DPDReviews 209

This time the driver didn't even stop, I watched him drive straight past. Last time my parcel went to a random address somewhere

If I could rate my experience below one star I would most certainly do. My parcel was due today, with its content being of more than 1,000 pounds worth. Wish I could say it was lost, but it was signed and received by a stranger named 'J' in the other side of London, more specifically the DPD depot in Barking which looks quite peculiar to me (even though the customer service reassured me on the phone that it was mistakenly delivered to a 'neighbouring address by mistake'). The picture attached as proof of delivery by the driver 'Abdelkader' was entirely blurry showing no context whatsoever. DPD has been quite unhelpful to say the least. That is why I raised an official investigation to be conducted that will be looking into both dpd and the driver. Even though I am quite confident that the issue will be resolved, this is only because it is no longer in dpd's hands. The outrage and the inconvenience I experienced today is inconceivable. And on top of that I received neither an answer nor an apology...

The package was absolutely fine and it was full of wine and dine glasses. They arrived without even a mark, good.

DPD just sucks. I understand it's sometimes difficult for delivery guys to make their way to the right address, but they didn't bother to ask or at least notify me. The delivery guy just left with my package:)
Then I told them that it's fine, if they couldn't send it to me in person, I'll just pick it up in the parcel shop, and then they just sent it back to the sorting center?! Totally unnecessary and irresponsible!
Then today i just asked for my package again, and this time they stubbornly insisted that i sent an email to request delivery destination as my apartment, while yesterday the customer service just promised that i could go pick it up in the parcel shop, and again, they promised i'll get my package tomorrow, while i'm already out of town.
Now i've spent 3 days waiting in house for my package and still don't know where it is.
I paid 5 euros for the delivery, but it wasn't even worth 5 cent.
Definitely the most terrible experience i had with logistics company, none of the process makes sense
Think twice if you want your precious package to be in charge by this company, they basically screw everything up :) If any online platform is sending products via DPD, i think i'll simply skip the option :)) )))))

I had a replacement faulty carpet cleaner from vax due to arrive via dpd. They tried delivery during the week, me and my wife were both at work, i paid for saturday delivery. It did not arrive, i enquired why i.was told there was a problem at the depot. It was sent out again Monday.,no one home. I called them again several times to sort a saturday delivery. They said download the app and do it from there. I downloaded the app. No option for saturday delivery. Called back again wanting to collect from local depot. They said i was not allowed to collect. I called customer services which were no help at all, even refused to put me through to a manager, totaly ignorent bunch of people, then they said i cant have the delivery as they have sent it back to vax. Do not use dpd

Absolutely terrible company, no costumer service. Cannot deliver even if you pay. Driver uploaded a photo of the wrong house, what a joke. Should be investigated, it's a scam

Had two deliveries due today. Once again they failed to deliver. Made out they tried to deliver but I was out. There is always someone in. They have clear instructions to deliver to my safe place. Failed again. Then they send an email to say they missed me because I was out. A blatant lie. If I could I would give no stars. They are the most inept company going.

Yet again, I am here waiting and DPD Cornwall don't even bother to attempt delivery. This is the 3rd time now. Same driver as usual "Tyler". The other driver "Cameron" is amazng and ALWAYS delivers. DPD seriously need to look into Tyler's activities as he simply isn't even bothering to deliver parcels. Surely you can monitor Tyler's GPS locations of when he claims to have attempted delivery. From now on, I will be leaving DPD 1 star reviews everytime your driver deliberately does not deliver, so expect a lot of them. I've previously complained to DPD and nothing has changed. Once DPD resovle this ongoing issue, I will start leaving decent reviews. I run a bisiness and am reliant on deliveries arrivng on time.

This service is useless. I gave the driver a safe location to leave my parcel and they said it's not safe. They showed up outside their estimate time, and hung up on me when i answered my call. Then they left before I could meet them to collect my parcel.
Calling them was useless. They just hung up on me, disconnected in the chat, and lied to me when they said they would call me back with a new delivery time.

I have been deliberately targeted by your driver Florin and as such i have now made 4 complaints about him yet I am still being abused. Today yet again he never even bothered to deliver my parcel on purpose. This is his new approach to harassing me and so I did get my parcel. Prior to this he has damaged my orders. Inhale previously sent in pictures of the boot marks. When he misdelivered a parcel he harassed me by keep turning up on my door asking for the parcel. Now as stated he just does not bother to deliver though I am waiting by my door. The local depot does not help in anyway so was wondering why you allow such behaviour to continue and also why you allow him to abuse me.

Claimed to have attempted delivery. Rubbish!
I have full 24 hour CCTV covering all of my property and nobody was at my door.
They don't allow pick up and this happened on a Friday and I now have to wait until Monday.
There is no way of contacting to make a complaint.
This company is a joke!

If it was my choice i would never order something that I new would be delivered by DPD. Twice ive lost my packet. Once they left it beside the elevator and left even though i said i am coming to get it personally. It was jewellery and someone else could have taken it. There is no way of contacting a live human being in their Customer service to talk to someone. It is the absolute worst postal service i have ever encountered.

I ordered an iPhone yesterday it said it would be delivered today, I waited around waiting for the knock on my door when I checked the tracking website and it said it had been given to me and that there was photo proof. The package had been dropped 3 doors away from me. If I hadn't been running around looking to see what door it had been delivered to I would have lost the iPhone. Ridiculous.
The house number it was left out was written clearly on the door and was no where near close to my house number. To top it all off on the dod website said that " this item cannot be left in a safe place" as it's such an expensive item. Yet it was left out in the open on my neighbours front door. It even said that it had actually been given to me personally. I just want to alert people.

Was expecting a delivery I paid extra for to be delivered a certain day. Was sitting, watching the door for half an hour and Was sent a text saying how they attempted delivery but nobody came to my door. I tried calling them twice and both times they hung up. Useless service without a complaints department. Wouldn't recommend

I don't understand why this company even exists. Moreover i am surprise how it is existing with such a lazy workforce who doesn't want to work and just wants the money.
The guys everytime i have a parcel without even coming anywhere to near my place, where am standing ever since it shows 10 stops left, and then suddenly it says we couldn't find you.
How are the bosses of such delivery workers even tolerating such work.
In times where DHL and amazon logistics are optimising delivery to every small steps and seconds details, how are delivery partners like DPD even existing.
Ban the company. Such a fraudulent workers and the company.

Nenormalno dolgi casi dostave! Najslabša pošta v Sloveniji!Ne priporočam!Iz Kitajske pride prej paket...,

The driver couldn't even be bothered to come to the correct address and just decided to say no one was in and took a picture of the wrong address even when all the properties have nameplates. After managing to chat via text with an advisor they said Dpd would phone me within the hour.they did.my phone rang for 2 seconds. In future, I will ask anyone I purchase an item from if they use DPD, If so I will shop elsewhere.

They provide the most worse customer service ever by phone. Very unhelpful and unrespectfull females answering the phone speaking very bad English. Whatever the issue is it's never been resolved.