Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eBay

eBay

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eBay?
grey stargrey stargrey stargrey stargrey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Merry C.
Unfollow Merry C.
Share Review
Report Review

Ebay System Error
November 11, 2015

I placed an order with an updates shipping address to my new address, however, this was shipped to my old address. I received no response fro the seller so I then called Ebay. I spent several minutes arguing with a customer service representative as to when the address was changed. Multiple times I told her it was prior to placing the order and did not know it went to the old address until the confirmation email was received. She refused to accept the fact that this was an Ebay issue and kept placing the blame on me. There is a reason I changed the address prior to placing the order... so I would actually get the item! Why can't a business just say technology is not perfect, let's see what I can do to make this right. It's not rocket science people. Ugh!

Date of experience: November 11, 2015
California
1 review
0 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

Purchased a computer from this guys eBay site on Saturday October 10,2015, purchasing it thru my paypal account. On Monday the 12th, got an email from him and paypal saying he canceled the deal because it was "out of stock". A check on the item showed it had already been relisted for $70 more! I complained to the vendor, but he wouldn't acknowledge my complaint. After the waiting period passed, I put a negative review about the guy and he finally responded yesterday by offering to make good on the sale if I'd remove the bad review. When I asked him to give me some specifics on the offer, he didn't reply and this morning when I asked him again about it, he said the negative review had been deleted by eBay and to "have a nice day". I called eBay customer service and they looked into my complaint and agreed that he did in fact sell it to me and then cancelled and relisted the item for $70 more. They are now conducting an audit of this guys dealings and said they would most likely put some sort of "sanction" on him over it.

Think twice before dealing with this guy. He's obviously not trust-able.

Date of experience: November 10, 2015
New Zealand
2 reviews
0 helpful votes
Follow Hardeep S.
Unfollow Hardeep S.
Share Review
Report Review

You can depend on it.
November 11, 2015

You can buy anything in lowest price. Fast shipping speed, accurate description of the product. Easy to use. Good to business with ebay.

Date of experience: November 10, 2015
NL
5 reviews
11 helpful votes
Follow Loray S.
Unfollow Loray S.
Share Review
Report Review

I like eBay but I had a shipping problems which they just ignore. And I think their protection against fraud could be better!

Date of experience: November 9, 2015
Georgia
3 reviews
20 helpful votes
Follow Joseph C.
Unfollow Joseph C.
Share Review
Report Review

It's the first place I go when I am looking for something. I feel like I get a pretty good deal most of the time. If something isn't right you have the eBay guarantee to make it right or your money back. Can't ask for more than that. Amazon ain't bad either.

Date of experience: November 8, 2015
New York
5 reviews
1 helpful vote
Follow Nikki V.
Unfollow Nikki V.
Share Review
Report Review

I been with Ebay for 3 years now as a buyer. My advice as a buyer, and as a seller too, would be to do your homework on the person you want to bid or buy from, sell to. By what I mean by homework is, look at percentage number next to there name, this tells you out of 100 percent what they measure up to. Look at what other customers say about them. I have followed this rule, and only only 2 bad experiences in which Ebay compensated me. My personal rule, I do not deal with anyone with a lower than 99 percent!

Date of experience: November 8, 2015
Virginia
3 reviews
2 helpful votes
Follow J D.
Unfollow J D.
Share Review
Report Review

Ebay
November 8, 2015

Have had good deals from ebay but was totally defrauded by a seller. Product was so bad I could not even donate it, nothing like the picture on the invoice. Ebay let the seller do this and evidently I was not the first person to be cheated by this seller. Will not purchase from ebay again.

Date of experience: November 8, 2015
India
1 review
1 helpful vote
Follow Shishir S.
Unfollow Shishir S.
Share Review
Report Review

Very poor consumer satisfaction... Don't bother even after writing so many times...

Date of experience: November 7, 2015
Illinois
5 reviews
5 helpful votes
Follow Jon F.
Unfollow Jon F.
Share Review
Report Review

Meh
November 7, 2015

I love eBay as a buyer but absolutely hate it as a seller. I've sold on eBay for a few years. Not anymore. Fees are too high, cannot leave negative feedback for $#*!tyy buyers and no seller protection against fraudulent buyers. But as a buyer there are some good deals to be had as long as you don't get into an emotional bidding war. Winner always loses. All reviews are true. Depending on which side of the line your on.

