eBayReviews 3,492

I sold a nylon motorcycle tank bag and shipped it Fedex through Ebay. It cost $10 to ship, as the item weighed 3 pounds in the box. I got my bill from Ebay a month later and was charged $95, it said the item weighed 71 pounds. I disputed through Ebay, who said they would resolve it with Fedex. After no response I disputed it through Fedex, who said they would resolve it from Ebay. I never received follow up from either company. I disputed this several times with both companies and got the run around each time. Several months later Ebay said it was Fedex's fault and still refused to refund the money they (Ebay) took out of my account. And conveniently Ebay can't even see the shipping quote now because it has expired from my account page. I was able to get my credit card company to reverse the charge and now Ebay is going to send it to collections. After selling on Ebay for 13 years I have made this company thousands of dollars, but they still refuse to make this right. I AM DONE WITH EBAY.

I've been selling stuff on ebay since 1999. Costs have escalated so I think they are trying to squeeze out the small sellers in favor of mass merchandisers. They pursue the customer is always right adage to asinine lengths. It used to be that if something got damaged in the mail, unless the buyer purchased insurance they were out of luck. Now I've been told that if something is damaged by the post office it is the seller's fault because the post office is acting on behalf of the seller- "they are your right hand." If you fight the issue ebay has no qualms about reaching into your paypal account and taking your money for a refund. That's probably why they only allow paypal as a method of payment. Plus they get the opportunity to screw the seller three times-listing, sale, and payment, since they own paypal. After I bend over and submit to the gang bang from the buyer and ebay I will be taking my business elsewhere.

I ordered a pair of new, brand name pajamas for a 5 year old who's name I picked off a charity xmas tree. Total order with shipping was about 20.00. When I opened the bag, there was a horrible cigarette stench from the bag and pajamas. When I called ebay, and explained I had purchased these as a xmas gift for a needy child and these were unacceptable and I wanted to return them, the customer service rep. Told me I NEED TO WASH THE PAJAMAS! What? Who removes tags and launders clothing to get out a cigarette stench out of what they purchased to give as a xmas gift? I told her "no way!"!. I had to file a claim and now I have to wait on the seller to contact me to make arrangements to return the item for a refund, and in the meantime run to the mall which is what I will do as a first course of action in the future.

My experience with ebay has been horrible I purchased ear beats from this gay *******@gmail.com sent it to the wrong address after my contact did not answer my email. This guy is real $#*!! Complainted to ebay and got my feedback removed. If you look at this sellers account he has up to 100 back feedbacks each month this guy is crock dirthy few and ebay is protacting this basterd. Ebay is great place to buy but you have to deal sometimes with $#*!s like this guy and ebay want help you they protact $#*!s like that.

Three times in the last six months I found items sold on eBay being reported as completed sold, with false selling prices. I reported this each time to eBay customer service, and each time they verified that indeed the showing sale price was not accurate, I pointed out that buyers and sellers look to sold prices, to make or set a offer or selling price, they saw my point and said they would report this, create a case, and respond to me by email. None of this was done on all three occasions. I have suffered as a seller and buyer by eBay's corrupt manipulation of sold prices. Ebay has their hands on your items, funds, and success as a customer, and they abuse this control, it's a fiduciary relationship and they fail to maintain minimal standards.

Buyer also sent me very convincing eBay notifications, Plus PayPal notifications cofirming purchase and payment. How can eBay allow a fake ebayer to bid, buy and have messages and notifications, sent to me, through their online selling site. Only to send me email, to say buyer was a fraud and that the listing has been taken down. This email came less than 2 hours" after " I posted IPhone to buyer. Now I have lost a total of £430 and can not do a thing. Got police crime ref number and explored every avenue. All is lost. Thanks eBay for your secure and protected sit

I have buy 1 nokia refurbish mobile which is too old and fully repaired or you can say only name of nokia and all part is duplicate, chaines, I raise an claim in ebay paisa pay gaurantee
E bay said you have to wait seller will contact you, the contacted through email just for formality and not proper response after some days ebay customer call and said your time limit is exceed we have to close your complain # *******1185 and you should to contact seller and I will provide you Seller contact# that solve
After some time we get email, sms that your Guarantee claim closed, There is no contact number no re create complaint option
So I Suggest you people don"t buy any things Refurbish from https://www.ebay.com otherwise you will get a old things and no one (Ebay) will you support you
If you know more about ebay refurbish mobile to feel free contact me *******368, *******311

I recently purchased a product from eBay and got it in broken condition. Reported it on eBay site but unfortunately eBay is not so user friendly so the complaint went to seller directly. Since the communication between seller and me was happening through eBay I assumed eBay is aware of this complaint. When I called customer care they refused to accept my complaint and said that I was directly communicating with seller rather than contacting eBay. Now seller is ready to process refund but eBay is not taking any action.
Pathetic website and useless customer care.

