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The company has garnered a largely negative reputation, with frequent complaints about poor product quality, significant discrepancies between ordered items and received goods, and frustrating customer service experiences. Many customers reported delays in delivery, issues with sizing, and inadequate responses regarding refunds or returns. While a few positive experiences highlighted satisfactory dress quality and timely delivery, these were overshadowed by the prevailing sentiment of disappointment and frustration. Overall, the feedback suggests a need for improved quality control, transparent customer service, and a more reliable return policy to enhance customer satisfaction.
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The service was great! They delivered on time and the measurements were exactly as I had given. Will definately order from them again!
I ordered a dress from this site but I was a bit nervous that it wouldn't turn out the way that I wanted it to. However, I received my dress in the mail just a couple of days again and it so absolutely gorgeous. It totall exceeds all of my expectations. I would recommend this site to anyone, and will refer back if I ever need another my dress. My only advice would be to enter your custom measurements when purchasing a dress, because it definitely helps to make a better fit.
I am very satisfied with my purchase. The Dresses just fit my expectations. The service was great and the shipment met the promised time.
Suming up - there is nothing negative to say and in the future I will continue purchasing with Dream Prom.
I found this website incredibly easy to use and found the dress I wanted really quickly! With all the drop down boxes helping to refine my search it was so easy to find my perfect dress! Definitely a great website to use and much cheaper than anywhere else even with having a made to measure dress sent from America to England.
Have searched all the internet for my prom dress. I did find a lot of beautifull dresses, but was worrying about ordering online. And I sent a email before i make any decision. They replied really fast and cleared all my concerns. And there was all smooth during the processing. The dress is so beyond its price. Than you so much for DreamProm's five star service and the beautful dress. I would highly recommend this site!
My name is Amber and I recently received my wedding gown from dreamprom.com, and I couldn't be happier! It was delivered right on time, even a few days before expected, which was such a pleasant surprise because it was Christmas Eve. The dress is everything I expected! I am soo happy that I went out on a limb and ordered offline. My dress has way more quality than I thought would be put into it for the price I paid. The lace on it is just like most I've seen on designer wedding gowns and the taffeta used, instead of silk, looks just like silk and holds just as well. I will have to have the straps and length adjusted but that is minor. I had my eyes set on a dress that cost $2400 and I just paid $200... I really am soo pleased! I will recommend this site to everyone! Thank you, thank you, thank you. I can't wait to wear my "dream dress".
My dress has arrived and it is absolutely STUNNING! I would love to send you guys pictures on new years eve. I can't express how thankful I am for your exceptional costumer service. I will absolutely be a returning costumer as well as referring my friends to your site! Thanks again.
POOR customer service, can only email them and i don't think they really read my emails. Cant tell for the dress yet but they ship with UPS and don't provide you with much information. I cant have my package to be held/reschedule the delivery/change the address because i dont have a particular package number and after 3 times of asking them to call the company to help me with this (i'm out of the country for the holidays) they told me to do it myself even though i told them i needed a specific number.
Please do not buy ANYTHING from this scam website. I bought a $200 dress and paid to have it express delivered only to have the dress arrive late.
The dress is the ugliest, tackiest, poorly made thing I have ever seen. NOTHING like what was displayed in the pictures on their website.
I have emailed them 6 times, in four weeks requesting a refund - explaining that the dress was not like in the picture and that it arrived late. I have received no reply.
This is a huge scam, i am just moreso angry that i did not research it to see customers flagging their disappointment and flagging this as a scammed site. The dresses they send you are NOT like those advertised in the picture. They stole those pictures off of other sites and what they send you is a cheaply made dress that is falling apart, has stiching tearing and pulls (like you caught the material on something) all over it. I ordered a very expensive dress for a company gala and when i received it, i could not believe what i was looking at. It looked like a 3rd grade arts and crafts project. I tried to contact them and even emailed them pictures, asking for a refund. THEY WILL NOT REFUND YOU. They tell you to take it to a tailor (who refuse to touch these items due to how bad they are). FIGHT with your credit card company or paypal to ensure they file a claim/dispute. I am doing it now and hoping to get my money back through paypal since dreamprom is a fraudulent business operating scams.
