Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Purchased goods which were fraudulent. EBay were totally unhelpful despite phone calls and letters (which were replied to by email). Out of pocket to over £1000. 00p! Won't buy anything else from their site. They used to be helpful but not any more, won't even investigate or take action against the seller. We have had to take our own civil proceedings against the seller including tracing his address!
Purchased refurbished Note2 from CellularStream to replace my previous one that lasted 4 years until I broke it. I should have paid closer attention to the 30 day (from purchase) warranty because the phone lasted 66 days from activation, started spontaneously restarting, factory reset itself twice, then died. I've spent hours trying to reload the ROM but it appears to have internal electronic problems. I contacted CellularStream to get an exception to their warranty and I was denied. $125 gone forever.
Make sure you check the persons rating score before purchasing anything. I used to love Ebay but now the more I use it im strarting to see whats really going on. When something seems too good to be true it is! I bought two shelves that I paid 50 bucks on Amazon for 10 on Ebay then after the money was taken off my card I got a message that the transaction was from a compromised account and that a unauthorized party accessed the sellers account. They said I could get a refund because I was protected by ebay. Nope! After running back and fourth fro my credit card to ebay I finally got refunded through paypal. Just be careful! Some people will ship fast others might never ship the item out. Lots of decievers out there
Disgusted with Amazon.com, I actually tried for the first time in 4 years to purchase goods on eBay. Good Grief. The advertisement for the goods was a total lie. Let me get this straight, eBay gets its cut for creating the marketplace, and, then, it's Buyer Beware. The goods were not new as advertised, and the goods were totally defective. It doesn't get much worse. EBay does all these tricky maneuvers to hold on to your money for weeks and weeks. What a bunch of deceitful, fraudulent players. What a lousy company from top to bottom, and these worthless "sellers" are frauds and con artists. Never Again.
I have been buying and selling on ebay for years and have been satisfied--some bad experiences but not too many. However, I just learned that a seller can refuse restitution of any kind if you buy an article of clothing and wash it. I bought a designer blouse and washed it according to instructions--the design on the fabric came off in large patches. Seller would not refund because I had "altered" the item by washing it. Ebay backed her up and removed my negative review. Recommend not buying clothing unless just very inexpensive.
After my items have gone up for sale I already pay eBay fees and now PayPal are taking after the sale of my 11 items this was a lot of money being charged twice for my transactions I will not be selling on eBay in the future to be robbed of money for my goods bring on the used sites that are free to sell
All I'm going to say is be careful when buying items on eBay, there customer service team are not helpful? It even gets worseer when you contact Paypal open case they too! :( don't help. Best advice pay VIA Credit Card and report to your card company it's a lot quicker. If there was (0) ratings I would give it to eBay.
There are lots of fake/counterfeit items being sold and eBay and PayPal are okay with it and support the dodgy sellers.
I bought iPhone case as new and rose gold and received with scratches, the gold color and fake.
Be careful to buy anything at Ebay as I received no refund. AsI understand Ebay has a politics to protect sellers.
Hello ISB ART DESIGN TEAM Wants To Present To You Our New Service For 3D and 2D Vizualizations and Design Of Floor Plans part of your projects:
*We can propose to you amazing 3d or 2d vizual with multiple revisions, easy payment system, throught this website.
*Communictation in English language, fast delivery of your desired design of floor plan and full satisfied desires about requirements.
*You can come in touch anytime with us and ask us about everything that you consider for the project needings.
*All visuals are created in AutoCAD platform in high resolution and covered all standarts of your country and City, if you have desire the drawing or visualization can be created and designed in Google Scetchup platform with the same characteristics.
You'll receive the source file included in main pack of drawings where you can edited all of your information of drawing, PDF layered copy of drawing and explanation of drawing if you need it.
