eBayReviews 3,492

I recently sold an expensive, brand new item (several hundred $) which was never worn and still had all original tags. I shipped it from Canada to US. He proceeded to use the "money back guarantee" loophole. He had no valid grounds to get his $ back as proven by all the photos of the item and the fact that I specified No Returns in my ad knowing that it was new and there would be no reason to return it. Ebay did not investigate the case just gave him his hundreds of dollars back.
Now I have no payment, no canada goose down parka, no help from eBay and the buyer is ignoring all my attempts to contact him to get my parka back which I now know he never had any intention of returning! And Ebay will do Nothing.
Not only will they do nothing to help me get my product back they want me to pay them their commission!
Remove all $ and access to your $ from the reach of ebay AND paypal. They work together and are thieves!

I went to finally utilize my credit from selling my clothes just to find out that they're closed? They had no problems sending out emails to get me buy their clothes, but couldn't bother to send a message to tell me to request my money?

Seems like more than just bad business. Can a company just post on their website, without directly contacting their customers, and give only 30 days for compliance? I see the makings of a class action lawsuit here...

AS A SELLER: Eba used to be fair. Fees, back and forth feedback, real people to talk to. Now it takes out so much in Fees and Paypal fees, one ways feedback from buyer, holds sellers hostage, rules always changing, makes it hard to compete with all the overhead. NO DIRECT PHONE NUMBERS FOR HELP

AS A BUYER: You can certainly get good deals and safer than Craigs list. But your experience is as good as your seller's service. They stand behind purchases for Buyers but really do nothing to protect sellers.

THEY NEED PHONE CONTACTS NOT THOSE ANNOYING FORMS AND FAQ

Bought an item on eBay, it was broken. So after reading Ebays advice, ie contact seller first and see if it can be resolved, and sellers advice, contact them first before raising it as a problem, I returned the item to seller. They told me to send it Recorded service and get proof of postage, I did and it was £11.99. Post office explained it was 1 cm over size so had to go into next postage bracket. I had used same packaging. I had to be guided by post office charges, it was not up to me! When I contacted seller they said it was faulty but they wouldn't refund full postage, only £3.57, so I am £8 out for pocket because seller sent me broken clock. I contacted seller and they said I should have gone through eBay to return it, it would only have costed £2.99. Too late now. I rang eBay and they said returns postage costs was up to seller and buyer, they couldn't help... Then why don't they remind you of this when they tell you to resolve matters with seller, I foolishly thought the seller would honour our verbal agreement for full postage refund... Buyer beware... eBay won't help!

I own a car dealership in ohio and i purchased two sets of headlights for a g35 coupe. When i received the box it only had 1 set of headlights in it. The seller wouldnt return any of my calls and
I tried to get ebay to step in and they wouldnt do anything either. It took them 10min to tell me were looking into it and then sorry we cant help. Be aware if you order more than one item you will get no response from the seller and good luck getting your money back. So i paid $599.90 for a set of
Headlights that cost $299.00

I have made a few substantial sales through eBay but they are not seller friendly. I've had situations where someone puts in a bid but never end up paying for it and eBay still charges me selling fees upfront until it gets resolved by opening up a case. And the annoying part is if you want to request a refund on your credit balance, you have to call the customer service number where you wait for ages for someone to pick up. I don't know why they make the selling process so difficult and convoluted. It's like they have something against sellers. I know a lot of fraud happens on eBay but buyers are just as likely to be fraudulent as sellers.

DO NOT BE FOOLED BY THEIR WARRANTY. IT IS SO COMPLICATED AND INVOLVED IT IS EASIER TO JUST NOT BUY THE VEHICLE. THE DAMAGES TO MY CAR WERE WATER THAT WAS NOT REPORTED BY SELLER AT ALL SO THE CAR WAS WATER DAMAGE SO BAD IT SHOULD HAVE BEEN SALVAGED. EBAY WANTED ME TO GET AN ESTIMATE AND UNLESS THE ENGINE OR TRANSMISSION DAMAGE WAS OVER $1000 THEY COULD NOT HELP. EVERYTHING ON THE CAR WAS CRUMBLING APART. IM OUT $10K FOR THE TRUCK AND THE REPAIRS ARE WELL OVER THAT BIT BY BIT. PLUS EBAY ONLY WANTS YOU TO TAKE THE VEHICLE TO A DEALERSHIP OR CHAIN REPAIR COMPANY AND YOU CANT PAY FOR THE REPAIRS SO THE VEHICLE JUST SITS AROUND. WHEN IT SITS AROUND YOU CANT DISTINGUISE THE DAMAGES... YOU CANT WIN! SCAM!

