DPDReviews 209

I was supposed to receive a parcel today between 11:21 and 12:21. The driver showed up at 11:27. The delivery was an exchange. We were about to do the swap, when the driver suddenly told me that he could not deliver my parcel, because he was supposed to proceed to his "number 11" delivery, while I was "number 27". The driver claimed he had to do the deliveries in the right order. On my phone, the app said that he was currently at delivery number 24 (and not 11, as he claimed). I insisted and asked him if he was really sure he could not deliver to parcel (and take mine in exchange), and he confirmed that he could not. The driver then told me that he would be back in half an hour. Yet the app said that the driver was on a tight schedule and would not be coming back today. Here attached is a picture of the driver with his package and me with my exchange item, just before he refused to deliver the parcel. I have contacted DPD and they said that the driver indeed was not supposed to come back. If I did not have the picture, the driver could easily claim that he came and no one was there. Why he did that remains a mystery to me and is extermely frustrating as I stayed home today and cancelled other appointments just for this delivery.

My parcel was originally supposed to be delivered on Wednesday 10/08/22, I didn't receive it as it was sent to the wrong address, I called they apologized and was meant to be then sent on Thursday and they sent email to confirm this, I yet still didn't receive it and I called again and they sincerely apologized once again & was confirmed for my parcel to be delivered on Friday, and again on Friday I still didn't receive anything and they said sorry on Monday, I still didn't receive anything on Monday, at this point they make me crazy and make my blood pressure very high. I spoke to them again on the same day and I said to them, you cannot keep lying and they sent a email and confirmed through the phone as well that if they fail to send it by DPD on 16/08/22 we going to use City sprint and yet again nothing happened. Now it is Wednesday and I called and they said someone will call me back from Southall depot but they did nothing

I sent my parcel by service called Classic Air. It should be delivered within 6 – 7 working days. It is now more than 2 weeks and the parcel is not delivered yet. I tried to contact Customer Service – no chance! The phone number which is given will only allow you to talk to… a robot who can only trace your parcel. I tried to contact them by form I found on their website. I filled in all fields and when pressed Submit button – nothing, the form is simply not working. I was using DPD for few years but now it will be my last choice courier service.

I'd like to put zero star but there isn't the facility to do that. They've got the worst, ignorant, unprofessional and rude delivery driver by the name of Adriano. I was waiting for my parcel outside my delivery point and he refused to give me my parcel even though I had offered my ID. Don't ever use DPD!

They've struggled to deliver ever parcel which I've ever had the misfortune of being delivered by them. Then they lie about it every time and cannot provide any solutions. I have lost so much time and money with DPD.

Driver didn't bother to knock the door. Two adults and a dog in the house, near the door, so there's no chance we didn't hear it.

Expected a parcel today addressed to me at my address - did arrive - on-line said delivered to coop. Appalling

Two timed deliveries mussed. No tracking available. Part of delivery missing after 6 hours after timed delivery. No way to contact dpd. Dpd driver could not speak English just nodded and walked away. Absolutely pispotical. Dpd App doesnwork. Useless. Very annoyed as had made important plans based on dpds promised delivery time. On line complaint process doesn't even work. New app is just an advertising con

5 days may be more still did not get my parcel all was delayed and keeping in depo not anyone contact to me if l am not call them may be will not get parcel and l was call who was send to me they don't now l did not receive parcel they was shocked

DPD were supposed to deliver two parcels today. I stayed in, making sure I could see the path to the front door. 10 mins into the 1 hour slot, I got messages saying they'd missed me and the parcels would be delivered the following day to a shop about 4 miles away. I looked at their tracking for the photo proof that they'd been - nothing. I don't believe they came. Now I have to drive to an unfamiliar place at some point tomorrow to collect two heavy parcels (after they've dropped the parcels there); I don't have the option to have a delivery at home. Appalling service.

I ordered something through a business for my wedding and they shipped it with DPD and it never arrived. The tracking shows that it's been sitting in the city next to mine for the last month. Amazingly, the package says it was in my city before that, but then was taken away for some reason. Their FAQs are extremely unhelpful. I tried contacting their customer service, but they make you fill out a form with your package reference number first and it says that mine isn't valid, even though it was copied and pasted right over from the tracking form. If you have a business, please don't use them.

Delivery man didn't call me nor knock on the door as I was at home whole day. He just sent me email saying they miss the parcel and will the parcet to the pickup shop and gave me the address which was in Heather park drive Wembley. N that address was 30 mins far n when I went there shopper keeper told me that parcel is not there in their store as no delivery man gave them the parcel... n when I called customer service they just told us that delivery man kept the parcel on some other pickup shop that is in eastlane harrow. But they didn't even update us or the called us saying the pickup address is changed. On top they are saying if you'll don't want to collect then the parcel will go back to the owner n you can call them.
Dpd is the worst courier service..

