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Distinctive GemReviews 176

5.0

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Distinctive Gem Reviews Summary

Distinctive Gem has a rating of 5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 8th among Diamond sites.

service
19
value
11
shipping
11
returns
2
quality
11

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56 reviews

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California
1 review
0 helpful votes
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I was blown away by the absolute beauty of my ring. It's gorgeous and I know my fiancée is going to LOVE IT! Thank you Jon this is a beauty!

Date of experience: May 7, 2025
Virginia
1 review
1 helpful vote
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Excellent service and result
March 27, 2025

Ordered a custom ring using one of their diamonds. Went through several CAD designs and made revisions to my exact requests. They handled the manufacturing of the ring and setting. It arrived promptly after they finished setting. 10/10 could not have asked for a better experience overall.

Date of experience: March 17, 2025
California
1 review
0 helpful votes
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Breathtaking ring
April 4, 2025
Updated review

The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!

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Date of experience: March 5, 2025

The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!

Date of experience: March 5, 2025
New Jersey
1 review
0 helpful votes
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Ring
March 17, 2025

I've already written an email to distinctive gem…………………..

Date of experience: March 7, 2025
Illinois
1 review
0 helpful votes
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Highly recommend!
March 11, 2025

The entire process was wonderful. Everyone was really patient with me while I made the decisions on my ring. I will continue to work with them in the future!

Date of experience: March 1, 2025
Texas
1 review
1 helpful vote
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Great customer service!
February 8, 2025

Everyone was quick to respond, very accommodating, and the ring was made to our desire quickly

Date of experience: January 20, 2025
Canada
1 review
0 helpful votes
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Very happy with my purchase
January 22, 2025

I contacted the Distinctive Gem team for an August Vintage round diamond, as a replacement for my engagement ring. Shopping was easy, customer service was great and in so happy with my final product. It's stunning!

Date of experience: January 12, 2025
Virginia
1 review
0 helpful votes
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Eternity Band Engagement Ring
January 6, 2025

Awesome experience, from the initial discussion and design and refinement to delivery! The designer was very responsive in updating the renderings and sending them out, and very respectful of our wishes and vision!

Date of experience: December 27, 2024
Florida
1 review
0 helpful votes
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Awesome experience!
January 5, 2025

Such a great experience getting my engagement ring from Distinctive Gem. Would recommend!

Date of experience: December 26, 2024
Virginia
1 review
0 helpful votes
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August vintage
December 29, 2024

The ring is gorgeous! Very pleased with the final product!

Date of experience: December 19, 2024
Georgia
1 review
3 helpful votes
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Great experience very helpful staff.
October 24, 2024

Great experience with very helpful staff. Great website and good selection.

Date of experience: October 14, 2024
Minnesota
1 review
1 helpful vote
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Professional and courteous
October 13, 2024

Needed a specific stone that wasn't in stock. Was given other options and a time frame for when the preferred stone would be in stock.

Date of experience: October 3, 2024
Nevada
1 review
3 helpful votes
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Amazing!
August 20, 2024

The quality of customer service and the actual product is phenomenal! I had a vision for the perfect engagement ring and the team delivered 200%! This is the place to go if you're looking for a one-of-a-kind ring for your significant other.

Date of experience: August 10, 2024
California
4 reviews
7 helpful votes
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Excellent thank you from a happy repeat buyer
August 15, 2024
Updated review

Concierge service makes the difference with lab stones! All are not created alike. Thank you to Jon and Vicki

Date of experience: August 5, 2024

Jon is the best so responsive even on Xmas eve!
December 24, 2023
Previous review

Jon is the best so responsive even on Xmas eve!

Date of experience: December 24, 2023
New Mexico
1 review
0 helpful votes
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Outstanding service!
July 29, 2024
Updated review

I have been working with Jonathon for a few years. He designed incredible wedding rings for my wife and I. Truly amazing. He has great integrity for his work. I would refer anyone to him. He is an awesome designer.

Date of experience: July 19, 2024

Working with Jonathan is absolutely the best!
June 14, 2024
Previous review

Working with Jonathan is absolutely the best! So much knowledge and integrity.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Quality diamond at a reasonable price, highly recommend. I gave Distinctive Gem a chance after several customers recommended them due to their sheer quality diamonds. The research Distinctive Gem does is truly amazing.

Date of experience: July 19, 2024
Illinois
1 review
0 helpful votes
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Perfect ring buying experience
July 25, 2024

I needed help and a bit of hand holding and Sarah went above and beyond every step of the way.

Date of experience: July 15, 2024
GB
1 review
0 helpful votes
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Excellent Service!
June 29, 2024

Quick responses to e-mails, helpful advice and an awesome ring at the end of the process. Couldn't be happier!

Date of experience: June 19, 2024
Florida
1 review
0 helpful votes
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I cannot recommend Jonathan at Distinctive Gem enough! From first contact to post-delivery follow-up, communication has been timely, efficient, and on-point.

Date of experience: June 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Great experience beginning to end
June 27, 2024
Updated review

Working with Jonathan was an absolute pleasure. He took the time to get an understanding of what I was looking for and helped me through the process to create something I was in love with. He never got frustrated with my endless questions, and he educated me along the way. I really appreciate that he wanted to find something that was perfect for me. Could not recommend more highly.

Date of experience: June 17, 2024

Working with Jonathan was fantastic
May 7, 2024
Previous review

Working with Jonathan was fantastic. He was extremely responsive and happily addressed all of my questions. Couldn't feel better about such a meaningful purchase!

Date of experience: April 24, 2024