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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

GB
3 reviews
9 helpful votes
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Loathe it
December 8, 2015

I have used the internet for, I think, about 14 years now. I have NEVER found a worst 'community forum' than that on ebay.
Full of nasty people with a chip on their shoulder, if you go there to just ask an honest question, deeply insecure and bitter old married girls will attack you, make fun of, as well as their lame 'white knights'. Reply who will all reply in asinine ways with stupid smileys, etc.

It's obvious that these people are really unhappy about themselves, for whatever reason, and they feel the need to make other people feel bad for that.

Poor wrecked people. They say things like 'if you want us to reply properly, you have to write in proper English'.

This. Said by people who can barely spell in their own native language! They are the same people who write 'seperate' instead of 'separate', or 'wright' instead of 'right'.

Ah ah, they are as pitiful as they are COMICAL:)

Believe me I have used ebay for 12 years, and in all these years, I avoided this 'community' as far as possible. It physically makes me feel a sense of disgust and it makes me feel like I am hanging around a bunch of stupid people. When I have a question, I'll look elsewhere.

Thanks, ebay! You did a smashing job there!

Date of experience: December 8, 2015
Australia
1 review
2 helpful votes
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Ebay the name is enough
December 9, 2015

My all deals, more than 50 a yea, r are giving me absolute satisfaction

Date of experience: December 8, 2015
Oregon
2 reviews
2 helpful votes
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The jewelry shipped from China takes forever but is so worth every penny to buy it. Absolutely gorgeous even though most of it isnt real. However there are a lot of sellers who have multiples of the same item and post them 1 at a time to start bidding wars. I wont mention names but double check your product sellers before bidding or buying. Some have the same thing cheaper that hasnt been bid on. I dont know why EBAY allows it and it causes problems and encourages greed. Not a fan of this site but the jewelry is awesome.

Date of experience: December 6, 2015
California
5 reviews
11 helpful votes
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BAD Attitlude
December 6, 2015

This webiste full of bad attitude seller and they have no idea what they are selling. For example, i had experience brought a power bank charger and the seller had no idea how to use it.

Date of experience: December 6, 2015
Michigan
2 reviews
4 helpful votes
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Best Reliable Seller
December 7, 2015

I`ve shopped ebay for quite a few years now & only have had one seller that didn`t stand behind their product. Ebay stepped in & reimbursed me in full. This is one website you can trust & know that they will take care of you.

Date of experience: December 5, 2015
Texas
1 review
5 helpful votes
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Horrible
December 5, 2015

I ordered a tv stand on ebay for close to $400 but i never got delivery of it. I filed a claim but was told it was delivered which was a big lie. There was a lot of frustration sending emails back & forth which lasted for 4 months after which i was told my claim was closed & i never got my money back. If there is a 0 rating, i will gladly rate it so. I will never order anything on ebay again & will advise my loved ones too. That was my first & will be my last time.

Date of experience: December 4, 2015
GB
49 reviews
93 helpful votes
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Trying to set an account up. Came to the payment options. Found that even though their was an option box next to paypal this was a faux option. It is compulsory to tick the paypal 'choice'. Weird. I, m guessing that legally you can make a payment anyway you like, but ebay want to 'legally' force you to use paypal. Once you tick the box your choice has gone. I telephoned on numerous occasions as I could not understand why there was an option box, but it was not an option. After one hollow reply after another, the account was closed by ebay. I am now for life permanently banned from having an ebay account, unless I send documentation ie photos of myself. Strangely it hasnt killed me and I fail to see the punishment or bad effect of this. They are basically a law unto themselves. Judge, jury and executioners. The wild west.

Date of experience: December 4, 2015
Illinois
1 review
3 helpful votes
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Why this job so unprofessional here at the Louisville Kentucky branch off Trade port road? I'm working at my desk packing my customer's products when all of a sudden this co-worker walks over to my desk and starts tapping her finger nails and for what reason I don't know. I guess she wanted me to be afraid of her, but I'm thinking why the hostility. I had no idea why she was upset and I didn't really care. She made like I offended her and things, but I didn't say anything to her. I'm cool when Addecco comes and asks me if I want to get rehired here I'm going to say no, put me with a more professional company. Thanks for the job during the Christmas holiday Addecco, but you might need to reevaluate some things with this company you have a contract with.

