On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Distinctive Gem Reviews Summary
Distinctive Gem has a rating of 5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 8th among Diamond sites.
Instant Feedback
We monitor reviews for authenticity
I was blown away by the absolute beauty of my ring. It's gorgeous and I know my fiancée is going to LOVE IT! Thank you Jon this is a beauty!
Ordered a custom ring using one of their diamonds. Went through several CAD designs and made revisions to my exact requests. They handled the manufacturing of the ring and setting. It arrived promptly after they finished setting. 10/10 could not have asked for a better experience overall.
The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!
The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!
The entire process was wonderful. Everyone was really patient with me while I made the decisions on my ring. I will continue to work with them in the future!
Everyone was quick to respond, very accommodating, and the ring was made to our desire quickly
I contacted the Distinctive Gem team for an August Vintage round diamond, as a replacement for my engagement ring. Shopping was easy, customer service was great and in so happy with my final product. It's stunning!
Awesome experience, from the initial discussion and design and refinement to delivery! The designer was very responsive in updating the renderings and sending them out, and very respectful of our wishes and vision!
Such a great experience getting my engagement ring from Distinctive Gem. Would recommend!
Great experience with very helpful staff. Great website and good selection.
Needed a specific stone that wasn't in stock. Was given other options and a time frame for when the preferred stone would be in stock.
The quality of customer service and the actual product is phenomenal! I had a vision for the perfect engagement ring and the team delivered 200%! This is the place to go if you're looking for a one-of-a-kind ring for your significant other.
Concierge service makes the difference with lab stones! All are not created alike. Thank you to Jon and Vicki
Jon is the best so responsive even on Xmas eve!
I have been working with Jonathon for a few years. He designed incredible wedding rings for my wife and I. Truly amazing. He has great integrity for his work. I would refer anyone to him. He is an awesome designer.
Working with Jonathan is absolutely the best! So much knowledge and integrity.
Quality diamond at a reasonable price, highly recommend. I gave Distinctive Gem a chance after several customers recommended them due to their sheer quality diamonds. The research Distinctive Gem does is truly amazing.
I needed help and a bit of hand holding and Sarah went above and beyond every step of the way.
Quick responses to e-mails, helpful advice and an awesome ring at the end of the process. Couldn't be happier!
I cannot recommend Jonathan at Distinctive Gem enough! From first contact to post-delivery follow-up, communication has been timely, efficient, and on-point.
Working with Jonathan was an absolute pleasure. He took the time to get an understanding of what I was looking for and helped me through the process to create something I was in love with. He never got frustrated with my endless questions, and he educated me along the way. I really appreciate that he wanted to find something that was perfect for me. Could not recommend more highly.
Working with Jonathan was fantastic. He was extremely responsive and happily addressed all of my questions. Couldn't feel better about such a meaningful purchase!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Diamond Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account