EastwoodReviews 170

So let's start with this is my first purchase for the Eastwood company.
I ordered a B100 blasting cabinet May 29th 2021 the item was not in stock the website stated it would be available to ship on or after June 19th so I'm good with that so far. Yesterday I call the customer support with Eastwood Tanya, she informs me that the system is down and had no information about my order. And had no idea when that might be. I might add she was extremely rude! If you are going to run a legit business this is no way to handle internal situations that interrupt shipping of customers items.

Unfortunately this will be the last time I order from Eastwood.

So I have ordered a package deal for epoxy primer with sanders and roller kit. So it's been two months and have been told rollers were on back order. Received rollers finally today 6/6/21. Nothing else. Product looks great on line but if you can't supply your customers what's the point and please don't give me excuses like COVID or shipper is over booked. When coming to complete a transaction my part was done and Eastwood your end hasn't. So in short. They may have been in business for 30years, so it's time to hire people who do there job. Would I recommend! How if I can never try the product. Two months behind on my project and extremely unsatisfied. Should get product for free at this point. If this had been a contract on my part I'd have to pay the customer for the long long long long long delays. Consumers beware! Check reviews before purchasing. I didn't read any and now I regret it. I will post my experiences on other website and post so no one else has to endure such failures and excuses. There are none!
Unsatisfied Customer
Everett Trinidad CA

After my in-line filter regulator sprung a leak in the diaphragm I purchased one of their Complete Filtration Systems (CFS). After being down for a week my CFS arrived. I installed it and when I tried to adjust the pressure the needle on the gauge wouldn't move. After closer examination I found that when it was assembled they had the needle on the wrong side of the peg. To keep working I installed the gauge off my old filter regulator. I contacted Eastwood and told them about the problem and that I did not want a whole new unit, I only wanted the gauge. They sent a call tag for the whole unit. I told them this was not acceptable but they said they do not sell gauges and that I needed to send the whole unit back. I told them I did not want to be without my compressor for two weeks and that I would send the gauge back and that I was sure someone there was capable of unscrewing a gauge and putting it in a box and mailing it. They once again said they do not have gauges. I told them it was not acceptable and asked for the email address to the parts department or better yet a phone number. They have now quit responding to me. After receiving the bad gauge how difficult is it to remove a gauge and send it to me? They could screw the bad gauge on and send it back China. This is a full failure They don't care about their customers. I am in the beginning stages of a full rotisserie restore of a 1970 Roadrunner and will need paint and supplies, BUT I will not be getting them from a company that has no respect for their customers. I have bought a fair amount of stuff from Eastwood over the years and never had a problem before. There are a lot of sites that sell good products, what set them apart is service after the sale. Eastwood's service is a fail. There is no reason they can't send a gauge other than lazy or inept.

There custom service does not listen or care. Called them to let them know I was having a problem with my order. I told custom service that they overcharge my credit card twice for the same item. Custom service said that's not a problem. So I contact my bank and had the extra charge removed. The next day I check my bank statement and they put the charge back on my credit card again. So I emailed custom service to cancel the order. They would not cancel the order. They will not email me back or talk to me on the phone. BEWARE! Of this company practices.

I purchased an Eastwood Tig 200 welder in July of 2017, used it 6 times. On the 6th time, I stick welded a frame together with 1/8" 6011 rod at 90 amps, it welded, but the heat was inconsistant, going from good weld to too hot then to too cold. I stopped to get some welding rod and when I got back it wouldn't weld and displayed an overload. I contacted Eastwood Technical support and they sent a repair manual which has a trroubleshooting guide that is not very good. Their Technical support is non-existant and customer support does not help. I am now the proud owner of a $750 boat anchor and as a boat anchor it fails also. Buyer Beware. I have yet to find anyone who will work on this machine

Purchased one quart of paint form Eastwood On February 28,2021, received my order on March 12,2021. Mileage from Pottstown PA to Denver is the exact mileage the Pony Express used going from St, joseph MO, to Sacramento CA (1677 miles) In 1860 Pony Express would have been two days eariler than Eastwood shipping. Please don't purchase anything from Driftwood.

Purchased a set of car dolly's. One dolly is defective and will not function. Contacted Eastwood 4 times and was told a replacement will be sent but 2 weeks later nothing. Their customer service is terrible. The web site says "Satisfaction Guaranteed" unless you have a claim. Buyer beware of this company. See the other poor reviews this company has received.

Ive called 3 times now and apparently the tech support people arent very tech savey... told lady i was going to do exhaust work in the future but needed to bend other pipe now... they dont sale exhaust benders she said but they are on the page... my opinion is they shouldnt sell anything if they dont know anything about it... was going to buy tig welder also but nit from somebody that cant tell me hiw to even turn it on... poor place to call

Overall I've been very happy with my Eastwood MIG 175. The other day a spring washer broke that helps keep tension on the wire spool inside the welder. I've reached out to Eastwood multiple times and am caught in a loop. They are insisting that the part I need is for the spool gun (an external part used to weld aluminum). I keep telling them that I've never used the spool gun so that really can't be the issue. Their parts department won't talk to me, and they continue to insist that a part of the welder that I've never used and is still in the packaging it was sent in is the problem. This will be my last purchase from Eastwood.

