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The company has garnered a largely negative reputation, with frequent complaints about poor product quality, significant discrepancies between ordered items and received goods, and frustrating customer service experiences. Many customers reported delays in delivery, issues with sizing, and inadequate responses regarding refunds or returns. While a few positive experiences highlighted satisfactory dress quality and timely delivery, these were overshadowed by the prevailing sentiment of disappointment and frustration. Overall, the feedback suggests a need for improved quality control, transparent customer service, and a more reliable return policy to enhance customer satisfaction.
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These con artists sent me a dress which was so horrible I started to cry when I opened it. It was taken directly to a tailor before I was able to take pictures of this horrible dress, as I was afraid that if I did not get it to the dry cleaner/tailor immediately, we would not have the dress back in time for prom. The following was my last communication with these rat-bastards:
I will NOT ACCEPT anything less than 117.00! You people are liars and thieves and I WILL NOT give you my banking account number. ARE YOU CRAZY? I sent the money to YOU WESTERN UNION, you can send it to ME Western Union. NO WAY IN HELL will you get my banking information. YOU OWE ME 117.00. You lied and said you would give 117.00 NOW YOU SAY 58? NO WAY! You did not custom tailor my daughter's dress because the straps were about a mile too long when they got here. The petticoat was supposed to be the size of my daughter's measurements and it is TOO SMALL as seen in the pictures attached. The dress was FILTHY DIRTY as you can see on the statement from the tailor, the dress was 2 days late though I had paid express shipping, I had to pay for tailoring in the states and cleaning. DONT LIE to me again. I know DAMNED WELL you have a paypal account and you will NOT get your happy little fingers on my checking account! Pay me or deal with the consequences! 117.00 as promised on the phone last night from YOUR REPRESENTATIVE!
I will have to say that I just received my daughters prom dress and got it on the date I was supposed to and it looks amazing and amazing on her. Look even better than the picture. We will have to shorten it a little but that because she is not going to have heals on. I know some people will not always be happy but I feel that this site show only neg. Reviews. I hope this will set some people at ease. We will use dreamprom.com again.
I bought a wedding dress from dreamprom.com. They charged me twice. I did get the second charge back with a fee. The dress came a month later. It can't even be worn it's sewed so badly. They will NOT give you your money back no matter what. Do NOT shop from this site.
AWFUL -- PLEASE DO NOT BUY ANYTHING FROM THEM. My daughter's prom dress was possibly the lowest quality fabric I have ever felt or seen. Measurements were wrong, AWFUL. I have reported them to the Better Business Bureau and they are under investigation. They claim that you can return items if pictures of proof are provided. This is NOT true. They are refusing to give us a refund. I would post picture here if I could.
Feel so stupid. Put my credit card info in before I realized it was a scam. Do not order a dress from China.
I just received the dress and very unhappy of it because it doesn`t fit. I did measurements of Bust: 38, Waist: 33, Hips: 41, but the dress has bust 36, waist 32 and hips 36. Also it looks very different. Different kind of embroidery and straps not on the place but too close to the middle line. The jacket doesn`t fit and look well too. I won`t be able to wear it. I think this company even can`t make right patterns and takes the images of the dresses from somebody else. The dress is absolutely not proportionall. Also they didn`t show that it locatedd in China. You will wait really long time before it will come. Don`t order from them if you don`t want to weep in your wedding day!
Stay away from this scam site. The positive reviews are obviously plants. Here is the second email I received from them after the site first listed a delivery date of Apr. 2, then a followup email stating Apr. Llth and then they send me this? This site is a scam.
Hi, dear, usually you will get your dress in 30 days, this kind of time frame can go without shipping fee, but if you want ur dress fast, extra 9.99USD as rush shipping will let you receive ur dress in 25 days, 29.99USD will do in 20 days and 69.99USD will do in 15 days.
April 2nd is the delivery date for the 69.99usd rush order, sorry for makind you comfused. Please wait patiently, your order's delivery date is before April 17th, you will get in on time. Once we ship it out, we will send you email to inform your the tracking information, please keep in touch. Have a nice day!
My letter to the dreamprom.com:
Dear Sir/Madam, the delivery came today and my dress arrived, but I did not get that dress what I ordered. I got different dress. I am very unhappy, because what the picture shows on your website it is not what I got here. The lace on the dress is different, there are 3 different lace patterns on this dress and it should be just 1 lace pattern. The quality of the dress is poor. Some lace are not sewed properly. The dress is far too long for me and I paid extra charge for the sewing to be perfect on me. The dress was dirty and it was terrible crinkly, because of the way of packaging which is not suitable this kind of dress. This dress looks like somebody took it together from two parts which should not be. The difference is too big between the top and the bottom. The lace is coming down very nicely on your picture, but on my dress the lace is like cutted half at the bottom of the top and lace lines were sewed under it. I think it looks terrible. I cannot wear this dress on my wedding, I feel terrible to wear it. I send some pictures to show you the problems with the dress.
I am waiting for the answer.
The worst website to look for my dress they take forever to email you back and try have a call the number they have there and it's do answers it said that I have the wrong number. So never go there!
We got ripped off! Don't buy from these people. Pursue getting refund through your credit card company. We doubt we will see this dress arrive. It took me to really read through their site to realize they wrote all the reviews in poor English!