Date of experience: December 3, 2015
Oregon
1 review
1 helpful vote
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DO NOT ATTEMPT TO BUY FROM THIS SELLER! They had a piece of instrumentation on eBay, and in the middle of my negotiations with them, (and they took forever to respond to emails) they jacked the price up $2000! They claimed that the sale price time interval had expired and "there was nothing they could do about it". Baloney. And besides, no expiration date was listed on eBay. And then when I called to complain, and yes I was angry, the manager actually said I must be "off my meds". And they "couldn't understand why I was upset". Can you believe it? What lovely customer service this company has. If I were you, I would never trust this company to follow up on what they advertise, they lack professionalism, and don't have any customer service to speak of. You'd think that companies like this would learn that people read online reviews, and that they are very influential. Learn to treat customers with respect and fairness, GP-Technical. Potential customers: there are many other sellers listed on eBay with the same or similar equipment for sale that you would have a more positive experience with, I'm sure. "Caveat Emptor" as they say (let the buyer beware).

UPDATE: I see that the company has responded with their own comments. All I can say is they're liars, they did NOT offer me a discounted price, and when I asked for it they specifically told me they didn't want to do business with me. Do you want to do business with liars?

Date of experience: December 2, 2015
New York
1 review
3 helpful votes
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I have been shopping on eBay for years spending thousands of dollars and believed that I was a valued customer with a 5 star rating shopping on their site. I thought it was a reputable place to shop and they stood behind their customers when things did not go as planned. However, I found out the hard way that the money back guarantee that they speak of did now exist in my case and they took a hands off approach and only cared about themselves and making a dishonest dollar. I purchased over $600.00 in Olive Garden Gift Cards for Christmas Gifts through eBay, only to find out that when the people went to use the cards they were empty and had no value on them because they were sold on eBay by a vendor who had used a stolen credit card to purchase the cards for resale and when I spoke to the Olive Garden's Corporate Office, the issuer of the cards, they informed me that they had cancelled all the cards that had been purchased by this vendor through fraud. When I went back to eBay regarding this bad transaction seeking their intervention and reimbursement for the money I had lost, I was told by eBay, that they could not refund me any money because I purchased them using my bank funds and did not buy the cards using my Pay Pal account and so I was out of $600.00 hard earned dollars and they did not seem to have any sense of responsibility or care about it at all. Since then I have learned that they do not screen their vendors well and continue to allow fraudulent items to be sold under their name. The vendor is still listing items on eBay.

Date of experience: December 2, 2015
California
2 reviews
16 helpful votes
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Ebay seller "willowbrookantiques" claims her items are vintage and estate items, though most are available brand new from Chinese jewelry dealers selling the identical items for a fraction of the price. Here is an example, a necklace she says is designer and sells to vintage jewelry collectors in the "Vintage & Antique" jewelry category for $88 ( **************), though countless Chinese dealers sell the identical item for $6 including shipping (see item ************** for example). Here's another example, a gold buckle cuff bracelet she says is an "estate" find, and sells in the vintage and antique category for $52, it's always available brand new by dozens of Chinese sellers for $7 including shipping (see item ************** for example). Here is another example, a lipstick shaped purse that she says is " incredibly unique" and just sold for $56 (see item **************) is always available brand new for $12 from a variety of Chinese sellers (see ************** for example). In looking through her auction history I have found countless examples of her "estate" items being readily available new for $6 or so dollars by countless Chinese sellers, this includes some of her "designer" items (like Oscar de la Renta necklaces she's sold for hundreds of dollars, they are "signed" with only a hang tag that's made from a color of metal that doesn't match the necklace. You can find the same necklaces selling for $10 from China, only the Chinese sellers don't pretend their are designer). Do some research before buying anything from this seller, odds are you can find her vintage "estate" jewelry being sold from a variety of Chinese sellers, listed honestly and at a fraction of the price.

