBSITE! THEY NEED TO KNOW THE MARKET IS CUSTOMER MARKET AND YOU CANT CHEAT THE CUSTOMERS

Date of experience: July 27, 2015
India
3 reviews
7 helpful votes
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Worst Online Store
July 25, 2015

Worst Online store in India. Order a UK 8 Flip flop and looks like UK 10. And when I contacted ebay about this they rejected my request you replace it also. Never shop with these frauds.

Date of experience: July 25, 2015
Malaysia
4 reviews
16 helpful votes
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Vast variety of products to choose from. Prime choice to do online shopping. Great delivery process.

Date of experience: July 24, 2015
Australia
3 reviews
13 helpful votes
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Feebay exploiting sellers too much, recently they started to charge fees on postage cost, means they doubled the profit without doing any extra benefit for sellers, it bunch of greedy ghosts!

Date of experience: July 23, 2015