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Eastwood Reviews Summary
Eastwood has a rating of 1.7 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eastwood most frequently mention customer service, next day and credit card. Eastwood ranks 584th among Auto Accessories sites.
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I bought a tumbler from Eastwood to polish metal parts. The thing literally fell apart during the first use. I sent an email to their customer service and waited 2 days. Nothing. I sent another one. Nothing. I called customer service and was put on hold for 15 minutes, and when I finally got through, the lady said she needed to check on something and put me on hold for 10 minutes and then hung up the phone. I finally did get through to another CS rep named Debbie who was helpful (the ONLY good part of my dealings with Eastwood). She processed an RMA for a refund, and I shipped it back the next day. They received the tumbler on August 30, but I have yet to receive a refund as of September 5th. Their claim that they process refunds as soon as they get the item is a bunch of hogwash. Any company can give good CS when everything goes right. How well a company handles problems tells the true story. Eastwood failed miserably.
Yeah what a joke this company is! I placed an order and when it didn't ship for 4 days I called to find out why. I was told that my order was boxed up and would ship that night, when I didn't receive tracking i called back the next day to hear they couldn't tell me when my order would ship as they were backed up. I told the lady If it wasn't shipping within the next day or 2 I wanted to cancel as I needed these materials for a project with a deadline. I asked to speak to a manager and was hung up on. I have spent a good bit of money here but won't any longer! I can't believe how unprofessional this company is! Order E*******
They need to learn how to communicate. When I place an order provide me updates. All I get are spam emails. Order was placed a long time ago. Have heard nothing from them and the status just says processing. Just going to assume they are a scam and chalk it up to do better research next time before I buy online with someone.
Been shopping with Eastwood for almost 30 years. Products are top notch, shipping is better than most. I have only ever has one issue, and it was cleared up with a single phone call immediately.
One of the best resources available for restorers and hot rodders.
Hello Edward,
Thank you so much for taking the time to provide your feedback and for being an Eastwood customer. I am very happy to hear that we could assist you so quickly. Please let me know if I can do anything for you.
Thank you,
Had ordered a blast cabinet and got only one box, they said I didnt order the other box.
Why on earth would I do that as it picks it for you at checkout.
I called they lied and said thats the way I ordered it, then I find out that half is back ordered.
Lying, Rude and unhelpful is all I can say about customer service, or lack of.
Hello Rob,
Thank you for submitting your feedback. If you could please provide me with your order number I would be more then happy to look into making this right for you.
Thank you
Was planning on buying multiple things from this site but a 1.6 ratting stopped me from doing any business with this company. Cindy sure does have a answer for everything may 1 or 2 times do they take full responsibility other then that it's every excuse in the book. THANK YOU EVERYONE FOR YALLS REVIEW STOPPED ME FROM MAKING A BIG MISTAKE
Hello Renee,
I am sorry to hear that you feel that way and we appreciate your feedback. I do my very best to respond to every review our customers take the time to enter. Very often there are logical reasons for what took place and I do my best to explain the situation and offer further assistance. I apologize for every inconvenience and offer to make things right. Yes, our reviews on Sitejabber are not good, but we do have a 4.2-star rating on Google, as well as a 4.2-star rating on Facebook, 83% satisfaction on customer surveys, and a 93% seller rating on Amazon. We also have industry-leading warranties and return policies; in addition to being known world-wide for our DIY videos and content. Again, I thank you for providing us with your honest feedback. Please let me know if I can do anything else for you.
PLACED ORDER 6/8/20 ITS NOW 6/18/20 AND PART STILL NOT REC'D. I CHECKED STATUS AND PARTS WERE STILL IN BRIDGEPORT AND HAS NOT MOVED FOR OVER A WEEK. SPOKE TO CUSTOMER SERVICE AND THEY SAID THEY WOULD SEND ANOTHER ORDER OUT TO REPLACE FIRST ORDER THAT WAS NOT REC'D AND A NEW TRACKING NUMBER. THAT NEVER HAPPENED! WILL BE LOOKING FOR ANOTHER COMPANY TO PROVIDE PARTS I NEEDED.
Hello David.
Thank you for taking the time to provide us with your feedback. If you could please respond back with your order number I would be more than happy to assist in getting this resolved for you.