Emailed them over a month ago, no response. I guess they know they sell Chinese crap. Tig 200 won't create an arc in either power input. I want a repair or money back, a response to email would be nice.

I purchased the MP250i through Amazon Prime, and after my original call to Eastwood, they told me to contact Amazon for the return, as they have their own team that handles returns at Amazon. I started this process 3 days after I received the defective welder to start the return. Initially, they sent me one UPS label for two boxes (2 boxes shipped from them to me, so this was a shell or delaying game). Three weeks went by and 5 calls to Amazon, each time being told to wait 48 hours. The seller has the returned product and has for 4 days (as of 1/22/2021), and I still don't have the refund on the junk I was sold. It is my failing that I did not go out previously and read the countless negative reviews of people who have dealt with Eastwood, but that lesson has been learned, and I will commit to telling everyone I know of my experience first hand. Private pilots, martial arts practitioners, military operations service members (active and retired), Internet Service Providers, and firearms industries will all receive my story in an attempt to help them avoid the same pitfalls and delays. I'm also going to contact the Consumer Protection Agency on Monday of next week with a detailed story and timeline.

Eastwood uses FedEx combined with smart post as one of the delivery methods. I ordered a product needed for a job on Jan. 2nd. They sat on it and then sent it on the 4th. In 10 days of transit, it has barely made it half way to its destination. Eastwood's response was to shrug their shoulders. Eastwood's prices are far from the best, so the trade should be customer service. Not impressed. I now need to go elsewhere for an alternative. I will return the purchase if it ever arrives...

Their system thought my shipping address was incorrect so the their system just used an address from a previous without anyone checking out the issue. Customer service guy said it is what it is.

After renting a buddy's blast cabinet for a few weeks, I decided to purchase a B60 blast cabinet from Eastwood on 11/37/20, Black Friday. The description implied that it was on sale, so I thought I was getting a good deal. In 11/30, I learned that it ships as two separate boxes (A&B) that are supposed to be automatically ordered together. Unfortunately, their site had a issue and only ordered me box B. I thought a quick phone call to them would rectify the problem, but instead, it ruined my day. The female customer service agent I spoke to repeatedly told me "If I had ordered it correctly". She also informed me to complete my order and get both boxes, it would cost me an additional $196 and because I used PayPal to to pay for it, she would not be able to refund my purchase. After informing her of my disgust for her level of rudeness, ignorance and lack of empathy, I reached out to PayPal to no avail. I really wanted this particular blast cabinet, so I went back to Eastwood's site and ordered box A. Box box A & B were scheduled to ship on 12/3/20. But last night, 12/02, I received an email from PayPal that said Eastwood had cancelled my order (box B only) and refunded a portion of my purchase price, without my knowledge or consent. Another call to Eastwood and I was able to cancel the other box and was told that I would get a refund. After some coaxing, the customer service agent reluctantly sent me a one time use 15% off coupon for future purchases. The coupon is valid, as long as the items aren't on sale or in the item's description say "Due to the already low price of this item, no other discounts will be granted". You won't see that phrase until after you order the item and every other blast cabinet on Eastwood's site falls into that category. I wanted to use the coupon to help defer the cost of a $650 item (which now isn't shipping until 1/08/21) but the cust serv agent suggests that I use it on a $20 can of spray paint. Ugh!
Eastwood's customers service is horrible. They're website is misleading and if you don't pay very close attention, you may end up with an experience similar to mine.
When you read these reviews, some alleged company rep named Candy W or something similar will say "We reached out to the customer, but they never responded". Well, that's a lie, as they have no way to know who posts these reviews, when the poster doesn't upload copies of their invoice. This company needs to spend more of its advertising money on classes for it's customer service team. So for now, I'll buy my metal shop supplies from another company.

I'd have given zero stars if it were an option. Of course had I checked the reviews prior to placing an order I might have steered clear. Don't make the mistake I made, I trusted the guaranteed delivery date of ordered within the next__hours. FALSE! LIES! UNTRUTHS!
Spent 2 days, 3 emails and 3 phone calls just trying to get someone from LeastWood to confirm when my order would be shipped. Turns out it's shipping after the company had promised it would be delivered? Very convenient that when asked them to cancel my order, "it's released to shipping" was the excuse why they couldn't. Released to shipping? Yet you won't see it until middle of next week? I had no idea USPS was using mules to move packages. But hey, when we pressed they said they'd give us 15% off next order! NEXT ORDER? Ohhhh Hell no! There won't be a next order there will however be a rapid return!

Great instructional videos, TERRIBLE PRODUCT AND CUSTOMER SERVICE!

Being new to getting introduced to welding I watched a video for Eastwood TIG welder for doing home repairs and hobby work. After talking to my son in law he suggested a MIG welder is more of what I should have considered. I called Eastwood that I made a mistake ordering this machine and could I send it back. They did send me RMA # for the return had they been customer friendly and sent me a return label I would have purchased a MIG machine from them. They did not it cost me $43 to have it sent to me for home delivery and to send it back after 2 days it cost me $105. So it cost me $148 for my mistake by not ordering a MIG welder.
Had they paid for the return I would have bought a MiG welder from them they didn't so I bought a
Hobart handler 210 mvp manufactured in Troy, Ohio
With free shipping to Northern Tool. I will recommend everyone stay away from Eastwood welders not a friendly company their welders are manufactured in China same place Covid19 came from.