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eBay Reviews Summary
The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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I've used it for four years and I have few complaints. I've even sold on it. The customer service is fast, considering it's a massive organisation. Most things are thought of and the site is comprehensive. I've had a few issues with buyer and sellers, but they've usually sorted themselves out. The protection on purchases also is really good. Allows the buyer and forces the seller to be ethical.
I paid for an item on 8/7 to "dragonprincess" in Ebay. ETA was 8/17 & on 8/19 i requested refund. Item finally arrived that same evening... two days after ETA! I left negative feedback for lack of communication & slow shipping. I understand not refunding since i FINALLY receiced the item but my feedback was also deleted & was blocked from leaving negative feedback stating i received the item! Hello! My feedback was true... no communication & shipping was done two weeks after payment. Why can't i exoress my negative experience with dragonprincess?
I have been a positive seller and buyer for years and have 78 ONLY positive reviews. Now all of a sudden eBay decided to put me under a "new seller program" WITHOUT notifying me and all my funds from what i sold are being held. I have NO disputes on paypal, no problems. I will never sell with eBay again. I will never use eBay again. Zero respect for sellers.
This seller is a scam. I ordered a z68 TV box which he never shipped. He promised a track number which he never provided. Avoid this seller at any cost.
I have purchased Lenovo VIBE VIBEp1 mobile from ebay and while receiving i found product was damaged and approached e bay team for replacement on same day and they in turn response me for warranty claim at manf center, and after that i again contacted them for the issues on service agreement with manufacturers and ebay raised the complaint and but still no proper response from their side and no mail communication received. So as a customer i totally dis satisfier with ebay service and quality of the products sold in ebay
I want refund complete amount urgently.
ID- **************
Contact Number*******824
Do not use EBAY They totally rip off the seller. I sold a vase for £350 and it got damaged during shipment.
Ebay insisted I refund the seller.
NEVER USE EBAY AGAIN
Bought a fake iphone sold as a new, unopened iphone with 10 months Apple warranty remaining. Fought with the seller for a month. Ebay protected the seller, terrible customer service, I was the one to suffer.
Item arrived broken. It was 3 weeks of fighting Ebay, Dell and seller. I lost $200 in physical money dealing with this, 12 hours of work ($210 effectively lost) and about 30 hours of personal time fighting this.
Seller refused to accept the return unless I removed my negative feedback. I told him I will change it to neutral if he accepts it, but based on above reasons listed, I refuse to say I was satisfied.
Ebay then went behind my back, without contacting me first, and removed my rating. Seller then told me he called Ebay and simply asked them to remove it and they did.
Seller has 1500 positive reviews, 1 neutral, 0 negative. The reason it's so perfect is because the seller will refuse to help/bribe you over reviews, and Ebay sided with seller on removing my review without even asking. Essentially, their rating system is 100% rigged.
Item also took 5 weeks to ship using the global shipping program and costed me $100, however my return shipping was 5 days for non-express, meaning they could have shipped it direct in far less time for less price ($80).
Entire system is corrupt. I recommend never using Ebay for anything that may need to be returned if faulty (AKA computers, computer parts, etc).
Briefly, I may mention that eBay has claimed that I have already received the product ( Paisa Pay ID *******5130) whereas it has not been delivered to me at all, the Airway Bill being **************). Complain ID *******.
The consignment was picked up at Chandigarh on 25th July '16 at 13.25 hrs and was delivered at Dhanbad at 15.22 hrs on the same day in 2 hours time, the distance of Chandigarh from Dhanbad being 1500km. Which is really absurd.
No proof of delivery has yet been sent to me till date by eBay despite having given me an assurance that they will do so.
My ebay guarantee was started on 29th July and i am still waiting for my refund.The case is very obvious.
The order for refund of Rs. 1448/- is still awaited.
Rajesh
Good service, only too many hurdles, considering the ease of ordering employed by new competitors
Ebay tends to protect crooked sellers especially chinese fakes, they remove negative comments and reviews so that the next person comes along and also gets caught out, also you dont get your money back.
They sell only used products. Never ever purchase in ebay a worst website.
Seal of the box was already broken, phone was already on, charger didn't work, manufacturer/seller never picked my call or revert to my email msgs, don't want to refund or replace the product, NO customer services, later the phones charging point stopped working and low level of brightness when I compared it to the other same model, still won't refund or replace. Thousands of problems. $#*!tard eBay.
I made several orders from ebay, but was hardly satisfied with the products or delivery. Delayed delivery, broken package, almost no customer service.
Hello. I have bought an used laptop from eBay user. The laptop was 100% different than it's description and I opened a claim but eBay support refused me and step in by side of seller. It is a fraud guys and eBay just closed eyes on it.
My eBay ID = zoraneclipse
Remember*she charged me $9.00 to ship me 10 buttons... She doesn't have to have that name, I'll never forget her... Also weiwuitsme90 charges $25.00 for delivery of 30 buttons.
So i clicked on them and the price went up to $43.00 and some change. I though i did something wrong went back selected the boots price again changed. Its not a big deal i didnt buy them but why do they do that it makes no sense just put the dam boots at $43.00
I love eBay. And I use it to compare stores for their prices! It's on my main page of apps, I use it daily
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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