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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

India
1 review
8 helpful votes
Follow eswar g.
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Guys, Please don't prefer Ebay shopping Online. The quality of the products are worst than ever. Even they are not refunding or replacing the item. They are keeping the claim for 21 days and just rejecting the claim. Ebay pepole are telling to contact Seller, if we call to seller they just taking lite and saying ask Ebay people and disconnecting the call. My suggestion is don't go with ebay even the price is less. Regarding quality, this was happened second time for me.

Date of experience: June 13, 2016
India
1 review
5 helpful votes
Follow Anuradha G.
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They don't check which Pin code they can provide service and still accepting orders and payments and after 2-3 days of placing order they messages that they can not deliver product.

Date of experience: June 12, 2016
Germany
1 review
5 helpful votes
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I bought a brand new i-phone 5s through PaisaPayID: *******9707 which was delivered to me on 11th Jan. 2016.

From the first month itself my back camera stopped working!
And now the phone lighting cable is not working and literally my phone is off. It is just fifth month from my purchase.

Called Apple customer care and from there I found that my device is Two Years Old and that too is Not from India! It does not even carry its guarantee! I paid the full money and received the old phone. This is fraud from e-bay!

I want my money back so that i can go for other online sites who are more trustworthy.

*Even the consignor details on Shipping receipt is wrong with an incorrect number.

Date of experience: June 11, 2016
Missouri
2 reviews
2 helpful votes
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Beads, findings
June 9, 2016

Excellent items at unbeatable prices, delivered right to your door---so you don't even have to deal with those clueless, failed social experiments at the store!

Date of experience: June 9, 2016
New York
1 review
6 helpful votes
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TOTAL RIP OFF!
June 8, 2016

Ordered 2 products, was billed for 2, only received 1. Per EBAY I must take this up with PayPal. Imagine that seller got their payment, EBAY got their commission, I did not get product! I will NEVER USE EBAY AGAIN! THEY ARE A RIPOFF!

Date of experience: June 7, 2016
Washington
1 review
5 helpful votes
Follow THU Z.
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Ebay doesn't have a good business model to meet the consumers need. Here are the reasons:

Ebay's customer service and resolution center employees are lack of competent, knowledge, analytical skills, professional care, due diligence, and have no clues how to handle/solve problems.

Here is a scenario of an existing problem: when a buyer makes an accusation about a product; logically, that individual needs to have a proof or some types of evidence to support the accusation.

Based on the scenario above, Ebay's model of solving problems between buyers and sellers are as follows:

By not requiring evidence from buyer, ignoring the facts, information, and other relevant details that relates to the accusation, Ebay creates unfair treatment and bias against the seller.

'Doing business with Ebay is unpleasant and costly for seller's business. Given Ebay employees lack of competence, professional care and due diligence, it's very difficult to communicate with and receive fair treatment.

Conclusion:
From the Consumers point of views, we always have better choices in life to choose from. Please seriously stay away from EBAY.

Date of experience: June 6, 2016
NL
2 reviews
0 helpful votes
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Cool
June 7, 2016

First see feedback of seller, then buy. Paypal didn't defend you as you wish, for minimum you waste time about waiting of refund. So, as I say, first check feedback. Lots of stuff on ebay by cheap price, but lots of fraud sellers. Keep attention! More saving on auctions.

Date of experience: June 6, 2016
Louisiana
1 review
6 helpful votes
Follow George W.
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I have been selling on Amazon for years with no problem. I thought I would try listing a couple of our products on E-bay just to see what would happen. We got some sales even though we only listed two of our many products. But, trying to get E-bay and Pay Pal to send me my money has been like pulling hen's teeth. They come up with every silly reason they can to keep from sending your money. Meanwhile they have banked your money and are earning interest on it. Hold the money from a couple of thousand accounts and you are earning interest on a lot of money. We have been in business for over 25 years without E-bay and we have done OK. E-bay can take their shady methods and fall in a hole.

Date of experience: June 4, 2016
New York
1 review
4 helpful votes
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Hello,
I had a horrible experience with the eBay seller "the wheel mall". I ordered the 4 wheels on May 16th. The arrival of the items were suppose to be on May 27th. I received an email confirmation stating that the items will be received on May 27th. I waited for a tracking number but I didn't receive one. I contacted the seller on May 27th to confirm the items were shipped, they told me "YES" the items aren on your way but it was lie, acording to UPS records the wheel mall shipped my items on may 27th right after I called them. The items were delivered on June 3rd 3 weeks after I ordered them. I personally think this was not a good customer experience. That is not the way to treat a customer. I paid $167.00 for 5 day shipping. And I didn't get the items until 3 weeks later. I am a good eBay buyer and a responsible customer. The communication from the seller was poor. The service was not up to the standard of eBay. I should at least be refunded shipping of the product. Then I submitted a review for the seller and eBay removed my review from the sellers page. I Understand eBay is trying to protect the sellers, but who protects the buyers? I called eBay customer service and their response was "its nothing we can do " I am extremely disappointed with eBay and I will not longer order ANYTHING from eBay, ever again. From now on I will be buying from Amazon.com. EBay you lost a good customer!

