DPDReviews 209

Held a package hostage in its Stoke Depot since the 17th Dec 2022. They are not delivering now until 3rd Jan 2023 at the earliest. You get multiple messages stating an unexpected delay, this is a lie as it has been planned that way. This company has zero respect for its customer base.

Would be 0 stars of there was an option!
Shockingly $#*!e service, parcel missing all the time! Never had a pleasant experience and today to top it off the parcel that was due yesterday was rescheduled for today. Drover pulled up on the drive, unable to locate the parcel gets back in the van, and drives off - all caught on my doorbell. Clearly, ANOTHER missing parcel that was ordered ready for my weekend away. Also, impossible to provide feedback AGAIN on the website - form failure?

I ordered a £900 I phone for my niece for Christmas and was messed around two days running as the phone hadnt arrived either dates as stated. 3rd delivery date given the phone was delivered, only to find that the phone had been stolen and replaced with two diaries. I am sure that the two delivery drivers that failed to deliver on the dates stated are in it together so that it can't just be pin pointed onto the of them. The manager was due to call me but I never heard anything back. Bad customer service to say the least! The driver that finally delivered the parcel was very helpful and I don't believe had any involvement at all.

DPD doesn't deserve any star, I received an Email at 09:09 today which is 23/12/2022 telling that my parcel will be delivered between 13:30 & 14:30, I was waiting from 1pm close to the window then at 13:45 another Email saying that it have been delivered and asking how many stars will you do to us without saying where and to whom they delivered it. I contacted the sender, then they told me its delivered to a delivery point. The distributer didn't come to my adress, all the morning I was at home, and the bell is ok, no bell rung, no telephone, if say they reached to my home they are liers. They don't do their job correctly.

I wanted to receive invoices for packages I shipped and I literally COULD NOT receive these invoices. I called 10 times (you wait between 10 and 20 minutes every time), I was given email addresses to which I wasn't receiving any reply, I was calling back but the general customer service somehow cannot provide invoices so they transfer the call to other departments and either the call just randomly stops, either they transfer you again and the call... stops. So basically no one can help you just for a simple INVOICE.

I made a purchase on the 25th November and my package was delivered on the 19th of December with some missing items missing, i honestly don't understand why Estee Lauder uses them,What makes matters worse is you cant get hold of them on their so called enquire contact, i am so disappointed to say the least

Truly terrible…
I was expecting my parcel on Tuesday 13th Dec, the one hour time slot was the only time when there wasn't anyone at the house
I used their system to change address to my work address and was told it would be delivered the next day…
On Wednesday 14th I had a text saying that my parcel would be delivered before 22:00. No hour time slot.
At 14:00 the DPD driver arrived with other parcels but not mine. When I enquired he said that he didn't have it and he was the only driver in the area that day.
My place of work shut at 16:00 and I still didn't have my parcel so called the call centre and got through to a lady who escalated the request to find my parcel. She told me that I would get a call back within an hour.
I got a call from a man who said that he was the depot manager at Swansea. He told me that my parcel was out with a driver who was off tracker so he couldn't tell me when my parcel would arrive. I asked if I was expected to wait in the dark and cold until the driver turned up and asked what would happen if the driver didn't come at all.
He told me that it was likely that the driver wouldn't arrive because they could run out of driving hours… as a coach driver I know that you can't be on tachograph and off tracker so this didn't add up to me… the manager told me that if I delayed delivery until the next day he would make sure that my parcel would arrive "at a reasonable time during working hours" to which I agreed. Shortly after our conversation I had a text to say my delivery had changed to Thursday 15th.
On Thursday 15th I waited and checked the tracker which was still saying it was out for delivery until 18:00 when my place of work closed and the tracker changed to say that my parcel was being returned to where I bought it!
My item was worth about £550 and the money won't be refunded for two weeks after returning to the company I brought it from, not to mention it was limited stock… this means that I can't find a replacement item and even if I did I wouldn't have the money for it until after Christmas anyway!
This is truly unacceptable and has utterly destroyed Christmas for my family as that item was to be from Santa.

That's my first time writing a very bad review because they deserve this!