I live in an apartment almost in the center of the Munich. I was waiting in my home and had an eye on the tracking service to see when they will arrive. However, it just froze while they were 4 stops away. My doorbell doesn't work, so after all they just left without leaving the package.

The other day I chose the "Abstell-Okay" to leave the package in front of the door and go. But guess what, they didn't. The tracker froze again and they just left.

I tried the option "Nachbar wählen" and chose my girlfriend's home which is literaly 3 minutes away on foot, and it said that is to far away and it's not possible.

I tried the option "Paketshop wählen" and I'm not able to select anything, while I'm living almost in the center of the Munich.

I'd also like to add that I never had any problem with any other shipment company. All the others just leave the package in my maibox without the slightest problem.

So here is my message to the friends responsible for the mess that is called DPD: If you can't do this job, go do something else in your life!

I, as an artist, made two paintings, one on glass, the other on a wooden base, put 2 layers in bubble paper, 2 layers of cardboard, and wrote 100 times what was fragile. My parcel was gone and no one knows where the parcel is after 3 months!, after long correspondence I was told that I had packed it poorly, then that the glass was forbidden to be sent. I was not provided with any evidence or photos of the damage. I conclude that I was robbed and I also paid for it and worked hard on the paintings. This is the worst service in my life.

Let down on dozens of occasions. Own a 24hr manned bar with good access. Have multiple deliveries every day and over half the occasions it's DPD I get a lie saying I wasn't in. All regular suppliers have retained their contracts with me under condition my orders automatically state DPD will not be accepted. Just ordered from a new supplier on trial and DPD with the same lie. Having to cancel the order. This is a company not to rely on, they will loose you customers

TOTAL INCOMPETENCE
I was expecting a delivery on Saturday which didn't materialise after which I contacted your support team who told me that my parcel has accidentally been locked in a trailer and would not be able to be retrieved until Monday because no one has access. I was assured by both your chat team and the depot (Dunstable) that I would receive my package today 25/04/2022. I spoke to someone on 25/04/2022 at 8am who assured me that my parcel would be delivered today. Then I received an update 5 mins after being reassured that my parcel has been returned to sender! What kind of establishment are you guys running that you would assure someone that a delivery would be made and not take steps to make sure that your assurances are met? When I spoke to your customer service team they were unhelpful giving generic scripted responses when I asked for an explanation they didn't give one I asked for this to be raised with management to monitor this was not done then I asked for someone to call me back and apparently that's not possible even though they did it the other day. I asked if it would be possible to come and pick up the parcel from the depot and that's not possible because of Covid I mean the level of incompetence I've experienced is unfathomable and mind blowing I've taken all necessary steps to ensure that the parcel is delivered and raised this with a number of your agents as well as the depot but you guys were still unable to deliver my parcel and what's worse is that your customer service assured me over and over that my parcel would be delivered what kind of company does that? If you can't deliver then you should not be assuring people. It's sad because you guys have a good reputation but honestly I would say Hermes is better I've never had an issue with them and that's saying a lot I want this looked in to and I want an explanation this is not on and I'm not going to stand for it 1550 4551 629 447 4

Paid for next day delivery and was quoted a time between 2-3pm. Stayed in all day and at 13:50pm I received a text/email saying that I wasn't in and they'll have to deliver it on the 19/4/22. Looked through the recording on my Ring doorbell camera incase I missed the driver and I can see those no one turned up. Adrian (the driver) obviously couldn't be bothered to deliver the parcel to me or wanted to get off early. After calling their helpline, they said there's nothing they can do but just for me to wait till the 19th April. Absolutely furious as it's something I need for Saturday hence why I paid for next day delivery.

Do not trust the DDPD, they allow staff to steal from customers. Driver stole from 82 year 9ld pensioner

Really bad and lazy service all around
Wouldn't even give them one star would give negatives if possible. Used this company 5 times (as forced to as a delivery option) and 4 of those 4 times was an absolute joke and disaster, not only did I receive lazy service (the parcel not even been attempted to be delivered or collected, instead a generic picture of my street) but i got nothing but a crappy bot repeating the same message when i tried to contact support. I'm not sorry, when three people (and a dog who loves to bark at the post man) all say no one has knocked or called at the house three times in a row, you just aren't even trying to deliver and pick up the parcels at this point. Pathetic. The only time I've ever got something on time was due to me literally getting it re ordered and standing at the window to make sure he came and I saw him coming with it.

Edit: After contacting the company whom is to receive the parcel who organised the dpd collection (dpd customer services WOULDNT answer, shocking!) they organised another collection only for the exact same thing to happen. Me and another member of my family where painting in the hallway without any music just light chit chat, and the hallway is the same room connected to the front door, not once did we see someone come up to the front door never mind knock on it to collect the parcel, this is not an isolated incident. This single driver has done this three times, every time I have ordered from this company, said company will remain nameless as they have good customer service and I was forced to use them instead of dpds terrible non existent customer service.