DPDReviews 209

I live in a block of flats with a lift. The drivers for this company NEVER buzz up to gain entry. NEVER enter my building to attempt delivery they snap a picture as they drive past. I was even downstairs waiting outside in the rain to collect my own parcel and the DPD van drove right past not even stopping! This makes me so angry that a company can do this and get away with it. Awful Company!

Company couriers that deliver packages are trying to be 'smart' and avoid wasting time on ringing people's doorbell, instead they are just using 'we have just missed you'. No, you didn't missed me. I am at home whole day, expecting you to deliver my package. You didn't even tried. Like 4 times before that. If you are lazy enough to press a doorbell, then maybe you should look out for another job.

I placed an order and paid extra for next day delivery; however DPD seem to have lost my item as it never got delivered.

The item I ordered was medication for my pet and I needed it urgently as my cat's health deteriorates massively without the medication. As the item never arrived, I had to order an emergency supply from my vets and paid more for it!

Then I placed another order for DPD delivery. It was supposed to arrive the next day and I was given an hour slot between 14.04 and 15.04. I took an hour off from work to ensure I'm home when the order arrives; however it never arrived!

I called DPD and by the time someone answered, he said he will put me on hold to check with the driver, but he ended the call instead! I called again and I was told the driver had to skip deliveries and now my parcel will be delivered between 6-7pm!

I tried to reach DPD to resolve this for me and for a refund/compensation for all this mess. Their website showed various ways of contact; live chat, call or what's app chat. I tried to connect with them via the live chat and didn't get anywhere. I sent them a message on Whats'app, they never answered until today! I tired calling them and every time I call, I was told a manager will call me back in 2 hours. After many days of calling and keeping requesting to speak to a manager, the manager called me back after 10 days, when I was told the call will be within 2 hours of my request each time I called! The manager refused to give a refund or compensation for all that happened!

This is extremely terrible and poor customer service. I will never use DPD again and I recommend that others don't use it so they don't get disappointed!

Not bad when they deliver properly. Sometimes they deliver other peoples parcels to mine and mine to other people. A little more patience and I'm sure they'll deliver parcels to the correct addresses.
They can also be extremely slow with delivering too.
But on a positive note' they are so much better than hermes who call themselves evri. Hermes have lost 13 of my parcels in less than a year which one was actually stollen by an evri driver.

At lest dpd ain't lost any of my parcels "Yet" and I've certainly not had any stollen from a dpd driver. But lets not state this as anything can happen like the below follow up...

FOLLOW UP
WAS EXPECTING MY PARCEL TODAY AT 17.42. WAS INFORMED IT BE DELIVERED IN 15 MINS.
BEEN CHECKING DRIVERS LOCATION ON THE PARCEL TRACKING. DRIVER WAS JUST AROUND THE CORNER FROM MY HOME ADDRESS AND ALL OF A SUDDEN HES NOW LEFT THE AREA AND TOWN.
HOW REDICOLOUS.
BEEN WAITING IN ALL DAY FOR THIS IMPORTANT DELUVERY AND NOW THE DRIVER HAS GONE OUT OF MY TOWN. HOW CAN THEY FAIL SO MISERABLY LIKE THIS.
DISGUSTING SERVICE.
"IT SEEMS TO ME THAT ALL THESE COURIER COMPANIES ARE NO DIFFERENT INCLUDING ROYAL MAIL.
WOULDNT TRUST ANY OF THEM TO BE HONEST...

Useless. Constantly lie about delivery being attempted.
Yesterday however ie 11th July, I received an email FIVE mins before the expected delivery stating: "Your driver won't be able to come back today as they cover a wide area on a tight schedule, but we'll be back with your parcel TOMORROW". My response is that if it's logistically not possible to deliver, don't make false promises & then send an email at the 11th hour to say a delivery won't be made when I have WAITED for my package. I also tried contacting their Customer Service using various methods ie calling them (initially 17th in queue, then they disconnected the call as they'd closed) & via WhatsApp, as chat is bot-operated, was unable to make any headway.

