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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Illinois
1 review
6 helpful votes
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Buyer Biased
September 20, 2015

EBay IS a great place to sell some items & make some extra cash HOWEVER their "Buyer-Biased" return policy is THE worst policy I have ever seen. Almost always siding with the buyer if there is any issue whatsoever That certainly is not fair to the seller who comes across that shady buyer that knows how to work eBay's policies

Date of experience: September 20, 2015
Georgia
4 reviews
26 helpful votes
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Well, it's certainly a legitimate site that you can make money on. Your success largely depends on whether your items are sale worthy and how much inventory you have. Some people make a little extra money here and there. Others have warehouses full of items and make hundreds of thousands a year selling on ebay.com. Your success depends on YOU rather than ebay.com itself. I've had some items on there, and some things have sold. You get paid just like you expect. The only reason I don't give it 5 stars is the fee structure is a bit steep. That certainly will not keep you from making money, but it's enough to make note of it.

Date of experience: September 19, 2015
Michigan
1 review
3 helpful votes
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EBay Inc and it's CEO John Donahoe along with top rated seller "HubcapJoes" is suspected of using Racketeering and "In Your Face" Mafia Style Tactics to attack critics who expose eBay corporate wrongdoings. Please see this article for proof: http://bit.ly/1LotLmV

Date of experience: September 19, 2015
Florida
5 reviews
17 helpful votes
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Who doesn't shop eBay?
September 17, 2015

So much available - great prices that are negotiable. Love it.

Date of experience: September 17, 2015
Missouri
10 reviews
220 helpful votes
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Great but be careful
September 15, 2015

On ebay you can find everything your heart desires. Prices are negotiable, very often you stumble upon a great deal BUT also you can stumble upon a risky seller who is looking to tip you off. You have to be careful and do you research before you buy anything

Date of experience: September 15, 2015
South Africa
2 reviews
19 helpful votes
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I ordered an item some time ago from SkiersBoard, they sent me tracking information for what looked like a completely different item.

After waiting well over a month, I requested they provide details as to where the item was as it had still not arrived. All I got was a rude, arrogant response from the owner stating that I must wait.

I then informed him that, should it not arrive within time, I will have to escalate the dispute to PayPal, a few emails later he became aggressive & informed me that that "I will get whats coming to me" in a vengeful tone.

In short PayPal refunded me, when the owner refused.

I have been using eBay for many years & this was the worst experience I have had.

Please, everyone - do yourself a favour & avoid purchasing from SkiersBoard.

Date of experience: September 15, 2015
Tennessee
1 review
2 helpful votes
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I want the credit I'm due!
September 15, 2015

I want my credit on the items I sold. I see that the company has closed but that gives them no right to take my credit from the clothes they sold on their site. Does anyone know who to contact?

Date of experience: September 14, 2015
NL
5 reviews
6 helpful votes
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Not best service!
September 14, 2015

I'm not very happy with their service. There are lots of sellers who have high rank, but still in reality they never send it to me the paid order I've made.

Date of experience: September 14, 2015
Kentucky
3 reviews
0 helpful votes
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AWESOME
September 14, 2015

I'VE BEEN ORDERING AND SELLING A FEW ITEMS ON EBAY NOW FOR A LONG TIME AND I HAVE NEVER HAD A PROBLEM THEY HAVENT RESOLVED. LOVE LOVE LOVE IT!

Date of experience: September 14, 2015
Florida
5 reviews
9 helpful votes
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Great experience!
September 14, 2015

Ive bought a lot of different items off of ebay and so far no issues. Usually one of the cheapest places to find things as well. If you order something out of country the shipping time is a little longer but its worth it for the price you pay! Highly recommended!

