EastbayReviews 109

They would not publish my review and said, "Our staff has read your review and values your contribution even though it did not meet all our website guidelines." Here was my review, Cheaply Made...
These products are cheaply made - inferior quality. DONT BUY! I don't they are are authentic brand name products - but a knock off from China. I order on line all the time, but will no longer order from EASTBAY. When I returned the product because it was defective - they made their own judgement call, said it wasn't and did not give me my full refund. They are just like Zulily - who I no longer buy from either.

Sent an item back that didn't fit correctly for an exchange. They instead refunded it and charged me the shipping. The item is available on their website but they claim it's from a different warehouse so that doesn't count and won't refund the shipping costs and do the exchange. Customer service was rude and not helpful.

Please do yourself a favor and do not purchase anything from online website.
Horrible customer service.
They sent me used nike shoes worth $200 and then when i returned it within 2 days of receiving the product, they rejected my claim saying it is worn out and did not refund me any money.
AVOID. Worse company and horrible customer service

My son ordered football cleats from Eastbay and they didn't even hold up for a month. Customer Service was contacted and they are unwilling to exchange them. The cleats were UA Blur Smoke. Don't waste your money ordering from this company. They are not even worth a fraction of a star for ratings!

If I could give a zero out of 5 I would! Do not trust their 30-day try on policy! We ordered some throwing shoes for our daughter and none fit properly so we sent all of them back. They rejected them saying "used". These still had the tags on and were only tried on inside! Their tryon policy is fake false phony!

I also did not pass their "credit verification process/system" even though I shop online all the time with no problems. Their help desk was less than helpful, couldn't even get my order number typed in correctly after I read it to them 5 or 6 times. Beware of this site, seems like a scam.

In a rush, I ordered some Nike track spikes, in sizes no one else had, not even Nike, for my two teenage boys. Eastbay was the only ones I could find who had them in the sizes we needed. The next day, I read the reviews about Eastbay and was horrified. I thought about stopping payment before the order was even filled. I decided to give them a shot to deliver what I ordered, and they did not disappoint. Size 10.5 and 11, brand new, never worn, exactly what I ordered, in less than a week, one day early, in fact. So count me and my boys as happy customers. Couldn't be happier.

We ordered football cleats for my son. When it arrived it was too big. We contacted the company and they advise us to do an exchange. While we are on the phone with them, they mentioned that inventory is low, and we should not wait for the exchange. They advise you to do a return and at the same time to purchase another pair with the correct size because of the low inventory. We proceed and took their advice. Now after we received the new correct size, we were waiting for the refund on the first pair.
When we call to check on the refund, they claim that the cleats are used, and they only can give us an E-gift card. We told them that the cleats had never been used and after the return, we purchased the correct size. In the initial call to customer serve ice, the rep spoke with the supervisor and approved the refund to the credit card. Two weeks later we did not see any refund so we called customer service. The rep was very rude and unhelpful, and when she let me speak with the supervisor, the supervisor was by far the worst experience of customer service I ever had. She keeps claiming that the cleats were used (claimed by the return department) but she can't give me proof that it was used, therefore I am getting an e-gift card.
When I asked to speak with the manager, she claimed that she can't do that and she is the highest that I can speak with. I am expecting a full refund for my original large-size cleats, and an apology for the rudeness of the supervisor. In my job, we handle 4000 customers a year, and never ever acted this way to a customer.

I ordered a pair of Puma men's shoes. I got a pink pair of Oasic women's shoes that look like a joke. Always have had a problem with East bay. Glad I didn't buy my youth Lacrosse program Lacrosse cleats as I was planning. Awful. Some one in your Brooklyn store just doesn't give a s***.

I wish I could tell you these shoes were good but I never received them and Eastbay did not refund or send me any shoes. They took 3 weeks after I paid to investigate and then tell me they declined to refund me or send me shoes. These were for my 2 year old and I will never order from Eastbay again. I had to go through my card used to get reimbursed. After ordering and being a customer for over 20 years they have lost my business over a simple 50 dollar transaction that could of been resolved easily. Horrible customer service and business. Do not order online from them. If you need shoes go to the store.

Attached picture is the email back from Eastbay stating they cannot place my review on their website. Looks like they filter their reviews to only show the good ones and not the bad experiences. Please be cautious ordering from them online!

My daughter ordered shoes we tried 8 times because she really wanted the shoes for her birthday being she is disabled as her mother I am pissed beyond this was such a disappointment to my baby keep saying tour payment was cancel and money was charged to her card but money was charged to her card not only did they charge her card they also kept some of her money too and did not refund her full amount we tried another card samething happen...

The store is completely racist, because it doesn't allow me to buy using a credit card from outside the country, even though I accepted a purchase with the same card. Unacceptable, you want to buy tennis shoes and hear that they don't accept cards from outside the country. I'm in the USA, with a valid credit card, I've already made a purchase using it on their website and they won't let me make a second one. When I said I was recording the call, the coward hung up.

I purchased a new pair of Timberland Boots from Eastbay, in September 2021 for Christmas. I did not want to have them run out of my preferred size! On Christmas, I gave the boots to my nephew, who did not like the fit. I contacted Eastbay, and they refused to return the boots, even though they were brand new, never worn, in perfect condition. There are lots of places to buy footwear, and I will go elsewhere in the future. Eastbay was a good company, until the going gets tough. No more.

I placed an order on 11/2/2021. Midway through November I receive my package. It was the WRONG product. I ordered a NIKIE PULLOVER HOODIE 4xl and received a JORDAN ZIP UP JACKET…. The size was XL. Tell me how do you screw up that bad?!?. Okay fine. I call them asking them to send the correct item. I'm reassured I'll receive it AFTER the customer service agent tells me multiple times she just wanted to refund me and let me reorder the product. UH NO. Just give me what I pay for. Then I receive an email today. 12/3/2021 that they received the item I returned for an exchange and that they gave me a refund but it wasn't even the full amount of what I paid. So I call AGAIN. Spend FIFTY MINUTES ON THE PHONE. For them to tell me they in fact are not sending me the product I ordered nor will they give me the rest of my refund. Instead I'm given a $5 credit and 25% off my next order. ABSOLUTELY NOT. I WILL NOT BE A RETURNING CUSTOMER. Instead I will be filing a report and also reporting them to the BBB! THANKS EASTBAY NOW IM WITHOUT A CHRISTMAS GIFT FOR MY BROTHER

I order my daughter a shirt and pair of shorts for school 3 months later the items were delivered. The shorts were too small. I asked nicely several times for my money to be refunded they refused via email and completely stopped replying to me. Who takes three months to send a product I waited patiently for the order they sent my eleven year old booty shorts. I will never do business with Eastbay Footlocker or Finishline since they all the same business. Her school had to switch out the shorts for my daughter not this sorry excuse for a business you take three months to deliver a project and have the nerve to say no refunds. Please do not do business with this company they will take forever to send you the order and then will not refund your money if your item don't fit.

When you have a team placing an order you need to pay attention! This company will place your order on hold and never correspond with you to tell you why and your teammate is without their gear because their store is closed to orders. You need to weekly check your order, make sure they do not place it on hold, chase it down, hold times are 45-60 on an average. Emailing is a joke! If I was a Coach of a team or an Athletic Director I would look into another company to order gear from.

I ordered new running shoes and had them the very next day. It typically takes a couple more days than that when I order, but this time it was so fast (just like me in my new shoes)!

I have used my own card and personal address for over 5 years, but recently they just keep canceling my order cuz it did not pass their stupid "Payment Verification System". I called their system center, and they say they don't even know what is going wrong. SO DISAPPOINTED!