Thank you
They took my money and has been 17 days and no product and when u call the worse customer service i have ever seen and are completely liers and rude wont let u talk to management and are horrible do t buy anything from this company shouldn't even be in business horrible regreted purchase of all times buyers beware
We have attempted to private message Eurtice regarding the issues with his order. Unfortunately, we have not heard back. We do stat that it can take 5-10 business days for shipping at this time; not including any fright or smart post shipping. If the item is question is on backorder is can take longer to ship. We have a management team here at the Eastwood Solution Center that would be more than happy to assist you. We do ask our specialists here to do everything they can to assist you first, and if needed they are welcome to pass the call along. Now, there may be instances that someone is not available due to scheduling, sickness, breaks, or call off. If that is the case our specialist will take down your information and forward it to their Team Leader to call or email the customer back. I apologize if there was any confusion regarding that practice.
Thank you.
I try to buy a filter from this website for first time, this people are very dishonest and manipulator desperate for money, their customers service sucks, shipping takes to long and everyone who you call don't help, this people are middleman, they just take your money and call someone ales to ship the item and no one knows when and where is the item plus when you cancel even your item even still in their position they won't credit all your money, they keep the shipping.
We have attempted to contact Mark in a private message to further assist him but unforntautly, he has not responded back. We do our very best to offer a world-class customer experience and do whatever we can to make difficult situations right for our customers. We do offer some items that are shipped directly from the vendor. Those items are detailed as such on the product page on our website. Items that ship directly from the vendor do require that we reach out to that vendor to get shipping information as it is shipping directly from the vendor and not our warehouse. If an order is canceled the full amount of the order is refunded to the customer. If an item is returned for a refund it follows the returns policy that is posted on our website.
Thank you.
6 days before shipping. Plus shipping. For two quart cans of seam sealer. Wow I could have used elmers glue. This sucks I wont buy from these turds agin.
Our order confirmations state that orders will ship between 2 and 5 days after confirmation This order shipped on day. 4 We have been forced by government regulations and safety concerns to change our processes, and unfortunately it makes it slower work for our team. We are pleased to report that our process changes have kept our teammates safe and working! Candy
I ordered a atk engine through Eastwood. I was sent the wrong engine I never took it off the truck, sent it back. Then they tell me it was a mistake my engine is more money. No satisfaction guarantee on this. They say we'll give your money back. Well here i sit paying on a engine i didn't get. I guess they get to use my money for free while I pay interest... sucks..
We are deeply sorry about what transpired here. Our system is set up to issue the refund to the buyer when we receive it. Just like many other suppliers, ATK is working with limited staff and it took them a long time to take care of this issue. We stayed in constant contact and are very, very sorry about how we dropped the ball here. There was nothing right about this transaction--we screwed up and are very sorry for it. We own our results every day and take the responsibility for this shortfall.
Sent in a review based on poor shipping on an order. Even though I complimented the product, they refused to publish the review on their site. It wasn't a nasty review, just critical.
Hello Larry,
Thank you for taking the time to submit a review. The program we use to filter through our reviews for spam would have stopped your review due to the mention of shipping. The reviews on the website are meant to reflect the product alone. If an error has occurred in with your shipping please contact our customer solutions department and they will do everything they can to make it right for you.
Thank you
I bought 2 gallons of wimbelton white single stage paint to paint a 64 Fairlane that I had bought it turned out the Fairlane had more problems than i thought I had to replace quarters, fender, door and area around trunk where weatherstripping goes. So anyway it took 2 years to get it ready to paint anyway I used all of the paint to paint the car and had to order more to repaint the hood the gallon they sent me did not even come close to matching so I had to buy a 4th gallon of paint and repaint the whole car so every thing matched you think they would have gave me the 4th gallon
Hello Rick,
Thank you for contacting Eastwood. I apologize for the issues that you have experienced with your order. Paint color variation can happen between batches over the years and is subjected to many variables; just a few of which are: vendor changes, chemical changes, and availability or product changes. We do our very best to stay as close to the original color as possible. We do recommend on our website, in our painting guide and in many of our "how-to" videos that you purchase ALL the paint you are going to need for your project at the same time; including a little extra for touch-ups later. If you would like to contact us via email I will be more then happy to offer you a 10% off code for your next order for this inconvenience. I hope I was able to answer any questions. Please let me know if there is anything else I can do for you.
Thank you!
I ordered a part on line from eastwood bur never got a reicpt to tell me the order went through. Days went buy and no response. When I called they said I would get notification when It left the ware house. A week later I called again and asked if the part was backorderd they said it has just come in and the would expedite my order. Now a day laterstill no word where the part is. If you don't care when or if yiu will ever get what you order the fo ahead and order from eastwood otherwise go somewhere else.
