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Distinctive Gem

5.0

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Distinctive Gem Reviews Summary

Distinctive Gem has a rating of 5 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 8th among Diamond sites.

service
19
value
11
shipping
11
returns
2
quality
11

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59 reviews

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New York
1 review
0 helpful votes
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August Vintage OMB
May 15, 2023

Jonathan and Vicki are the dynamic duo! They were fantastic to work with from every aspect. Amazing communication, customer service, answering any questions I had along the way. To top it all off their products are superior. Cannot say enough good things about them and their business!

Date of experience: May 15, 2023
Illinois
1 review
0 helpful votes
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Heart pendant
April 13, 2023

Another fantastic experience with Distinctive Gem! Jonathan found a dream stone - bigger than I thought I could afford - and did an exquisite setting. It was fast, highly customizable, and easy.

Date of experience: April 13, 2023
Ohio
1 review
0 helpful votes
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Amazing and quick service!
April 11, 2023

This was our second time working with Distinctive Gem and both times have been amazing! Jonathan is so quick with his responses and is patient in explaining options! The turnaround time for our two wedding bands was incredibly fast and we had handwritten engravings that look PERFECT — they are such a unique touch! Highly recommend!

Date of experience: April 11, 2023
GB
1 review
0 helpful votes
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Platinum diamond necklace
March 17, 2023

Amazing purchasing experience and the end result was so much better than I expected

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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Great experience with Distinctive Gem
December 23, 2022

Found a beautiful design made by Caysie Van Bebber and saw tremendous testimonials for distinctive gem online. Sure enough, everything came out to be as good as advertised. Jonathan remained in constant communication with us through the whole process and gave us great transparency and advice. Him, CVB, and all people involved in Distinctive Gem rushed to make sure the ring was received by me well before Christmas in spite of my ordering very late. Couldn't be happier, I saw lots of nice sites online for engagement rings, but what especially stood out working with Distinctive Gem was that it felt like I had extra people in my corner helping me through the process at every step and equally excited as me in making sure we get the ring we want.

Date of experience: December 22, 2022
Wisconsin
1 review
0 helpful votes
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Beautiful Stone - Long Wait
December 8, 2022

I was excited to get a diamond to replace the one I had lost with my wedding set. I placed the order on July 19,2022. I inquired about my order each month until I got my stone on November 9,2022. I hadn't expected the stone to take so long to be shipped. Jonathan Weingarten was awesome with me when I explained my frustration and hesitancy to accept my order - the stone was larger than I had ordered, making it impossible to set it in the setting I had purchased for my order. Jonathan had the stone set into a Tiffany-style solitaire setting for me to wear until I find my diamond it's permanent setting. The stone, a transitional cut, lab-grown diamond is absolutely beautiful. I am thrilled with the stone. The current setting's profile is a little tall/high for me, but it works for now. Jonathan also offered to do the CAD design for a new wedding ring for me free of charge. It's nice to know that is an option when that time comes.

Date of experience: December 8, 2022
Georgia
1 review
0 helpful votes
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I just purchased a ring from the company (stone and setting individually plus assembly), and could not be happier with the end product. Jonathan and Vicki pay massive attention to the details and ask specific questions to make sure that every aspect of the ring is exactly as you want it to be, and the end result is truly stunning. If you're anything like me and my fiance then you will be absolutely thrilled with the end result, and the prices are beyond reasonable especially for the quality of the end product. Definitely make these people your first stop if you are shopping for quality jewelry and engagement rings!

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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Great customer service!
August 16, 2022

Jonathan and his team has been great to work with. They know their products and how to get your jewelry needs met. I've worked with Distinctive Gem twice, and both times they have been amazing to work with.

Date of experience: August 16, 2022
Maryland
1 review
0 helpful votes
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10000000/10
June 11, 2022

Working with Jonathan has been a DREAM. He is so patient and knowledgeable, has been wonderful guiding me through the process of designing my engagement ring and picking out a center stone. I'm so please and will be recommending him and returning for future projects ;)

Date of experience: June 10, 2022
Virginia
1 review
0 helpful votes
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I asked for assistance in purchasing a matched pair of diamond studs for earrings. Jonathan responded to my requests while on vacation and upon return to the office he promptly provided a new video highlighting the diamonds he recommended in various lighting conditions.

