Worst delivery service by miles. Never have issues with others, understand it may be difficult to press a number for a flat but don't really think you should be driving if you can't read. Absolute trash every time we have a package I reach out to the store to see if they can change it if it's DPD. I see some people have no issues so maybe just my area. Instructions left on door and messages to call if any issues yet still struggle. I think the old apple core I throw away has more brain cells than the driver we get. Again this missed delivery will cost me a fortune. 104 successful deliveries in last 12 months 11 failed, 10 of them DPD. Useless. AVOID!
I chose DPD to send my parcel to my new house while relocating to another city, and it turned out to be the worst delivery experience I have ever had.
My parcel contained all of my clothes worth around £500 along with important documents, and DPD completely lost it. What made the situation even worse was the complete lack of communication and customer support. It took nearly two weeks just to get a proper response from them, only for them to casually tell me a few days later that they had lost the parcel and could not do anything about it.
The lack of professionalism, poor service, and non existent customer support made this experience extremely stressful and distressing. Because of their negligence, I had to spend another £300 buying clothes again after relocating.
One service from DPD ended up costing me nearly £800 in total.
This was my first time using DPD, and it will definitely be my last. I strongly urge others to think carefully before trusting this company with valuable items or important belongings.
I am extremely disappointed and frustrated with the terrible service provided by DPD couriers in Tresses Mélac. I ordered a package from "Couteaux du Chef" which was supposed to be delivered on August 18,2025. It is now August 26,2025, and after multiple reminders to DPD and the seller, not only has the package still not arrived, but DPD has just informed me that it has been returned to "Couteaux du Chef" without any valid explanation!
The tracking notifications were a complete mess: constantly contradictory announcements of imminent delivery. I contacted DPD customer service several times by phone—and no, these were not automated responses, but actual human commitments that were never honored. For example, I was promised home delivery rather than delivery to a pick-up point, but nothing was done! The same goes for "Couteaux du Chef," which was unable to obtain any concrete resolution. At this point, I am still completely in the dark as to when the item I ordered and already paid for will finally be delivered to me.
This is simply unacceptable and demonstrates a blatant lack of professionalism, reliability, and respect for customers. DPD Tresses Mélac has lost all my trust, and I strongly advise anyone against using their services. Avoid them at all costs and choose a reliable carrier!
This review is specifically for the Dundee Depot and covers 3 parcels. The first parcel has been at the depot since the 19th September without any movement or any updates. I suspect it is lost. It is a low value item so I can raise it with Amazon. The second item was at the Depot on the 17th September. It never left the depot but there were repeated phone call assurances that it would be delivered but of course it never was.
They repeatedly lied on ever call and even suggested that my wife went to the depot to collect it herself. This was after they advised that the parcels were heavy and needed a 2 man team to deliver. Of course there was then another phone call stating there would be a 2 man team at ours by 9am the next day. Well there was no delivery obviously. I personally think that last call was just a piss take.
We then were advised on the 26th September that the parcel was being returned to the sender. Having then checked with the sender they advised from their tracking that it was being returned to them and could not be stopped and it had never left the depot either. The third parcel arrived at the depot on the 26th September without movement and then today was supposedly to be delivered. There were no tracker updates for driver location and when I checked for updates it was marked as delivered but guess what not to us. Seems to be a different parcel that somehow the tracking has got messed up.
So who knows where ours is. The app does not associate this last tracking number to me either. Parcels 2 and 3 were high value items. I think Iliyan is one of the managers at the depot who seems to just make things up. Disgraceful experience not just once but 3 times. I have all the details for each order if anyone is actually interested but I doubt you care. 1 star is still one to many for this shambles
I've ordered a parcel that was supposed to be delivered yesterday. I received "sorry we missed you message", even though my flatmate was in the house, and I asked him to keep an eye on it. He claims nobody knocked; no note was left. I thought "it's ok, I will take a day off tomorrow to collect it myself". From the morning I was waiting for the driver, live tracking the parcel. When I got "you are next" message, I was waiting next to doors. Few minutes later, I got another text "sorry we missed you". WOW. The driver didn't knock or left any note. When I contacted DPD, I was told multiple times: "well he was there according to GPS, and he took picture of your door, nothing we can do". Like seriously, you can google it, there are thousands of people like me. Drivers faking deliveries, and DPD does nothing about it. Every time I contacted them, I was told off. Horrific customer service. Avoid this company at all costs!