Hello Norman,
I would like to take the time to apologize for any and all issues you have had so far with your order. I have attempted to locate your order using your name. Unfortunately, I can not find an order that fits that description above. If you could please respond back or email in with your order number I would be more than happy to assist you. If an item is on backorder it will detail that on the product page next to the cost of the item. You should have received an order confirmation email after completing your order. Once I am able to locate your order I will have our IT department look into this. Thank you for reporting it. You can, however, log back into your Eastwood account at any time and see your order history. This will detail for you if an order has gone through. Once I am able to locate your order I will do everything I can to make this right for you.
Thank you.
No need. I just plowed through the issue with trial and error. Which can be expensive. You have wonderful Youtube videos that have helped me and you have a large variety products. I was not worried about price. Just want to make sure I did not have to buy three things when I only had to buy one and get it done right. I hope you are able to straight out the phone customer service issues. :)
Hello Brad,
I am happy to hear that you were able to use our troubleshooting guides and our youtube videos to find the answers you needed! I will make sure the team hears about how helpful those tools have been for you. Again, I apologize for any confusion that may have taken place over the phone. All of our calls are recorded. We do go back to review and monitor all of our communications with our customers. We use this method to constantly improve the customer service that we provide. I again apologize for any and all issues you experienced. Please let me know if there is anything I can do for you.
Have a nice day
Need to know what paint products to buy. Lady said she only had one paint tech. She asked me to ask her the question. Did not complete explanation. She asked over and over again if it was an Eastwood basecoat. I said no and she was not interested in continuing the conversation. Never told her that I want to buy basecoat. I want to know if I should buy an epoxy, sealer and etc... for my problem. Mail order products in the past with no problems. Never had to call. Looked on youtube and the website for the info with no luck.
I hope Eastwood considers this a fair and honest review.
Person was very rude, not helpful, would not even listen to my issue cut me off several times. I will never by from them again.
Hello Joe,
Thank you for your feedback and for making us aware of this incident. We strive for a world-class customer service experience. All of our calls are recorded so we can go back and review the call and issue any follow-up training that may be required. If you could please respond back in a private message with your order number and phone number you called off of I can look into this for you and find a resolution.
Thank you again and happy holidays.
The welder performed okay as long as it lased. However, it died soon after the warranty had expired. The upper control board got fried during very light-duty use. To get the replacement parts is an adventure by itself. Not only they cost arm and leg, but you can't just order them on-line. Calling, sending forms, and the long wait w/o any update on the status. 3 weeks later still nothing.
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.
I placed an order for a plasma cutter on Monday and here we are on Thursday and my order is on a security hold. When I ask when it will be released I am told that is a different department and they will email you if they have further question, they have no idea how long it will be and if I do not want to wait I can cancel my order. So after the second person at Eastwood telling me that I said to cancel my order and spoke to a supervisor who was very nice and said they would review but there is nothing that they can do about the review process. BTW, this is not the first time I have ordered from Eastwood so who know why this order was placed on a "Security Hold". So at this point I ordered a plasma cutter from Cyberweld and it should ship the same day, that is how you should be treating your customers.
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.
Their customer service is like no existing! It takes for ever to get a reply and they don't wan't to accept that they has made an error.
It you can find the item somewhere else - buy it!
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.
Bought this machine from Eastwood customer service was trash the machine was trash it burned out the first time I used it the spool gun is trash the solenoid stuck open the whole time don't buy nothing from them if it's not a Miller don't buy it
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.
From the business
Tools for Doing the Job Right
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of
Offering solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”
In-house product design, development and testing with a strong track record of high-quality, innovative products
Used and trusted by top builders to beginners
Order anytime online, by phone, catalog or in our retail stores
Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products
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Hello David S,
Thank you for taking the time to reach out to us. I can assure you that Eastwood is not a scam company. We do send out an order confirmation email after an order is placed. If an item is back-ordered it will tell you the current estimated restocking date in the details of the item in your chart and on the product page. If your order is 30 days old we also email out an extended backorder notice. Once your order ships, you will receive two emails. One email is a shipment confirmation and the other email contains the tracking number for your shipped product. We do recommend that you check your spam filter. The status of your order on your online dashboard will stay in processing until your order ships. If you would like me to review the status of your order please provide me with your order number and I will be more than happy to look into making this right for you.
Thank you.