Been waiting on my new phone delivery since 6th Dec and I received "delayed" texts every day even it was out for delivery on Mon (12/12/22) and dpd guy was literally few mins away from where I live but then he went back to Edinburgh depot with my new phone!?! And now it's delayed again huh? Not helpful at all from customer service at all and he hangs up on me what a joke this company is messing with our lives waiting in for absolutely nothing...

Avoid this circus of a delivery company lest you learn the hard way what a bunch of clowns are employed here. Lazy, unhelpful and infuriatingly clueless people. A next day delivery parcel has not been delivered almost 3 weeks later. They tell me an investigation was opened only for me to find out today there is no investigation and I need to ask the sender to contact them and open one. Their live chat platform. You might as well be talking to a baboon. Don't even get me started on the utter numbskulls who work in their call centre. What are those morons being paid for? I genuinely hope this company goes into administration. DPD you are an utter waste of time and money.

They delivered my parcel to the wrong address. I tried to resolve it withthe customer service, but after more than 4 hours spent on the phone with (horrible and unresponsive) customer service, they still haven't been able to resolve the issue!

What I nightmare this company is, cheaters! Let's start from beginning I've ordered ( expensive) parcel, paid for next day delivery. Was waiting over a week but it's not the worse thing. Few days before I had a message from DPD that my parcel is in local depo and will be ready to collect from 1st of December ( today is 7th of December). Today i had a messages from them " FINAL REMINDER " saying that this is my last day to pick up this parcel from drop box if not they will send it back to sender, they never send me QR code which I need to open this box so I called them asking for a QR code of course they can't do nothing about it etc, so they gave a number for customer service for this drop box, one lady put me on hold saying that she will get this QR CODE for me in a bit, while I was waiting someone else start talking to me, again I had to explain what's happened etc and she put the phone down, I was on phone for over one hour talking to multiple people everyone was saying different things, in the end one lady told me that my parcel is missing! Hooow? Few minutes before it was in drop box, they told me to contact the sender which I did they can't do nothing about it because they can see that parcel still is in this box, so basically I lost my expensive item, they can't do nothing about this,no refund no nothing! I'm frustrated, it was very important for me,and expensive, they didn't even apologise, I just can't even explain what I feel now, how can they do something like that! People paying for their services!
Date of experience: 07 December 2022

Forget about your one hour time slot, it will come and go. You will watch the driver go past your area a few times just to rub it in that they are about, but actually have no intention of dropping off your parcel. To add insult to injury, they will send you a confirmation of your parcel and a dodgy looking image of an alleged delivery only trust me, you will not have received that parcel. Then you'll contact customer services to speak to a chat bot with limited vocabulary who will really enjoy sending you the same message repeatedly. They will then advise you to contact the sender as it's all their fault apparently. Yes it is, for using DPD aka Don't P***ing Deliver.

The guy drove past my house twice and it says he is running late and be here shortly we'll that was an hour ago, why do they employ these people who take the literal piss just so they can do whatever.

I've ordered a parcel that was supposed to be delivered yesterday. I received "sorry we missed you message", even though my flatmate was in the house, and I asked him to keep an eye on it.
He claims nobody knocked; no note was left. I thought "it's ok, I will take a day off tomorrow to collect it myself".
From the morning I was waiting for the driver, live tracking the parcel. When I got "you are next" message, I was waiting next to doors.
Few minutes later, I got another text "sorry we missed you". WOW. The driver didn't knock or left any note.
When I contacted DPD, I was told multiple times: "well he was there according to GPS, and he took picture of your door, nothing we can do".
Like seriously, you can google it, there are thousands of people like me. Drivers faking deliveries, and DPD does nothing about it.
Every time I contacted them, I was told off. Horrific customer service.
Avoid this company at all costs!

If I could give in - 10 I would.
THIS COURIER IS THE WORST IN THE WORLD.
They didn't even bother to try and deliver my parcel as was proved via the GPS. Then they dumped it at a parcel station and then wouldn't let me pick up as the Parcel was in a different name.
EVERY TIME I have a parcel via DPD I have trouble!
Please companies stop using them.
THEY ARE USELESS

I've been waiting and waiting for the delivery. Every time they invent some excuse that is a pure lie. I've had to reschedule the delivery three times so far. How many more times before I can finally get my package? Avoid at all costs.