Like other brides I really want to buy this dress, it is the first one on my favorite list! But I am unsure of the texture, is the fabric too hard? And the lace is it really old fashioned? My wedding will be at an exclusive beach resort, indoors most of the time, with a ceremony outdoors, and do not want the dress to clash with the place ( too thick or old style), thanks for your insights..
Thank you Dreamprom for your wonderful service! I received my dress this morning in perfect condition! A whole 36 hours earlier than estimated! The dress material is heavy and of good quality, and just (if not better) as in the picture! I am very, very, very happy and satisfied! THANK YOU SO MUCH! I can't wait for my wedding day!
Please please Dont buy from this company. I thought all the reviews could have been a one off and it really isnt. I ordered 3 dresses two evening gowns and a wedding dress for a friend who was having a wedding on a budget, what a mistake! I paid for faster shipping as i was travelling for the wedding and wanted to take them with me, i kept starting a chat online everyday to make sure it is all on track and eveytime i got promised its all going to be ok, erm NOT! I asked to see pics of the dresses before they sent them. One of the dresses that was meant to be an aqua colour organza dress ended up being a green colour in tulle. The other dress was ok and the wedding dress was messing all the flower decoration when i complained they stuck PINK cut up ugly material in the shape of flowers and stuck them with pins on the dress! When i was going crazy as i had a flight to catch they said oh we will send them to the country you are travelling to so you dont need to worry give us a new address so i thought wow least they have good cutomer service. Hahaha the joke was on me they never changed the address and they sent them and my friend got them for me and sent them again with dhl aborad cost another £150 as they were heavy. So this place is built on lies and bad service. Please dont ruin your special day. DO NOT ORDER FROM THEM!
I received my dress today, must I say that I did not expect the dress to be absolutely beautiful, stunning and gorgeous. I have never ordered from Dreamprom, this was my first time and I can't get over how beautiful and stunning this dress is
Never ever again. The dress I got was too heavy and I felt very uncomfortable in it.The bad part is, no refund, no phone call customer service, only emails within 24 hours, no cancelation once you place an order...
NEVER say never, but this time I mean it: Never AGAIN!
I bought my wedding dress from dreamprom and it was the WORST possible mistake. The dress I ordered online, did not have any beading and was suppose to be made from cotton voile.
What arrived at my home was covered with cheap plastic iridescent beads, huge plastic silver rhinestones, not to mention all this beading (that I didn't want) wasn't sewn on properly so the bead were falling off. The lace applique was shredding and tearing off. The dress material was polyester and was smelling of toxic fumes, cigarettes and food.
This dress price was $225. I have been writing to them for three weeks, they have offered me a grand total of $28. When I said that doesn't even cover shipping the dress to return it, they literally sent me a photo of a lobster!
This is the worst possible customer service in the world, terribly insulting and upsetting. My wedding is one month away and I am scrambling for a dress as well as haggling with these people for a refund.
BEWARE OF DREAMPROM.
I have dealt with this company few times, and so far I never had bad experience.
They even refunded my money when I told them that I haven't received my parcel more than 1 month after my order.
They really gave me a positive response!
Love the dress here and appreciate their work.
I bought this dress in a standard size and was extremely impressed with the quality for the price I paid. It seems like a much more expensive dress. I bought it in the navy blue and it looks incredible. The low cut is not too low as I was afraid it might be. Since I am 5'5" I had to have the dress taken up quite a bit, but unbelievably the people at DreamProm re-reimbursed me for this. The service was outstanding and I have been telling everyone I know about it. It will certainly not be the last time I buy from this site.
"Just make sure the size and and material and style you want to order because their service worker told me that all the items ordered were to be made instead of in the warehouse. And ordered at least three weeks earlier than the day you'll use it.
That's all."
Answer: If I were you Sofia, I would buy a wedding dress on eBay (like I did) you can find affordable items with good quality, but never ever buy anything from DreamProm! It's my personal advice, because of its pure quality and wrong sizing! I regretted that I did bought a dress from them!
Answer: For those who would like to see what their dress purchased from iDream Prom might look like compared to what they promise, have a look here: Https :// www.dropbox. Com/s/0h0r3ir5ejxcyzz/Dress%20complaint. Pdf
DreamProm sells discounted prom dresses, wedding dresses and assorted other formal dresses.