Thanks
Regards
ISB ART DESIGN TEAM
I use to use Ebay for everything. It was my go-to place to shop. Now I rarely check there first anymore. In recent years I've noticed that it is getting harder to look for a seller that isn't in China. Even the profile on Ebay sellers product description will say ships from New York City and until the shipper sends you a tracking number after the product is bought, you notice a delivery company from China pops up and the city of origin is even a Chinese city. When they go through such deception to hide that fact people should be weary. If I want to buy from a Chinese vendor that's my choice. To deceive someone into thinking that you are purchasing from your home country and its not, that is a different animal all together. I suppose Ebay does not put more stringent rules on its vendors. I suppose that Ebay isn't concerned as long as the money keeps rolling in.
It has gotten so out of control that I would look through Amazon first, then small individual sites, then check Ebay as a final resort. As a buyer you have to scrutinize each product ad to make sure you are buying from where it says. Even so, you can get duped. Most of the time you can sort them out just by looking how they word their product desciption. They don't know the correct English sentence structure. Anyway, their service has spiraled downward. Trust wise for me.
I been buying at eBay at least 8 years and customer service is the best you must do your part when buying reed description and you will be on you way with good merchandise at fantastic prices
I had booked an item and got a message that it will be delivered on specific date, but haven't received yet, call made to cc department but lines are continuous busy and calls are disconnected by cc executives.
Payments are accepted very fast, but the delivery queries are not reverted back...
NO customer service, impossible to contact. Just Americans can to contact
I've been buying and selling on eBay for 5+ years now. I think it's a good site and I would recommend it to anyone who wants to sell their stuff.
Here is a seller that it was brought to the attention of E-Bay in a phone call who continues to SCAM folks on E-Bay and IS NOT REMOVED! Pixiethisdust has had over 35 Negatives in the last week and has not delivered products to sellers but is allowed to continue to trade on E-Bay. WHAT A JOKE!
These guys are pathetic in their return policies. Neither the ebay made any attempt to return the product nor the idiot seller. It was a deal to waste and loose my money.
Ebay is a group of useless support staff and they have hopeless and customer troubling policies, Guys plz do NOT SHOP WITH EBAY.
I sold an item through ebay and my buyer claimed there were pieces missing even though I had photographic proof otherwise. Ebay told me that their money back guarantee gave me no rights as a seller and that if I pursued I would regret it. Not only did I had to return the payment, I had to pay ebay a fee, a paypal fee, and pay for shipping the item back to me. I am horribly disappointed in how sellers are not protected. I will never sell through ebay again and would advise others not to do so either. At least I know that if I ever want to buy something through ebay and not pay all I have to do is say that it was missing pieces and I'll get it for free!
CAUTION WHEN DEALING WITH ebay BEWARE!
After receiving no response from eBay. I trusted A dishonest seller and closed the case... I have still not been reimbursed by eBay, PayPal or the lying seller. I purchased a brand new Columbia Bugazip boots with tags still attached from ebay and they are defective and both are opening at the front seams.
THE MESSAGE BELOW FROM THE SELLER ASSURING TO PAY ME, "BUT THEY LIED"!
New message from: anylevel1000 (7,407Green Star)
I have explained what you need to do, I cannot do anything until the case has ended.
I am un-sure why you don't trust me, but there is nothing I can do about it.
You have 2 options - Do nothing and the case will close automatically or Close the case and then I can issue the 50 % refund as agreed.
There isn't anything else I can say or do to help you - I have been offering this same advice since the beginning I have even offered an bigger refund than you needed for the repair.
I WILL NEVER USE EBAY AGAIN
Beware of scam. Use eBay only if you want to waste $$ have spare time and above all great patience!
I bought a quadcopter, received faulty. The replacement part sent by seller was faulty. Seller agreed to refund with return shipping cost and when returned item delivered at their warehouse, seller disappeared. EBay provides no service other than auto generated mails of highly being sorry and they are investigating! EBay rules are made in such way that it provides easy escape to seller and only positive feedback. What a scam! I lost $210, plus invaluable time communicating and shear frustration now. One of the worst places to become buyer. Total scam, fraud and cheating.
Worst firm to buy anything if you ask me never buy a simple 10 rs item from it and their ebay guarantee sucks it took three months for me to get my claim approved and get my dd delivered to me. I am not gonna trade anything with ebay pathetic customer service.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account