Date of experience: December 1, 2015
Kentucky
2 reviews
1 helpful vote
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Just received a very "Flawed" BLACK RUTILE QUARTZ CABOCHON From gem-source a India based company. Store Link on Ebay. http://www.ebay.com/usr/gem-source?_ This is a video Review is to show the quality and flaws I received in the stone when i got it in. Thanks for Watching... https://youtu.be/YMMTM2Ekdo4

Date of experience: November 30, 2015
Virginia
1 review
1 helpful vote
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Ebay is one of the worst sites you can ever think of while buying a product. I had been trying to buy a 32 inch led from last month onwards and everytime I call them they just say there is a problem with the system. I am calling after a month and trying to book the same led but still it is showing the same error. Then when I call customer service they say that they are facing the same problem and till now OMG. The seller who try to sell their products its a feedback GO TO ANY OTHER CHANNELS FOR SELLING YOUR STUFF BUT A BIG NO NO TO EBAY. THEIR MIGHT BE A LOT WHO LIKE PRODUCTS AND WANT TO BUY IT BUT THEIR FREAKING SYSTEM NEVER WORKS... HAH HAH HAH

Date of experience: November 29, 2015
Illinois
13 reviews
20 helpful votes
Follow Tamara H.
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I have yet to have a bad experience with Ebas customer service in regards to sellers. I have been duped when it came to sellers overseas that had a picture of item and when I received it looked nothing like the picture. Or when a seller lied and said they lived in California but they really lived in China and it took my order forever to show up, customer service has always made sure I got my money back. The second key is emailing the seller to show how you are communicating with them in attempts to get your money back. The extra documentation helps tremendously. I say this because once I tried communicating with a seller about refunding my money for shoes she sent with the stuffing coming out and she begged me to keep them and accept her discount. I said no and proceeded to return the shoes to China. She was upset and stop responding to my emails But I had taken pictures of the receipt and the money I paid to ship it back. I was charged for the shoes and shipping which came to 60.00. Thank God for Paypal. When Ebay couldn't get her to respond to them either they refunded all of my money which is why I will continue to use them when compared to Rosegal which is a complete ripoff. Some sellers use beautiful pictures of celebrities to sell items but only a few of them look like the actual item when you receive it. I will continue to use Ebay.

Date of experience: November 27, 2015
Oregon
3 reviews
13 helpful votes
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On Nov 14 I purchased and paid for an item that was apparently fraudulent. Ebay cancelled the order but DID NOT refund my money. On Nov 16 I went online for a resolution. Because the order was cancelled I cant even file an online claim. I get stuck in an infinite loop of "you are not purchasing this itemplease choose another one". I finally spent enough time in their hellacious online resolution center to find a phine number - yep good luck with that.

After calling I got transferred 3 times and finally the answer was "I have taken care of this for you - it was definitely cancelled by us and you are due a refund. I have processed it and you will have a refuns within 3 business days."

Today is Nov 27 and still no refund. I have been a loyal user of eBay for years because I trusted that if anything went wrong, eBay would help me. I WAS WRONG. I will NEVER purchase from eBay again.

Date of experience: November 27, 2015
Michigan
1 review
0 helpful votes
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I only buy from people with really high positive feedback so that is why I've had positive experience.

Date of experience: November 26, 2015
GB
4 reviews
3 helpful votes
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Pritchard1955
November 26, 2015

Anything i ordered was set to me i ha wd no problems with ebay

Date of experience: November 25, 2015
India
1 review
1 helpful vote
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Disgusting
November 25, 2015

Why your site pages are not responding while confirmation of any order? Its FAKE site ever i have seen... worst one

Date of experience: November 24, 2015
Italy
3 reviews
2 helpful votes
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Ho acquistato da ebay, una delle cose più importanti è che c'è sempre una chat di dialogo aperta per l'assistenza, e ancora di più lo è il monitoraggio dell'acquisto. Fantastico lo consiglio a tutti. Ciao

Date of experience: November 24, 2015
Massachusetts
1 review
2 helpful votes
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Beware of this company that sells on Ebay, they don't tell you that they make these mats to order which takes time. When they say the shipped it and in fact they then say the have not and you end up going back and forth with emails to the point you just don't want to do business with them and they refuse to return funds even though item was never received.

Bad People stay away from seller id: we-are-maryland-auto-mats

Date of experience: November 24, 2015