If I could give in - 10 I would. THIS COURIER IS THE WORST IN THE WORLD. They didn't even bother to try and deliver my parcel as was proved via the GPS. Then they dumped it at a parcel station and then wouldn't let me pick up as the Parcel was in a different name. EVERY TIME I have a parcel via DPD I have trouble! Please companies stop using them. THEY ARE USELESS
I've been waiting and waiting for the delivery. Every time they invent some excuse that is a pure lie. I've had to reschedule the delivery three times so far. How many more times before I can finally get my package? Avoid at all costs.
Paid extra for delivery on specific day. Things looked hopeful with notification on day before. Stated I would receive 1 hour slot by 11am on day. 11am passed, no 1 hour slot. Eventually received communication 2.45 pm delivery not happening due to 'unexpected issue'? I'd like to know what. Said delivery would take place following day - so I have to take a day off work, will they refund me for that? DPD used to give phone number and email to query, I note they no longer do, that says a lot, DPD must have been inundated with complaints. Would give zero star if it was an option. Well done DPD, you are now at the bottom of the pile, I will avoid ordering where I know you are the courier. Wish retailers would source 'proper and reliable' couriers.
Extremely unprofessional service. Doesn't deliver on time. FOUR consecutive FAILED attempts. Customer service is also appalling. Drivers are extremely lazy, and to "prove" they delivered, they'll take a photo of the outside of building without bothering to come in. They've even taken pics of the inside of my building meaning they couldn't be bothered to walk ONE flight of stairs. Customer service also doesn't take delivery instructions even when they say they did and drivers don't bother looking at instructions. PLEASE AVOID LIKE THE PLAGUE.
Was given a 1 hour window for delivery. Watched the driver pass my street twice on their terrible tracking app. Then he disappears off the map and I'm left with "Asen is is currently making delivery 84 you are delivery 85." Well it's been 10 hours so unless he's delivery to Scotland I'm not getting my expensive CPU.
Looking at reviews I see expensive electronics seem to be the things that go missing. Dodgy driver don't use this service. I would give a minus score if I could.
Ridículo não ligam aos clientes na entrega e nem sequer batem a porta, o que fazem é chegar na morada e deixar um bilhete na caixa de correio a dizer que o cliente não estava em casa na hora de entrega. Além disso nem entregam no dia previsto e os clientes tem de adivinhar o dia que a encomenda vai chegar. Só ridiculo vou deixar de comprar na worten pois usam o serviço da dpd.
Bunch of thieves! Dont send your parcel here. Had delivered my ordered items twice and all got stolen. I dont know why company i ordered keep sending it through them despite the 1st was already stolen. Customer service dont apologize for the parcel lost or caused inconvenience to customer. Waited for the package for a week now. They keep denying that parcel is lost but later found out that it was stolen. They Change delivery date without notice and reason it as changed by customer which is a lie. They dont even try to locate the delivery adress and label it as difficult to locate eventhough delivery adress is a known building in the area. On top of that, they said they are not responsible to call client but they dont even ring doorbell. They will just take Picture that item is in your doorstep, making it a convenient way to steal your parcel because they know if your parcel is expensive. My parcel was stolen within their premises. 1st was in their warehouse and 2nd in driver van which are all skeptical then they will label tracking as unable to locate delivery Address and later label it as customer change delivery date which are all lie. They dont even notify prior whenever dpd made the rescheduling and reason it as customer made the rescheduling. Tracking information are mislabelled and all manipulated by them to steal your expensive item.
Awful service. The courier came by unannounced, on a Saturday; I rejected the phone call twice, he followed by 6 other calls + 1 rude sms to which I couldn't reply because of all the other calls he was frantically making. He than took revenge on the parcel by assuming my identity and sending it back. Painfully terrible service. The call-center took his side all the way. TO BE AVOIDED.
On 14/11/2022 I sent 2 bags from Sheffield to Aberdeen for next day delivery. One of the bag's was delivered 2 days later in the night and the other bag that has my 3 years old son medical report, his Jackets tamar wear and clothes hasn't been delivered, the driver said only one bag was given to him. In October we sent 6 bags from London and only 5 was delivered this is November 18th and the bag is missing. DPD should not be in existence they are very unreliable and it is a pattern to misplace your parcel
I will never use it again! I live in Germany right now. I ordered an acoustic guitar from china, two months ago, I was waiting when it arrives in Germany 14 days, Then I saw on the German dpd website that I could choose a delivery date. I chose the 21st of October and was sitting at home waiting for my parcel. 21st of October at 08:15 am I updated the Germany dpd website to check when they will deliver my parcel and I saw that parcel was delivered 15 minutes ago... i started calling to dpd customer service and asking them where is my parcel. Who signs for delivery? Where it was delivered? They said sorry you have to send the request to customer service and they will reply to you soon. I told them that you are the customer service agent, you know everything, please find the driver who delivered the parcel and ask him where is it. They said sorry we know nothing we only can send a request. So they send a request but I did not get any answers, a call the another time, they send another request, then I send 3 requests by my own throw the website, on email *******@dpd.de, *******@dpd.de.