Date of experience: September 13, 2015
Australia
1 review
3 helpful votes
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Bought loads from Ebay over the years and never had a hassle. However when trying to sell! It used to be so easy but not now, nothing is where it should be "Reserve Price" for example, it used to be there by default, there is an add feature but when you go there and tick the Reserve Price box and save it it doesn't appear in the listing! Also I moved from UK to Australia years ago, I got my account switched across but my listings wanted me to put UK post code and wouldn't let me change it to Australian one, not to mention the hundreds of attempts to get the listing right with error messages that didn't make it clear what they wanted or gave no option to fix. I sold 6 things online for free via Gumtree while trying to get one listing on Ebay (I cancelled it as it got dark and had enough). Its is an absoloutly terrible tool to use to sell stuff on they make a simple process far too complicated and the fees are well above what the market rate is or should be. I have been double billed in UK pounds and Australian dollars and so sick of speaking to Ebay reps to fix things or to ask them to fix things they told me they had! Hundreds of frustrations when dealing with them or trying to post something to sell its SO SO HARD. So much easier to buy but thats been a while so maybe not. I would certainly NOT recommend Ebay for anyone wanting to sell online try the online classifieds instead.

Terrible crap service if I didn't like to buy things online I would certainly never use it again it sucks...

Date of experience: September 13, 2015
India
1 review
2 helpful votes
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Didnt gt my Product
September 12, 2015

JUST A FRAUD AND WASTING OF TIME... They gave me a coupon wotth 250, which can be used on a minimum putchase of 350. I had ordered a micro sd card worth 489, they said to deliver it within 10 days. But when i didnt gt it till 20 days, i call them and enquired about my product, they said it will reach within few days and it is with the courier company (Aramex), so i call the courier Aramex and that bull $#*! courier company keeps promising me that they will deliver my product as soon as possible and these courier company took 20 days (in 20 days i call them for 15-18 times) and after 20 days they sent me a text saying that my product has taken back by the seller and if i want to get my product then i had to contact ebay,
I call e bay and said about my problem they said me that i will gt my product by raising e bay guarantee claim, i claimed it and got a paisa pay id. They said that they will contact me within 5 days bt even after 15 days they didnt, so i call them and asked about my e bay guarantee claim then they said that they will not provide my product. So after wasting my 2 months of time and money on phone calls, i got nothing... so please beware of such frauds.

Date of experience: September 11, 2015
Arizona
4 reviews
17 helpful votes
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Ebay can be a good shopping website to buy from if you can tell between scammers and legitimate sellers I only got scammed once on ebay but most of the transactions I made were pretty good there seems to be lot of bad sellers on ebay always check the amount of positive and negative feedback and you should be fine with buying off of ebay atleast with amazon.com there are hardly any scammers

Date of experience: September 10, 2015
California
1 review
3 helpful votes
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EBay Sucks
September 9, 2015

If your selling on eBay good luck! EBay has no respect for its sellers people can break something and use it and say it came that way and get a full refund and a negative a mark on your account for up to a year! THEY ONLY CARE ABOUT THE MONEY FROM THE BUYER! They dont care about us buyers who are trying to make a living for out famillys!

Date of experience: September 9, 2015
India
1 review
2 helpful votes
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The $#*!ing services ebay provided, they cancel my product without any reason. My product was placed but they cancel my product. Below details are of my product.

Courier name: BLUE DART
Airway Bill Details: *******0165
PaisaPay ID *******5121

Ebay provided poor customer services, less quality product, and make fool customer by saying we are doing this and that and in last they said sorry we cancel your product. Now what can I do by there $#*!ing sorry

Date of experience: September 8, 2015
Georgia
27 reviews
16 helpful votes
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Selling on ebay not good
September 11, 2015

I've been on ebay for over 10 years, selling has not been that good, so far i've lost over 1,000 dollars selling on ebay, i've gotten some great deals buying, i guess it has even out, but still won't sell on ebay