They're customer service is a joke! Not helpful at all, rude, and reads off a script. Locked my account because I had something posted in "the wrong category". When I called they offered no help. Would it not be better to tell a user what they are doing wrong so they can fix it instead of penalizing them and not not offering to help or show one ounce or human compassion? Beware of "Mike", the "supervisor". So rude, he actually swore at me!

To all who read this review. I experience terrible customer support from Ebay. After purchasing many items and a loyal purchaser for many years my Ebay account was either hacked or a system error introduce two unknown addresses to my account. I was inactive for over a year and recently purchased three different items. I noticed that my items did not arrived and contacted customer service multiple times. When problem was found and corrected ( address correction) customer support did not help me receive my item or even provided me with a refund. Be prepare for a surprise! Ebay customer support will not help you, after my many calls and following the guidelines through their resolution center. Ebay is not the same it was years ago. Good luck to all the current customers and goodbye Ebay. HELLO AMAZON...

My complaint is on "Perfectelectronic" e-mail: *******@gmail.com AND on EBay's "so called customer satification guarantee"! After trying to take care of my NOT receiving my paid for product with the company (suggested by EBay) several times & being constantly lied to about promises to ship I finally gave up & turned it over to EBay which they emailed me back with:"SORRY IT'S BEEN OVER THE 30-DAY PERIOD, WE SUGGEST THAT U TRY & TAKE CARE OF THIS WITH THE COMPANY". During the 2months trying to resolve this WITH the company & EBAY as instructed by EBAY how can they have the nerve to just DROP me & let me get totally scammed? BUYERS BEWARE, EBAY IS A SCAM, SHOP AT AMAZON, THEY TAKE CARE OF ANY PROBLEMS THEIR CUSTOMERS HAVE & MAKE IT RIGHT!

I ordered a slide hammer from an international seller; it's a hammer that works by pulling rather than pushing. The seller didn't ship for a week, then offered me rush shipping at additional cost with a discount (should have been free by this point) despite the week. Then when I replied, he took another week to get back to me before shipping. By this point I told him already to refund me and he sent it anyway so he could keep that money. Not only did ebay not step in because of the severity of the situation, but they wanted me to wait a month before they would. Of course I was mad; they were baiting me. So, I got "suspended" for foul language, which enabled this guy to be outside the 30 day window. Later I find out the suspension was actually a permanent ban, as my feedback page says not a registered member, they've blocked my calls while it plays a bs "we're busy upgrading our systems so we can't take your call", when I Facebook message them they ignore it, and when I email them, they give me fake instructions on how to call them that doesn't work. You think I don't know at a time where liberal outrage is at its highest you pull this? I'm not dumb. I was forced to throw it out as I was pushed outside the 30 day window with my ban being a distraction from this and because I got another from a US seller. Their ceo has trump derangement syndrome and their owner is a Muslim, let's just say my bloodline has distinctive anti Muslim characteristics and they've gone after me in many ways before for faith and race. Why am I happy that I'm gone and they won't reinstate me? You guys sell junk. Your vetting is worse than Muslim vetting. All the while as this is going on, I notice they are allowing fake Oakley's to be sold which I just won a case against after I distinctly outlined what makes a pair fake. Typical liberal, hypocrite, nonsense, persecution, crap. Can't wait to buy stuff that isn't junk; Isn't happening on eBay.

When you start selling, eBay holds your money. I kept racking up sales until they released my first earnings. I noticed it was short of what it should have been. I tried for months to get ahold of eBay. I finally got a hold of someone who told me that the buyer had used eBay's unclaimed funds rule. If you don't transfer the money within a certain amount of time, the buyer can go reclaim it. Nevermind that I wasn't allowed to claim it yet. I never received that money.
I kept at it because I needed a stay at home way to make money as I am disabled. I used to feed and clothe my family selling on eBay. I received great reviews, even from the most troublesome buyers.
In the last year, I haven't sold more than one item because China is cheaper. Cheaperaybe, but better quality? I think not.
I purchased a transmission with a 3 month warranty. It didn't work. All said and done, I'm out of my money and I still need a transmission. I purchased a cell phone charger. It said from the US. Took 3 months to get it, with eBay sending me an email every week telling me to leave feedback for the seller. It finally got here... from China.
I'm done. I have nothing left for eBay.