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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

GB
1 review
2 helpful votes
Follow Heather T.
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Don't use ebay
August 19, 2016

Purchased goods which were fraudulent. EBay were totally unhelpful despite phone calls and letters (which were replied to by email). Out of pocket to over £1000. 00p! Won't buy anything else from their site. They used to be helpful but not any more, won't even investigate or take action against the seller. We have had to take our own civil proceedings against the seller including tracing his address!

Date of experience: August 19, 2016
Minnesota
1 review
1 helpful vote
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Purchased refurbished Note2 from CellularStream to replace my previous one that lasted 4 years until I broke it. I should have paid closer attention to the 30 day (from purchase) warranty because the phone lasted 66 days from activation, started spontaneously restarting, factory reset itself twice, then died. I've spent hours trying to reload the ROM but it appears to have internal electronic problems. I contacted CellularStream to get an exception to their warranty and I was denied. $125 gone forever.

Date of experience: August 17, 2016
New York
1 review
1 helpful vote
Follow yahabebe B.
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Make sure you check the persons rating score before purchasing anything. I used to love Ebay but now the more I use it im strarting to see whats really going on. When something seems too good to be true it is! I bought two shelves that I paid 50 bucks on Amazon for 10 on Ebay then after the money was taken off my card I got a message that the transaction was from a compromised account and that a unauthorized party accessed the sellers account. They said I could get a refund because I was protected by ebay. Nope! After running back and fourth fro my credit card to ebay I finally got refunded through paypal. Just be careful! Some people will ship fast others might never ship the item out. Lots of decievers out there

Date of experience: August 15, 2016
California
119 reviews
445 helpful votes
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Disgusted with Amazon.com, I actually tried for the first time in 4 years to purchase goods on eBay. Good Grief. The advertisement for the goods was a total lie. Let me get this straight, eBay gets its cut for creating the marketplace, and, then, it's Buyer Beware. The goods were not new as advertised, and the goods were totally defective. It doesn't get much worse. EBay does all these tricky maneuvers to hold on to your money for weeks and weeks. What a bunch of deceitful, fraudulent players. What a lousy company from top to bottom, and these worthless "sellers" are frauds and con artists. Never Again.

Date of experience: August 15, 2016
Texas
2 reviews
0 helpful votes
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I have been buying and selling on ebay for years and have been satisfied--some bad experiences but not too many. However, I just learned that a seller can refuse restitution of any kind if you buy an article of clothing and wash it. I bought a designer blouse and washed it according to instructions--the design on the fabric came off in large patches. Seller would not refund because I had "altered" the item by washing it. Ebay backed her up and removed my negative review. Recommend not buying clothing unless just very inexpensive.

Date of experience: August 14, 2016
GB
1 review
0 helpful votes
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EBay feedback
August 11, 2016

After my items have gone up for sale I already pay eBay fees and now PayPal are taking after the sale of my 11 items this was a lot of money being charged twice for my transactions I will not be selling on eBay in the future to be robbed of money for my goods bring on the used sites that are free to sell

Date of experience: August 11, 2016
GB
1 review
1 helpful vote
Follow Emran H.
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All I'm going to say is be careful when buying items on eBay, there customer service team are not helpful? It even gets worseer when you contact Paypal open case they too! :( don't help. Best advice pay VIA Credit Card and report to your card company it's a lot quicker. If there was (0) ratings I would give it to eBay.

There are lots of fake/counterfeit items being sold and eBay and PayPal are okay with it and support the dodgy sellers.

Date of experience: August 10, 2016
Ukraine
2 reviews
1 helpful vote
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I bought iPhone case as new and rose gold and received with scratches, the gold color and fake.
Be careful to buy anything at Ebay as I received no refund. AsI understand Ebay has a politics to protect sellers.

Date of experience: August 8, 2016
Bulgaria
3 reviews
2 helpful votes
Follow Ivaylo B.
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Hello ISB ART DESIGN TEAM Wants To Present To You Our New Service For 3D and 2D Vizualizations and Design Of Floor Plans part of your projects:

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Date of experience: August 8, 2016
Florida
1 review
5 helpful votes
Follow Brian G.
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I use to use Ebay for everything. It was my go-to place to shop. Now I rarely check there first anymore. In recent years I've noticed that it is getting harder to look for a seller that isn't in China. Even the profile on Ebay sellers product description will say ships from New York City and until the shipper sends you a tracking number after the product is bought, you notice a delivery company from China pops up and the city of origin is even a Chinese city. When they go through such deception to hide that fact people should be weary. If I want to buy from a Chinese vendor that's my choice. To deceive someone into thinking that you are purchasing from your home country and its not, that is a different animal all together. I suppose Ebay does not put more stringent rules on its vendors. I suppose that Ebay isn't concerned as long as the money keeps rolling in.
It has gotten so out of control that I would look through Amazon first, then small individual sites, then check Ebay as a final resort. As a buyer you have to scrutinize each product ad to make sure you are buying from where it says. Even so, you can get duped. Most of the time you can sort them out just by looking how they word their product desciption. They don't know the correct English sentence structure. Anyway, their service has spiraled downward. Trust wise for me.