Date of experience: September 8, 2015
New York
1 review
3 helpful votes
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Ever hear of Ali-Expess.com? Well, it's China's e-bay or so like it, but BIGGER! Did you know that e-bay is just a pawn in the game of chess? Ever wonder how new items are so cheap and you can't afford to sell yours for a profit? China produces about 70% of all manufacturing that comes to us in the U.S. There is a conglomeracy of China products based in California that China sellers use from a HUGE warehouse so they can ship items on e-bay faster rather than from China, a new one but much smaller has opened up here in N. Y. After doing much research, I now use ebids.net to sell on and Ali-express.com to buy from, ordering direct and bargaining with the seller using e-bay as a tool. E-bay is just another middleman who has gotten too big for their britches, making money buying and selling products on their website. Amazon is a true leader in selling products and is U.S. not from China based. E-bay is just another website that does not care about you or me but still must not conform to regulations as they hold themselves not responsible as per their agreement policy. We can complain all we want and lose money to e-bay but, it is up to us to do our homework and look out for ourselves. Shop around people, make offers to sellers privately and sell on the 2nd biggest selling site to help e-bay monopoly. Wall-mart has the best prices if you settle for their brands and Ali-express if you can wait the extra time on shipping putting the big time sellers out of business. P.S. China will sell from their warehouses but will not let us use them in the United States. To buy quantity, use Alibaba.com and warehouse yourself if you have the room. Please share these websites with others.

Date of experience: September 5, 2015
Australia
1 review
4 helpful votes
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Pathatic exp
September 5, 2015

Ordered a refurbished nutribullet juicer a month before from ebay seller (repair workshop etc) but after following up with seller and visited local post office got the broken item and when approched seller, such a pathatic customer service i have never expected. Such a worse exp. The item got delivered to selller 5 days ago but till date no answer from seller. They just sell the item and forget everythng. I have gone mad and frustrated and not gonna buy anythbg from ebay. Worse nightmare. Full of stress and mentally tensions. God know when the new item will be sent. I have spent $109.

Date of experience: September 5, 2015
Colorado
1 review
3 helpful votes
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I should have learned my lesson after selling a book and having it returned to me three months later because they buyer claimed it was not in the condition that I stated it was in the listing. Seriously? The person obviously used it for their class and either dropped the class or could have even finished it, then returned the book to me. Half.com automatically pulled the money out of my account. Of course, the book came back in much worse shape than I sold it and I was out all of the money I spent on shipping it as well. Recently, I had a buyer who claimed that the book was "damaged" in shipping, claiming that they pages were torn. It was a hardbound book bound in bubble wrap and shipped thru the United States Postal system. Unless someone opened the package and pulled the book out and ripped the pages, there is no way there were torn pages from shipping. Anyone who has sold on this site knows they only give you a tippance for shipping. The actual cost of shipping via media mail, as they claim they're covering, is always higher, and tracking, insurance, etc. is out of your own pocket. This buyer wanted a refund WITHOUT shipping the book back to me! Of course, half.com wrote to tell me that the buyer filed a "buyer protection claim" and is going to send the book back to me. They also said they WILL deduct the money from my account should I refuse delivery of the book. Why would I do that? I'm hoping to get SOMEthing back, and then I'll sell it on Amazon or somewhere else. Any suggestions? Would have been better to sell it back to the college bookstore!

Date of experience: September 5, 2015
Virginia
1 review
6 helpful votes
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Selling
September 4, 2015

Ebay has no consideration what-so-ever for the seller. A buyer can return an item even if the seller does not accept returns and the description was 100% accurate. Whenever a buyer returns an item whether you accept returns or not it affects your seller rating which can cause more fees to be charged as well as less views for your item. Ebay charges 10% of your total sales as it is which is outrageous for how poor their customer service is towards sellers. Also it takes hours just to reach an Ebay representative over the phone who will more than likely have no answer towards your problem. They will most likely tell you that you are just $#*!ed. Worst site you could possibly sell on. They definitely need new management as well as a change to their Ebay policies. With how $#*!ty their customer service is they should be charging no more than 5% of total sales. Either way they really don't care if one seller is kicked off considering the huge cut they get just for letting you post on your website and using bots versus actual employees to resolve seller/buyer conflicts.

Date of experience: September 4, 2015