I sold a gift card. Buyer claimed it was empty. It wasn't. I tried to communicate with buyer, they did not respond. As I had my card back full of funds, I refunded the buyer. I left buyer negative feedback about what a hassle the whole thing had been. Buyer retaliated by saying I sold her an empty gift card. I contacted ebay to have it removed. I had evidence that gift card was full. They said it didn't matter what the truth was, whether the card had money or not. In their opinion I did not work with the buyer enough to show them "how to use the product". SO after MUCH hassle and headache I was left with a review saying I sold an empty gift card, regardless of proof opposite. I thought I did everything by the book, and I still got screwed. It didn't matter who was "right", only that the incompetent person who couldn't figure out how to use a gift card didn't receive proper "help" from me. Bad review stands. I am cancelling my account and never using this service again. They don't care to protect those who are in the right.

I had my selling privileges revoked back in 2013 because I started another account, linked it to the main one (which is perfectly allowed) and started trying to dropship (which also, according to the policies I scoured beforehand, was allowed).

They revoked selling privileges for both accounts with no warning or information on WHY it happened. I called them recently to try to get it removed because I really need to start selling on there again, and I was told that it was permanent and that I should sell on a different auction site but i could still buy on eBay! Are you kidding me?

The customer service guy I spoke to was not helpful at all and for most of the call just kept repeating himself instead of giving me actual information. When I finally got a bit angry he finally told me that they were revoked because one of my accounts was caught trying to get around eBay policies, but would not tell me which ones, and would not let me do a thing to fix it.

Now, if this was a second or third strike I probably would never have tried to get my selling privileges back, however I have NEVER been banned, suspended, had listings deleted, or gotten into ANY trouble in the years I was using eBay before this happened. Additionally, I have an account that has ZERO negative feedbacks. I guess I just do not understand why they won't work with me, when all I want to do is go back to selling and not just making myself money, but THEM as well?

I was never notified by Twice that they were closing and I have $30 of store credit for returned items and was in the process of moving during the time they posted the letter online in July. They basically gave people a month to figure it out and request a check... then stole our money or merchandise if they werent contacted within that time frame, now with no way to contact them. $30 isnt a lot but it's mine regardless. Bad Business!

The biggest mistake I did in my life is bought a product [laptop - HP Pavillion 15 Touch 4th Gen i5 12GB Ram 1TB Hdd Win 8.1 1.5GB Intel Graphics**************) - Price: Rs. 37,602.00)] from eBay, I will make sure that my family, friends, colleagues etc. will never buy any product from eBay.

EBay simply don't know concept of buying products online, let me know you - first is saving time. I had requested replacement of my product and you USELESS eBay simply emailed me after 7 - 8 DAYs saying I have to dispatch my product to the seller by myself. If I had that much time then why I had used USELESS eBay. And in your email you stat that if I will not dispatch that product within 5 days of receiving your mail you will cancel my replacement request. HELL.

After dispatching faulty laptop I had requested for replacement and guess what, what I got in replacement - a broken laptop.

I had returned the broken laptop to the seller using same way - courier by myself to the seller. And seller confirmed receiving of broken laptop. Now story starts from here - this time I had requested my HARD EARNED MONEY back. I had provided all details - images of broken laptop and receipt of courier but TILL DATE EBAY HAVE NOT RETURNED MY MONEY TO ME.

From 07th September 2015 I am requesting eBay to return my money and called approx 8 - 10 times to their USELESS customer care but still I am struggling with my refund.

Is this a way to do online business?

I used to love Ebay but its losing its lustre. Ebay does do a reasonable job of ensuring you are happy with your purchase. If you have an issue with a seller Ebay's dispute resolution system mostly ensures good lines of communication between you and the seller and Ebays team.

That said making the buyer return goods that simply don't match what was offered and at their expense is not on.If the seller wants their questionable items back it should be on them to meet the cost. Assuming of course the buyer can prove his/her case and this is not normally not that hard.

I have found in the last six or so months there is an ever increasing presence of shifty sellers on line. Especially from Hong Kong/China. So much so I'm for the most part no longer willing to buy goods from this region. By contrast UK/US sellers seem to be for the most part honest and I have rarely had reason to doubt them.

In summary Ebay is, in my opinion, a step up from sites like Alibaba but it needs to do more to police its sellers and come down harder on those who don't do the right thing by the customer.

Greed and lack of respect for the sellers has ruined the Ebay experience, at least for most of the sellers anyway. If you buy new things from a foreign country, in bulk, and sell in bulk, yes, Ebay is THE place for you. If you are a small business or an individual trying to reduce clutter, forget Ebay. The Rules, Regulations, Changes, and the highest fees ever have changed Ebay from an on-line auction site to an on-line catalog filled with cheap, foreign made products. Sure, you can still find something you are looking for now, but in the years to come, greed will have driven away even the steadfast sellers who remain today. I would comment on their customer service, but there isn't any. At least not for a seller.