Date of experience: August 7, 2016
California
4 reviews
1 helpful vote
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Nothing like eBay
August 8, 2016

I been buying at eBay at least 8 years and customer service is the best you must do your part when buying reed description and you will be on you way with good merchandise at fantastic prices

Date of experience: August 7, 2016
India
1 review
0 helpful votes
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False commitment
August 4, 2016

I had booked an item and got a message that it will be delivered on specific date, but haven't received yet, call made to cc department but lines are continuous busy and calls are disconnected by cc executives.

Payments are accepted very fast, but the delivery queries are not reverted back...

Date of experience: August 4, 2016
Lithuania
1 review
0 helpful votes
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NO customer service
August 3, 2016

NO customer service, impossible to contact. Just Americans can to contact

Date of experience: August 3, 2016
India
2 reviews
3 helpful votes
Follow Annette G.
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Dependable site
August 3, 2016

I've been buying and selling on eBay for 5+ years now. I think it's a good site and I would recommend it to anyone who wants to sell their stuff.

Date of experience: August 1, 2016
Pennsylvania
2 reviews
2 helpful votes
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Here is a seller that it was brought to the attention of E-Bay in a phone call who continues to SCAM folks on E-Bay and IS NOT REMOVED! Pixiethisdust has had over 35 Negatives in the last week and has not delivered products to sellers but is allowed to continue to trade on E-Bay. WHAT A JOKE!

Date of experience: July 30, 2016
India
2 reviews
1 helpful vote
Follow sneha s.
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These guys are pathetic in their return policies. Neither the ebay made any attempt to return the product nor the idiot seller. It was a deal to waste and loose my money.

Ebay is a group of useless support staff and they have hopeless and customer troubling policies, Guys plz do NOT SHOP WITH EBAY.

Date of experience: July 28, 2016
Colorado
1 review
3 helpful votes
Follow Lauryn G.
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I sold an item through ebay and my buyer claimed there were pieces missing even though I had photographic proof otherwise. Ebay told me that their money back guarantee gave me no rights as a seller and that if I pursued I would regret it. Not only did I had to return the payment, I had to pay ebay a fee, a paypal fee, and pay for shipping the item back to me. I am horribly disappointed in how sellers are not protected. I will never sell through ebay again and would advise others not to do so either. At least I know that if I ever want to buy something through ebay and not pay all I have to do is say that it was missing pieces and I'll get it for free!

Date of experience: July 27, 2016
Botswana
1 review
1 helpful vote
Follow Fatima I.
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CAUTION WHEN DEALING WITH ebay BEWARE!
After receiving no response from eBay. I trusted A dishonest seller and closed the case... I have still not been reimbursed by eBay, PayPal or the lying seller. I purchased a brand new Columbia Bugazip boots with tags still attached from ebay and they are defective and both are opening at the front seams.
THE MESSAGE BELOW FROM THE SELLER ASSURING TO PAY ME, "BUT THEY LIED"!

New message from: anylevel1000 (7,407Green Star)
I have explained what you need to do, I cannot do anything until the case has ended.

I am un-sure why you don't trust me, but there is nothing I can do about it.

You have 2 options - Do nothing and the case will close automatically or Close the case and then I can issue the 50 % refund as agreed.

There isn't anything else I can say or do to help you - I have been offering this same advice since the beginning I have even offered an bigger refund than you needed for the repair.

I WILL NEVER USE EBAY AGAIN

Date of experience: July 26, 2016
Australia
1 review
0 helpful votes
Follow Ash S.
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It's Scam!
July 24, 2016

Beware of scam. Use eBay only if you want to waste $$ have spare time and above all great patience!
I bought a quadcopter, received faulty. The replacement part sent by seller was faulty. Seller agreed to refund with return shipping cost and when returned item delivered at their warehouse, seller disappeared. EBay provides no service other than auto generated mails of highly being sorry and they are investigating! EBay rules are made in such way that it provides easy escape to seller and only positive feedback. What a scam! I lost $210, plus invaluable time communicating and shear frustration now. One of the worst places to become buyer. Total scam, fraud and cheating.

Date of experience: July 23, 2016
Canada
1 review
0 helpful votes
Follow dhruva k.
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Worst firm to buy anything if you ask me never buy a simple 10 rs item from it and their ebay guarantee sucks it took three months for me to get my claim approved and get my dd delivered to me. I am not gonna trade anything with ebay pathetic customer service.

Date of experience: July 17, 2016