EastbayReviews 109

I was promised a refund of return shipping fees from Australia to USA, which are considerable, as I had to exchange a pair of shoes that were too small. Even though this is against EastBay policy, due to their "Fit Promise" they said they would make an exception in my case. The catch was that I first had to ship the shoes back and then call back to request a refund once the shoes were received by EastBay. They did send me the larger shoes back for free, however when it came to me claiming the return shipping fees, they threw the rule book right at me and pretended the refund promise was never made and they had no record of that conversation in their system. Sure, I shouldn't have been so naive to trust the customer service rep at his word and I should have requested something in writing. I guess I thought EastBay is a large, seemingly reputable company so you wouldn't expect them to make promises they cannot keep. Lesson learnt: don't call customer service, rather do everything via email - that way at least you have a written trail. Better yet: just don't do business with dishonest companies such as EastBay.

Awful site with an awful service! Be aware to don't buy anything from this douchebags! I've ordered a pair of shoes with my credit card, and at first they send a mail telling me that the order was successfully received. Then after a week they send me another mail telling me that the order was canceled, cause they've refused my credit card... after almost a month, passed sending e-mail and claiming my money, they've finally refunded the amount of the order. Avoid this site at any costs!