I am still shocked that this company allows their drivers to do such a despicable thing: the driver arrived at my address and I saw him, his Dpd car, thorough the window as I was waiting him so I won't miss the parcel because there would be no one home for the rest of the week, and he just took a picture of the back of the house and drove off. I literally saw him doing this, and then I saw on my app that he missed me. I was standing right there and he did not even try to deliver the parcel, not one attempt. This parcel could not be put to a safe place or with a neighbour as it was an expensive item and I had to take it personally. So imagine my shock when I saw that driver(Cristian) doing that. And he probably won't suffer any consequences and continue doing this over and over. This is such a lack of respect for any client. I am stunned.

Every single time they get it wrong. Wait all day only to receive a text message stating failed delivery! Why not knock on the door or even better go to correct address? Sick of waiting around all day. If anything is being deliverd by DPD I try not to order goods. Completely useless on all counts

Watched the driver take a photo of my house from across the street before he swiftly left and marked my parcel and no one being home. Contacted customer service who assured me someone from the delivery centre would be in touch within the hour, Its now been 4 hours, is now 6pm and no phonecall or parcel in sight.

My mom had to send me my translated high school diploma and a copy after my original from back home (amongst other things) as I live abroad in Germany right now and DPD lost my documents that had to go to the University I applied to. The tracking page says that the package got delivered but I've been home the whole day (when it was supposed to be delivered - june 30th) and nobody called, nobody rang the intercom, nothing BUT SOMEHOW they got my signature? They forged a digital signature and called it a day. I never got my package and when I called their support with this problem (even if I knew the name of the delivery person) they refused to help me and told me that there's nothing they can do because it got delivered (IT DID NOT?). Nobody in the building saw anybody or took any packages. The lady on the phone also told me to go to the police and honestly I will because this is THE WORST experience I had with ANY delivery service EVER. I WANT MY DOCUMENTS BACK OR MONEY TO MAKE UP FOR THEIR LOSS!

I used DPD service two times, and every time packages were not delivered. The worst thing, that couriers lie that they cannot reach to me while I am spending the whole day at home waiting for delivery. Calling customer service does not help - the service even cannot reach out the courier.

I strongly do not recommend this service.

Absolute absolute joke from the beginning to the end (which has not occured yet as my parcel is not being delivered). Called muliple times as my parcel was not arriving, each time I was being given contradictory information. Sometimes you are being given contradictory information from the same person during a single call ("the delivery is set up for tomorrow" then 30sec later "it is not sure that the parcel will arrive tomorrow"), and when you ask for precisions they get ANGRY and they HANG UP like WTF man? I have even been told several times that they can not promise that the parcel will arrive in case the driver has an accident or the truck breaks down? It must be a prank, that is the only rationnal explanation to this absolute mess. I hate you DPD, you are evil and deserve to go bankrupt. The entire customer service should be fired. I wish I could put 0 stars, maybe even negative stars.

$#*! service, driver reach parked outside and then playing with his phone then left absolutely shocking service, I then got an e mail saying I wasn't there shocking just rubbish service if I can I'd give them -5 and I will make this public

There are no positive facts to mention. Packages get lost in depot. No response by email on questions. Not possible to access your parcel in the depot. Customer service give faulty tracking info.

Parcel suddenly marked as delivered. I was home, but no delivery to me. No card left. Parcel probably stolen. I officially give up on online ordering when I have no control over who delivers.

DPD delivered my parcel to my neighbour, despite the fact that I was in all day. Fortunately, my neighbour is honest and brought the parcel round to me. Very poor.

Sehr schlechte Erfahrungen. Ich war nicht zu Hause und habe Ablage-Ort gewählt. Trotzdem haben sie meine Bestellung retourniert.

I want you to be informed about the absolutely boorish behavior of your driver, he knocked and rang the doorbell without interruption, and then he spoke absolutely boorishly. I have never encountered such a service

DPD is a steaming pile of trash...

Maybe hire people that can actually read...

The $#*!ed driver was at my door and then drove of and told me via mail that the adress was wrong...

$#*!ing $#*!s

What an absolute joke! Pay good money for VIP named delivery day to guarantee you will be home and get your parcel - then they say it will come tomorrow! Been sat in their depot for a week!