EastwoodReviews 170

I placed my first (and last) order with Eastwood and awaited shipping confirmation. The tracking number provided did not work. After a week, I emailed Eastwood customer Service asking for a valid tracking number. No response. A week after that I called customer service. They informed me that no tracking number existed because the package had just been submitted to FedEx?. I hope that the product is quality. I was willing to pay more because I considered Eastwood a priemier company. Not any more.

I needed a new welder for work and their 250 Amp multiprocess rig is exactly what I needed at the right price. The reviews of the box itself were fantastic for the price point. Here's where it gets stupid, I got an email stating that my credit card information was suspicious (considering I have used this card online before and had no issues AND been at the same adress recieving bank statements for two years you can begin to see the issue) 3 days and as many emails later I have to call their customer support line and spend a dogs year on hold as the first customer in line and then play a game of telephone with their rep. To be fair both of the reps I spoke to were incredibly polite and prompt but the innability to speak to their security branch was infuriating. After the initial exchange I was asked to send in photos of my picture ID and card to their security office. I still havn't heard back weather my order has been processed. Keep in mind this is a transaction involving more than a thousand dollars. I'm going to be checking with my bank about fishy transactions on my account and put them on the fraud watch list.

EASTWOOD (WTF) YOU HAVE BEEN A GREAT COMPANY AND I HAVE BEEN BUYING SUPPLIES FROM YOU SINCE MY DAD TAUGHT ME HOW TO BUILD CARS. I RELIGIOUSLY VISIT YOUR BOOTHS AT THE CARLISLE SWAP MEETS AND EVEN THAT WAS A DISAPPOINTMENT THIS YEAR SINCE IT SEEMED LIKE YOU GUYS LEFT A TRAILER BEHIND.

I PLACED AN ORDER BACK IN MID SEPTEMBER AND IT WAS ON HOLD BECAUSE OF A CHARGE THAT I WAS NEVER INFORMED OF. NOT BY MAIL, NOT BY E MAIL. THE CHARGE WAS FOR $11 AND, ODDLY ENOUGH I RECEIVED THE ITEM THAT COST THIS $11. FOR THE LAST 20 YEARS, I PAY BEFORE YOU SHIP. HOW DID I RECEIVE AN ITEM THAT EASTWOOD SAID THAT I DIDN'T PAY FOR, THEN MONTHS LATER, HAVE MY ACCOUNT PLACED ON HOLD FOR NOT PAYING $11? TO MAKE MATTERS WORSE, ONCE I KNEW ABOUT THIS $11 HOLD, I ATTEMPTED TO PAY IT SEVERAL TIMES OVER THE PHONE AND WAS ASSURED THAT THE ISSUE WAS HANDLED. IT WAS NEVER HANDLED, BECAUSE I HAVE NOW BEEN WAITING ON MY MID SEPTEMBER ORDER FOR EVEN LONGER.

SO NOW I'VE BEEN WAITING ALL THIS TIME FOR THE PRODUCTS THAT I NEED, ONLY TO FIND OUT THAT AFTER FIXING THE CHARGE (THAT IN MY OPINION YOUR STAFF TOTALLY SCREWED UP ON) THEY ALSO SCREWED UP ON THE ORDER ONCE AGAIN THAT I WAS WAITING FOR IN THE FIRST PLACE. SO NOW IT'S ANOTHER WAITING GAME UNTIL I FIND OUT THERE IS ANOTHER DILEMMA. I'M VERY DISAPPOINTED AND WOULD LOVE TO FIND A NEW PLACE TO BUY MY RESTORATION SUPPLIES.

It just seems ridiculous to have spoken to Eastwood customer service a dozen times regarding an $11 charge, tried to pay for it, have a subsequent order placed on hold, and that order screwed up too. Please, fix this Eastwood!

I bought some spray guns from Eastwood and they included information about pre-use cleaning that I haven't found elsewhere. Of course everything they mentioned was true and things worked just the way they said it would. There are other tools that are on my wish list.

