eBayReviews 3,492

They take a fee to sell your book on their website, but I'm not sure what it goes to pay for as their customer service is horrible. I sent in an email to change my bank listing information where they would be sending payments. I got a sketchy phone call more than a few days later from someone claiming they were going to help me change my payment bank account info. This is sketchy at best as the woman did not indicate this was why she was calling. With all the scam artists calling to try to steal info out there they need to train people better on how to reassure people they are calling that who they are and why they are calling. Or maybe send an email indicating how we will know what to expect or to even expect a phone call to begin with. I explained my situation to the agent who did not understand what I was saying. She basically kept repeating herself as if reading from a book indicating how to respond to certain questions. Like talking to a poorly programmed robot. Asked to speak to a supervisor who understood what I was asking but was horribly rigid about the rules. When I explained that my old bank account still exists but is no longer in my name she explained there was nothing they could do and I should call the bank to have them transfer, except my new account is not w/ the same bank. They said the system is automated and there is nothing they can do. I asked to speak to her supervisor (we are 2 levels up now) and at least got someone how was willing to admit that something else could be done. Looked and claimed there wasn't anything he can do. As someone who used to work for major company's in customer service there is always something you can do in a system. Maybe it requires a certain supervisor passcode or a special work around in the system but there is always something. They said I should talk to the person who has the bank account, but given that I am paying them a fee to use their service I shouldn't have to. And not to mention not everyone would be able to do that. What if I was a previously abused woman and the account was under my abusive ex husband's name? Not helping me (thankfully that is not me) could lead to a lawsuit. Ridiculous. I will be posting this review everywhere I can.

I have been an EBay purchaser for many years, but this relationship is now coming to an end. I have found that in the past year or so, EBay DOES NOT SUPPORT, the purchaser. They permit too many scammers and have created such a complicated, and cumbersome process to file a claim. Their complaint, resolution and refund process has become impossible to work with. Another problem is that sellers are often "Suspended" without prior notice to the purchaser, leaving a purchaser without any recourse for a refund. So far in 2015 I have lost sever hundreds of dollars due to EBay not supporting the purchaser.

EBay has become disreputable and a supporter of fraudulent Asian sellers. Shame on EBay!

I ordered an item of clothing from the site, www.liketwice.com on 7/30/15, and received a confirmation email the same day, then a second email confirming my order had been shipped on 8/4/15. The shipping service was DHL, with a tracking number provided. I tracked the shipment for several weeks, and every day it stated DHL was waiting for the package to be dropped off at the shipping site. Last week the tracking number stopped functioning, and I contacted DHL who stated they never received the package from www.liketwice.com. I attempted to contact www.liketwice.com to resolve the issue, however they have since closed down and merged with eBay Valet. There is no way to contact the company regarding orders not received.

I have since filed a complaint with the Greater San Francisco BBB, and I suggest everyone who has had a similar experience do the same. The website to do so is listed below:

http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/like-twice-in-san-francisco-ca-*******/complaints

For years I have had a successful small business on eBay. (MyPinkPorch). Over the last year and a half, my sales have plummeted and this year I am barely selling a thing. Something has changed in the way eBay is now conducting it's business. I am running my business as I always have so why the big drop off? I think maybe eBay prefers big corporate business that sell hundreds and thousands of items every month and is not so interested in "small independent sellers" such as I. Seems my items no longer get the exposure they used to and hence sales are very sporadic at best. Maybe it's time to consider another venue to sell my handcrafted products?

I don't have an ebay account but my husband does. He sold my iPhone online. Not only do we keep having fraudulent buyers attempting to buy the phone without payment. But if you have paid a shipping company (a third party) and have receipts that you have paid for a product to be shipped to the confirmed address. And provide this as proof to ebay, this is not considered proof that you sent the produce if the buyer lied and said they didn't receive it. Even though the buyer has no proof and you do have proof of shipping it ebay's terrible customer service will HARASS you and make you pay for an item you no longer have and now must pay for. Or they want YOU AS THE SELLER to pay extra for tracking as proof because proof that paid for shipping to the confirmed address is not sufficient. EBay rep even said this is a terrible position they put sellers in!

Ebay is simply a money grab, Has been since it's inception. Encourages and profits greatly from fraudulent practices especially in the selling of illegal counterfeit items and successfully hides behind it's "venue only status" and treats it's sellers with zero respect. Changes it's policies constantly to only advantage itself. Potential buyers and sellers seriously beware and understand the risk you assume on every transaction you engage in. Buyers especially should only fund their payments with major credit cards for the protections they afford against online fraud.

EBAY has no way to distinguish the endless identical dealer ads from individual sellers when you are buying. It has become a giant reseller haven for junk. There is still the occasional individual selling a good deal, but you have to wade through piles of crap to find them. The site is intentionally complex. They must have run out of ideas for ways to charge fees. It is unfair to charge fees on items that do not sell. If their site does not generate income, what have you paid a fee for? To give Ebay your money? I ended up with a bill that didn't even cover what I sold. What a joke. Never again. Hello, Craigslist.

I sold an item. Buyer took parts out from the item and sent it back to us, saying that item did not work, even warranty seals were broken. Ebay asked me to refund buyers money because it is ebay policy if buyer return any item as defective than seller has to return money including shipping cost. I explain ebay all the situation how this buyer is ripping me off but ebay has no way to find out who is wrong or right. Look like it is very tricky to do business on ebay. According to ebay recent policy you can easily ruin any seller or seller reputation, plus seller will also get discredit as reward. For me ebay is not good platform to do business.

They sent me an email with a tracking number. I was tracking it for 2 weeks and then all of a sudden, it said there was an error and the tracking info could no longer be found. I called DHL which is the company's website that the tracking number took me to. And they said it's not one of their tracking numbers and to call the company that shipped it. Of course this was ordered the day Twice announced their shut down and they no longer offer customer support. No way to contract Twice, no way to receive the items I've purchased, and no way to get a refund. This is straight out THEFT!

I will start by saying that the dress I ordered was just like the pic, it was perfect but what really blew me away was that this company REALLY cared, they contacted me to see if my order had arrived yet(, honestly I shop so much online I tent to forget untell I get it or go to order something and see I havent got what I ordered first time)So I looked at dates and there was still a week to go before it would have been late, sex-plaza2014 was so concerned that I got it and so sweet when I emailed with them that it had arrived, early I might add. I just had to do this review, they have proven to me that customer service still does exsit, I will always check with sex-plaza2014 to see if they have what I want (, even if it cost more)before I order from anyone eles,,, Please dont let the name fool you they have lots of cute dresses and other clothing that has nothing to do with the name.

The very day they announced they were closing is the day I sent a bag of clothes. There were over 30 items and I have not received them back yet. They have closed shop! They charged me to return them & the tracking # they sent me doesn't work. DHL says they never got it & the number is not valid w/ Fed Ex or USPS.
I have emailed them and sent them a message on Ebay. No response yet.

I'm both a buyer and a seller on Ebay. I completely support the concept of people being able to run a small internet based business to supplement their income. I salute those people.

What I do not appreciate is big businesses that offer horrible customer service and lack of business ethics ripping people like me off and Ebay simply allows it.

I recently made a large purchase that was listed as "free shipping" yet when it was delivered I had to pay shipping. I contacted the seller and they pretty much told me too bad, I wouldn't be reimbursed. I contacted ebay and they said they couldn't help me.

Ebay doesn't offer buyer protection, they offer protection to the sellers who sell thousands of items a day.

Shame on you Ebay!