Date of experience: June 4, 2016
Missouri
1 review
0 helpful votes
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For being a first time eBay buyer I had quite the experience- not necessarily a bad one. After a few years of owning my tablet, I decided to purchase a Leather Case Cover + Bluetooth Keyboard for my Microsoft Surface RT. I put my order in on April 25,2016 and it wasnt delivered until Saturday May 7th. A process that was initially supposed to take up to seven days ended up taking a little over three weeks. Crazy right?
So this is what happened, for some reason when I added my shipping address to my eBay account it wouldnt save my APT number, so when I tracked my package it said that it was undeliverable as addressed. I tried everything. Even contacted the USPS and had no luck. Point is that I struggled so much to make a simple change. I was so frustrated and just wanted my money back. But then I tried one last thing. I contacted the seller and fortunately he was able to edit my shipping address and apologized for the inconvenience.
When I finally received my package I was relieved. Utterly relieved! I really liked my case, not so much the keyboard. The keyboard wasnt the best quality, but my expectations were a tad too high I guess. Overall, eBay has its glitches but the sellers are truly supportive and respond really quickly and are always looking to satisfy the buyers.

Date of experience: June 2, 2016
Arizona
10 reviews
1 helpful vote
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Buying from China
June 2, 2016

I don't like to support China, but you can't beat the prices. It takes two weeks to get your product, but when you pay $2 for something they charge $9 for in a US company I find myself buying more and more. I get deliveries several times a week now.

Date of experience: June 2, 2016
Estonia
11 reviews
21 helpful votes
Follow Tatjana V.
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I have discovered so many wonderful sellers here. I have been a regular user for two years. I have no bad feedback. Will keep coming back!

Date of experience: June 2, 2016
India
1 review
4 helpful votes
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Thefs
June 2, 2016

I would never ever again purchase anything from ebay.in and will recommend same to everyone. They know it well that middle class buyer cannot do anything against them. They know how to cheat people in legal way. Please try to avoid e-commerce purchase. Ebay is one of the worst e-commerce company.

Date of experience: June 1, 2016
GB
1 review
3 helpful votes
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Do not trust ebay
June 1, 2016

Please do not trust ebay too many scammers on ebay. They realize that people are being scammed and they don't own up. I purchased an item four times from different sellers and they all scammed me. The fourth item I realizedon't that I am going to get scamped becouse the dates have changed. I informed them and they refuse to give me a refund on my item. Knowingly that my item is not coming until the second date they gave me they still want me to wait 8 more days until the refund.

Please if you do use ebay if the seller does get back to you you are not reseving your item.

Please do not use ebay for your good.

Thank you.

Date of experience: June 1, 2016
GB
5 reviews
23 helpful votes
Follow Dean H.
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All in all EBay is a great website for buying or selling average to new quality items.

I wouldn't suggest selling tat or rubbish, as EBay always side with the buyer - under the money back guarantee.

That would be the only thing EBay should change the bias attitude as they always take the side of the buyer no matter how odd the case is!

I've sold over 65 things on EBay and not really had any problems other than some buyers having unrealistic expectations when buying one of my used products.

I'd definitely give EBay a chance, but be prepared for a few set backs if your a seller.

If your interested in joining EBay as a buyer then its 5* as you either get the item or you get your money back, if your not happy with the description you get your money back or if your 100% happy with everything you usually get a really good value bargain.

Hope I helped :)

Date of experience: May 29, 2016
Tennessee
2 reviews
7 helpful votes
Follow Gregg B.
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EBay wrote me an email that stated that I was hateful and derogatory. They have resorted to name calling. They have turned bully. They have no respect for their customer or the First Amendment. Two legs bad, four legs good. My, my, my. They have arrived on or shores!

Date of experience: May 29, 2016
Canada
1 review
2 helpful votes
Follow Mohammed N.
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I had problem with shipment and called customer service and they said contact the seller. I said that o did several times without a response. They told me they can do nothing and they sent me the phone number in China! Should I call the seller? Why so the eBay is in the loop from the beginning? Totally irresponsible.

Date of experience: May 24, 2016
Nevada
2 reviews
12 helpful votes
Follow Marly D.
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I love shopping on ebay! I save tons of money, and in 3 years of shopping at ebay stores, I have only good things to say about the sellers and the products I've gotten. You can find exactly what you want or things you didn't know existed, but now that you know about them, you gotta have 'em. It's a blast bidding and the people are the nicest folks anywhere. Check them out & have fun!

Date of experience: May 21, 2016
Florida
20 reviews
6 helpful votes
Follow Melvin P.
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Good online buying place whether your bidding are at their store.

Date of experience: May 21, 2016
GB
2 reviews
4 helpful votes
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Two separate companies on ebay have been able to mark that I have left feedback when I have not, taking your right to try to bargin to resolve any issues, I said I wanted to avoid to leaving negative feedback he has marked it on his side iv left the feedback. Power sellers are also protected from any negative feedback, so now your not able to get the true view of what a company is like, now ebay companies are able to manipulate the truth. I have had a recent problem with ebay trying to get them to refund me on a pair of shoes that where a foreign size and falsely claiming to be a size they where not the American optative said theres nothing they can do because its says the size on the shoe so a seller could get a kids shoe write a number 7 on it and that's some how your fault, the shoes where bought for £2.99 the seller wanted me to post them to him without giving me a free postage label or any kind of money for the postage, I explained that by returning them and him giving me £3 he was only giving me the postage I had spent out and no refund, ebay would not help with this, finally the seller saw some common sense, I am disgusted with ebay lately I'm going to amazon now, at least with them you can actually give an honest review, ebay your a disgrace.

Date of experience: May 19, 2016