DPDReviews 209

Package never arrived. I tried to contact the customer service like 6 times per day. 10 days long. No one is answering. I have waited 10 min and nothing.

On several occasions delivery guy and shop that does drop off/pick up refused to wear masks or make space. When I asked them not to endanger me said didn't care if I died as I'm ill. DPD head office have refused to act on complaint or give me complaint procedure. They also told me their advice to drivers is they don't have to wear masks!

Package sent from UK early Feb-its April and package still not delivered to address in Canada. Joke!

I'm waiting already for more than 24 days for a package that is in transit. When asking CS, they just say, contact the sender of the parcel. Euuuuh no, DPD is responsible as the package is already in their hand! Terrible!

I WILL NEVER USE DPD AGAIN!
I dropped a parcel (a Mother day present) off at my local Argos, for 'DPD online' collection on Sunday the 7th of March. On Wednesday (3 days later), the parcel was still at Argos. I went down to the branch to ask why it had not been collected yet. I was told that a DPD driver had twice refused to take all of the parcels, as there were too many, but he had now picked it up. On Thursday the 11th, my Mum received a parcel from DPD, but NOT the one we sent her! Somebody had stuck the wrong bar code on her parcel and somebody else's parcel, so she got a box of herbs and vegetables delivered to her instead! The box had two different address labels on it (the label the customer had applied and DPD's), but instead of the courier using common sense and questioning it, he delivered the wrong parcel to my Mum (he dropped it on her doorstep, took a photo and drove off).
To cut a long story short, I then spent over 3 hours on the phone and 'live chat', speaking to four different people, who although they were helpful, just passed the buck. The final person that I spoke to said "I confirm that I have passed all the details and our internal team will investigate it now and will try to fix it ASAP. We should have a reply within two working days". As yet (Mothers Day), my Mum has still not received her present & card!
This problem was a simple case of cross labeling a parcel, and lack of COMMON SENSE from the courier. It would have been very easy to resolve quickly and in time for Mothers Day as we knew exactly where my Mum's parcel was due to DPD's tracking system. If someone at customer service actually gave a damn, they would have spoken to the DPD branch who had the parcel and arranged for it to be sent to the correct address the following day (Friday). Instead they just passed it on to someone else to be investigated "within two working days". DISGUSTING! DPD should be ashamed of themselves for ruining what should have been a special day for my Mum.

I'm typing this on 3 hours sleep and fuming - I was expecting a few parcels this week and added on each of them a specific instruction "no knocking please, I work nights, leave behind back gate".

Lo and behold a driver called Mike bangs loudly SIX times between the front window, front door and back gate. I open the door and he sheepishly says "I thought I'd try knocking anyway".

They couldn't spare me ONE incident of being rudely knocked up on my front window because they wouldn't follow a simple instruction.

Ordered expensive collectables. DPD are paid to make the delivery to me. They damage the box- refuse to deliver it and then update the tracking info as "return to sender"- guess what. 6 days later it's still in their Depot and they have done nothing with it!

Spoke to their customer service and even made complaints- they don't care and just keep saying the place I made the purchase from needs to contact them to request they do something with it (which they have not told the company who still thinks it's going to be returned!)

Rubbish company, rubbish customer staff- no complaint process. Absolute crap and should be avoided if at all possible!

I ordered 3 items from M&S, to be delivered to my daughter in good time for Christmas. The driver arrived - a day late, and would only leave 1 of the 3 packages, saying they had been duplicated by mistake, no matter that my daughter explained that they were 3 similar items and all part of 1 order. Having followed the tracking service - the only means open to me, it seems - I discover that the other 2 packages are on their way back to M&S. I have spoken with M&S, and the items on return cannot be re-delivered as they are not yet there and not back in stock,, and they are now sold out. I am so upset - I know it's not a big deal in the grand scheme of things, but I have not seen my family for a year now, and my daughter's mental health is fragile. It is so frustrating, and all because a delivery driver wold not listen. How dare he not deliver? These items were correctly labelled, addressed to my daughter - he should not have the right to with-hold them.The other big issue is that there is no way to contact them directly to ask for explanation. I have found a telephone number, but getting through to an actual customer service person would need a miracle! I am also disappointed in M&S for using such a bad service.