Date of experience: November 5, 2015
Alabama
1 review
6 helpful votes
Follow Kelly W.
Unfollow Kelly W.
Share Review
Report Review

Note to all commenters
November 5, 2015

I never used the service but I see that a lot of clients are very angry with Twice. I read that they went to Ebay Valet after closing down. I don't know who was responsible for all the obvious theft in that company, but it would be easy enough to file a lawsuit against them, to contact business pages like Forbes, and to contact the co-founders of Twice. In their goodbye letter they left their names: Noah Ready-Campbell and Calvin Young. If you guys were stolen from you should be making an uproar in the places where it counts. I hope you guys get your money back!

https://www.liketwice.com/

http://sellforme.ebay.com/home

Date of experience: November 5, 2015
Israel
3 reviews
0 helpful votes
Follow Eden M.
Unfollow Eden M.
Share Review
Report Review

Great site!
November 6, 2015

I love to make shopping via ebay site. Great diversity of products at very attractive prices.

Date of experience: November 4, 2015
North Carolina
1 review
0 helpful votes
Follow ashley r.
Unfollow ashley r.
Share Review
Report Review

I called eBay to appeal an unfair bad feedback. She and other reps laughed at me! She was slurring her words saying "there's nothing we can do"... laughing... not to mention her giggling preppy fake voice! At first, she said, "Hi how are you?" I said "could be better". She laughed, "aw that's not what I like to hear." Terrible service! Called again, different girl (sounded new)... she told me "we always side with the buyers"! Finally a rep admitted it! EBay will NEVER help it's sellers! They are all about money! I used to think differently, but this is my first time calling about feedback... and it was an admonition.

Date of experience: November 4, 2015
GB
1 review
2 helpful votes
Follow Prabashini A.
Unfollow Prabashini A.
Share Review
Report Review

Unfair
November 4, 2015

They are really un fair, when they took desicion never change that even before take desicion never give chance to explain from our site. What ever they understand by that making desicion.

Date of experience: November 4, 2015
Malaysia
6 reviews
1 helpful vote
Follow Shane H.
Unfollow Shane H.
Share Review
Report Review

Great Deal
November 4, 2015

Always good for item & price comparison. Just love to shop at home.

Date of experience: November 3, 2015
India
1 review
0 helpful votes
Follow Deeksha s.
Unfollow Deeksha s.
Share Review
Report Review

I have ordered 3 items from EBay, my bad none of the products were useful/as described, claimed an Issue customer representative called and asked me to send the product back but i did not get any address to send the product. Selfie stick is not stable where i can click the picture. I have lost trust on online shopping because of eBay.

Date of experience: November 3, 2015
Canada
4 reviews
6 helpful votes
Follow Misty M.
Unfollow Misty M.
Share Review
Report Review

Great!
November 3, 2015

They are always on its high. Definitely one of the greatest service.

Date of experience: November 3, 2015
Virginia
2 reviews
7 helpful votes
Follow Thomas H.
Unfollow Thomas H.
Share Review
Report Review

Always a good buy!
November 3, 2015

I have had no trouble ordering from ebay they stand behind all you purchases!

Date of experience: November 2, 2015
California
1 review
0 helpful votes
Follow Ted H.
Unfollow Ted H.
Share Review
Report Review

I recently purchased on EBay (from a company calling itself American Rhino) a dog Halloween custom for $20. When it arrived it was too small, so I contacted the seller by email and asked to exchange the item. The seller refused to deal with me and directed me to EBay. After 2 calls to EBay over 2 weeks, I was finally told an exchange was not possible because the larger item had already sold out. So now it was just a matter of making the return. After two more calls over a period of 2 more weeks, I finally got an email from EBay supposedly offering directions how to return the item. The link with instructions didn't work, so I had to call EBay a 5th time only to learn I was expected to pay for the return of the item. In other words, I was being directed to pay $10-20 in return shipping costs to get a $20 return. Needless to say, this has been a horrible shopping experience and I do no plan to ever purchase anything on EBay again!

Date of experience: November 1, 2015
South Carolina
1 review
0 helpful votes
Follow Danny C.
Unfollow Danny C.
Share Review
Report Review

Bought this JLS-2016 Electric Airsoft Pistol from a seller on eBay for $19.00 but it's not worth 19 cents it should come with a case of super glue to keep it together parts break off it the clip is junk also BB fly out of the clip before you get it in the gun the gun jams all the time, the pistol looks great but that is all it is good for is to look at for actual shooting and having fun with it is junk I would rather have a sling shot. Thank You

Date of experience: October 30, 2015
Nevada
10 reviews
3 helpful votes
Follow Pamela F.
Unfollow Pamela F.
Share Review
Report Review

We sell our cloth pots off of Ebay. Thank you for helping
To make our business a success.

Date of experience: October 30, 2015