I bought a few items a few years back and paid with a postal m. O. I was about to spend around $2000. 00 in welders and metal fab tools over the next 12 months. I emailed Eastwood over 10 times to get a ship and to see if I could send in postal m. O. since not on its site any more. This was over 6 or so months time period. I found on an old catalog that any thing small over $50.00 was free ship. Well I had waited long enough so I needed a *******, ******* and a ******* to do a job. Sent a postal m. O. for 94.00. Well guess what they finally emailed after all this time. They do not do m. O. any more. So now I have to wait til they send m. O. back to me. What a waste of time and putting project on hold since money does not grow on trees. What kind of business does not take a postal m. O. It is like cash. Well Northern Tools takes m. O. so I will order my $2000. 00 worth of welders and metal fab tools off of them. They are local any way. They are a little higher but that is OK. They have great reviews. I told the customer service to unsubscribe me from Eastwood don't want their business no more. She was very quick to do that. Poor business if they are trying to stay in business during this time. I would look around if you might think about buying off of Eastwood. Now I have fire starts for my burn trash Eastwood catalogs. If the customer service would have contacted me back 6 months ago they do not take m. O. any more could have sent my m. O. to Northern Tools for my rivet gun and rivet setters. Lesson learned.

Bought a solid rivet kit item #*******. Nice kit if the parts were correct in the kit. Called customers service the day I got the kit. Was suppose to have 3/16 and 1/8 inch rivet set inside received 3/32 and 1/8 inch set. Customer service said we will send you the correct part. Thought to my self great I can wait a couple days on the project. 6 days later nothing, called customer service again can I put you on hold, I will transfer you over to the person you talked to 6 days ago, sorry she is busy she will call you back. I wait an hour no calls yet. I call customer service again asked the new person the same question, the order was just put in the system today should take 4 to 8 days to get the replacement part "correct part". With my work schedule and shipping it will almost be a month before I can work on my project. And they did not offer to ship overnight or express to make it sooner. So much for 100% satisfaction. You make you decision.

I ordered Eastwood 01aD01BBo5 and 01AD05AA02 which are their spray applications for a simulated gold cad plate. 1st thing to note is that once you buy it, its yours. You can't ship it back because it is spray medium and no one will ship a rattling box unless it is from a manufacturer to you. 2nd point is this is a worthless product. You can go down to anyplace that sells gold metallic paint and likely do better. VERY expensive and totally useless. I am a professional restoration shop, so it isn't a case of the people using the product not knowing what to do. Junk product. Avoid.

I ordered a tubing bender and quite a few accessories to go along with it. The next day I got an email saying that my order was on hold because it was fraudulent. After two different phone calls with customer service very long wait on hold they wanted me to send them a picture of my driver's license. Very shady if you ask me tonight I got your credit card information and your driver's license that's not going to happen. I'll try Woodward for I mess with the jack off's again. Their business motto seems to be poor customer service good luck staying in business!

I recently placed an order on eastwood, it was for a welder. And in haste I accidentally ordered one that was a little bit different from the one I meant to order. It was the middle of the night so customer service was closed for the day. So 2 minutes after I placed the order I emailed them and asked if they could cancel my order so I could re-order the correct welder. At 9:30am the next day I get a reply saying that they apologize but that the shipment had already been picked up and I could not cancel the order. At 4:30pm that afternoon I finally get a tracking number. So I do some investigation. Apparently the tracking number hadn't been even created until 10:30pm, and the shipment hadn't been picked up till right around the time I got my tracking number at 4:30pm. So the customer service rep basically flat out lied to me. So I had to wait 4 days for the welder to come in, then I had to pay 56 bucks to send it back. By this time I just said forget it and bought another welder from a different company.

The funny thing is, everytime you place an order on the website normally. It takes them 5-7 days to actually ship it. Probably the last time I buy anything from Eastwood unfortunately. Because I like their products, but their customer service department needs a complete revamp...

Have you ever ridden a marry go round? If not then this is the place to buy things from if you want to go in circles... The way they do the orders are horrible and tracking numbers never get sent to you. Also the overcharge is a hoot when they double up your $1100 dollar purchase and subdivide it into a few different withdrawls that add up to more than your original completed purchase price and then after that hit you for almost another $1000 out of your account by "mistake"... Horrible service!
Will never be a returning customer and never thought they would do this considering they have great product reviews and awesome how to videos on the web. I honestly should've went with another company for my welding supplies.

Placed an order and received a confirmation email. Four days later no shipment email. Dashboard showed Order on hold! Found some of my items from amother online vender. Cancelled my order and reordered. The next day Dashboard showed Order on hold again! Customer service stated security blocked my 10 year old email address. Informed me password security will take 24 hrs to clear and processing and additional 24 hrs. Received part of my order. No email explanation as to the status of my remaining ordered items. The products I have used from my order are great, sad I don't know the status of my remaining items. This rating is entirely on your poor customer service!