I booked a parcel with drop off but QR code was not generated so it will not be accepted by the drop off point. There is no number for DPD that I can call. I had 2 parcels that were supposed to be picked up on Tuesday, no one showed up or gave me a call; it was re-booked for today (by P2G) - no one showed up again. I cancelled that order through P2G and ordered directly through DPD website. Code was generated for one parcel but not for the second one. Now I have NO OPTION to switch to printing the label at home or to regenerate the QR code. None of the numbers for your customer service is working, I've been trying to get through since yesterday. The online chat is not working. Nothing is working - just the payment system to send money to DPD for the service that I failed to receive 3 times now!
THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE.
This is unacceptable and there is no excuse to failing the customer 3 times with the same parcel!

I've bought a laptop using Amazon Prime scheduling the delivery for Friday.
At midday Amazon say that they attempted to delivery but "we miss you".
No one ring the door bell.
No van saw in the street.
But they added to the tracker a fake photo (maybe copied from Google maps) of a street near my home.
They scheduled the delivery for Monday, but I'm not at home during working day...
It's impossible to contact them by phone: there is only an automated responder.
I've upgraded the delivery (5 pounds) to re-schedule the delivery for Saturday (free Monday to Friday. If you pay Saturday and Sunday).
But the schedule doesn't change.
We managed, God only knows how, to open a chat with them (the website traking works 1%, or less, of the times) and they admit that the driver was involved in car accident (so, where does the photo come from?)...
We contacted them Saturday morning and they replay with a mail full of excuses but without solutions.
We tried to contact them again in the afternoon... But only the server replay that they received the message.
So...
0 star for delivery.
0 star for customer service.
0 star for service in general.
0 star for the web site (I'm a software developer and a newbe could develop something better during his/her first week of work).

Never upgrade the delivery: it's only charity for liar. Better give it to the Red Cross...
If you can't avoid them, book 1 week of holiday, stay at home and pray for the delivery.

Appalling company.
My family had a delivery yesterday. The driver got angry when my daughter in law asked him to leave the parcel outside the front door in order to sterilise it - coronavirus. She did not want to take it from his hands.
He raged with lots of obscene language, kicked the parcel around, then spat at the windows with a lady and a 4 year old child inside terrified, then forced the gate open the wrong way and broke it, then drove off with the parcel.
The police are investigating (1) criminal damage (2) spitting at the windows. Disgusting thuggish conduct.
DPD were contacted, and initially were concerned and apologetic, but the end result is that as there is no video of it, no action will be taken, and the same driver will redeliver the parcel! Damage to the parcel routine for them, no problem. Damage to the gate? No video of it so they don't care.
Unbelievable.
Obviously my family won't allow the parcel to be delivered by this driver. It's probably wrecked anyway.
No employer I've ever known would deal with a matter in this way.
DPD should be ashamed of their conduct here.
The Police will no doubt take a dimmer view of his conduct.

Dpd awful, not a one off bad experience-
Pre covid Dec 2019 wirral area driver didnt knock but dropped a box in porch, heard a noise so went to door picked up an obviously empty box, called driver back showed him slit tape on box and that it was empty. He says delivered now so nothing he can do, took it up with both DPD cust serv and sender, as the box was photographed in my porch they both said - thats proof of delivery tough luck basically, it was my xmas present of husband so he had to order from elsewhere, ended up costing double because someone in DPD took the contents. Again couple of wks ago, ordered item from ebay from a seller based abroad, was able to track parcel thru various countries and couriers half way around world, until it gets to Wirral and DPD, driver updated my tracking number with photo of a non related parcel, not my property, both I and sender have told DPD of errors and parcel not delivered still not resolved. The added $#*! up from DPD was that I recognised the property in that photo as local, called at the property to be told that they did get a parcel which was not for their address, was addressed to a local pram shop not even same road, parcel can be seen in photo as being a pram accessory, both they and shop had contacted DPD told them wrong address, wrong tracking number AVOID AVOID at best useless at worse potentially thieves

Claimed they attempted delivery May 15th - was home all day and no delivery. I did not receive receipt of attempted delivery. I than saw through track my parcel, that they would attempt to deliver next day and each day they said they would attempt delivery and never did. I tried to call over 10 times, no answer from customer service. I emailed customer service over 10 times and only one reply asking for my address again - which I supplied a May 21st and than no response to my following emails.

I tried to edit the pick up location and phone number and this wasn't confirmed.

I than finally got through to a rep and was told my package had been sent back to sender as the address was wrong on the package. I asked them to confirm what the address was, the address was correct. They than said the company I ordered from was to blame. They than said it's not their responsibility and it was the fault of the other company and I must source a refund from them. Which is impossible due to their customer service team not in operation due to covid 19. I've just lost a substantial amount of money On items I saved up for, due to DPDs lack of professionalism. Train your staff. You're making so much money during this pandemic and you can't even treat your customers well?!