Buyer beware... the quality, workmanship as well as customer service is beyond terrible. They do not/will not credit you back. We ordered a dress with an ombre material and we got an all one color prom dress. They claimed that the material was out of stock and they tried calling me before tailor making the dress. Wanted to get information on when/what time and number they called from. Said they called thru skyer so they did not have any record to show that they called. If you ready to be disappointed and have no recourse then this is the place to go.
This website is terrible! I ordered a dress on here, not realizing the company was from China. Well, I paid extra shipping to get my dress in three weeks. When it arrived I was confused. The dress had sequins and beads all over(not shown or described on the dress online). There were snags in various places and a missing eye-hook enclosure. When I asked them about a refund they said that the mistakes in the dress were because I wanted my dress faster. Really? I paid MORE to get a LESS quality dress? They would not let me return the dress that was clearly not the same as described on their website. They offered me a whole ten dollars... what a slap in the face. They can not communicate well, and are very unprofessional. They always addressed me as "dear." They told me their work was "in vain." I grew so frustrated, and that is why I am letting anyone who reads this know that they should not support this business and should avoid buying anything from them. What you see on their website will surely be different than what is shipped to you.
WARNING!
This site is a scam! Do not buy anything from them! I ordered a $ 300 weddingdress and recieved a used dirty dress. I have e-mailed them several times and they refuse to take it back or refund me. I have sent several proofing pictures but they refuse to take responsibility for the dress. It is just very sad and I was a fool not to investigate them better before ordering from them.
Do not buy anything from them!
All other five star reviews are a joke from the company themselves. This sight is a scam. I ordered my dress over 2 months ago, and it said it would be here in 2 weeks. My prom is in less than a week, and i still don't have my dress! I have tried emailing them multiple times, but i never get a response. The website says my dress is still "processing". They took out the money from my credit card within 48 hours, and i still don't have my dress
DO NOT ORDER FROM HERE
Sincerely, a disgusted high school junior
We ordered a blue prom dress for our daughter and paid by credit card... when it arrived it was the wrong color (orange) and at least a foot too long... the refuse to let us send it back or get a refund on our credit card... we have exchanged several emails with them and i even emailed them the confirmation email they sent us showing that we ordered a blue one and they still refuse to make it right for us... stay away from this website as they do not practice satisfying the customer
The picture of the dress I picked from this website for prom was absolutely gorgeous. I was so excited for it to get here, and when it did I was so disappointed with what I received. It had a tear in the back and I hadn't even tried it on! When I did try it on so we could get photos to return it it fit horrible. It was like they didn't even use my measurements! The material was all wrong it brought me to tears it was so wrong. When I asked them for a refund, they said they'd give me $20 because they needed to pay for the material. Are you kidding me? That monstrosity they sent me couldn't have cost more that $15 to make. I would highly recommend you to NEVER use this site. It's a scam and they need to be shut down.
I order a simple bolero jacket for my wedding which is in 2 weeks. I am a designer and could make my own but figured I'd give myself a break. I paid 60 dollars on this jacket and order faster shipping. I also ordered two sizes larger than I usually would wear knowing that this garment was coming from China and sizes tend to run small. When I received my jacket I found a disgusting piece of rayon blended crap trying to pass off as the jacket I ordered. It looked like something you would buy with a cheap Halloween costume from the drug store. I was also furious to find that they didn't even use the measurements that they provide with their own size chart. All of my specified measurements were at least 2 inches off. The fact that they don't bother to correct their mistakes offends me and I think their site should be shut down. Since they like to ignore people I plan on posting this review all over their site.
NEVER EVER BUY HERE OR TRUST THEM!
Prom dress shopping? DON"T SHOP AT DREAMPROM.COM! I ordered a dress, paid a great price of $150, but you know, you get what you pay for! The dress looked NOTHING like the picture! It looked cheap and the fit was awkward! The seam that is supposed to fit at your waist instead was at my belly button! Not flattering! I won't even mention what the rest of the dress looked like! As a return policy: there are many unfair conditions you have to meet so basically THEY WON'T TAKE YOUR RETURN OR REFUND YOUR MONEY! I hope more and more people will find out about this scam of a prom dress site!
Terrible website! They do not delivery what is in the picture. I bought a jacket for my wedding and they sent me something completely different. When I contacted them for a refund they told me that the jacket was beautiful and they are sorry that I do not like it. They agreed to a refund which they never sent me.
Stay away from this site! Their prices look good but it is a serious scam!
My name is Laura and I am a FURIOUS high school senior. This website sucks! It may look like they have good quality dresses but when you receive them in the mail, they come in a ziplock bag! Thank god my prom is in June so i have time to find another dress. The material of my dress isn't even the material described on their website. This dress is a cheap and poorly made replica of a la femme dress! I am so mad. Do not, i repeat, DO NOT order any dresses from this website. Their return policy is horrble.
Answer: If I were you Sofia, I would buy a wedding dress on eBay (like I did) you can find affordable items with good quality, but never ever buy anything from DreamProm! It's my personal advice, because of its pure quality and wrong sizing! I regretted that I did bought a dress from them!
Answer: For those who would like to see what their dress purchased from iDream Prom might look like compared to what they promise, have a look here: Https :// www.dropbox. Com/s/0h0r3ir5ejxcyzz/Dress%20complaint. Pdf
DreamProm sells discounted prom dresses, wedding dresses and assorted other formal dresses.