They still ignoring me. I called pdp cs again 2 week ago, they said sorry the courier delivered your parcel to the amazon warehouse. WTF?
My home address is not even close to the amazon warehouse. Now they are waiting when amazon will send my package back to dpd, For 3 weeks of texting *******@dpd.de and *******@dpd.de, I got only one answer: Dear DPD customer,
We are very sorry that there was a discrepancy in the delivery of your parcel.
Please contact your sender directly to report the loss of the parcel. He will clarify everything else with us for you and take the necessary steps.
We apologize for the inconvenience caused.
I contacted the Chinese sender the same day when they lost my parcel, He was trying to contact the German dpd cs, but you know what? They did not answer him!
I will call them right now because I still did not get my parcel and they still ignoring all my requests. I will add a screenshot from my email.
So what can I say, NEVER USE THIS AWFUL COURIER ANYMORE.
Wouldnt even give them 1 star if that had been possible but cant give a review if I dont, I have been chasing a parcel since last Friday, first they said they would then deliver Saturday, then Sunday. Then Monday, then they said the driver had attempted delivery between 12 and 1300 hrs on Friday then he had delivered the parcel on Monday at 1500 hrs. I have a Ring doorbell and no one rang door bell at those times, next the parcel is back in Cardiff depot, still on going
I recently acquire a console on an online shop who sent me it home with DPD. I added an instruction saying that if I was not home they should deliver the item to the collection point. The driver went directly to the collection point, but for some reason I am not aware about he did not leave it there.
I call the customer service and the woman at the phone call me ignorant and she tried to shift the blame to me when it was the driver fault for not trying my house first. I also have a screenshot of their website that clearly states the driver steps and the first is to come to my house which he skipped.
I tried to send an email of complaint attaching the screenshot but I got no reply.
Apparently drivers are not capable of following simple instructions, the phone customer service are rude that try to shift the blame to the customer instead of the driver and call people IGNORANT, and non-existing customer service via email.
Rude behavior in the phone service in Austria 2 times. And left the parcel sent from Amazon without knocking at the door so it was tampered. No complain possibility in their website.
Is DPD a scam? I booked and paid for 'next day delivery drop to door'. Apparently this takes 1-2 days... I dropped my envelop at 1:30ishpm on 10/10 to the recommended shop. The item had to arrive on or before 13/10. At 5pm, I checked the tracking. "your parcel will be delivered no later than 14/10" I went to DPD online chat and their solution was for me to upgrade my delivery, I felt I had no choice. Another £6.99 and I chose it to be delivered 12/10 12-6pm. Long sad story shortened: the envelop was never delivered, it was relabelled on 13/10 and made a next day delivery back to me! No reason was given. Absolutely ridiculous. No customer service detailed on the website. This aborted delivery has cost me £1000 due to the envelop not arriving.
Delivery driver stole my phone then signed for it himself. Got a notification of delivery at midnight saying delivered at 16.00?! Customer services about as useful as a chocolate teapot!
Delivery of an urgent part, driver somehow missed a 7000 square metre building crossed the road and took a picture of a empty yard, then I called customer service 14.00 driver still in area, absolute joke parcel will be delivered before 17.00 called again 17.30 driver still out one more hours, call back at 19.00 guess what office closed Don't use this company zero customer service, they Lie just to get you off the phone, absolutely faceless company
The delivery was postponed three times. Then we heard, from the supplier not DPD, that they couldn't find our house. So, without any message from DPD, our order was returned to the supplier. Couldn't find our house? We have deliveries from Royal Mail every day and deliveries from other companies (Amazon Prime, Yodel etc) three or four times a week. Haven't they heard of Sat Nav or Google Maps? What a sad firm. Avoid.
I received a notification they would deliver on a certain day. They did not come. I then got another notification 3 days later that they would then deliver on that day, but was only notified 2 hours before they said they would deliver. I was not at home so quickly changed the delivery to be to a pickup location near my house. No update or confirmation from them. Next day, they tell me they will deliver to the pickup location. No email saying it's ready, but in the tracking details it says it is already at the pickup location and ready to be picked up - very poor communication. And they have sent it to the wrong pickup location. This is not the first time I have had the great misfortune of having a shipper send me something with DPD. Each time I've had to deal with this company it has been problems like this. I will now be asking online stores ahead of ordering if they deal with DPD and if they do, I will not be making any purchases. This is not worth the headaches this company creates. I would rate 0/5 if I could
Date of experience: August 23, 2022
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