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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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I placed an order with an updates shipping address to my new address, however, this was shipped to my old address. I received no response fro the seller so I then called Ebay. I spent several minutes arguing with a customer service representative as to when the address was changed. Multiple times I told her it was prior to placing the order and did not know it went to the old address until the confirmation email was received. She refused to accept the fact that this was an Ebay issue and kept placing the blame on me. There is a reason I changed the address prior to placing the order... so I would actually get the item! Why can't a business just say technology is not perfect, let's see what I can do to make this right. It's not rocket science people. Ugh!
Purchased a computer from this guys eBay site on Saturday October 10,2015, purchasing it thru my paypal account. On Monday the 12th, got an email from him and paypal saying he canceled the deal because it was "out of stock". A check on the item showed it had already been relisted for $70 more! I complained to the vendor, but he wouldn't acknowledge my complaint. After the waiting period passed, I put a negative review about the guy and he finally responded yesterday by offering to make good on the sale if I'd remove the bad review. When I asked him to give me some specifics on the offer, he didn't reply and this morning when I asked him again about it, he said the negative review had been deleted by eBay and to "have a nice day". I called eBay customer service and they looked into my complaint and agreed that he did in fact sell it to me and then cancelled and relisted the item for $70 more. They are now conducting an audit of this guys dealings and said they would most likely put some sort of "sanction" on him over it.
Think twice before dealing with this guy. He's obviously not trust-able.
You can buy anything in lowest price. Fast shipping speed, accurate description of the product. Easy to use. Good to business with ebay.
I like eBay but I had a shipping problems which they just ignore. And I think their protection against fraud could be better!
It's the first place I go when I am looking for something. I feel like I get a pretty good deal most of the time. If something isn't right you have the eBay guarantee to make it right or your money back. Can't ask for more than that. Amazon ain't bad either.
I been with Ebay for 3 years now as a buyer. My advice as a buyer, and as a seller too, would be to do your homework on the person you want to bid or buy from, sell to. By what I mean by homework is, look at percentage number next to there name, this tells you out of 100 percent what they measure up to. Look at what other customers say about them. I have followed this rule, and only only 2 bad experiences in which Ebay compensated me. My personal rule, I do not deal with anyone with a lower than 99 percent!
Have had good deals from ebay but was totally defrauded by a seller. Product was so bad I could not even donate it, nothing like the picture on the invoice. Ebay let the seller do this and evidently I was not the first person to be cheated by this seller. Will not purchase from ebay again.
Very poor consumer satisfaction... Don't bother even after writing so many times...
I love eBay as a buyer but absolutely hate it as a seller. I've sold on eBay for a few years. Not anymore. Fees are too high, cannot leave negative feedback for $#*!tyy buyers and no seller protection against fraudulent buyers. But as a buyer there are some good deals to be had as long as you don't get into an emotional bidding war. Winner always loses. All reviews are true. Depending on which side of the line your on.
I never used the service but I see that a lot of clients are very angry with Twice. I read that they went to Ebay Valet after closing down. I don't know who was responsible for all the obvious theft in that company, but it would be easy enough to file a lawsuit against them, to contact business pages like Forbes, and to contact the co-founders of Twice. In their goodbye letter they left their names: Noah Ready-Campbell and Calvin Young. If you guys were stolen from you should be making an uproar in the places where it counts. I hope you guys get your money back!
https://www.liketwice.com/
http://sellforme.ebay.com/home
I love to make shopping via ebay site. Great diversity of products at very attractive prices.
I called eBay to appeal an unfair bad feedback. She and other reps laughed at me! She was slurring her words saying "there's nothing we can do"... laughing... not to mention her giggling preppy fake voice! At first, she said, "Hi how are you?" I said "could be better". She laughed, "aw that's not what I like to hear." Terrible service! Called again, different girl (sounded new)... she told me "we always side with the buyers"! Finally a rep admitted it! EBay will NEVER help it's sellers! They are all about money! I used to think differently, but this is my first time calling about feedback... and it was an admonition.
They are really un fair, when they took desicion never change that even before take desicion never give chance to explain from our site. What ever they understand by that making desicion.
I have ordered 3 items from EBay, my bad none of the products were useful/as described, claimed an Issue customer representative called and asked me to send the product back but i did not get any address to send the product. Selfie stick is not stable where i can click the picture. I have lost trust on online shopping because of eBay.
I have had no trouble ordering from ebay they stand behind all you purchases!
I recently purchased on EBay (from a company calling itself American Rhino) a dog Halloween custom for $20. When it arrived it was too small, so I contacted the seller by email and asked to exchange the item. The seller refused to deal with me and directed me to EBay. After 2 calls to EBay over 2 weeks, I was finally told an exchange was not possible because the larger item had already sold out. So now it was just a matter of making the return. After two more calls over a period of 2 more weeks, I finally got an email from EBay supposedly offering directions how to return the item. The link with instructions didn't work, so I had to call EBay a 5th time only to learn I was expected to pay for the return of the item. In other words, I was being directed to pay $10-20 in return shipping costs to get a $20 return. Needless to say, this has been a horrible shopping experience and I do no plan to ever purchase anything on EBay again!
Bought this JLS-2016 Electric Airsoft Pistol from a seller on eBay for $19.00 but it's not worth 19 cents it should come with a case of super glue to keep it together parts break off it the clip is junk also BB fly out of the clip before you get it in the gun the gun jams all the time, the pistol looks great but that is all it is good for is to look at for actual shooting and having fun with it is junk I would rather have a sling shot. Thank You
We sell our cloth pots off of Ebay. Thank you for helping
To make our business a success.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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