Date of experience: May 23, 2022
Utah
1 review
0 helpful votes
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Completely satisfied
April 15, 2022

My questions were answered honestly, quickly and with patience. I was awed at how efficient and willing to listen the staff was to meet my needs. They were so organized and prompt. They even offered a discount on the beautiful Diamond that I ordered. I only wish our federal government operated as efficiently and effective as they do!
Jonathan for President, Vicki for Vice President and staff as cabinet positions.

Date of experience: April 15, 2022
California
1 review
0 helpful votes
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Diamond Purchase
March 30, 2022

Excellent experience from start to end. My go to source for top quality diamonds!

Date of experience: March 30, 2022
Germany
1 review
0 helpful votes
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I'm a returning customer and will buy there again in the future

Date of experience: March 9, 2022
Florida
1 review
0 helpful votes
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Jon and his team are *wonderful*. I sent a picture of a ring I had fallen in love with to show Jon what kind of cut I had wanted and he nailed it! It is such a beautiful and perfectly cut diamond and the customer service was amazing. The communication was great and made me feel like a treasured customer, not just another name to get money out of. The setting is beautiful as well and really compliments the stone, the prongs are perfectly aligned to the facets and flush so there's no snagging. I won't hesitate to be a return customer for any future diamond needs-I don't think anyone else can do it better!

Date of experience: February 20, 2022
Hawaii
1 review
0 helpful votes
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My go-to
February 14, 2022

Jon and Vicky are the best. They are really trustworthy and produce the best customer service and best cut stones. I always have anxiety buying online, but this company is the only one where I truly feel good about my purchases, and I can trust Jon's eye on the best quality before seeing it in person. I will be back again because of them. Thank you!

Date of experience: February 14, 2022
Virginia
1 review
0 helpful votes
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Beautiful ring
February 15, 2022

I am so glad I found Distinctive Gem because I knew that any diamond that Jonathan vetted would be absolutely perfect. Jonathan did a great job interpreting my inspiration photos to design a custom setting. The diamond is flawless and sparkles beautifully. I am so happy to be wearing this gorgeous ring.

Date of experience: December 30, 2021
Virginia
1 review
0 helpful votes
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So, from the start, my fiancée and I were against buying from the "big box" retail stores at the mall. I came across Distinctive Gem and their work through a Reddit recommendation. I decided on a lab grown diamond and the hearts and arrows cushion cut just stood out to both of us. Long story short, I reached out to Jonathan and he made the process so easy and was there to answer any questions I might have. I was hesitant to buy a stone/ring sight unseen (I saw images, but not in person), but the process was so simple and I was not let down once I had the end result in my hand. Excellent work and am definitely returning to purchase the matching wedding band!

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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Best Experience Ever!
December 26, 2021

Distinctive Gem is the best place to buy diamonds period. Jonathan was so nice and patient with me. I ordered a ring and less than a week later he got it made for me, and right in time for Christmas Eve! I couldn't have asked for a better experience, he really does make miracles happen. I can't thank him and everyone else at Distinctive Gem enough. The Hearts and Arrows Cushion Cut is gorgeous. My fiancée loved it! Do yourself a favor and buy from them, you won't regret it!

Date of experience: December 26, 2021
New York
1 review
0 helpful votes
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Great service, beautiful stone!
December 10, 2021

I had a great experience with Distinctive Gem. They were so prompt and professional.

Date of experience: December 10, 2021
Pennsylvania
1 review
0 helpful votes
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Distinctive Gem earrings
December 6, 2021

Working with Jonathan was great - I found a diamond on the site and he was able to find a match and help with custom settings for my studs all within 48 hours. This was my second time working with Jonathan - this time just as good as the first.

Date of experience: December 6, 2021